Qureos Mentor

State of North Carolina Department of Information Technology

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
Network Engineer (NS)
Position Number
60032570
Grade
DT11
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $91,600-$160,299
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
 
 
Are you ready to take the next step in your career and help shape the future of North Carolina&rsquo;s enterprise communication?
 
 
We&rsquo;re looking for a Voice Contact Center Senior Engineer to join our team.
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work.
 
 
This is a REPOST. Previous applicants Must Reapply to be considered.
 
 
Are you a forward‑thinking Voice Contact Center Senior Engineer who enjoys solving complex challenges and envisioning the future of communication technologies? Join us in transforming how North Carolina&rsquo;s state agencies connect, collaborate, and serve millions. In this role, you&rsquo;ll help design and deliver cutting‑edge, cloud‑hosted contact center solutions that modernize operations, improve citizen experiences, and support statewide innovation. If you're ready to pair strategic thinking with hands‑on engineering to make real impact, we&rsquo;d love to meet you.
 
 
What you&rsquo;ll do:
 
<ul><li>Partner with customer-facing contact center teams to develop and implement technical solutions
</li><li>Develop and deploy technical standards across agency call center locations
</li><li>Identify and advocate for new technologies that solve agency business challenges
</li><li>Identify opportunities to use existing technologies to improve customer and agent experiences
</li><li>Design and document technical solutions, including architecture, engineering, and operational plans
</li><li>Ensure adequate system capacity for projected business growth
</li><li>Develop standard operating procedures for technical support
</li><li>Serve as a subject matter expert on complex, multi‑phase platform migrations
</li></ul> 
About the Division:
 
The Network and Telephony Engineering group is responsible for the design and engineering of enterprise-wide and agency‑specific Voice and Contact Center technologies. To ensure effective and reliable solutions, the team provides customer consultation, gathers service requirements, supports business planning with agencies, and leads both business and technical planning for service migrations and upgrades. The group also oversees project management for new service deployments and provides technical management for ongoing deployments, including improvement and capacity planning.
 
 
Team members support the Service Director and Service Owner in managing vendor contracts and serve as Tier 3 technical support for resolving complex issues related to Voice and Contact Center technologies. This team operates within the Enterprise Operations Division of DIT.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Knowledge of the NICE CXOne Product Suite and other API/event‑driven contact center platforms
</li><li>Strong understanding of complex enterprise VoIP environments, including SBCs, SIP trunking, dial plan session management, and routing
</li><li>Experience designing solutions that align customer needs with IT&rsquo;s technology roadmap
</li></ul>This position will have access to data within the Division of Criminal Information Network (DCIN); and as such, NC Administrative Code 14B NCAC 18A.0401 mandates that prior to receiving and/or maintaining certification as a DCIN user, applicants:
1) Shall be a citizen of the United States,
2) Shall be at least 18 years of age,
3) Shall agree to a fingerprint-based background search.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in Computer Science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in network engineering;
OR
Associate degree in Computer Science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in network engineering;
OR
High School or General Educational Development (GED) diploma and seven years of experience in networking or related area; or an equivalent combination of education and experience.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tajia Monae Shatia Brown
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Voice and Contact Center Senior Engineer - EHRA

<div>Agency
Department of Information Technology
Division
DIT Secretary , CIO
Job Classification Title
IT Security &amp; Compliance Specialist II (NS)
Position Number
65038282
Grade
DT10
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $87,617 - $131,426
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
 
 
Are you ready to take the next step in your career?
 
 
We currently have an opening for a Privacy Analyst II!
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work.
 
 
The Privacy Analyst is responsible for conducting privacy and AI risk assessments; monitoring compliance with privacy standards; and supporting the development of processes and controls to safeguard personally identifiable information (PII) and other sensitive data entrusted to the State. This includes reviewing risk and compliance documentation and providing operational guidance on the protection and handling of PII in accordance with applicable state and federal laws, regulations, and frameworks (e.g., NIST privacy, cybersecurity, risk management, data, and AI frameworks).
 
