servicenow solution architect

TAWANTECH

<div><p>We are seeking a highly skilled and experienced <b>ServiceNow Solution Architect</b> to lead the design, implementation, and optimization of ServiceNow platform solutions. This role involves engaging with stakeholders to translate business requirements into scalable, reliable, and secure ServiceNow solutions aligned with best practices and business objectives.</p><p></p><h3 class="jobSectionHeader"><b>
</b><b>Key Responsibilities:</b><b>
</b></h3><ul><li>Lead the end-to-end architecture and design of ServiceNow implementations across modules (ITSM, ITOM, HRSD, SecOps, etc.)
</li><li>Analyze business needs and translate them into technical solutions using ServiceNow capabilities
</li><li>Collaborate with stakeholders to gather requirements and deliver tailored solutions
</li><li>Define and document ServiceNow architecture, including data models, integration points, and workflows
</li><li>Ensure adherence to governance, standards, and security best practices
</li><li>Provide technical leadership and mentorship to development teams
</li><li>Manage ServiceNow upgrades, performance tuning, and platform optimization
</li><li>Evaluate new ServiceNow features and modules and recommend their adoption
</li><li>Ensure high availability, maintainability, and scalability of ServiceNow solutions
</li><li>Lead integration with external systems (e.g., Active Directory, CMDB, third-party APIs)
</li></ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field
</li><li>7+ years of IT experience, including 4+ years in ServiceNow architecture roles
</li><li>Proven experience with multiple ServiceNow modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
</li><li>Strong understanding of ITIL processes and frameworks
</li><li>Experience in integrations using REST/SOAP APIs and scripting (JavaScript, Glide)
</li><li>ServiceNow certifications such as:
</li></ul><ul><li><b>Certified System Administrator (CSA)</b>
</li><li><b>Certified Implementation Specialist (CIS)</b> in one or more domains
</li><li><b>ServiceNow Certified Application Developer</b> (preferred)
</li></ul><ul><li>Excellent problem-solving, communication, and client-facing skills
</li><li>Experience with Agile/Scrum methodologies
</li></ul><p></p><h3 class="jobSectionHeader"><b>Preferred:</b></h3><ul>
<li>Experience in large-scale ServiceNow enterprise implementations
</li><li>Exposure to cloud technologies and enterprise architecture standards
</li><li>Knowledge of CMDB design and configuration
</li><li>Experience in managing offshore development teams or vendors</li></ul></div><br /> <div id='job-id'>Job Id: 84c++nZFJhfaKmoGXkjzwf7nC/4c3e4gUhJILYUGLcvK+R7ZWo9y+Y/ja3inGTYU6K3PibUfD6e8S2vV/Q9/arkwVA==</div>

