service delivery manager

MASTER-WORKS

<div>The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.
Key Responsibilities:
Service Delivery Setup &amp; Execution:<ul>
<li>Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients.</li>
<li>Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams.</li>
<li>Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations.</li>
</ul>Client Relationship &amp; Account Management:<ul>
<li>Act as the key interface between Master Works and its managed service clients.</li>
<li>Develop a deep understanding of each client's operational needs and business objectives.</li>
<li>Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust.</li>
</ul>Team Leadership &amp; Development:<ul>
<li>Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists.</li>
<li>Define performance metrics and career development plans for team members.</li>
<li>Foster a culture of ownership, agility, and accountability.</li>
</ul>SLA Management &amp; Reporting:<ul>
<li>Monitor service levels and performance indicators using ITSM tools.</li>
<li>Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders.</li>
<li>Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations.</li>
</ul>Continuous Improvement &amp; Growth Enablement:<ul>
<li>Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization.</li>
<li>Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models.</li>
<li>Support the development of service catalogs, pricing models, and proposals for new managed services engagements.</li>
</ul>Requirements
Qualifications:<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.</li>
<li>7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role.</li>
<li>Experience in the Saudi IT market or government digital transformation projects is a plus.</li>
<li>ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous.</li>
</ul>Key Competencies:<ul>
<li>Deep understanding of IT infrastructure, networks, cloud, and enterprise systems.</li>
<li>Strong leadership and people management capabilities.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms.</li>
</ul>Strategic thinking with a hands-on approach in startup environments.</div> <div id='job-id'>Job Id: tZS7/9hfBkSlBaf7Os8zNrwV8eIt4HSMBODnIO2Xhjrcq61MW+LCawQwxF/ehHX8tj9FeesmVzBntaxv127W9BaWhw==</div>

Service Delivery Manager

Amadeus

<div><div><div><div><div><div><div><div>Job Title</div></div></div></div></div></div></div>
Service Delivery Manager
Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler&rsquo;s journey, from airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.
As a Service Delivery Manager, you will have a chance to:<ul><li>
Be responsible for managing the delivery of contracted services such as maintenance and information technology to customers.</li><li>
Act as the main point of contact for both internal and external clients regarding overall and day-to-day service delivery. Ensure that SLAs (service level agreements) and KPIs (key performance indicators) defined in contracts are met or exceeded.</li><li>
Ensure that implementations and ongoing services are delivered on time and meet client requirements by monitoring project schedules, risks, scope of work, and budgets.</li><li>
Build and maintain positive client relationships and participate in client meetings to review performance and support client satisfaction.</li><li>
Support operational teams and service partners in understanding client needs and provide ongoing client advice and assistance.</li><li>
Promote the organization&rsquo;s capabilities to help secure contract extensions or additional business within accounts.</li><li>
Support contract renewals for support and maintenance services and explore opportunities to expand service offerings within the current customer base.</li><li>
Identify budget needs, monitor P&amp;L (costs, revenues, margin), and analyze variances between actuals and budgets.</li><li>
Oversee customer invoicing and payment milestones to ensure timely financial processing.</li></ul>
About the ideal candidate:
<ul><li>Bachelor&rsquo;s degree in computer science, business administration, or a closely related discipline is desirable.</li><li>
ITIL certification or equivalent knowledge.</li><li>
Experience in incident management.</li><li>
Understanding of contract management and project management.</li><li>
Knowledge of financial management to administer budgets, schedules, and performance standards, helping to maintain and optimize delivery and service costs, as well as provide financial performance reports.</li><li>
Proficiency in English, both spoken and written.</li><li>
Communication skills with the ability to effectively connect and collaborate with both technical and non-technical stakeholders.</li><li>
Willingness and ability to work on location at Dubai Airport (DXB).</li></ul><h2 class="jobSectionHeader">
What we can offer you</h2>
 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
 A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.
 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
 A diverse, equitable, and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
#LI-EMEA
Diversity &amp; Inclusion<div>
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.</div><div>
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</div></div> <div id='job-id'>Job Id: Ck0SGTveZ08gzhP6GGZg530h9m2FW7vl3yjtb2jSJX9wZzXnegvjtbjyCXu5YWMlBoPVqj7/ddGf+4cRJhD3YBYz9L9zfBfEJIUJZ+A+0tMk5F06iyJnV1lL/J0+PMvMov8rl6KnmtSDyX1f4J+0tsDH+dX1</div>

EOS IT Solutions

<div><div>WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

EOS IT Solutions is a global technology and logistics company providing innovative IT and logistical support services to industry leaders worldwide. We are seeking an experienced Data Centre Logistics Service Delivery Manager to oversee the execution and performance of inside campus logistics operations across multiple data centre locations as part of a strategic engagement with a leading hyperscale client.

