food services supervisor

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assistant house keeping manager

aut supervisor

clerk-reservations

food & beverage supervisor

supervisor-front desk

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
We are seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality.
YOUR DAY-TO-DAY:<ul><li>
Supervise daily front office operations including check-ins, check-outs, guest services, and reservations.</li><li>
Manage and train front desk staff, concierge, bell desk, and night auditors.</li><li>
Ensure outstanding guest service by handling guest complaints and requests promptly and professionally.</li><li>
Maintain room availability and coordinate with housekeeping for efficient room status updates.</li><li>
Collaborate with other departments to ensure a seamless guest experience.</li><li>
Prepare front office budgets and manage labour costs within budget.</li><li>
Monitor and analyse guest satisfaction trends; take action to improve service quality.</li><li>
Ensure compliance with hotel policies, procedures, and safety regulations.</li><li>
Oversee the implementation and maintenance of front office systems and technology.</li><li>
Create work schedules, conduct performance evaluations, and mentor team members.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Proven experience as a Front Office Manager or in a supervisory front desk role, preferably in a hotel environment.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Proficient in hotel management software (e.g., Opera, Maestro, or similar PMS).</li><li>
Ability to handle stressful situations with a calm and professional demeanour.</li><li>
Flexible schedule, including availability on nights, weekends, and holidays.</li><li>
Degree or diploma in Hospitality Management or related field preferred.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: 6jfj6Xa2urWj+gsh2y7uFZa5umehjTXIY1O7r/eHv+c78UHQ1C/jdXxAo/k5tO3XCwhydqMX62jDvWheJcAYly5nDzPmc+EfpNxVJk5f8zvyA0a7kqXZR2oTfnauaGJe983iYHVkKjGNJ+lJJw==</div>

Front Office Manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 The Fitness Supervisor oversees the daily operations of the fitness center, ensuring a safe, clean, and engaging environment for guests and members. This role involves supervising fitness activities, providing personal training, maintaining equipment, and supporting wellness programs in line with the hotel&rsquo;s brand and guest experience standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the daily functioning of the fitness center and ensure it is well-maintained, clean, and guest-ready at all times.
 </li>
 <li>
 Deliver high-quality fitness sessions, including personal training, group classes (e.g., yoga, HIIT), and guest orientation.
 </li>
 <li>
 Monitor safety and correct usage of fitness equipment by guests and colleagues.
 </li>
 <li>
 Provide expert fitness advice tailored to individual guest needs and goals.
 </li>
 <li>
 Maintain and inspect gym equipment regularly; report or coordinate repairs as needed.
 </li>
 <li>
 Support wellness initiatives, monthly challenges, and guest engagement activities.
 </li>
 <li>
 Ensure all guests are greeted warmly and assisted professionally.
 </li>
 <li>
 Maintain accurate records of usage, class attendance, and equipment inspections.
 </li>
 <li>
 Collaborate with Spa/Recreation teams on combined wellness offerings and packages.
 </li>
 <li>
 Train and mentor junior fitness staff or recreation attendants.
 </li>
 <li>
 Assist in developing new fitness programs and wellness schedules.
 </li>
 <li>
 Support front desk operations in recreation when needed (e.g., booking classes, guest registration).
 </li>
 <li>
 Promote safety, hygiene, and hospitality service excellence at all times.
 </li>
 <li>
 Ensure compliance with health and safety regulations, including first aid readiness.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: wHwlO5YN5cwv4gaIpi9hzgYQr3iinut36vvVkskgsKH3XKGpBGk1C3y0t0M98VbBCQrvTm2g2a96YKnc/LCWAAI+XbQgCvu/1+fVqV1Y/j89x42Q2YYxA1YSKoZFEszxl0j5LdQBvefo+DC4oFmOqaTNX1O/hdBQFLhs75HfQV1I0DGFgEp5bIZAwxmRA8Wrd0kJ0WJ8iXOlQ1KYk/TPxPnIB9HOCKYc3eeBGkBfyWbH6O9R</div>

Fitness Supervisor

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Purpose: 
To oversee and manage the day-to-day operations of the Front Office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. The Front Office Manager leads and develops the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
 
As Front Office Manager we expect you to: 
Supervise all front office functions including reception, concierge, guest services, and night audit.
 Ensure seamless check-in/check-out procedures and consistently high levels of service.
 Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
 Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
 Recruit, train, mentor, and evaluate front office staff performance.
 Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
 Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
 Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
 Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
 Ensure team members are well-informed and empowered to deliver personalized service.
 Monitor department budgets, payroll, and operational costs to ensure financial efficiency.
 Analyze revenue reports, upselling performance, and cost control measures to improve profitability.
 Manage front office supplies, systems, and inventories efficiently.
 Identify opportunities for service improvement and innovation in guest experience.
 Lead initiatives to enhance loyalty program enrollment and guest retention.
 Assist in developing front office SOPs and policies in line with brand standards and guest expectations.
 Ensure full compliance with hotel policies, local laws, safety regulations, and data protection requirements.
 Maintain cleanliness, security, and presentation of the front desk and lobby area.
 Ensure all team members adhere to grooming standards and service protocols.
 
