Job Description:
The SME Account Manager will be responsible for managing relationships with existing SME clients, ensuring high levels of customer satisfaction, and identifying opportunities for upselling additional services. This role involves acting as the primary point of contact for clients, resolving issues, and providing ongoing support. The SME Account Manager will work closely with the sales and marketing teams to ensure clients are aware of the full range of services and solutions offered by the company.

Required Experience: 4-6 years in account management, preferably with experience handling SME clients in the financial sector.

Required Education & Qualification: Bachelor’s degree in Business, Finance, or Accounting.

Skills Required: Account management, communication, problem-solving, client retention, and upselling.

Any Additional Requirement: Strong experience in managing client relationships and a proven ability to meet client retention targets.