This role will be pivotal in leading the multi-site delivery of complex 3PL-style logistics services including dock operations, inventory management, spares and consumables handling, build and decom execution, and site expansion activities. The successful candidate will play a key leadership role in ensuring service excellence, process optimisation, and compliance with strict SLA and KPI targets.

WHAT YOU'LL DO:
<ul>
<li>Operational Oversight:</li>
</ul>
Manage day-to-day service delivery of DC logistics operations across multiple data centre locations in EMEA, ensuring alignment with client SOPs, SLAs, and KPIs.
<ul>
<li>Client Relationship Management:</li>
</ul>
Serve as the primary point of contact for the client's DC Logistics team, fostering trusted partnerships and ensuring transparency and proactive issue resolution.
<ul>
<li>Logistics Execution Excellence:</li>
</ul>
Lead the execution of key logistics workflows including inbound/outbound dock operations, reverse logistics, builds and decoms, material handling, RMA processing, consumables and spares management, cycle counting, and kitting/pharmacy operations.
<ul>
<li>People Leadership:</li>
</ul>
Build and lead geographically distributed teams of logistics professionals including site leads, coordinators, and warehouse personnel. Support recruitment, onboarding, coaching, and performance management in line with EOS culture and client standards.
<ul>
<li>Performance Management:</li>
</ul>
Drive operational excellence through continuous monitoring of SLA/KPI performance (e.g., build times, cycle count accuracy, spares availability, safety/security incident rates). Lead root cause analysis and corrective actions for any service deviation.
<ul>
<li>Continuous Improvement:</li>
</ul>
Champion innovation and continuous improvement initiatives across all logistics activities. Leverage Lean Six Sigma, automation tools, and data analytics to reduce cycle times, increase accuracy, and enhance service quality.
<ul>
<li>Project Delivery:</li>
</ul>
Lead logistics site turn-ups in greenfield and brownfield environments, including warehouse setup, WMS integration, and new platform deployments in line with ramp-up schedules and implementation milestones.
<ul>
<li>Compliance &amp; Risk Management:</li>
</ul>
Ensure strict adherence to safety, security, and environmental standards in line with EOS and client requirements. Maintain incident-free operations and drive proactive risk mitigation strategies.
<ul>
<li>Reporting &amp; Communication:</li>
</ul>
Provide weekly, monthly, and quarterly business reviews (WBR/QBR) to internal and client stakeholders. Report on service performance, risk mitigation, escalations, and upcoming service improvements.
<ul>
<li>System Integration:</li>
</ul>
Support the deployment and optimisation of WMS and SAP-integrated systems to ensure accurate tracking of inventory, parts, and operational events in accordance with client data protocols.

 WHAT YOU NEED TO SUCCEED:
<ul>
<li>3+ years' experience in service delivery, operations, or supply chain management within data centres or critical logistics environments</li>
<li>Proven experience managing large, distributed logistics operations</li>
<li>Strong understanding of spares/consumables logistics, inventory accuracy, reverse logistics, kitting, and warehousing workflows</li>
<li>Expertise in operational performance management and KPI/SLA frameworks</li>
<li>Experienced in client-facing roles and managing complex stakeholder relationships</li>
<li>Familiarity with WMS/SAP systems, and operational reporting dashboards</li>
<li>Demonstrated success in driving continuous improvement and process transformation</li>
<li>Working knowledge of safety and security compliance standards in a logistics environment</li>
<li>Excellent communication, leadership, and organisational skills</li>
<li>Experience working with or within a hyperscale or tech-driven client environment is highly desirable</li>
</ul>
Desirable Qualifications:
<ul>
<li>Degree in Supply Chain, Logistics, Business Operations, or related discipline</li>
<li>Lean Six Sigma Certification (Green/Black Belt) preferred</li>
<li>ITIL Foundation or equivalent service management qualification</li>
<li>Experience in multi-site operations and international stakeholder engagement</li>
</ul>
Flexibility to travel within the EMEA region as required

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-Hybrid #LI-YC2 #IND</div></div> <div id='job-id'>Job Id: w1ojDHKJFGd75xkuRq9yYH18yaZIB1E2kyZT75mNS3/KOMGJju/tRFrV1ElZkg67EPZqzhHfnA==</div>

Dell Technologies

<div>Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Bangalore. 
What you&rsquo;ll achieve 
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers&rsquo; priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. 
 