 
What you&rsquo;ll do:
 
<ul><li>Conduct Privacy Threshold Analyses (PTAs) and Privacy Impact Assessments (PIAs) for new projects, systems, and third‑party services to identify privacy risks and recommend mitigation strategies.
</li><li>Develop and implement policies, procedures, and guidelines related to data protection regulations, and provide privacy guidance on the use of AI, cybersecurity issues, and ethical data practices.
</li><li>Collaborate with project teams to ensure privacy by design (PbD) is integrated into enterprise IT systems and processes.
</li><li>Evaluate third‑party vendors and contractors for privacy, data protection, and AI‑related ethical and risk compliance within NCDIT&rsquo;s procurement and contracting processes.
</li><li>Identify potential privacy, data protection, and AI risks across state agencies&rsquo; projects, programs, and services; provide written recommendations with mitigation strategies; and document and report relevant privacy metrics.
</li><li>Partner with enterprise security and IT security teams to ensure systems are designed and maintained with appropriate privacy and data protection controls.
</li><li>Conduct regular audits and assessments to ensure compliance with privacy processes, documentation requirements, policies, and applicable regulations.
</li><li>Collaborate with the cybersecurity team to investigate, document, and respond to potential data breaches involving PII or other privacy incidents.
</li><li>Experience with data classification efforts is required.
</li></ul> 
About the Division:
 
The Office of Privacy and Data Protection (OPDP) provide privacy and data protection guidance, establishes policy and processes, and provides training to agencies, local government, and citizens across the state. OPDP is led by the Chief Privacy Officer and works directly with the Secretary, DIT executive leadership, Enterprise Security and Risk Management Office, data officers, and agency privacy officers/privacy points of contact to ensure data privacy and protection while leveraging data assets to improve North Carolina.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Experience with DataBricks, Varonis or data loss prevention tools.
</li></ul>This position will have access to data within the Division of Criminal Information Network (DCIN); and as such, NC Administrative Code 14B NCAC 18A.0401 mandates that prior to receiving and/or maintaining certification as a DCIN user, applicants:
1) Shall be a citizen of the United States,
2) Shall be at least 18 years of age,
3) Shall agree to a fingerprint-based background search.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in computer science or a related IT field or closely related field from an appropriately accredited institution and two years of progressive experience in IT Security or closely related area;
OR
Associate degree in computer science or a related IT field or closely related field from an appropriately accredited institution and three years of progressive experience in IT security or closely related area; or an equivalent combination of education and experience.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tajia Monae Shatia Brown
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Privacy Analyst II - EHRA

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
Applications Systems Analyst II (NS)
Position Number
60087649
Grade
DT09
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $81,504-$122,256
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.
 
 
Are you ready to take the next step in your career?
 
 
We are seeking a Microsoft 365 Administrator to join our team!
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work.
 
 
The primary focus of this position is to serve as an Enterprise Collaboration Services (ECS) administrator for the state&rsquo;s enterprise Microsoft 365 cloud environment and its associated services, including eSignature, Mailman list services, and AvePoint management tools. The individual in this role will develop Subject Matter Expertise in Microsoft 365 services over time while providing Tier 2 operational support. This includes collaborating within a team environment to manage daily service operations, resolve Incidents and Service Requests, and apply ITIL‑based processes. The position may also support complex initiatives or projects and serve as an escalation point for Tier 1 analysts, particularly in designated SME areas. This role additionally serves as the SME for employee onboarding. The position is highly technical and may require occasional off‑shift, on‑call, or weekend work.
 
 
What you&rsquo;ll do:
 
<ul><li>Provide Tier 2 operational support for Microsoft 365 and related ECS cloud services, including incident resolution and service request fulfillment.
</li><li>Troubleshoot and resolve complex technical issues, ensuring timely delivery that meets Service and Operating Level Agreements.
</li><li>Collaborate with the Service Desk to improve First Call Resolution and support knowledge transfer to Tier 1 analysts.
</li><li>Execute approved changes following established Change Management processes, and stay current on Microsoft 365 roadmap updates.
</li><li>Support cloud security services using Microsoft Defender tools and other approved security technologies.
</li><li>Maintain accurate documentation and reporting within the ITSM tool while following all NCDIT policies and procedures.
</li><li>Participate in the on-call rotation and provide escalation support as needed.
</li></ul> 
About the Division:
 
The NC Department of Information Technology (DIT) is the primary IT solutions partner for the State of North Carolina supporting its state agencies, local governments, and educational institutions.
 
 
The Department is dedicated to transforming the state&rsquo;s shared IT services by adopting modern technology solutions and improving communications and collaboration platforms to meet the customers&rsquo; needs, while effectively managing risks and security.
 
