1. JOB PURPOSE:

Overseeing the development and deployment of software applications to optimize industrial operations. Involves in managing a team of software engineers and developers to create applications that enhance productivity, streamline processes, and support the organization’s manufacturing and operational goals.

1. KEY ACCOUNTABILITIES:

Core Accountabilities:

• Application Development & Support:
• Support the development and customization of industrial applications to meet operational needs.
• Troubleshoot, maintain, and enhance existing applications such as DairyCOM, DelPro, and MES systems.
• Collaborate with end-users to gather feedback and implement system enhancements.
• System Management:
• Serve as the key point of contact for the daily operation and administration of DairyCOM, DelPro, and MES.
• Ensure data accuracy and system stability by performing routine checks, updates, and backups.
• Coordinate with central IT and vendors for advanced troubleshooting and upgrades.
• User Training & Support:
• Provide hands-on training and user support to farm and production staff on application usage.
• Develop user manuals and SOPs for key system functions.
• Operational Collaboration:
• Work closely with dairy operations, veterinary, and manufacturing teams to align software tools with business processes.
• Assist in capturing operational needs and translating them into technical solutions.
• Data & Reporting:
• Extract and analyze data from applications to generate meaningful operational reports.
• Support decision-making by providing accurate and timely performance metrics.
• Process Optimization:
• Identify and recommend application-based improvements to enhance productivity and system efficiency.
• Participate in cross-functional reviews to streamline data flow and operational processes.
• Compliance & Quality:
• Ensure applications and data handling are compliant with company policies, data security protocols, and regulatory standards.
• Conduct system testing to validate accuracy and performance before implementation.
• Continuous Improvement:
• Stay informed of industry best practices and new technologies in industrial software systems.
• Propose improvements to enhance application integration, user experience, and operational performance.

Policies, System, Processes and Procedures

• Manage the development and implementation of the Engineering policies, systems, processes and procedures, identifying potential areas for improvement, to ensure efficient and effective operation.
• Ensure compliance with corporate requirements on adherence to policies, procedures and instructions related to all relevant regulatory directives to ensure a safe and risk-free environment.

Change Management

• Motivate the employees and contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices.
• Ensure that all departmental reports and statements are completed timely and comply with local and international principles of governance and the organization's policies and standards.

1. JOB CONTEXT

• Specialist - Industrial Application will be working in the assigned areas and might have to travel as and when needed.

1. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

Department (Within NADEC)

• All relevant departments

External

External Customers / Companies / Clients (Outside NADEC)

• All relevant parties

1. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Education and Certifications

• Bachelor’s degree in computer science, Software Engineering, or a related field. A master’s degree is preferred.

Experience:

• 2-3 years of experience in software development, with a focus on industrial applications.
• Hands-on experience with DairyCOM, DelPro, and/or MES systems is highly preferred.
• Experience in FMCG, dairy, or agricultural environments is a plus.

Skills:

• English (Written and Spoken)
• Arabic (Written and Spoken) Preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Analytical skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• software such as ERP and SAP
• Proficiency in software development languages and frameworks (e.g., Java, .NET, Python).