Managed Services AI Technician
- New Hope, United States
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OAC Technology is an IT Managed Services Provider for small and medium businesses in the Twin Cities area. Our philosophy is simple – We make IT work. (pun intended)
We have worked hard to build our reputation as a leading IT consulting firm in Minneapolis. As a company, we are dedicated to bringing in fun, hardworking, career oriented individuals who are passionate about their work and are serious about continued growth.
We are looking for skilled Managed Services AI Technicians to join our team! If you love to solve problems and work with new and exciting technologies, all while working directly with clients, OAC Technology may be the company for you!
Details:
Our Managed Services AI Technician role is responsible for troubleshooting and assisting clients with complex technical issues that arise, as well leverage AI to resolve problems and improve processes.
This person will be responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software.
Must be comfortable and confident troubleshooting basic problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking and Firewalls.
Responsibilities Include:
- Provide technical support to clients through phone, email, as well as occasional onsite visits
- Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
- Support of Microsoft Windows Desktop (45%), Windows Server (40%), & Other Misc. Operating Systems (5%)
- Setup, configure and install server and workstations at client locations.
- Use AI tools such as Claude to automate, or code solutions for in house or client needs.
- Recommend system improvements to ensure client networks meet industry best practices
- Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Qualifications:
- Strong attention to detail & follow through
- Hard working, ability to multitask and prioritize
- Honest & dependable
- Ability to work independently or in a team, with excellent problem solving skills
- College level or higher grasp of the English language
- Above average customer service skills
- Ability to communicate and connect with people
- Occasional evening and weekend availability for on-call work
Education/Experience:
- Experience with Claude Co-work and Claude Code
- AA degree in Networking or similar/and or Technical Certifications
- 2+ years at an IT Managed Services Provider
- 3+ years in Information Technology, Managed Services or IT Consulting experience
Perks
- Great Company & Team!
- Parking on site. Easy commute (just outside the city of Minneapolis, in New Hope)
- Ongoing Training Materials, Reimbursement for Certifications
- Health Insurance + HSA
- Retirement Account + Employer Contribution
- PTO
- Dental
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Application Question(s):
- Are you comfortable using Claude Co-Work and Claude Code in solving problems, creating automations, and building solutions?
Experience:
- Managed Services: 2 years (Preferred)
Work Location: In person