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service delivery manager

EOS IT Solutions

<div><div>WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

EOS IT Solutions is a global technology and logistics company providing innovative IT and logistical support services to industry leaders worldwide. We are seeking an experienced Data Centre Logistics Service Delivery Manager to oversee the execution and performance of inside campus logistics operations across multiple data centre locations as part of a strategic engagement with a leading hyperscale client.

This role will be pivotal in leading the multi-site delivery of complex 3PL-style logistics services including dock operations, inventory management, spares and consumables handling, build and decom execution, and site expansion activities. The successful candidate will play a key leadership role in ensuring service excellence, process optimisation, and compliance with strict SLA and KPI targets.

WHAT YOU'LL DO:
<ul>
<li>Operational Oversight:</li>
</ul>
Manage day-to-day service delivery of DC logistics operations across multiple data centre locations in EMEA, ensuring alignment with client SOPs, SLAs, and KPIs.
<ul>
<li>Client Relationship Management:</li>
</ul>
Serve as the primary point of contact for the client's DC Logistics team, fostering trusted partnerships and ensuring transparency and proactive issue resolution.
<ul>
<li>Logistics Execution Excellence:</li>
</ul>
Lead the execution of key logistics workflows including inbound/outbound dock operations, reverse logistics, builds and decoms, material handling, RMA processing, consumables and spares management, cycle counting, and kitting/pharmacy operations.
<ul>
<li>People Leadership:</li>
</ul>
Build and lead geographically distributed teams of logistics professionals including site leads, coordinators, and warehouse personnel. Support recruitment, onboarding, coaching, and performance management in line with EOS culture and client standards.
<ul>
<li>Performance Management:</li>
</ul>
Drive operational excellence through continuous monitoring of SLA/KPI performance (e.g., build times, cycle count accuracy, spares availability, safety/security incident rates). Lead root cause analysis and corrective actions for any service deviation.
<ul>
<li>Continuous Improvement:</li>
</ul>
Champion innovation and continuous improvement initiatives across all logistics activities. Leverage Lean Six Sigma, automation tools, and data analytics to reduce cycle times, increase accuracy, and enhance service quality.
<ul>
<li>Project Delivery:</li>
</ul>
Lead logistics site turn-ups in greenfield and brownfield environments, including warehouse setup, WMS integration, and new platform deployments in line with ramp-up schedules and implementation milestones.
<ul>
<li>Compliance &amp; Risk Management:</li>
</ul>
Ensure strict adherence to safety, security, and environmental standards in line with EOS and client requirements. Maintain incident-free operations and drive proactive risk mitigation strategies.
<ul>
<li>Reporting &amp; Communication:</li>
</ul>
Provide weekly, monthly, and quarterly business reviews (WBR/QBR) to internal and client stakeholders. Report on service performance, risk mitigation, escalations, and upcoming service improvements.
<ul>
<li>System Integration:</li>
</ul>
Support the deployment and optimisation of WMS and SAP-integrated systems to ensure accurate tracking of inventory, parts, and operational events in accordance with client data protocols.

 WHAT YOU NEED TO SUCCEED:
<ul>
<li>3+ years' experience in service delivery, operations, or supply chain management within data centres or critical logistics environments</li>
<li>Proven experience managing large, distributed logistics operations</li>
<li>Strong understanding of spares/consumables logistics, inventory accuracy, reverse logistics, kitting, and warehousing workflows</li>
<li>Expertise in operational performance management and KPI/SLA frameworks</li>
<li>Experienced in client-facing roles and managing complex stakeholder relationships</li>
<li>Familiarity with WMS/SAP systems, and operational reporting dashboards</li>
<li>Demonstrated success in driving continuous improvement and process transformation</li>
<li>Working knowledge of safety and security compliance standards in a logistics environment</li>
<li>Excellent communication, leadership, and organisational skills</li>
<li>Experience working with or within a hyperscale or tech-driven client environment is highly desirable</li>
</ul>
Desirable Qualifications:
<ul>
<li>Degree in Supply Chain, Logistics, Business Operations, or related discipline</li>
<li>Lean Six Sigma Certification (Green/Black Belt) preferred</li>
<li>ITIL Foundation or equivalent service management qualification</li>
<li>Experience in multi-site operations and international stakeholder engagement</li>
</ul>
Flexibility to travel within the EMEA region as required