Qualifications: 
Minimum 5 years of experience in a front office leadership role within the hotel industry.
 Strong knowledge of front office operations, guest service standards, and hotel systems (e.g., PMS, POS).
 Excellent leadership, communication, and problem-solving skills.
 Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Fidelio).
 Fluency in English; additional languages are a plus. <div id='job-id'>Job Id: jRb/MxgSN6CfzU0s8VRir1vvCuLRQP7hOjjRFNbKZc4EO0uybirAzxnYIIr6nVfpy8MCb+EFof8UR35zGWIgeAc1mdZM0xBphfvkQpJTwl/J8/5fEHlOBGiRGCRCdFikCp8GOyEoCYcthYUnvuWCRXkS2rNOQ7i7h5j5xxKR22kLQR/KQCkiyWH33hJceTvCZMHT5bhzdY1uwrYMCscRo4YQ7PnbLAnltpRr3+ufSuZgCMiN2DSRKKJN7Bhp2qlDhpXdCd2wbc/oxQpGOwjOAf6jCPw=</div>

Front Office Manager (172939)

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Purpose: 
To efficiently manage daily room assignments, optimize room inventory, and ensure accurate coordination between departments to deliver seamless and personalized guest experiences. The Front Office Room Controller plays a key role in driving guest satisfaction, maximizing occupancy, and supporting the front office operations through strategic planning and attention to detail.
 
Job Responsibilities: 
Manage and control room inventory to ensure optimal availability and accurate room assignments.
 Coordinate daily arrivals, departures, special requests, and VIP allocations in collaboration with the Front Office, Housekeeping, and Reservations teams.
 Monitor and respond to same-day availability, early arrivals, late check-outs, and stay-over requests.
 Maintain an accurate log of out-of-order/out-of-service rooms, room moves, and blocked inventory.
 Pre-block rooms according to guest preferences, group requirements, and VIP protocols.
 Ensure that all reservation notes and special instructions are reviewed and executed prior to guest arrival.
 Liaise with Housekeeping to ensure room readiness aligns with check-in demand and occupancy forecast.
 Support the Front Desk team with room change requests, overbooking situations, and guest relocation plans.
 Provide detailed shift handovers and maintain clear communication with all operational departments.
 Anticipate potential conflicts in room assignment and resolve issues proactively.
 Track and analyze room assignment trends to support upselling and guest satisfaction initiatives.
 Maintain full knowledge of hotel room types, features, and current status at all times.
 Work closely with the Reservations and Sales departments to manage group blocks, rooming lists, and inventory changes.
 Ensure accuracy of data in the Property Management System (PMS), including room statuses and guest profiles.
 Assist with training new front office staff on room assignment protocols and systems. <div id='job-id'>Job Id: BpsE1nvq4/7zmXKoiJMMa4Lz383nfYTGF3YHz+Udg76rTe9ZCfETn7Uob7KkqI8MsCDXNiLXt4H6EMd2d5RD7WG+SE31M5jT4xmgNzdXEPZcSwY9NOmJuGDS0DkDA9nQpawwCgudeQqSam7XqKQfc4ubHliX28YxSiwG+/IuC3hJFZoHCdNr2JqFXBq/Bk5aFj7QcsTsfwTF2lRONy0/kMZEdZc5Ihax904RKisMla2N5SrrrKbjD67Wr1H9wfQ3LviEIU9quDucdZO9ypIOJfeyPvk=</div>

Front Office Room Controller (172987)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25123795
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Selects vendors for spa retail operations and managing contract agreements.
 </li>
 <li>
 Oversees retail product research, product selection and purchasing, product display.
 </li>
 <li>
 Manages supply inventories and purchasing control, including uniforms.
 </li>
 <li>
 Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 
 
 </li>
 </ul>
 
 Managing Spa Sales and Marketing Strategy
 
 
 
 <ul>
 <li>
 Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
 </li>
 <li>
 Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
 </li>
 <li>
 Ensures spa services are included in all property-related marketing and advertising.
 </li>
 <li>
 Identifies and recommending new products and product enhancements to remain competitive in the market.
 
 
 </li>
 </ul>
 
 Managing Spa Revenue Management Strategy
 
 
 
 <ul>
 <li>
 Monitors and Manages the payroll function.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
 </li>
 <li>
 Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
 </li>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Develops business goals and creates appropriate development plans.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>
 <div id='job-id'>Job Id: WW/BlAiyvu+cZULTSRlcjvmuV5WvPfhQodAqILr+Ixl5Vqp4kCszSy24FynWg2ge0v5AYVV6Jm1GtMuJ3Cjq4Yo67+3xdBKHfdvkAEtLxe2E7scK/+Aew6n/Zv5CD45HpnDj2tBbM3jwFOymmqrP8Uspx6p4T9AMHrXu8hwhoueZSKYkICUBmdBvx9Wj39cKPhK+cd/sy00f</div>