ServiceNow Solution Architect

<div>
 We are seeking a highly skilled and experienced
 <strong>
  ServiceNow Solution Architect
 </strong>
 to lead the design, implementation, and optimization of ServiceNow platform solutions. This role involves engaging with stakeholders to translate business requirements into scalable, reliable, and secure ServiceNow solutions aligned with best practices and business objectives.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the end-to-end architecture and design of ServiceNow implementations across modules (ITSM, ITOM, HRSD, SecOps, etc.)
  </li>
  <li>
   Analyze business needs and translate them into technical solutions using ServiceNow capabilities
  </li>
  <li>
   Collaborate with stakeholders to gather requirements and deliver tailored solutions
  </li>
  <li>
   Define and document ServiceNow architecture, including data models, integration points, and workflows
  </li>
  <li>
   Ensure adherence to governance, standards, and security best practices
  </li>
  <li>
   Provide technical leadership and mentorship to development teams
  </li>
  <li>
   Manage ServiceNow upgrades, performance tuning, and platform optimization
  </li>
  <li>
   Evaluate new ServiceNow features and modules and recommend their adoption
  </li>
  <li>
   Ensure high availability, maintainability, and scalability of ServiceNow solutions
  </li>
  <li>
   Lead integration with external systems (e.g., Active Directory, CMDB, third-party APIs)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's degree in Computer Science, Information Technology, or related field
  </li>
  <li>
   7+ years of IT experience, including 4+ years in ServiceNow architecture roles
  </li>
  <li>
   Proven experience with multiple ServiceNow modules (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
  </li>
  <li>
   Strong understanding of ITIL processes and frameworks
  </li>
  <li>
   Experience in integrations using REST/SOAP APIs and scripting (JavaScript, Glide)
  </li>
  <li>
   ServiceNow certifications such as:
  </li>
  <li>
   Certified System Administrator (CSA)
  </li>
  <li>
   Certified Implementation Specialist (CIS) in one or more domains
  </li>
  <li>
   ServiceNow Certified Application Developer (preferred)
  </li>
  <li>
   Excellent problem-solving, communication, and client-facing skills
  </li>
  <li>
   Experience with Agile/Scrum methodologies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Preferred:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Experience in large-scale ServiceNow enterprise implementations
  </li>
  <li>
   Exposure to cloud technologies and enterprise architecture standards
  </li>
  <li>
   Knowledge of CMDB design and configuration
  </li>
  <li>
   Experience in managing offshore development teams or vendors
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: uHd4wIm6gAoXk/bfRcqnZ/jNjOCCbJsmKcsCBMWx0SSiboSKa5bxF+ZsjxSZojK6+S7Ejtl7szbr6EIUR5UHf2AEnuiqgEJfEw==</div>