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-Hybrid #LI-YC2 #IND</div></div> <div id='job-id'>Job Id: w1ojDHKJFGd75xkuRq9yYH18yaZIB1E2kyZT75mNS3/KOMGJju/tRFrV1ElZkg67EPZqzhHfnA==</div>

Service Delivery Manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What&rsquo;s On Your Plate?<ul><li>
Responsible for the operations of the store end to -end operation: Staffing &amp;amp; scheduling, Ordering,</li><li>
Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational</li><li>
standards</li><li>
Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)</li><li>
 Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs</li><li>
 Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</li><li>
Inventory process to ensure adequate stock levels and accurate inventory</li><li>
 Inbound receiving: Accurate receiving of orders as per policies &amp;amp; SOP</li><li>
 Outbound: Efficient and accurate picking and packing of customer orders, as per SOP</li><li>
 Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.</li><li>
 To supervise assigned store, ensure profitability, provide good service and ensure development of employees</li><li>
 Managing store personnel ensuring effective use of resources and meeting service level standards</li><li>
 Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations</li><li>
 Ensuring implementation of actions pertinent to store-related shrinkages</li><li>
 Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition</li><li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as</li><li>
well as service level standards and ensuring a high level customer service both internally and externally</li><li>
 Discussing with the Ops manager stores&amp;#39; issues/problems and propose solutions</li><li>
 Supervise all the maintenance internal activities and / third party suppliers.</li><li>
 Ensuring appropriate and safe use of material handling equipment.</li></ul>
What Did We Order?<ul><li>
You have at least 5-7 years of experience in supermarket and grocery retail.</li><li>
You are someone energized by the unknown and look forward to learning each day on the job.</li><li>
 Good communication skills, and always like to be hands-on with several tools.</li><li>
 Additionally, you have robust interpersonal and intercultural skills.</li><li>
 Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div> <div id='job-id'>Job Id: 7oVcMtilZeoH9grTbIIkkbKlVmlLHtc68zuVbz3Eu5nnkbKokH2sNH2lwYS/YxxZ3aFZBh8XxOS007uKo2WIjm5XM/jWUvGStp+8VXp+1WVHU9p4wc6zBr2AlBpaDdBenIUKEjtv4XvQ1g==</div>

Store Supervisor

Alghanim INDUSTRIES

Date: 24 Jul 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Supervisor is fully responsible for driving sales and profitability to meet pre-set business targets, accountable for sound store operations and staff development. The role focuses on leading the store’s team in alignment with business strategies, in which all are responsible for providing customers with high level of service. The Store Manager is fully accountable to provide friendly work environment, and ensures employees’ development through coaching and mentoring.
 Job Responsibilities
 Sales
 
Manages and leads staff in achieving location targets
 Drives sales activities to achieve targets in cash, credit, warranties & accessories
 Ensures proper implementation of promotional activities to support higher sales results
 Ensures adequate involvement of store team in analyzing sales data to maximize business results
 Follows up with supervisors, section heads and sales staff on individual achievements
 Assists sales staff in completing difficult sales transactions
 
Operations
 
Plans and prepares work schedules and assigns employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
 Inspects merchandise to ensure it is correctly priced and displayed
 Requests and suggests product range/variety and maintain stock levels
 Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines
 Secures merchandise by implementing security systems and measures.
 Reports to the Sales Manager on showroom operations, performance and resource
 Ensures all store’s activities in alignment with organizational policies & procedures.
 Maintains cost control measures in alignment with business objectives.
 Ensures adequate level of merchandise and supplies through coordination with relevant departments
 Ensure sending perpetual count to group control on monthly bases
 Completes store operational requirements by scheduling and assigning employees through finger prints system
 Maintains adequate store’s manpower according to budget
 Conducting yearly appraisals and performance reviews with development plans.
 Conduct store’s checklists
 Provides constant coaching, mentoring and training for all store staff
 Ensures providing safe & secured work environment
 Ensures all store documents and licenses are valid and up-to-date
 Ensures sound housekeeping
 Ensures employee awareness of safety and emergency procedures.
 Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
 Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting market visits, reports results to management for action
 Accountable for accurate stock counts and inventory results.
 