 
The DIT Enterprise Collaboration Services (ECS) team&rsquo;s mission is to provide enterprise-level communication and collaboration services that improve the productivity and efficiency for the workforce in state government and other authorized government and public-sector entities with our core clientele being state Executive Branch agencies. More than 65,000 public servants rely on our enterprise-level communication and collaboration capabilities through our Microsoft 365 core cloud services including Exchange Online Email, SharePoint, OneDrive, Teams, and Power Platform. Customers also rely on our ability to manage their data Security and Compliance through Defender, Purview, and eDiscovery services. DIT ECS makes ongoing improvements through modernization and lifecycle management to keep up with technological changes and our customers&rsquo; business and operational needs, enabling them to serve their constituents more effectively and efficiently.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Direct experience in Microsoft 365 cloud infrastructure service administration and support.
</li><li>Experience with cloud-based application suites such as Microsoft Office 365 in a Windows environment.
</li><li>Experience working with various Email solutions and software clients such as Exchange Online and Outlook.
</li></ul>This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development;
or
Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development;
or
High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experience.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tajia Monae Shatia Brown
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Microsoft 365 Administrator- EHRA

<div>Agency
Department of Information Technology
Division
Chief Deputy SCIO
Job Classification Title
Operating Systems Software Progrmer II (NS)
Position Number
60087474
Grade
DT10
About Us
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT&rsquo;s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
Description of Work
Salary Range: $87,617 - $131,426
 
 
The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act
 
 
Are you ready to take the next step in your career?
 
 
We currently have an opening for an Operating Systems Software Programmer II
 
 
This position may be eligible for hybrid remote work in accordance with state policy and the agency&rsquo;s remote work program but does require weekly onsite work
 
 
Key Responsibilities:
 
 
<ul><li>Installing Software using standard State naming conventions and standards. Each vendor product is unique to install, customize, maintain and support. Transfer software from vendor supplied media to DIT systems and verify installation according to vendor guidelines and recommendations
</li></ul> 
<ul><li>Coordinating with multiple vendors and DIT/Customer systems programming and application staff concerning required patches, fix packs and maintenance upgrades as needed to reduce and mitigate possible software outages
</li></ul> 
<ul><li>Working closely with other DIT teams to set security rules using z/OS Resource Access Control Facility (RACF) and product specific security features. Also coordinate the implementation of other systems interfaces for access to Transaction Services. Schedule and test, during off peak times, software upgrades and patches to reduce the impact on production work
</li></ul> 
<ul><li>Coordinating testing with DIT clients and other DIT staff to reduce impact to other system software and operating system changes. Document new systems in User's Guide and make copies available to DIT Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make
</li></ul> 
<ul><li>Using specialized software to monitor systems performance. Make the necessary adjustments as needed to provide maximum performance of system software. Make recommendations to clients on application changes as needed to provide better code reuse, performance gains and data throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Shared Services personnel
</li></ul> 
<ul><li>Analyzing problems reported by clients and internal staff; work with vendor to determine solutions and establish corrective action plan; assist clients and internal staff with related questions 
</li></ul> 
 
About the Division:
 
 
The Operations and Systems Software Programmer reports to a Manager within Mainframe Hosting of the Service Delivery Division of DIT. The Service Delivery Division provides the delivery and management of IT solutions based on customer requirements within a 24x7x365 operational environment. The solutions provided by Mainframe Hosting include: Distributed and Mainframe Systems, Middleware, Network Security, Storage and Data Protection as well as Data Center Operations.
Knowledge Skills and Abilities/Management Preferences
The following Management Preferences are not required, but applicants that possess these skills are preferred:
<ul><li>Experience in IBM z/OS and related subsystems such as CICS, IMS, HOD, MQ Series, and RACF, along with familiarity in Unix System Services, third‑party program products, and storage management
</li></ul><ul><li>Experience ensuring proper protection of an installation&rsquo;s data and resources, including identifying and securing mainframe resources, defining and managing user access, and implementing and maintaining security policies and procedures
</li></ul><ul><li>Strong background in RACF administration, mainframe TCP/IP networking, z/OS performance tuning, and overall system configuration, with additional skills in IZPCA, Cognos, or SAS considered a plus
</li></ul>This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.
Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT
Minimum Education and Experience
Some state job postings say you can qualify by an &ldquo;equivalent combination of education and experience.&rdquo; If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor&rsquo;s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming; or an equivalent combination of education and experience
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Samika Renee Lewis
Recruiter Email:
dit_hr_recruitment@nc.gov</div>

Operating Systems Software Programmer II

Join State of North Carolina Department of Information Technology and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

State of North Carolina Department of Information Technology

About Company

Voice and Contact Center Senior Engineer - EHRA

Privacy Analyst II - EHRA

Microsoft 365 Administrator- EHRA

Operating Systems Software Programmer II