5701 وظيفة Senior Guest Experience Manager قريبًا مني

We are Botanica, a high end cocktail bar & nightlife lounge in Adliya.

We are on the look out for a nightlife receptionist to join our team and learn hospitality our way. This is a demanding role, so experience working in reception in a nightlife capacity is a requirement, however significant job training will be provided.

Please start off by providing a complete job application with all questions answered thoughtfully, without using AI.

The key attributes we are seeking for this role are:

• Excellent, professional spoken and written english
• Experience working in a high end party atmosphere
• Comfortable with nightlife, working around alcohol and late working hours, including 3am finishes
• Great attitude and willingness to learn
• Enthusiasm for interacting with people, digitally & in person

Opportunity:

• The salary is BD500 monthly
• 45 hours/week with 2 days off
• We provide a work visa, 30 days leave, and a 2 year air ticket.
• Significant amounts of structured training to develop your hospitality and service skills.
• We strive for a positive, friendly work environment

How to apply:

• You need to be available in Bahrain with valid visa
• The first step is applying through the indeed portal - answer all the questions thoughtfully to demonstrate your written english skills. (Avoid using Chat GPT or similar to generate your answers)
• Help us get to know you, this is your chance to stand out from other candidates. If you want to add any information to your application, you can send it as a follow up message.
• Be sure to share your a WhatsApp number for follow up contact & CPR number for us to verify your visa status
• If successful, you will potentially be contacted and asked for an audio recording
• The final step is an interview at Botanica.

Things to note:

• We receive a lot of demand for our vacancies, so if interested please apply promptly and with a full application
• This is nightlife; it's busy, it's loud, it's hectic - you need to enjoy the idea of working in a party environment - however busy you think it will be, double it.
• Reception above all else is about the first impression; both in terms of communication and appearance, both in writing, verbally and in person - please bear this in mind throughout the application process.
• This is a training role; to succeed you will need to demonstrate an active interest in growth and learning - there will be extra training and frequent testing, especially in your 3 & 6 month periods.

About Botanica:

• Open air lounge club & cocktail bar in Adliya.
• Friendly & hard working professional environment
• Diverse, international team - 20+ nationalities in a team of 45
• We believe strongly in training and offering growth to our team, this is part of our culture.
• Most of our team came through our trainee schemes, starting from scratch
• See instagram botanicabahrain to research about us, make sure you look at the linktree for the menu.

Looking for candidates who show:

• Most of all - a great attitude & excellent communication skills.
• Positivity and desire to grow, these are essential
• Needs strong interest in constant learning
• Willingness to commit to private study & passing tests.
• Proven experience of work ethic - this is not an office job, requires stamina
• Understanding of the nature and hours of nightlife.
• Smart, well spoken candidates - our team represents our brand
• Charismatic personalities that naturally get on with people

Receptionist Job Description:

The Reception function takes charge of the brand’s relationship with the guest right up until they are seated; and it resumes as soon as they have paid their bill, right up until they have been seated again on a different occasion. A receptionist at Botanica is a senior position that is expected to use their expertise to drive and develop the overall output of reception. A receptionist is expected to strive to be an expert on all aspects of the reception function, and aspire to progress to reception supervisor level.

This JD will explain the different areas of responsibility within the job role.

Reports to Reception Manager.

External client communication

• Reservations management. Maintain the reservations book with high standards of organisation and planning.
• Remote communication. Control the positivity of every single interaction & drive the first impression of Botanica through speed of response, tone, language and content.
• Enquiries as opportunities. Make the most of every opportunity to secure future reservations.
• Digital relationships. Use outreach opportunities to develop and sustain ongoing relationships with clients.

Client arrivals

• Door control. Alongside security, act as the gatekeepers for the venue; effectively collaborate & maintain the quality of clientele entering
• Follow and shape access policies. Be the expert regarding access policies; align with the best interest of the venue & propose when to enforce and when to relax.
• Client behaviour. Ensure that any relevant client behaviour is always recorded in their SevenRooms profile, and always refer to their profile when making access decisions.
• Seating. Collaborate with floor management to ensure a smooth seating for guests

Internal client handling

• First & last impression. Never to be understated - the warmth of the welcome sets the tone for the guest’s experience; a goodbye is the last thing the guest remembers.
• Appropriate guest interaction. Emphasise eye contact, body language, standing to receive guests, engaging in conversation, walking guests into the venue and similar.
• Personal visibility. Remain aware of your high visibility to customers, represent the brand, ensure that your appearance and behaviour is appropriate at all times.
• Complaint handling & prevention. Act as custodian of the guest experience; gain feedback from clients whenever possible and share appropriately.

Internal communication

• Proactive briefing. The reception team manages important info that needs to be actively shared, regularly with other parts of the operation.
• Support the team hierarchy. Follow policy and lines of communication, work closely with the wider team. Think independently & creatively, and feedback always
• Communication & awareness. Contribute to 1:1s and meetings, read and feedback on briefings, and maintain digital communications at all times.

Marketing & Events

• Marketing liaison. Reception needs to stay in constant contact and proactively communicate with marketing.
• Brand language. Ensure that the tone and language used is consistent with the brand identity of the business.
• Content creation. Work with the marketing manager to take short form photos and videos within the venue.
• Event coordination. Assist in event specific organisation and execution.
• Promotional feedback. Gain useful marketing feedback to assist and guide the effectiveness of marketing campaigns.
• Whatsapp broadcasts & outreach . Execute whatsapp broadcasts and outreach in line with reception manager’s direction.

Administration & client record management

• CRM & client data. Reception drives the brand’s data strategy; constantly striving for better and more detailed data collection is a core part of the role.
• Client analysis. Use your understanding of our objectives and your specific client knowledge to improve the quality of our client data.
• Record keeping. Make sure that the essential statistics of the night are both consistently and accurately recorded inclusive of client spending and head count.
• Data protection. Ensure that Botanica’s data remains privileged and is not discussed or shared with outside sources.

Behavioural standards

• Multitasking. Manage your time efficiently and always prioritise appropriately. Always consider how to make your approach more proactive.
• Standards. Strive to achieve the standards expected of the Botanica Team.
• Teamwork. Continuously develop more positive relationships; help those others generously, and show adaptability to scheduling requirements
• Professionalism. Ensure that social conduct is carefully moderated and never allowed to impact image of professionalism
• Growth. Maintain a focus on progressing toward professional growth objectives and seek out opportunities for increased responsibility.
• Set example. Be a consistent, reliable and positive role model. Provide a supervisory role to those junior to you, support and learn from those senior to you.
• Training & development Take a proactive approach to both training and supporting members of the team and developing the overall standard of reception output.

Job Types: Full-time, Permanent

Pay: BD500.000 per month

Application Question(s):

• Please tell us about your current employment situation & address anything that is not clearly apparent from your CV.
• Please share your CPR number to confirm current visa validity. Please note this opportunity is only open to those in Bahrain.
• Please share a whatsapp number to enable us to contact you.
• Botanica is an exceptionally busy, late night party environment that sells alcohol; please explain why this appeals to you.
• The role entails lots of late nights, pressure to grow, extra studying; there are many easier jobs. What is in the job advert that is appealing to you?
• Excellent english is essential for this role - please describe your comfort level with written and spoken communication.
• This is an experience only role - what work experience do you have that qualifies you for this position?