An international luxury fashion brand is hiring a Store Manager. You must have a proven track record and strong team management skills.

· Qualifications

· Possess a deep understanding and knowledge of the brand and a full range of all products and services to convey the brand's heritage and values

• Possess a full understanding of the relevant marketplace and client demographic.

• Proven ability to generate sales with engaging presentation and communication skills

• Good organisational and communication skills

• Excellent knowledge of the company's product and philosophy

• Ability to develop relationships with customers, associates and management

• Good understanding of fashion trends and the luxury industry

• Extensive experience in fine jewellery manufacturing and sales

• Achieve and/or exceed Sales Plans and lead business development initiatives:

• Drive the sales team to consistently achieve or exceed sales targets.

• Collaborate with all Corporate Departments

• Develop a strong knowledge of the boutique business and assess local market opportunities.

• Actively promote networking activities, including client events.

• Manage and develop the team:

• Motivate and support the overall sales staff.

• Regularly conduct daily briefings & team meetings, ensuring that staff are aware of the targets and client experience best practices.

• Manage administrative and HR tasks (including but not limited to scheduling, payroll and overtime management)

• Actively recruit and maintain a talent pipeline.

• Partner with the Retail Director and Training to elaborate and implement the coaching and training strategy for the sales team

• Lead the performance management process through regularly scheduled individual meetings.

• Assess potential and propose development opportunities in partnership with the Retail Director, HR and Career Committees.

• Responsible for creating a positive and united work environment amongst all staff

• Ensure exceptional client experience and develop client relationships:

• Ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.

• Model luxury experience behaviour and maintain a regular presence on the floor

• Ensure a flawless after-sales-service experience.

• Control operating expenses: monitoring, analysis and action plan recommendations to optimise controllable costs

• Partner with the Operations team to ensure fluidity of operations

• Inventory control and audits

• Stock management (including transfers and rotations)

• Daily set up and break down of the boutique for opening/closing, as needed.

• Ensure perfect visual merchandising according to the brand's guidelines.

• Partner with a maintenance company to ensure perfect store maintenance

• Daily opening and closing, including cash registry and reports

• Understand and comply with the brand's security and operational procedures (e.g., product handling, inventory control, etc.)