housekeeping supervisor

administration manager

assistant manager

fitness supervisor

food & beverage supervisor Jobs in muscat

food & beverage supervisor

supervisor-front desk

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25113028<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.</i>
<p></p><p>Aloft ist nicht gerade ein typisches Hotel &ndash; aber wir sind auch nicht zu cool, um lernf&auml;hig zu bleiben. Wir sind daf&uuml;r da, unseren G&auml;sten als Ausgangspunkt und Ankunftsort zu dienen. Ob man seinen Hund ausf&uuml;hrt und auf einen Drink vorbeischaut, einen Tag mit Meetings mit Kollegen beschlie&szlig;t oder in der Stadt ist, um Familie, Freunde oder seine Lieblingsband zu sehen: Wir bieten einen Hub mit modernem Design und dynamischer Pers&ouml;nlichkeit, um sich mit anderen und der Umgebung zu verbinden. Wir suchen selbstbewusste Personen, die sich gerne einbringen und sich nicht scheuen, au&szlig;erhalb eingefahrener Muster zu denken. Wenn Sie jemand sind, den die M&ouml;glichkeit begeistert, sich mit anderen zu verbinden, sind Sie bei Aloft Hotels genau richtig. Bei Aloft Hotels werden Sie Teil des Markenportfolios von Marriott International. <b>Hier k&ouml;nnen Sie </b>Ihr Bestes geben, Ihre Bestimmung finden, <b>einem fantastischen globalen</b> Team angeh&ouml;ren <b>und das Beste aus sich herausholen</b>.</p></div></div><br /> <div id='job-id'>Job Id: tbIFxBla9MxuW0/ULrfUSuXa4P0kUioo2gxkX8evn7/hSf9iMnbd8+pO8hQxz/kAcXbpsmopLg4vSpVOosrkV7hgPPDixBDbj3PgqydusR0KkcN1yks3Qneo/scof8e/TZPJZ08FSuW5/nvAqCzwYt19v6PL2bBuRPJOD4kGMoSv34ph0Y1AqArWPfNlpxPS8Ln5efLr7A==</div>

Supervisor-Front Desk

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25113028
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
  ที่แมริออท อินเตอร์เนชั่นแนล เรามุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน เราเสริมสร้างสภาพแวดล้อมที่ให้ความสำคัญและเฉลิมฉลองภูมิหลังที่ไม่เหมือนใครของพนักงานของเราอย่างจริงจัง จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน เราให้คำมั่นในการไม่เลือกปฏิบัติในทุกพื้นฐานที่ได้รับการคุ้มครอง ซึ่งรวมถึงความทุพพลภาพ สถานภาพทหารผ่านศึก หรือพื้นฐานอื่นๆ ซึ่งได้รับการคุ้มครองโดยกฎหมายที่บังคับใช้
  <br/>
  <br/>
 </em>
 ที่ Aloft เราไม่ใช่โรงแรมทั่วไป เราคือโรงแรมอันทันสมัย ซึ่งพร้อมให้บริการผู้เข้าพักในทุกช่วงเวลา ไม่ว่าหลังพาสุนัขไปเดินเล่นและกลับมาจิบเครื่องดื่ม มองหาความผ่อนคลายหลังการประชุมกับเพื่อนร่วมงาน หรืออยู่ในเมืองเพื่อพบปะสมาชิกครอบครัว เพื่อน หรือชมวงดนตรีที่ชื่นชอบ เราคือศูนย์กลางการเชื่อมต่อกับผู้อื่นและบริเวณโดยรอบด้วยการออกแบบที่ทันสมัยและมีเอกลักษณ์เฉพาะตัว เรากำลังมองหาผู้ที่แสดงออกถึงความมั่นใจและกล้าคิดนอกกรอบ หากคุณเฝ้ารอความตื่นเต้นสำหรับความเป็นไปได้ในการเชื่อมต่อกับผู้อื่น กลุ่มโรงแรม Aloft คือสถานที่สำหรับคุณ การร่วมงานกับกลุ่มโรงแรม Aloft หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International
 <strong>
  ซึ่งเป็น
 </strong>
 ที่ที่คุณสามารถทำงานได้อย่างสุดความสามารถ
 <strong>
  เริ่มต้น
 </strong>
 เป้าหมายของคุณ
 <strong>
  เป็นส่วนหนึ่
 </strong>
 งของทีมงานระดับโลกที่มีความเป็นเลิศ และ
 <strong>
  เป็น
 </strong>
 ตัวคุณในเวอร์ชันที่ดีที่สุด
</div>
<br /> <div id='job-id'>Job Id: lWeFY/zCv7xKFwtDYoTP47+F6n/ujuH+fmutlj8bs/DEW08Gvgkrb4RqwMbsAmHjxfk7OoG59/TjOvheeHmMn10tBUvFG4embga4+znxh0DX9UNtqPxyb9leugZLESdjZSZS347KZiLtA6F8aKRZk58gFdrVc+1XEo5LHjJGXpfWUxlJDEg77/bXkiM36Z3j3pV3HpthdBQ0cF3anQ==</div>

