Description of Work
Looking to take the next step in your career?
Discover why NCDIT is the ideal destination for your professional growth -Why Work for NCDIT
We currently have an opening for a Web Content Coordinator
The position is designated Statutory Exempt and is exempt from the State Human Resources Act
This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work
The Web Content Coordinator ensures that NCDIT’s external and internal web presence is timely, accurate, consistent and complies with state standards on digital accessibility, usability and readability. The coordinator works closely with content owners across divisions to produce user-friendly web content and to keep information current, while also collaborating with the NCDIT Digital Solutions team for technical troubleshooting and strategic enhancements.
The ideal candidate will be able to think critically and synthesize complex information to ensure it is understood by a variety of audiences. They will also have strong content management system (CMS) experience, familiarity with SEO and digital accessibility standards, a keen eye for detail and a service-oriented mindset for supporting internal teams and agency partners.
Duties include, but are not limited, to:
- Writing and editing content, in accordance with AP Style, for tone, clarity and readability
- Maintaining up-to-date website content
- Using analytics to help drive content and design decisions
- Enforcing visual and editorial standards
- Ensuring compliance with state and federal digital accessibility standards and requirements
About the Division
Through a proactive, integrated communications strategy, the office elevates the visibility of NCDIT’s statewide initiatives, including broadband expansion, cybersecurity, digital equity, and enterprise IT services. It partners closely with leadership, subject matter experts, and interagency teams to ensure timely and accurate dissemination of information to diverse audiences, including state employees, government leaders, the media, the public, and external partners.
Key functions of the Communication Office include:
- Media and Public Relations: Coordinating press releases, media responses, and interviews to maintain public trust and transparency.
- Digital Communications: Managing web content, social media, and digital campaigns that promote NCDIT programs and services.
- Internal Communications: Supporting organizational cohesion through clear and consistent messaging to internal teams.
- Brand and Content Management: Upholding NCDIT’s visual and messaging standards across platforms and materials.
-
Strategic Messaging and Executive Support: Drafting speeches, presentations, and communications on behalf of agency leadership.
About the Organization
The N.C. Department of Information Technology (NCDIT)serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency’s culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Knowledge, Skills and Abilities / Competencies
To qualify for this position, applicants must document on the application that they possess ALL of the following:
- Demonstrated experience creating, organizing and/or maintaining web content that is understood by a variety of audiences
- Demonstrated experience using content management systems
- Demonstrated understanding of website best practices and digital accessibility standards
- Demonstrated experience using Google Analytics to monitor website performance and to identify opportunities for improvement
Minimum Education and Experience Requirements
Bachelor’s degree in communications, public relations, public affairs, journalism, English, or related field from an appropriately accredited institution; or an equivalent combination of education and experience
Supplemental and Contact Information
The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
- The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.
- If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members
HYBRID/FLEXIBLE WORK SCHEDULES:
At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you're eager to contribute to a dynamic workplace, we encourage you to apply!
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
- Why Work For NC?
- NC OSHR: Benefits
- NC OSHR: Total Compensation Calculator
NCDIT Human Resources
DIT_HR_Recruitment@nc.gov
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.
Employer
State of North Carolina
Website
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.