You will:<div><ul><li> 
Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.</li><li>Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.</li><li>Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships</li><li>Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities</li><li>Maintain awareness of all service matters and manage customer during high priority escalations.</li></ul> 

Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role: 
 
Essential Requirements</div><ul><li>In-depth knowledge and 6+ years of experience in Dell EMC Data Protection product suites</li><li>Knowledge desired on module backup such as Oracle, SQL, NDMP and VADP over Networker /Data Domain/ECS, and DPA custom report config</li><li>Networker client migrations, Patch Management , Performance Tuning, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production.</li><li>In Depth Knowledge on Networker and Data domain, Modules like databases, VM backups, Data Domain, Solid knowledge on backup and restore skills.</li><li>Skills on Storage and virtualization will be added advantage</li></ul> 
Desirable Requirements<ul><li>ITIL Foundation and intermediate module</li><li>Networker , Data domain,ECS | Data Protection Advisor</li></ul> 

Who we are
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you. 
 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. 
 
Application closing date: 5 Aug 2025 
 
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:R273915</div> <div id='job-id'>Job Id: qlEuHVsf8pJ8oGg3DBHc9UAFTFaT265tqoPojt8PWF957yfT1PdP7eO9wENJDFZaiWab+Ynz9c3taFidKk42qSFD7zhMMHxFacoKRIkuV22vaPIMX9g2+F/68gK9RM+0q63NE/gV42P7PnZfRfDujRNFuhTAOQ==</div>

Senior Engineer, Service Delivery (I7)

Accenture

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations 
Designation: Service Delivery Ops Associate Manager 
Qualifications:Any Graduation
 
Years of Experience:10 to 14 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? We are seeking a dynamic and experienced professional to join our team as a Regulatory Compliance Associate Manager in Payment, Card operations and Account services. In this role, you will be responsible for overseeing and managing various aspects Payment and Back-office operations (Direct Debit Indemnities, International Payments, Cheque Operations, Account maintenance, Customer complaints, Legal order review &amp; Payment Exceptions). You will provide strategic direction, ensure operational efficiency, and deliver exceptional customer service across multiple banking channels. 
What are we looking for? &bull;Written and verbal communication &bull; Oversee and manage the day-to-day Payment, Card operations and Account services operations and ensuring efficient and customer-centric services. &bull; Sound understanding in International payment and clearing process (Regulations, Compliances and Statutory norms) &bull; Expertise in Payment systems and Mechanisms and good understanding of Payment products &ndash; Cheque processing, Cross Border Payments &bull; Adequate knowledge in reviewing and validating various customer account types and request received through various communication mode of bank &bull; Ability to block funds, reviewing customer transaction, performing account maintenance request in modifying customer details, Extraction of customer account details, Card closure and account reconciliation &bull; Ensuring all the communication is monitored and shared to various sources such as Law firm, US agencies, Treasury and Third-party firms &bull; Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives. &bull; Ensure compliance with banking regulations, policies, and guidelines in payment banking operations. &bull;Fraud Risk Management &bull;Strong governance in managing leads and resolving people disputes. Addressing issue through appropriate conversation and finding solution &bull;Creation of client value ideas and streamlining automation projects. &bull;Ensure critical issues raised during operations are acted and resolved in real time. Proactively manage and monitor control efficacy to ensure potential risk is minimized &bull;Effectively communicate significant production updates and challenges to management and stakeholders on timely manner &bull;Demonstrate sound judgement, forward thinking and impactful problem-solving skills to resolve team issues timely manner &bull;Demonstrate ability to analyse data, identify trends and variances, draw conclusions and put forward recommendations that are insightful and address improvements for current and future needs of the business &bull;Excellent written and verbal communication skills and demonstrated ability to provide robust and relevant financial advice to key internal stakeholders &bull;Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcome
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of moderately complex problems&bull;Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures&bull; The person requires understanding of the strategic direction set by senior management as it relates to team goals&bull; Primary upward interaction is with direct supervisor or team leads&bull; Generally interacts with peers and/or management levels at a client and/or within Accenture&bull; The person should require minimal guidance when determining methods and procedures on new assignments&bull;Decisions often impact the team in which they reside and occasionally impact other teams&bull;Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture&bull;Please note that this role may require you to work in rotational shifts&bull;Drive the development and implementation of new payment products, services, and digital solutions to meet customer needs and market demands.&bull;Analyze market trends, customer behaviors, and competitive landscape to identify business opportunities and drive innovation.&bull;Build and maintain strong relationships with key customers, business partners, and stakeholders to foster loyalty and promote business growth.&bull;Provide guidance and support to operations teams, including performance management, training, and professional development initiatives.&bull;Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence.&bull;Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies.&bull;Stay updated on industry best practices, emerging technologies, and regulatory changes affecting retail banking and commercial banking operations.&bull;Prepare and present operational reports, financial analysis, and performance updates to senior management.&bull;Should demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolution&bull;Headcount tracking and reporting in liaison with the Business Managers, Central PMO&bull;Increase and maintain the team s client portfolio through business development techniques&bull;Proactive approach and attention to details in analyz the process and build process framework in managing the risk parameters&bull;Ensuring to have strong governance on all the cost metrics and plan in leading more of revenue generating role
 