Shangri-La Group

<div>
 <strong>
  Shangri-La Barr Al Jissah Muscat
 </strong>
 , Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 The Fitness Supervisor oversees the daily operations of the fitness center, ensuring a safe, clean, and engaging environment for guests and members. This role involves supervising fitness activities, providing personal training, maintaining equipment, and supporting wellness programs in line with the hotel&rsquo;s brand and guest experience standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise the daily functioning of the fitness center and ensure it is well-maintained, clean, and guest-ready at all times.
  </li>
  <li>
   Deliver high-quality fitness sessions, including personal training, group classes (e.g., yoga, HIIT), and guest orientation.
  </li>
  <li>
   Monitor safety and correct usage of fitness equipment by guests and colleagues.
  </li>
  <li>
   Provide expert fitness advice tailored to individual guest needs and goals.
  </li>
  <li>
   Maintain and inspect gym equipment regularly; report or coordinate repairs as needed.
  </li>
  <li>
   Support wellness initiatives, monthly challenges, and guest engagement activities.
  </li>
  <li>
   Ensure all guests are greeted warmly and assisted professionally.
  </li>
  <li>
   Maintain accurate records of usage, class attendance, and equipment inspections.
  </li>
  <li>
   Collaborate with Spa/Recreation teams on combined wellness offerings and packages.
  </li>
  <li>
   Train and mentor junior fitness staff or recreation attendants.
  </li>
  <li>
   Assist in developing new fitness programs and wellness schedules.
  </li>
  <li>
   Support front desk operations in recreation when needed (e.g., booking classes, guest registration).
  </li>
  <li>
   Promote safety, hygiene, and hospitality service excellence at all times.
  </li>
  <li>
   Ensure compliance with health and safety regulations, including first aid readiness.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: wHwlO5YN5cwv4gaIpi9hzgYQr3iinut36vvVkskgsKH3XKGpBGk1C3y0t0M98VbBCQrvTm2g2a96YKnc/LCWAAI+XbQgCvu/1+fVqV1Y/j89x42Q2YYxA1YSKoZFEszxl0j5LdQBvefo+DC4oFmOqaTNX1O/hdBQFLhs75HfQV1I0DGFgEp5bIZAwxmRA8Wrd0kJ0WJ8iXOlQ1KYk/TPxPnIB9HOCKYc3eeBGkBfyWbH6O9R</div>