Director of Spa

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Purpose
 
 
 
 The F&amp;B Reservation Agent is responsible for managing all restaurant reservations and guest inquiries in a courteous, efficient, and professional manner. This role plays a key part in maximizing table occupancy, optimizing guest flow, and ensuring a smooth pre-arrival experience for guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Reservation Handling:
 </li>
 <li>
 Answer phone calls, emails, and messages related to dining reservations.
 </li>
 <li>
 Record, confirm, modify, and cancel bookings accurately in the reservation system.
 </li>
 <li>
 Ensure correct guest information is entered (name, contact, preferences, special requests).
 </li>
 <li>
 Guest Communication &amp; Service:
 </li>
 <li>
 Provide clear information on restaurant hours, menus, dress codes, and promotions.
 </li>
 <li>
 Respond to guest inquiries with professionalism and efficiency.
 </li>
 <li>
 Follow up on special requests (e.g., birthdays, dietary needs, VIPs) and coordinate with service teams.
 </li>
 <li>
 Table Management:
 </li>
 <li>
 Maintain an updated floor plan and table allocation chart.
 </li>
 <li>
 Coordinate with the hostess and restaurant team to optimize seating and guest flow.
 </li>
 <li>
 Monitor no-shows and waitlists; adjust seating plans accordingly.
 </li>
 <li>
 Reporting &amp; Coordination:
 </li>
 <li>
 Prepare daily reservation reports and communicate key guest details to service teams.
 </li>
 <li>
 Assist in generating booking statistics and forecasting peak periods.
 </li>
 <li>
 Communicate with front desk, concierge, and sales for internal guest arrangements and group bookings.
 </li>
 <li>
 System &amp; Standards:
 </li>
 <li>
 Maintain up-to-date knowledge of all F&amp;B outlets, menus, and promotions.
 </li>
 <li>
 Operate reservation platforms (e.g., OpenTable, or other POS tools).
 </li>
 <li>
 Follow company grooming and communication standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fnmq2eCZNT43l8rfE9NNSdHFYnHMXDyPr56qR8HLRkFSOgTPD7xZMbiwMUvWkZmPSDqeKlijfN+UN5sn1D2OFT++BqZ/hoSK2MUhV/YETcHLwCPqva9c+4HJqgtCqw2WBkIlFuBmoPKZkH3jU1msAfQ+Aj0096JlVW+P77mG7f6Up6gXuKenoRxgFJfeBWsu+UA9lJn65c6bCeFYb9I1hDiiIj0oazZtRzh99Ra2WIKbMWCy</div>

F&B Reservation Agent

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
We are looking for a passionate and service-oriented Guest Experience Supervisor to oversee daily guest interactions and ensure consistently high standards of service delivery. In this role, you will be the face of the hotel, supporting front-line teams in delivering personalized experiences that exceed guest expectations and enhance satisfaction. The ideal candidate has strong interpersonal skills, a hands-on leadership approach, and a deep understanding of hospitality service standards.
YOUR DAY-TO-DAY:<ul><li>
Supervise the daily operations of the Guest Services/Front Office team to ensure smooth and efficient service.</li><li>
Act as a key point of contact for guests, resolving complaints, special requests, and feedback with professionalism and urgency.</li><li>
Monitor and elevate the guest journey from pre-arrival to post-departure, ensuring every interaction is warm, personalized, and in line with brand standards.</li><li>
Conduct regular service audits, lobby presence, and guest engagement activities.</li><li>
Support and train staff on service protocols, upselling techniques, complaint handling, and guest personalization.</li><li>
Collaborate with housekeeping, food &amp; beverage, concierge, and other departments to ensure seamless guest experiences.</li><li>
Track and analyse guest feedback from surveys and review platforms (e.g., Medallia, TripAdvisor) and initiate corrective actions where necessary.</li><li>
Maintain accurate records of VIP guests, guest preferences, service recovery cases, and loyalty program activity.</li><li>
Assist with check-ins and check-outs during peak periods and high occupancy.</li><li>
Ensure the front-line team adheres to grooming, conduct, and brand service standards.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Diploma or degree in Hospitality Management or a related field.</li><li>
2&ndash;4 years of experience in a front office, guest relations, or supervisory hospitality role.</li><li>
Proven customer service and conflict resolution skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Proficient in hotel PMS systems (e.g., Opera, Protel) and Microsoft Office.</li><li>
Strong problem-solving skills and ability to work in a fast-paced, guest-facing environment.</li><li>
Flexibility to work shifts, weekends, and holidays.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: wXFX2gY1N9bje1QIodkLyQZk+bmc6RoQ0LZnYF6IvCnSkNDhALqWVjZzBALkmPOMnz4b4hCj3iISRO11NORCSb9DDjxeWrf1KvMOBAuOnr2x2BmUX3rHM5hjmsboAObdq34NRD4gTnrNzTsoqno6egd30Jc=</div>

Guest Experience Supervisor

Explore 75+ Supervisor-front desk in oman this August. Find roles across top companies and apply now to boost your career.