<div></div><div><div><div><div><ul><div>9 - 12 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><div><div><p>Job Title: ServiceNow Solution Architect</p>
</div>
<div><p>Experience: 10+ Years (with minimum 3+ years as a ServiceNow Architect)</p></div><div><br>
<p>
</p></div><div><p>Job Summary:</p>
</div>
<div><p>We are seeking a highly experienced ServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions across ITSM, CMDB, Integrations, and Workspace experiences. The architect will work closely with clients, stakeholders, and internal teams to provide scalable and high-performing solutions that meet evolving business needs. Knowledge of Financial Services Operations (FSO) and Customer Service Management (CSM) is preferred and considered a valuable addition.</p></div><div><br>
<p>
</p></div><div><p>Key Responsibilities:</p>
</div>
<div><p>Architecture &amp; Solution Design:</p>
</div>
<div><ul><li><p>Lead the design and implementation of scalable ServiceNow solutions across ITSM, CMDB, and custom applications.</p>
</li>
</ul></div><div><ul><li><p>Architect seamless and efficient integrations between ServiceNow and external systems using REST, SOAP, MID Server, and IntegrationHub.</p>
</li>
</ul></div><div><ul><li><p>Define and maintain architecture blueprints, data models, and design standards for long-term platform scalability.</p>
</li>
</ul></div><div><ul><li><p>Drive the development of Next Experience Workspaces using UI Builder and Workspace architecture best practices.</p>
</li>
</ul></div><div><p>ITSM &amp; CMDB Ownership:</p>
</div>
<div><ul><li><p>Provide architectural oversight on Incident, Change, Problem, Request, Knowledge, SLAs, and Service Catalog implementations.</p>
</li>
</ul></div><div><ul><li><p>Lead the CMDB strategy, including class modeling, data ingestion, discovery patterns, reconciliation, and health dashboards.</p>
</li>
</ul></div><div><ul><li><p>Ensure governance around CMDB data model, CI lifecycle, and integrations with asset and service models.</p>
</li>
</ul></div><div><p>Stakeholder Engagement &amp; Governance:</p>
</div>
<div><ul><li><p>Collaborate with Product Owners, Business Analysts, and Technical Leads to gather requirements and translate them into scalable ServiceNow solutions.</p>
</li>
</ul></div><div><ul><li><p>Act as a strategic advisor to clients on ServiceNow capabilities, product roadmap, and platform strategy.</p>
</li>
</ul></div><div><ul><li><p>Ensure alignment with enterprise architecture guidelines, platform governance, and security policies.</p>
</li>
</ul></div></div><div><div><p>Development Oversight &amp; Mentoring:</p>
</div>
<div><ul><li><p>Review technical deliverables for adherence to architecture, performance, and security standards.</p>
</li>
</ul></div><div><ul><li><p>Guide and mentor development teams, providing technical leadership and best practices.</p>
</li>
</ul></div><div><ul><li><p>Assist in story grooming, sprint planning, and backlog prioritization in Agile environments.</p>
</li>
</ul></div><div><p>Preferred/Secondary Scope (FSO &amp; CSM):</p>
</div>
<div><ul><li><p>Provide guidance on implementing Financial Services Operations (FSO) workflows and data models, if applicable to client requirements.</p>
</li>
</ul></div><div><ul><li><p>Support CSM-related processes such as case management, engagement channels, playbooks, and agent workspace customization.</p>
</li>
</ul></div><div><ul><li><p>Advise on best practices in customer-centric design using ServiceNow CSM and FSO modules.</p></li></ul><br>
</div>
<p></p><div><p>Required Skills &amp; Qualifications:</p>
</div>
<div><ul><li><p>10+ years of ServiceNow experience, including 3+ years as a Solution Architect or Lead Developer.</p>
</li>
</ul></div><div><ul><li><p>Deep expertise in ITSM, CMDB, and ServiceNow Integrations (REST, SOAP, OAuth, MID Server, IntegrationHub).</p>
</li>
</ul></div><div><ul><li><p>Strong experience designing Workspaces using UI Builder and the Now Experience framework.</p>
</li>
</ul></div><div><ul><li><p>Excellent knowledge of platform architecture, data modeling, ACLs, Glide APIs, and script-based solutions.</p>
</li>
</ul></div><div><ul><li><p>Hands-on experience in platform upgrade strategy, performance optimization, and platform security design.</p>
</li>
</ul></div><div><ul><li><p>Solid understanding of ServiceNow data governance, lifecycle management, and licensing impacts.</p></li></ul><br>
</div>
<p></p><div><p>Preferred Qualifications:</p>
</div>
<div><ul><li><p>Working knowledge of FSO (Financial Services Operations) and its use cases in the financial domain.</p>
</li>
</ul></div><div><ul><li><p>Experience in Customer Service Management (CSM) module implementation or optimization.</p>
</li>
</ul></div></div><div><div><ul><li><p>Familiarity with ATF (Automated Test Framework) and DevOps integrations.</p>
</li>
</ul></div><div><ul><li><p>Understanding of domain separation, Scoped Apps, and platform maintainability best practices.</p></li></ul><br>
</div>
<p></p><div><p>Certifications (Preferred):</p>
</div>
<div><ul><li><p>ServiceNow Certified System Administrator (CSA) &ndash; Required</p>
</li>
</ul></div><div><ul><li><p>ServiceNow Certified Implementation Specialist &ndash; ITSM &ndash; Required</p>
</li>
</ul></div><div><ul><li><p>ServiceNow Certified Application Developer (CAD) &ndash; Preferred</p>
</li>
</ul></div><div><ul><li><p>ServiceNow CMDB/CSM/FSO Implementation Specialist &ndash; Highly Desirable</p>
</li>
</ul></div><div><ul><li><p>ITIL v3/v4 Foundation or Practitioner &ndash; Preferred</p></li></ul><br>
</div>
<p></p><div><p>Soft Skills:</p>
</div>
<div><ul><li><p>Strong communication and client-facing skills.</p>
</li>
</ul></div><div><ul><li><p>Strategic thinker with the ability to articulate technical designs in business language.</p>
</li>
</ul></div><div><ul><li><p>Self-driven, organized, and detail-oriented.</p>
</li>
</ul></div><div><ul><li><p>Team leader and mentor with a proactive mindset.</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Servicenow,Platform Architecture,Cmdb,Itsm</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div><br /> <div id='job-id'>Job Id: 7F7dl/oVQAmMc7ciZsd1l/VGUZKAPiXxmFnEAdEjzvpWqXJ/YwsLF8G4Mpdv1mEIhnjmK9zOYxmtNtGaCvu9MJwS0L7BLx4IIaXxDqMTGVDboIY2q+DMIXVBI48BoiD3O1aOBSXzFovRpjwm0TfK0+L+aKkG10QgOAzJ/BuAgRwt3kQ=</div>