Fitness Supervisor

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
<br><br>
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
<br><br>
<b>Job Purpose:</b><br>
To oversee and manage the day-to-day operations of the Front Office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. The Front Office Manager leads and develops the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
<br><br>
<b>As Front Office Manager we expect you to:</b><br>
Supervise all front office functions including reception, concierge, guest services, and night audit.
<br>Ensure seamless check-in/check-out procedures and consistently high levels of service.
<br>Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
<br>Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
<br>Recruit, train, mentor, and evaluate front office staff performance.
<br>Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
<br>Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
<br>Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
<br>Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
<br>Ensure team members are well-informed and empowered to deliver personalized service.
<br>Monitor department budgets, payroll, and operational costs to ensure financial efficiency.
<br>Analyze revenue reports, upselling performance, and cost control measures to improve profitability.
<br>Manage front office supplies, systems, and inventories efficiently.
<br>Identify opportunities for service improvement and innovation in guest experience.
<br>Lead initiatives to enhance loyalty program enrollment and guest retention.
<br>Assist in developing front office SOPs and policies in line with brand standards and guest expectations.
<br>Ensure full compliance with hotel policies, local laws, safety regulations, and data protection requirements.
<br>Maintain cleanliness, security, and presentation of the front desk and lobby area.
<br>Ensure all team members adhere to grooming standards and service protocols.
<br><br>
<b>Qualifications:</b><br>
Minimum 5 years of experience in a front office leadership role within the hotel industry.
<br>Strong knowledge of front office operations, guest service standards, and hotel systems (e.g., PMS, POS).
<br>Excellent leadership, communication, and problem-solving skills.
<br>Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Fidelio).
<br>Fluency in English; additional languages are a plus.<br /> <div id='job-id'>Job Id: 8+LDWMCXEbdSiOYtyLflZl8OuSRbVcf/LZKsTGfOqSx/I4uvcCUwUngWnmKMdJVHezVCVv8iO4Mflia/1FsErGPj2Zf0Sz7dSt9JNA/qSqXxqHtIH9yhcyx54ytciAqoeCLnFHNQHCVgo711p5WkrEUPYy6bQiTiaX2NWO93lO00Ze6/yVvbJUxWoEDK9uOeGThUh6U7HAQCDLTA9LctyLInoben1WSJTQWlIAm3EyFkcSh/swHYr7dyT6omIoIJRuGLGf/xYeimvFpBg6mxX2rvsfI=</div>

Front Office Manager (172939)

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 <br/>
 <br/>
 We are looking for a passionate and service-oriented Guest Experience Supervisor to oversee daily guest interactions and ensure consistently high standards of service delivery. In this role, you will be the face of the hotel, supporting front-line teams in delivering personalized experiences that exceed guest expectations and enhance satisfaction. The ideal candidate has strong interpersonal skills, a hands-on leadership approach, and a deep understanding of hospitality service standards.
 <br/>
 <br/>
 YOUR DAY-TO-DAY:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the daily operations of the Guest Services/Front Office team to ensure smooth and efficient service.
  </li>
  <li>
   Act as a key point of contact for guests, resolving complaints, special requests, and feedback with professionalism and urgency.
  </li>
  <li>
   Monitor and elevate the guest journey from pre-arrival to post-departure, ensuring every interaction is warm, personalized, and in line with brand standards.
  </li>
  <li>
   Conduct regular service audits, lobby presence, and guest engagement activities.
  </li>
  <li>
   Support and train staff on service protocols, upselling techniques, complaint handling, and guest personalization.
  </li>
  <li>
   Collaborate with housekeeping, food &amp; beverage, concierge, and other departments to ensure seamless guest experiences.
  </li>
  <li>
   Track and analyse guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiate corrective actions where necessary.
  </li>
  <li>
   Maintain accurate records of VIP guests, guest preferences, service recovery cases, and loyalty program activity.
  </li>
  <li>
   Assist with check-ins and check-outs during peak periods and high occupancy.
  </li>
  <li>
   Ensure the front-line team adheres to grooming, conduct, and brand service standards.
   <br/>
   <br/>
  </li>
 </ul>
 WHAT WE NEED FROM YOU:
 <br/>
 <br/>
 <ul>
  <li>
   Diploma or degree in Hospitality Management or a related field.
  </li>
  <li>
   2&ndash;4 years of experience in a front office, guest relations, or supervisory hospitality role.
  </li>
  <li>
   Proven customer service and conflict resolution skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Proficient in hotel PMS systems (e.g., Opera, Protel) and Microsoft Office.
  </li>
  <li>
   Strong problem-solving skills and ability to work in a fast-paced, guest-facing environment.
  </li>
  <li>
   Flexibility to work shifts, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 <br/>
 <br/>
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 <br/>
 <br/>
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 <br/>
 <br/>
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 <br/>
 <br/>
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 <br/>
 <br/>
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>
<br /> <div id='job-id'>Job Id: fRd7yv1yu0AmlrZBz3/q5MRptGTEQMTe8SW84ldxGvhpo184blFEsfp3Jl3BqrarQA240pYllRloHAixKnP8cYSCCScob4Y/u6RGhHYn3b+togOks1yCrow1au6F9KcR/M/GKaOksn+zpcXIB2tQS5Y4Q7A=</div>