Customer Service
 
Provides exceptional customer service and ensure the employees also provide the same level of service.
 Handles and follows on customer’s complaints and inquires;
 Interacts with customers to ensure the quality of services provided.
 Ensures reviewing store’s CSI results and takes necessary actions
 
Candidate Requirements
 Cont. Job Responsibilities
 
Talent Development
 
Trains staff on Alghanim policy and procedures, and job roles
 Ensures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
 Assesses and identifies store staff performance and training needs
 Develops, inspires, motivates and provides coaching and mentoring to all store staff
 Ensures employees’ commitment to organizational objectives.
 Implement training programs for new joiners.
 Runs and manages in-house product knowledge activities.
 
Candidate Requirement
 
Overall 3+ years of experience
 Strong English and Arabic language capabilities
 Good communication skills
 
Education Bachelor’s Degree <div id='job-id'>Job Id: K59zV6srgOMUeDm8C53kTzbsfZMLyxIwXeGJTdurrPR2epCPj0Y3l45DAnvgnmrApi6ilRQNw09ElqBbdvO9whYnlEllyhklo2+ybhp2KXQLqJt1DhTmw/0MiEw=</div>

Showroom Supervisor

United Real Estate Company (URC)

<div>
 
 
 Job Description:
 
 
 
 
 
 
 Responsible for overseeing and coordinating daily operational activities to ensure the efficient and effective management of properties. This role focuses on implementing operational strategies, optimizing processes, and supporting the Line Manager to maintain high standards of service delivery. The ultimate goal is to enhance tenant satisfaction, streamline operations, and contribute to the overall success and profitability of the properties.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Responsible for hosting on-site tours of properties to allow prospective tenants physically check the space.
 </li>
 <li>
 Demonstrate full knowledge on all aspects of each property and highlights interesting features or amenities of a property, background about the facility,
 </li>
 <li>
 Professionally and courteously handles all tenants&rsquo; inquiries, feedback, complaints or concerns. Ensures a high level of resident relations is maintained through regular contact and proactive attention to resident needs being maintenance issues or other concerns. Maintained the necessary contacts to handle emergency situations.
 </li>
 <li>
 Handles move outs of tenants by inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant. Ensures the cleanses of the unit, repairing any damages and finding a new tenant.
 </li>
 <li>
 Ensures smooth and timely transition of new tenants and manages the process and paperwork.
 </li>
 <li>
 Ensures tenants&rsquo; files are consistent with URC policies and procedures and maintains a proper filing of all hard and soft copy documentation and correspondence.
 </li>
 <li>
 Creates and maintains a database of all past, current, and future tenants for archiving and records purposes.
 </li>
 <li>
 Inspects the property&rsquo;s security standards, cleaning and maintenance issues and reports it to providers.
 </li>
 <li>
 Compiles and implements a weekly security, maintenance and cleaning checklists (AC, water, electricity, fire checks, etc.) and prepares a regular report for Line Manager.
 </li>
 <li>
 Responsible for inspecting the property prior to leasing and notes its condition prior to the tenants moving in.
 </li>
 <li>
 Ensures that all property repair and maintenance programs created by Line Manager are executed within budget, which will efficiently sustain a high level of resident satisfaction and aesthetic standards.
 </li>
 <li>
 Ensures all contractors and repair companies comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment.
 </li>
 <li>
 Performs other responsibilities and tasks as required or as directed by the Line Manager.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field or Advance Diploma with equivalent years of experience
 </li>
 <li>
 3 - 5 years of relevant experience
 </li>
 <li>
 Previous experience in commercial real estate, leasing, tenant relations, and property management operation
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 <ul>
 <li>
 Job Title Operation Executive
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 11-03-2025
 </li>
 </ul>
 
