Key Responsibilities

1. Administrative Support

• Manage emails and calendars, ensuring timely follow-ups and scheduling.
• Answer phone calls and respond to general inquiries with professionalism.
• Perform accurate data entry and maintain organized digital or physical file systems.
• Prepare, format, and edit documents, reports, and presentations.
• Organize and coordinate meetings, appointments, and team logistics.

2. Customer Support

• Deliver exceptional customer service through email, phone, and chat.
• Handle customer inquiries, manage orders, and resolve support tickets efficiently and empathetically.

3. Content Creation

• Write clear, engaging blog posts, articles, or other digital content.
• Proofread and edit content to ensure high quality and consistency.
• Assist in publishing and updating content on websites or content management systems.

4. Project Management

• Support project coordination by managing timelines, deliverables, and task assignments.
• Monitor and report on project progress to ensure objectives are met.

Required Skills

• Organizational Skills: Strong ability to manage multiple responsibilities and meet deadlines.
• Communication Skills: Professional and effective communication, both written and verbal.
• Tech-Savvy: Proficient in Microsoft Office, Google Workspace, project management tools (e.g., Trello, Asana), and communication platforms like Slack and Zoom.
• Attention to Detail: High level of accuracy in data handling, documentation, and scheduling.
• Problem-Solving: Proactive approach to identifying and resolving issues independently.
• Time Management: Self-driven with excellent prioritization skills.
• Language Proficiency: Fluent in both Bulgaria and English (written and spoken).

Job Type: Full-time

Pay: From AED5,000.00 per month