Guest Experience Supervisor

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 <br/>
 <br/>
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 <br/>
 <br/>
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 <br/>
 <br/>
 <strong>
  We Expect You To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
  </li>
  <li>
   Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
  </li>
  <li>
   Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
  </li>
  <li>
   Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
  </li>
  <li>
   Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
  </li>
  <li>
   Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Expect You To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong leadership and communication skills.
  </li>
  <li>
   A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
  </li>
  <li>
   Strong organizational skills, with the ability to multitask and prioritize.
  </li>
  <li>
   A natural ability to connect with guests and ensure their needs are exceeded.
  </li>
  <li>
   Flexibility to work on weekends, holidays, and shifts as required.
  </li>
  <li>
   Fluency in French is an advantage.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: RkgyOAPcis1eaI7xuCUnCXr2tdT1gOnECJCvAjon9tB88vrGRpuYCWqyeY3XC+tGPXIqnHqCYTKUx7Z86G91a8LRGPbuXfa4xeiC8/GghctAGBqN5sAude5I0NN6YLUVt5i1d8HoOGJ/bfkC9V0GdxtlREAjza1jU5IRPVbeL2c1qZ75kT+YcFwYGsjo7U5FyVdvtXkZw0u1I2ia/OJlb3SWo4F/7zcBdNxPIzC/dw94IU8/</div>

Guest Relations Supervisor (French Speaker)

Conservatorium Hotel

<div><div><div><p>Front Office Agent - Omani National
 </p><div></div><div><div><ul><div>543179
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental, Muscat
</div></div>
</ul></div></div><p></p><div><p><b>Front Office Agent</b></p>
<p>
Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
About the job</b></p>
<p>
Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.</p>
<p><b>
Key Responsibilities:</b></p>
<ul><li>Greet, check in, and escort guests promptly to their rooms.</li></ul>
<ul><li>Address special guest preferences recorded in guest history profiles.</li></ul>
<ul><li>Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.</li></ul>
<ul><li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.</li></ul>
<ul><li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.</li></ul>
<ul><li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.</li></ul>
<ul><li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.</li></ul>
<ul><li>Communicate clearly with the Night Duty Manager and Accounting Department.</li></ul>
<ul><li>Establish a good working knowledge of the Hotel outlets and products.</li></ul>
<ul><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li></ul>
<ul><li>Demonstrate teamwork by cooperating with and assisting colleagues as needed.</li></ul>
<ul><li>Able to communicate special features and services unique to the guest&rsquo;s needs.</li></ul>
<ul><li>Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)</li></ul>
<ul><li>Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).</li></ul>
<ul><li>In charge of guest invoices (in-house).</li></ul>
<ul><li>Check credit card authorization in SMS for all in-house guests.</li></ul>
<ul><li>Perform any other reasonable duties as required by the management of the Hotel.</li></ul>
<p><b>
Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: xbEeJsfD8a7yGLUbdQspP5zW8q1/cwU/+urcy6EMC5kqc6YJiCPkQt0N6n/tDj+VziCONhf9L5mmPel1NS37l73ecIXRMqLE74Xj9CLt5C+jBaRIkUoMtMXnKT9HyVPUUZz0uoTSD5yAK52bwoJMGWTWtCjU1BeOQjuIYaG9dpOMMbkTOKc=</div>

Front Office Agent - Omani National

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Front Office Agent - Omani National