Qureos Mentor

State of North Carolina Department of Information Technology

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
User Support Manager I (NS)
Position Number
60087560
Grade
DT09
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Recruitment Range: Up to $110,000
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work. 
 
 
 
Are you ready to take the next step in your career? We currently have an opening for a User Support Manager I.
 
 
The User Support Manager I at NC Department of Information Technology (NCDIT) plays a key leadership role in ensuring reliable telecommunications service delivery, exceptional customer experience, and effective team development. This position oversees daily operations, guides staff through complex provisioning and billing activities, and drives continuous improvement across service management practices. The role is ideal for someone who excels at building strong relationships, motivating teams, and managing fast‑moving priorities within a dynamic technical environment.
 
 
Key Responsibilities:
 
 
<ul><li>Leading and overseeing telecommunications service delivery, including provisioning, billing accuracy, and workload management of approximately 12 staff who process service requests for service order provisioning with 40+ vendors
</li><li>Providing directions to a supervisor responsible for the invoicing of all telecommunication services to state agencies, local governments, schools, and universities across the state of North Carolina
</li><li>Applying ITIL-based service management practices and supporting escalated operational or customer issues
</li><li>Meeting with staff and clients to assess service quality and implement improvements that boost customer satisfaction
</li><li>Driving process automation, fostering teamwork, and maintaining strong communication across internal partners
</li><li>Managing budgets, staffing levels, and required HR actions while ensuring adherence to DIT policies and procedures
</li></ul> 
Minimal travel may be required in this position to occasionally meet with clients and vendors and to mentor teleworking staff.
 
 
About the Division:
 
 
The primary purpose of the Request Fulfillment group is to provide successful delivery of telecommunication services and invoicing to our clients through consulting, preparing service requests to vendors, provisioning key voice services such as Centrex features and enterprise voice mail, accurate invoicing, and assistance with key operational and repair issues within their scope of work.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Extensive customer support interaction with clients (preferably in telecommunications) and internal/external vendors
</li></ul><ul><li>Knowledge of vendor tariffs and contracts, vendor billing methodologies, cellular, local and long distance, inter and intra-building cabling, circuits, etc.
</li></ul><ul><li>Strong management skills/experience and supervision experience of IT staff
</li></ul>Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in computer science or an IT related field from an appropriately accredited institution and four years of progressive experience in the information technology field
or
Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in the information technology field
or
High School or GED and eight years of progressive experience in the information technology field; or an equivalent combination of education and experience.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Shaun Osborne
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

User Support Manager I - EHRA

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
Operating Systems Software Progrmer II (NS)
Position Number
60087474
Grade
DT10
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $87,617 - $131,426
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work.
 
 
This is a REPOST. Previous applicants Must Reapply to be considered.
 
 
Are you ready to take the next step in your career?
 
 
We currently have an opening for a Mainframe Systems Programmer.
 
 
Key Responsibilities:
 
 
<ul><li>Installing, configuring, and maintaining enterprise mainframe software products on z/OS in accordance with State standards, vendor guidelines, and established naming conventions
</li></ul> 
<ul><li>Planning, scheduling, and coordinating software upgrades and system changes with vendors, systems programmers, application teams, and Department of Information Technology customers to ensure compatibility and minimize production impact
</li></ul> 
<ul><li>Implementing and administering mainframe security by configuring RACF (Resources Access Control Facility) rules, product‑specific security features, and related access interfaces in partnership with security and application teams
</li></ul> 
<ul><li>Monitoring and optimizing system software performance using specialized tools, applying tuning recommendations to improve efficiency and reliability, and advising clients on application adjustments when appropriate
</li></ul> 
<ul><li>Diagnosing and resolving complex system and application issues by investigating problem reports, collaborating with vendors on root‑cause analysis, and implementing corrective actions to restore service
</li></ul> 
<ul><li>Preparing and maintaining technical documentation, including system guides, change summaries, and technical bulletins, to clearly communicate updates, impacts, and required actions to DIT stakeholders. 
</li></ul> 
 
About the Division:
 