Architect I - Enterprise Solutions

SWATX

<div><p><b>Role Summary:</b></p><p>
The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB &amp; Service Mapping, and the Service Portfolio &amp; Catalog Framework.</p><p>
The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response.</li>
<li>Lead the design and execution of CMDB &amp; Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies.</li>
<li>Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes.</li>
<li>Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis.</li>
<li>Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules.</li>
<li>Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards.</li>
<li>Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.</li>
 </ul><p><b>Qualifications:</b></p><ul>
<li>8&ndash;12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations.</li>
<li>Demonstrated experience delivering <b>ServiceNow-based AIOps and CMDB integration projects</b>.</li>
<li>Strong technical knowledge in:</li>
<li><ul><li><b>ServiceNow ITOM Event Management</b></li>
<li><b>Service Mapping and Discovery</b></li>
<li><b>CMDB Modeling and CI Relationships</b></li>
<li><b>Service Portfolio &amp; Catalog Design</b></li>
</ul></li><li>Experience in building ServiceNow as a <b>manager of managers</b>, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds.</li>
<li>Familiar with MID Server design, orchestration, and ITOM Health dashboards.</li>
<li>ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.</li></ul></div><br /> <div id='job-id'>Job Id: NcXHT1A7hmguoIEMI1dToIuK/l4RbH2ZjKGwFJJ6Rs/cHPSt1vgMwQ03AHE72T060l1Z/1yf7ThYFfkDkoi2kne+dw==</div>