Any Graduation <div id='job-id'>Job Id: EYeBPnGdQX/QtkGQ1DxG5Yl13XW6Emx3nk/RMvOleJMVuR6csqm7EOoUgryLZOfcTL/HQ/TqlswVEm7GFnxvszjEv34qthULeftcIIkuarj2zzSREoxnjpY3KKz4R84=</div>

Service Delivery Ops Associate Manager

Bupa Arabia

<div>
 
 Job Description
 
 
 
 To improve the medical-service lines (virtual consultations, home-based care, labs &amp; imaging) to deliver safe, cost-effective and patient-centred outcomes aligned with the growth strategy.
 
 
 
 Home Healthcare Services
 
 
 
 <ul>
 <li>
 Implement evidence-based care protocols to improved healthcare outcomes.
 </li>
 <li>
 Define and communicate chronic / nonchronic care programs and cost-effectiveness goals with internal stakeholders.
 </li>
 <li>
 Manage all home healthcare services with partnered providers to assess the requiredhome healthcare service
 </li>
 <li>
 Track patient journey end to end and release reports to conitune the service cycle for medicatoin delivery or SAT referrals.
 </li>
 <li>
 Adjudicate home healthcare services according to the policy and TOB.
 </li>
 <li>
 Communicate with members oon all touchpoints support and resolve their cases.
 </li>
 <li>
 Coordinate with home healthcare services and TPAs to provide medical requirements for members
 </li>
 <li>
 Collaborate with providers for future medical services for patient medical journey progress
 </li>
 <li>
 Analyse data to track services performance and provide regular reports on progress
 </li>
 <li>
 Suggest data-driven decisions to optimize service effectiveness
 
 
 </li>
 </ul>
 
 Service Recovery
 
 
 
 <ul>
 <li>
 Liaise with stakeholders at providers to ensure quality healthcare service for members
 </li>
 <li>
 Check outbound calls for follow up cases with members
 </li>
 <li>
 Resolve member requests received through inbound calls
 </li>
 <li>
 Maintain and update a tracker for all member issues raised
 </li>
 <li>
 Follow up on active cases to ensure optimal members recovery, referrals, and case resolution
 </li>
 <li>
 Update medical reports, provider acceptances of patients upon completion of their medical journey
 </li>
 <li>
 Maintain a database for treating physicians in home healthcare facilities for service delivery review for customer experience.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Service Delivery Skills
 </li>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 Master&rsquo;s Degree is an advantage
 </li>
 <li>
 Certified Medical doctor is an advantage
 </li>
 <li>
 Clinical experience background
 </li>
 <li>
 Quality Management
 </li>
 <li>
 Experience in Insurance Industry
 </li>
 <li>
 Experience in Case Management
 </li>
 <li>
 Experience in Project Management
 </li>
 <li>
 Professional exposure in US/Europe/Canada preferred
 
