Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.

Essential Duties & Responsibilities by Dimensions

A. Shareholder & Financial:

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Implements KPI's and best practices for Teller, QNB First
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

• Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc.) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

• Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
• Identify related areas for professional development of self and act accordingly.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field

Education and Experience Requirements

• 
  Diploma or Bachelor degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• No years of experience required

Required Special Skills

• 
  Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organising, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

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