ServiceNow Architect - AIOps & Service Management Integration

Skywalk Global

<div><div>Job Type: Fulltime
</div><div>Job Location: Hyd or TVM
</div><div>Primary Skills: Service Cloud
</div><div>Job Description:
<div><p>As a <b>CMDB &amp; CSDM Architect</b> you will be instrumental in building and maintaining the data backbone that supports our IT Service Management (ITSM), Event Management, and automation strategies. You will architect, implement, and govern the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) within ServiceNow, ensuring these platforms enable operational excellence and digital transformation. Your work will include developing roadmaps for data architecture evolution, integrating event management capabilities, and maximizing the value of ServiceNow across the enterprise.</p><p><b>
How Does a CMDB Architect Work?</b></p><ul><li>
Develop and maintain a clear roadmap for CMDB and CSDM maturity, aligning with ITSM and Event Management objectives and leveraging ServiceNow&rsquo;s evolving capabilities.</li><li>
Structure and optimize the CMDB/CSDM to support advanced Event Management, including event correlation, automated incident response, and proactive impact analysis.</li><li>
Serve as the subject matter expert for ServiceNow CMDB, CSDM, and Event Management modules, ensuring optimal configuration, integration, and utilization.</li><li>
Partners with ITSM process owners, ServiceNow platform teams, and business stakeholders to ensure data models and event management processes meet organizational needs.</li><li>
Regularly assess and enhance ServiceNow-based data structures, integrations, and event management processes to adapt to changing business and technology landscapes.</li></ul><p><b>
What Are the Skills and Behaviors of a Successful CMDB Data Architect?</b></p><ul><li>
Demonstrates advanced proficiency in configuring, customizing, and integrating ServiceNow CMDB, CSDM, and Event Management modules.</li><li>
Understands the critical role of accurate data in enabling effective event correlation, impact analysis, and automated response within ServiceNow.</li><li>
Proactively develops and communicates roadmaps for CMDB, CSDM, and event management evolution.</li><li>
Apply strong analytical skills to troubleshoot complex data and event management challenges.</li><li>
Works effectively across teams, driving consensus and adoption of ServiceNow best practices and roadmaps.</li><li>
Stays current with ServiceNow releases, industry trends, and event management innovations.</li></ul><p><b>
Primary Responsibilities</b></p><ul><li>
Design, implement, and maintain a robust CMDB and CSDM framework within ServiceNow, supporting ITSM and Event Management needs.</li><li>
Structure and populate the CMDB/CSDM to enable advanced Event Management, including event correlation, impact analysis, and automation within ServiceNow.</li><li>
Create and maintain a strategic roadmap for the ongoing evolution of CMDB, CSDM, and event management capabilities in ServiceNow.</li><li>
Configure and customize ServiceNow modules; lead the integration of automated discovery tools and external data sources.</li><li>
Establish and enforce data quality standards, validation rules, and governance processes to maintain data integrity and compliance.</li><li>
Facilitate workshops, requirements sessions, and design reviews to gather input, drive consensus, and promote adoption of ServiceNow-based solutions.</li><li>
Develop comprehensive documentation and deliver training to ensure consistent use and understanding of CMDB, CSDM, and event management structures.</li></ul><p></p><p><b><br>
Position Requirements &amp; Critical Experience &ndash; What You Will Bring</b></p><ul><li>
7+ years of hands-on experience with ServiceNow CMDB, CSDM, and Event Management modules, including configuration, customization, and integration.</li><li>
Proven ability to enable and optimize event management processes using ServiceNow and integrated discovery/monitoring tools.</li><li>
Experience developing and executing roadmaps for data architecture and event management maturity.</li><li>
Demonstrated success in designing, implementing, and governing large-scale CMDB solutions.</li><li>
Deep understanding of ITIL v3/v4, especially Configuration Management, Event Management, and Service Asset &amp; Configuration Management (SACM).</li><li>
Proven ability to integrate discovery tools, monitoring platforms, and external data sources with ServiceNow.</li><li>
Advanced skills in troubleshooting data and event management issues.</li><li>
Exceptional interpersonal and communication skills, with experience working across technical and business teams.</li><li>
Experience leading or contributing to cross-functional projects from requirements gathering through implementation and change management.</li></ul><p></p><p><b><br>
Other Preferred Qualifications</b></p><ul><li>
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, CSDM, or Event Management; ITIL, Agile, or PMP certifications.</li><li>
Familiarity with ServiceNow Discovery, Service Mapping, and IT Operations Management modules.</li><li>
Experience in large, regulated, or complex organizational environments.</li><li>
Understanding of Agile or DevOps methodologies and their application to ITSM, data architecture, and event management.</li></ul></div></div></div><div></div><br /> <div id='job-id'>Job Id: 9x/3VsuIVXX7/cTFf8XFNNWJ93mnF1PnsElr53A4mReQFfbiiNZad6Vn5r4F6FC1etVXZc9HD0JZKfsvEs+bdNByZnKyNBkcUMdB869Z+RSbUGu5E2WqKGWZtinYNgv+4CqfRkk0PTMB2/bGW5l9d5h3N8dVZ7GhbPunOIKO</div>