 
The Operations and Systems Software Programmer reports to a manager within Mainframe Hosting of the Service Delivery Division of DIT. The Service Delivery Division provides the delivery and management of IT solutions based on customer requirements within a 24x7x365 operational environment. The solutions provided by Mainframe Hosting include: Distributed and Mainframe Systems, Middleware, Network Security, Storage and Data Protection as well as Data Center Operations.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Experience in IBM z/OS and related subsystems such as CICS, IMS, HOD, MQ Series, and RACF, along with familiarity in Unix System Services, third‑party program products, and storage management
</li></ul><ul><li>Experience ensuring proper protection of an installation&rsquo;s data and resources, including identifying and securing mainframe resources, defining and managing user access, and implementing and maintaining security policies and procedures
</li></ul><ul><li>Strong background in RACF administration, mainframe TCP/IP networking, z/OS performance tuning, and overall system configuration, with additional skills in IZPCA, Cognos, or SAS considered a plus
</li></ul>This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming; or an equivalent combination of education and experience
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Samika Renee Lewis
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Mainframe Systems Programmer - EHRA

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
Operating Systems Software Progrmer II (NS)
Position Number
60087474
Grade
DT10
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $87,617 - $131,426
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act
 
 
Are you ready to take the next step in your career?
 
 
We currently have an opening for an Operating Systems Software Programmer II
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work
 
 
Key Responsibilities:
 
 
<ul><li>Installing Software using standard State naming conventions and standards. Each vendor product is unique to install, customize, maintain and support. Transfer software from vendor supplied media to DIT systems and verify installation according to vendor guidelines and recommendations
</li></ul> 
<ul><li>Coordinating with multiple vendors and DIT/Customer systems programming and application staff concerning required patches, fix packs and maintenance upgrades as needed to reduce and mitigate possible software outages
</li></ul> 
<ul><li>Working closely with other DIT teams to set security rules using z/OS Resource Access Control Facility (RACF) and product specific security features. Also coordinate the implementation of other systems interfaces for access to Transaction Services. Schedule and test, during off peak times, software upgrades and patches to reduce the impact on production work
</li></ul> 
<ul><li>Coordinating testing with DIT clients and other DIT staff to reduce impact to other system software and operating system changes. Document new systems in User's Guide and make copies available to DIT Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make
</li></ul> 
<ul><li>Using specialized software to monitor systems performance. Make the necessary adjustments as needed to provide maximum performance of system software. Make recommendations to clients on application changes as needed to provide better code reuse, performance gains and data throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Shared Services personnel
</li></ul> 
<ul><li>Analyzing problems reported by clients and internal staff; work with vendor to determine solutions and establish corrective action plan; assist clients and internal staff with related questions 
</li></ul> 
 
About the Division:
 
 
The Operations and Systems Software Programmer reports to a Manager within Mainframe Hosting of the Service Delivery Division of DIT. The Service Delivery Division provides the delivery and management of IT solutions based on customer requirements within a 24x7x365 operational environment. The solutions provided by Mainframe Hosting include: Distributed and Mainframe Systems, Middleware, Network Security, Storage and Data Protection as well as Data Center Operations.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Experience in IBM z/OS and related subsystems such as CICS, IMS, HOD, MQ Series, and RACF, along with familiarity in Unix System Services, third‑party program products, and storage management
</li></ul><ul><li>Experience ensuring proper protection of an installation&rsquo;s data and resources, including identifying and securing mainframe resources, defining and managing user access, and implementing and maintaining security policies and procedures
</li></ul><ul><li>Strong background in RACF administration, mainframe TCP/IP networking, z/OS performance tuning, and overall system configuration, with additional skills in IZPCA, Cognos, or SAS considered a plus
</li></ul>This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming; or an equivalent combination of education and experience
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Samika Renee Lewis
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Operating Systems Software Programmer II

Join State of North Carolina Department of Information Technology and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

State of North Carolina Department of Information Technology

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User Support Manager I - EHRA

Mainframe Systems Programmer - EHRA

Operating Systems Software Programmer II