sales manager

project manager

commercial manager

marketing manager

revenue manager

reservations manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25125686
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: z8dvzL8N6PswHfifcS3C6CcC/mWnrrlgHeXNbJybpTpctaL56VsP+wppG6rUQLYjn8qdmRHTZ76xvdwDD4yb3st0d7U7fvTnrlAApvdZ0Ketfgt+pe62aqoBnzyW21rbYCDAu2rFsOmk57syQZJwCZo/3HhiJw5/pZdjMFD3T4/919MtlmAT2jNbSy7VkkVVa1drkK2uFlZFXsX1Gw4=</div>

Reservations Manager

<div>Additional Information 
Job Number25125686 
Job CategoryReservations 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: Oi3vvlHVeloknWjhfbzSj8BDJJ0XAvPlNqDb/l9mI0bjAqgrMzY4+iaB8lDqQ2leOm+fj4MfQmS+5+72mGArFFAr7wyRbwF8QaTd4A7JRWjK+lsjSL/EaRupo0fmxw3eJDYrn1RAtQ/2gHXup7PRqYIZqloUBuedJfZ+9kN8h5rCZpNgI1eRYvp+/p7yPX1jYeZzEo/V12s=</div>

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Reservation Supervisor plays a key role in supporting the daily operations of the reservations department. This position supervises a team of reservation agents, ensures accurate and timely booking processes, and works closely with the Revenue and Sales teams to help maximize room revenue and occupancy. The ideal candidate is organized, customer-focused, and has strong leadership and communication skills.
YOUR DAY-TO-DAY:<ul><li>
Supervise the daily activities of the reservations team, ensuring efficiency, accuracy, and excellent service.</li><li>
Assist guests and clients with reservations, changes, cancellations, and special requests via phone, email, and online channels.</li><li>
Monitor and maintain room availability and rate parity across all distribution channels and booking platforms.</li><li>
Ensure reservations are processed in accordance with hotel standards and policies.</li><li>
Handle escalated or complex booking inquiries, including VIP, group, and corporate accounts.</li><li>
Train new team members and provide ongoing coaching and support to the reservations staff.</li><li>
Collaborate with the Front Office, Revenue, and Sales teams to manage group blocks, promotional rates, and inventory control.</li><li>
Ensure all guest data is entered correctly and securely in the reservation system (PMS/CRS).</li><li>
Assist the Reservation Manager with compiling reports on booking trends, pick-up pace, cancellations, and occupancy forecasts.</li><li>
Maintain up-to-date knowledge of room types, packages, promotions, and local attractions to support upselling and guest service efforts.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
1&ndash;2 years of experience in hotel reservations or front office, with some supervisory or team leadership experience preferred.</li><li>
Strong knowledge of hotel Property Management Systems (e.g., Opera, SynXis, or similar).</li><li>
Excellent communication and customer service skills.</li><li>
Detail-oriented with strong organizational and time management abilities.</li><li>
Ability to multitask and work effectively in a fast-paced environment.</li><li>
Understanding of revenue management principles is an asset.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: coF4UGdfgndFyGe+AnqLaqQuBQLWcCQcHrxJmj+7OwORM5Zxk4SWo3d9R9ee5AgQTNj3pNtmoLkGNDV/MWWc6nmKJ0gWs1q14dLkuzWCsoHtevjKQfk+Ac6pA8RUufAiwmGMGrq/GaOBx0lY7v4P</div>