CMDB & CSDM Architect

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.</p><p><b>
What you get to do in this role:</b></p><p>
The Customer Outcomes Principal <b>Platform Architect</b> is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.</p><ul><li>
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.</li><li>
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.</li><li>
Provide a variety of knowledge across multiple workflows.</li><li>
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.</li><li>
Translate goals to outcomes into a customer roadmap.</li><li>
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.</li><li>
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.</li><li>
Manage technical governance, and an delivery operating model and governance.</li><li>
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.</li><li>
Support the sales effort by scoping and estimating the engagement and change orders.</li><li>
Be an active contributor of leading practices and expertise related to the ServiceNow platform.</li><li>
Maintain skills / certifications on &lt;insert skill or cert&gt; for &lt;insert workflow&gt;.</li><li>
Support the professional development of others through means of mentoring.</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
12+ years progressive experience as part of a professional services organization; or equivalent education/experience</li><li>
Management consulting experience</li><li>
Ability to travel up to 80%</li><li>
Creativity with comfort running programs independently within a &quot;startup paced&quot; environment</li><li>
Success driving complex issues through analysis and resolution</li><li>
Ability to relay complex information to diverse set of audiences, both technical and non-technical</li><li>
ServiceNow certifications in aligned workflow</li><li>
Industry domain expertise in &lt;insert industry&gt;</li><li>
Large program experience leading architecture and design</li><li>
Enterprise architecture experience</li><li>
Cloud application technology experience</li></ul><p>
FD21</p><p></p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div><br /> <div id='job-id'>Job Id: a4IBTzTGFYQ8F7BslxZltU0ISWIj5Ikr82qKjiAtogqmL2F8+sAdaGF4pOJTM0Ipc+yvGxPaD9TYf+fa8bget2QTMiMaGEwJy7p4j0Zrfzm/l/mwtqb59HHCLRFifXWQiZhu8YIj0IFzvU48FUUeyi/9CgwawbCbvzVrWZc=</div>

Pipeline - Principal Platform Architect

<div><p><b>Role Summary:</b></p><p>
The Chief Architect is accountable for the end-to-end technical delivery of the CCC Technology &amp; Operations transformation program. This role serves as the technical authority and design owner, responsible for shaping the integrated architectural vision across all CCC platforms and ensuring alignment with the business strategy. The Chief Architect leads the project&rsquo;s team of architects and consultants, manages cross-domain design decisions, and acts as the primary technical liaison with C-level executives and key stakeholders.</p><p>
This role plays a critical part in driving the strategic outcomes of the AIOps transformation, ensuring architectural cohesion, technology alignment, and delivery excellence.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Define and maintain the end-to-end solution architecture covering all CCC domains including monitoring, observability, ITSM, automation, and analytics.</li>
<li>Provide architectural oversight and governance for tools such as Splunk, Dynatrace, ServiceNow, BMC MainView, SolarWinds, Grafana, and Elastic Stack.</li>
<li>Lead the technical delivery lifecycle, ensuring designs are robust, scalable, secure, and meet all defined Non-Functional Requirements (NFRs).</li>
<li>Manage and mentor the team of solution architects, observability architects, and platform consultants, ensuring consistency across all design workstreams.</li>
<li>Act as the single point of technical escalation and final decision-maker on architecture trade-offs and technology selections.</li>
<li>Drive architecture reviews, enforce compliance with enterprise standards, and ensure cloud/on-prem strategies are aligned with long-term IT vision.</li>
<li>Lead technical communication with executive stakeholders, translating complex architectural discussions into business-aligned outcomes.</li>
<li>Ensure architectural choices contribute directly to the sCCCessful delivery of AIOps objectives, including automation, predictive insights, and real-time decision support.</li>
<li>Support vendor evaluations, tool rationalization, and integration planning across legacy and next-gen platforms.</li></ul><p><br>
</p><p><b>Qualifications:</b></p><ul>
<li>15+ years of experience in enterprise or solution architecture, with a proven track record in leading complex, large-scale transformation programs.</li>
<li>Deep expertise in hybrid enterprise IT environments, command centers, or NOC/SOC architecture.</li>
<li>Strong technical background across monitoring, observability, ITSM, cloud platforms, and enterprise systems integration.</li>
<li>Demonstrated leadership in managing architecture teams, consultants, and multi-vendor delivery environments.</li>
<li>TOGAF-certified (or equivalent enterprise architecture certification) preferred.</li>
<li>Excellent executive communication and stakeholder engagement skills</li></ul></div><p></p><br /> <div id='job-id'>Job Id: 905PZaWqwJDO3zMGm/UVUhVZVyuFWATmJauUQK+qTpTg0AAaHW7Yw1bma7b6D12obon6a5Z66kaB8+rqmym/F7q4mg==</div>

Chief Architect - CCC Transformation

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