 Apply Now
 
</div>
 <div id='job-id'>Job Id: MniWXHi2lervmcep+gWDW+IdR/vrdiS4x+1k6NbVMwqG38TgBUXRG1aEU9weEXppg6+PeDB4LTadcHiL1YGFgJab2ZPU2rolWw==</div>

Operation Executive

Express Logistics

Role Summary: We are seeking a highly organized and proactive Logistics Coordinator to join our growing logistics company in Kuwait City. In this crucial role, you will be responsible for orchestrating the efficient movement of goods, from coordinating shipments and managing inventory to ensuring timely and cost-effective delivery. You will act as a central point of contact for various stakeholders, ensuring seamless logistics operations and maintaining high standards of service excellence.Key Responsibilities:<ul><li>Shipment Coordination: Plan, schedule, and coordinate local and international shipments, including liaising with carriers, warehouses, and customs brokers to ensure timely pick-up and delivery.</li><li>Order Management: Process and manage client orders, verifying details, special instructions, and delivery requirements through various communication channels.</li><li>Documentation &amp; Compliance: Prepare, review, and maintain accurate shipping documents, including bills of lading, customs declarations, and other necessary paperwork, ensuring compliance with local and international regulations.</li><li>Route Optimization &amp; Monitoring: Develop and optimize delivery routes based on efficiency, cost-effectiveness, and service level agreements. Monitor real-time shipment progress, proactively managing and resolving any delays, exceptions, or issues that arise.</li><li>Inventory Management: Collaborate with warehouse teams to monitor inventory levels, reconcile discrepancies, and ensure accurate stock control to meet client demands.</li><li>Communication &amp; Customer Service: Provide clear and timely updates to clients regarding shipment status, delivery confirmations, and actively resolve any logistics-related inquiries or issues to ensure customer satisfaction.</li><li>Vendor Relations: Maintain strong relationships with carriers, suppliers, and other service providers, negotiating rates and ensuring service level agreements are met.</li><li>Data Management &amp; Reporting: Accurately maintain and update logistics records, delivery logs, and performance reports in the company&rsquo;s CRM and logistics management systems. Generate regular reports on key performance indicators (KPIs) such as delivery times, costs, and service quality.</li><li>Process Improvement: Identify opportunities for process improvements within logistics operations to enhance efficiency, reduce costs, and improve service delivery. Escalate complex operational concerns to the Logistics Supervisor.</li><li>Collaboration: Work closely with sales, operations, and finance teams to ensure seamless order fulfillment and alignment of logistics activities with overall business objectives.</li></ul>Qualifications:<ul><li>Excellent Arabic and strong English language skills (both written and spoken) are essential.</li><li>High school diploma or equivalent required; a diploma/degree in Logistics, Supply Chain Management, Business Administration, or a related field is a significant plus.</li><li>Minimum of 2 years of proven experience in a logistics coordination, dispatch, or similar role within a logistics or supply chain environment.</li><li>Proficiency with logistics management software, CRM platforms, and Microsoft Office applications (especially Excel).</li><li>Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.</li><li>Excellent problem-solving, analytical, and critical thinking abilities.</li><li>Demonstrated ability to work independently and as part of a team, with strong interpersonal and communication skills.</li></ul>Job Types: Full-time, PermanentPay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>Why Should We Hire You?</li></ul>Application Deadline: 22/07/2025 <div id='job-id'>Job Id: qfo37+RuCJT4lvwysnE0NFnOnN4AvcN/20lGHj8aBz5i+ZFnH8UddoD7FSzAMAqgIz6T6koeBBzRkXnjodk2fJhJDrmLOHVRdYhY7+2At8HiyNbgWDq87qeS</div>