Reservation Supervisor

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Reservation Manager is responsible for overseeing the hotel's reservations department to maximize room revenue, occupancy, and guest satisfaction. This role involves managing a team of reservation agents, analyzing booking trends, maintaining rate integrity, and ensuring all reservations are processed efficiently and accurately. The ideal candidate has a strong understanding of hotel distribution systems, excellent communication skills, and a keen eye for detail.
YOUR DAY-TO-DAY:<ul><li>
Supervise the reservations team and manage all room reservation activities for individual, group, and corporate bookings.</li><li>
Maintain accurate inventory across all distribution channels (website, OTAs, GDS, direct bookings).</li><li>
Monitor and adjust rates and availability in coordination with the Revenue Manager to optimize occupancy and revenue.</li><li>
Ensure all reservations are entered accurately and updated with relevant guest preferences or special requests.</li><li>
Handle VIP, long-stay, and group bookings, ensuring a seamless booking and arrival experience.</li><li>
Train, coach, and evaluate the performance of reservation agents, maintaining high service and accuracy standards.</li><li>
Respond promptly and professionally to guest inquiries, emails, and telephone calls regarding availability, rates, and policies.</li><li>
Prepare regular reports on reservation activity, pick-up pace, cancellations, and market trends.</li><li>
Collaborate with the Sales, Revenue, and Front Office teams to ensure alignment on group blocks, promotions, and occupancy forecasts.</li><li>
Ensure reservation policies and procedures align with company standards and data protection regulations.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Minimum 2&ndash;3 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or managerial role.</li><li>
Strong knowledge of reservation systems (e.g., Opera, SynXis, Sabre, etc.) and channel management platforms.</li><li>
Solid understanding of hotel revenue management and distribution principles.</li><li>
Exceptional organizational and multitasking skills.</li><li>
Excellent verbal and written communication abilities.</li><li>
Analytical mindset with a detail-oriented approach.</li><li>
Proficiency in Microsoft Office (Excel, Word, Outlook).</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: LSQ0fA0qgUMtU6IRTM5micDnvGzaCaUjMnJBFHRhNndGNIiZjNpegVqQdLVQygX/UGEfY0i9CM59v0W53PLDE/gBYMKNOv/c2l1M7Ct3NqH73X7Go+iBee8H/myZkUAxbgBXjfc/a6YeK3jn</div>

Reservation Manager

IHG Hotels & Resorts

<div>
 As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
 Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
 
 
 
 Duties And Responsibilities
 
 
 
 As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
 
 
 <ul>
 <li>
 Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
 </li>
 <li>
 Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
 </li>
 <li>
 Assist in all allocation of rooms.
 </li>
 <li>
 Check and handle for special requests and hard blocking rooms as needed.
 </li>
 <li>
 Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
 </li>
 <li>
 Track future room availabilities based on reservations.
 </li>
 <li>
 Monitor and update internet reservation system in coordinate with respected hosts.
 </li>
 <li>
 Assist in determine room rates based on the selling tactics of the resort.
 </li>
 <li>
 Assist in the management of the guest history and profile system.
 </li>
 <li>
 Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
 </li>
 <li>
 Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
 </li>
 <li>
 Strictly adhere to LQA standards and guest comments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
 
 
 <ul>
 <li>
 High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
 </li>
 <li>
 Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
 </li>
 <li>
 Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
 </li>
 <li>
 I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
 
 
 </li>
 </ul>
 The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
 
 
 Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
 
 
 Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
 
 Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
 
 You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.
 
 
 It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
 
 Let the journey begin.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>
 <div id='job-id'>Job Id: Q83zb59A4Jc5YXOPY3+LE+s8MgguX+NPiBWBO4/iXc8c8OEDqnmQLNEXors5H00VwVjv3Xdx4xD2vW7zNFTW/HdpYRyHQqussoS0pEjF/dfZEg57zVYJC1pO+UvgjmlQGqjHWLah/SlQjTM0XxV0qA+nZdEkB78zW3zsTgI35x8xmKoWOIeeBbY=</div>

Senior Reservations Agent - Six Senses Zighy Bay

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25125686
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
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</div>
 <div id='job-id'>Job Id: yuOqVrp3hElCOYkSjCTjoMWxhsaqj8H1pwUoxaIuE8zkj/Ad+MjhEVM7E+MALdNpEsJfy9uZ5NkQMYuSxg666u+nsh3tSrAd8/0n4s++kOBKPCTF3XDSRuf4FjmzXiyybywss0cCqSVahZrke7gJWAH7N1Jb623EdAAlx04obGGEk7zlym7PVd+XF6HZXiXZcUs01663PXFnY09JV3PfOww=</div>

Mgr-Reservations

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

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Mgr-Reservations

F&B Reservation Agent