 
 </li>
 </ul>
 Education
 
 
 MBBS
</div>
 <div id='job-id'>Job Id: fRycsX2Shko/VtiznZgQ0EA1kMiB+hj9rE5uHx9FBCxLyZkQUNGB1j/DstPQp91tHzgxOXOZgVbxSIME2LRobQ0R68ej3E8Qy7NTVeWlrm5bVwyg6FoBca9CUE+NseKbd9UmxEY7ooItTRUBKKdOeEi49p0E3CHChmpog3dEaRd1k8w=</div>

Manager – Home Healthcare, Laboratory & Imaging

Zain

<div>About the Role 
To support in the management and administration of B2B operations, B2B solutions Service delivery and managed solutions including maintenance contract agreements, ensuring compliance and facilitating effective communication between stakeholders.
Main Responsibilities and Duties<ul><li> 
Assist in the preparation, review, and management of B2B contract agreements, ensuring all terms and conditions are met and adhered to.</li><li>
Provide support in the day-to-day operations related to maintenance contracts, including scheduling and resource allocation.</li><li>
Liaise with internal teams and external partners to facilitate contract execution and address any issues that arise.</li><li>
Maintain accurate records of contract agreements, modifications, and communications to ensure compliance and accountability.</li><li>
Generate reports on contract performance, operational metrics, and maintenance activities for management review.</li><li>
Supervise daily operations to guarantee efficiency and effectiveness in service delivery and managed solutions, ensuring that organizational standards and client expectations are consistently met</li><li>
Assist in troubleshooting and resolving operational issues related to contract performance.</li><li>
Support the monitoring of key performance indicators (KPIs) to track service delivery, AMC, and ensuring compliance with terms and operational efficiency.</li><li>
Contribute to process improvement initiatives to enhance efficiency in B2B operations.</li><li>
Execute risk assessments, implement value management strategies, and establish cost control measures to ensure optimal resource allocation across projects.</li><li>
Conduct in-depth cost analysis for all B2B units, including after-sales support, to pinpoint opportunities for enhanced efficiency and performance improvement.</li><li>
Assist in procurement operations and execute procurement processes to meet the B2B unit procurement needs including monitoring inventory levels to ensure optimal stock availability, minimize holding costs, and prevent stockouts, while implementing efficient ordering processes and tracking systems.</li><li>
Oversee the onboarding process of suppliers onto the organization's platform</li><li>
Track supplier performance against predefined key performance indicators (KPIs), such as quality, timelines, and cost efficiency.</li><li>
Developing solutions and customized proposals based on client needs.</li><li>
Manage technical feasibility with respect to customer requirements, cost efficiency as well as corporate standards, procedures and guidelines.</li><li>
Stay updated on industry trends, emerging technologies, and competitor offerings.</li><li>
Participate in internal meetings to share market insights and gather feedback for continuous improvement.</li><li>
Engage with clients through on-site visits to present tailored solutions, gather feedback, and ensure successful implementation, fostering strong relationships and understanding client needs.</li><li>
Oversee the implementation and delivery of B2B ICT products and services, ensuring comprehensive documentation and adherence to policies and procedures that align with industry's best practices and meet the required Service Level Agreements (SLAs).</li><li>
Supervise daily operations to guarantee efficiency and effectiveness in service delivery, ensuring that organizational standards and client expectations are consistently met</li><li>
Ensure the quality of service and delivery across all ICT partnerships by implementing best practices and performance metrics.</li><li>
Facilitate and coordinate projects related to partnership initiatives and ICT solution delivery, ensuring timely completion within budget constraints and aligning outcomes with stakeholder expectations through effective communication and project management methodologies.</li><li>
Perform any other related tasks as assigned or needed.</li></ul>
Skills and Knowledge<ul><li> 
Strong organizational and time management skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Proficiency in MS Office Suite and contract management software.</li><li>
Attention to detail and a proactive approach to problem-solving.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in communication, computer Engineering, Computer Science Or any relevant field.</li><li>
3 - 5 years' experience in the field of Telecom products specifically in B2B with technical background.</li></ul></div> <div id='job-id'>Job Id: U+DP16lGGrR7JD1mnNwy/uYI8wlOiVIIqLUmOLcH2fRD/FULi2gHOADU8NukYH+8abCxTTIJCfCNTcaB0CQXDdkOKcsLM/bQjyVn305hj7Df4Q==</div>

B2B Operations Specialist

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