Verisure

Arlo Europe, part of Verisure, is seeking a talented, innovative, passionate Web UX/UI Design Lead (1 Year Fixed Term – Maternity Cover). The role will report directly into the Head of Web & Digital Strategy, Arlo Europe and will work closely with the marketing and sales teams. The role will be part of a growing and talented Digital Team while collaborating strongly with our other teams in Europe.

The Web UX/UI Design Lead will play a critical role that will contribute on shaping the User Experience on Arlo.com. The role will be expected to impact quickly and develop as the business grows.

The company’s success depends on its people and it invests in them every day. Working with Arlo-Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Strategic context and Value proposition

Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail. Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.

Today, Verisure does not focus on e-commerce and retail channels. Instead, we drive our core go to market channels: direct field sales, alliances and telesales. The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.

Arlo Europe is a division that is the leader on the Smart Home Market in Europe. We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it’s keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what’s going on when they are away.

Arlo Europe is present in 49+ Countries and its expansion is continuing rapidly.

Responsibilities

• Lead end-to-end customer journey design to drive engagement and sales for our ecommerce website Arlo.com, working collaboratively with Marketing
• Lead website customer journey design alongside publishing new design content directly to site
• Collaborate with the Development Team on Digital projects, propose customer journeys that deliver these projects and help transition your designs into development requests
• Support the Ecommerce Product Owner on UAT for development releases, checking all change requests and new UX projects are inline with the proposed designs
• Creation of digital assets for use across Arlo.com, CRM campaigns and partnership platforms
• Monitor and uphold the premium brand user experience on Arlo.com
• Drive market research on UX/UI best practices

Location

12-month maternity leave cover will be based in London Victoria, United Kingdom, OR Paris, France OR Madrid, Spain (location based on candidate). The role can be hybrid or fully remote.

Reports and organization structure

Direct reporting line into the Head of Web & Digital Strategy, Arlo Europe (based in Victoria, London UK)

Candidate profile

Experience and Qualifications

• 5+ years working in UX Design – within ecommerce industry
• Previous experience working with design platform Figma
• Previous experience in design implementation on websites such as Adobe Experience Manager
• Clear understanding of and interest in brand storytelling, with the ability to create compelling user journeys that communicate these stories
• Previous experience on UX tracking platforms such as Hotjar
• Portfolio of work showing where you have taken a brief through design and implementation, showing how these designs drove success for the business
• 5+ years working with asset creation in platforms such as adobe photoshop, illustrator & Aftereffects

Competencies

• Excellent understanding of ecommerce UX best practices
• Ability to pull meaningful data from UX tracking platforms such as Hotjar and transfer this into proposals for UX changes
• Comfortable presenting work to senior management
• Adaptable and able to work effectively to deadlines
• Passionate about customer experience
• Ability to work independently but enjoy collaborating as a team to deliver the end result

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.

• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 5 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 26,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

35 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.