Logistic Coordinator

Nestlé USA

<div>POSITION VACANCY<div> 
Senior Sales Manager, Nestl&eacute; Professional</div> 
POSITION SNAPSHOT<div>
Location: Kuwait 
Company: Nestl&eacute;</div><div></div> 
POSITION SUMMARY<div>
Joining Nestl&eacute; means you are joining the largest food and beverage company in the world. At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.</div><div> 
</div><div>In this role, you will lead the sales team in achieving defined objectives and sales targets by cultivating strong relationships with customers and distributors, ensuring the delivery of the best Nestl&eacute; products.</div><div></div> 
A DAY IN THE LIFE &hellip;<ul><li>
Prioritize key drivers, activities, and KPIs based on Operational Master Plan (OMP).</li><li>
Accountable for delivering Key Financials (NNS/OG/OPFE/MOGE/TTS).</li><li>
Lead teams to achieve results; develop talent and employee engagement.</li><li>
Establish strategic plans by setting goals, developing sales initiatives, analyzing sales data, identifying trends, and making recommendations for improvements</li><li>
Experience in customer management and building strong business relationships.</li><li>
Ensure compliance with the sales manual; communicate policies with stakeholders.</li><li>
Coordinate with Head Office on business matters.</li><li>
Identify opportunities for improvement; optimize sales and service structures.</li></ul><div></div> 
What will make you successful&hellip;<ul><li>
Over 10 years in business operations, ideally in the Out of Home sector.
</li><li>Strong Sales experience with a record of meeting KPIs and driving top and bottom-line results.
</li><li>Proven ability to manage multi-category and cross-functional teams, fostering a high-performance culture.</li><li>
Experienced in coordinating with leadership teams.
</li><li>Knowledgeable in quality principles, HACCP, and hygiene standards in the F&amp;B industry.</li><li>
University Degree in Business (Administration, Marketing, Management)</li><li>
Proficient in Microsoft; SAP is a plus.
</li><li>Arabic language proficiency is a plus.</li><li>
Previous Experience in the Kuwait market is also beneficial.</li></ul></div> <div id='job-id'>Job Id: Z32p2Tvqp4LM459axNAZclLKcBe3riKm5V/CbnV8mFehzVkMZ+XJAilZ8X2VjgVB5dwgCp4AeZR+IUuFHr01RUqK9lBiMX/nm3Vzt8Q20uViqc6vU5Vgj5rOT6ZraRe/t+p1Cupi40ZxtR5kl6ZvLbeSCxmqiMSMRjPRw0C1PORcOiXyhvrRUjQJWGA18T6pDtMH</div>

Senior Manager, Sales

KUWAIT JOBS HERE

<div>
 
 Manager
 
 
 
 
 Job Id :100168698
 
 
 
 &times;
 
 
 Please enter details to report job
 
 
 Name*
 
 
 Email*
 
 
 Reason to report
 
 
 
 Description
 
 
 
 We are posting for a job opening for a role of Procurement Manager. As a Procurement Manager, you will be responsible for managing and executing the procurement activities for material on behalf of the Company. Your role involves managing staff, identifying reliable suppliers, evaluating their capabilities, negotiating contracts and prices, negotiate deliveries and pricing including payment terms, and ensuring the timely and cost-effective delivery of high-quality materials, components, and services to the client while executing saving for the company. By collaborating with cross-functional teams, you will play a crucial role in enhancing the efficiency and competitiveness of the company's supply chain while maintaining a strong focus on quality and value. A Mechanical Engineering degree is required. Interested candidates with experience in the same field may apply only. hrhgkw@gmail.com
 
 
 Basic Details
 
 
 
 Location :
 
 Ahmadi , Kuwait
 
 
 
 Qualification
 
 
 
 
 Posted :
 
 2 days ago
 
 
 
 Job Type :
 
 Full-Time
 
 
 
 Company :
 
 Kuwait Jobs
 
 
 Contact Info
 
 
 
 Mobile :
 
 Not-Mentioned
 
 
 
 Alternate Mobile :
 
 Not-Mentioned
 
 
 
 Email :
 
 hrhgkw@gmail.com
</div>
 <div id='job-id'>Job Id: F1AQoMYKJzpeUQeNpWn63spxzVuZVaJwrQG3KTKPD3GomYB6JKzrAnp0paH4c8IB7R6u5GZFyAwXAt0uxK5THABKuRx/a1QU4odUcxf67sDDZU49PA6UsZCcPt4Y2S8w6yATfY+69sw6IE9qaYlTo6FN7FKUpRjL5v0VVttVMR3mQpDgDE1EwyOp+63QXvI+dQo=</div>

Vacancy for experienced Procurement Manager with Oil and Gas experience

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