Qureos Mentor

A&A Associate

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 Job Summary
 
 
 
 
 
 
 The Renewals Operations Executive is responsible for managing the end-to-end renewal process for client trade licenses, establishment cards, visas, immigration cards, and other government-related services. The role requires close coordination with clients, internal departments, and UAE government authorities to ensure all renewals are completed accurately and on time while maintaining a high level of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Manage the complete renewal lifecycle for trade licenses, visas, establishment cards, immigration files, and related government documents.
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 Monitor renewal due dates and proactively contact clients well before expiry.
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 Coordinate with Sales, Relationship Managers, Finance, and Government Relations (PRO) teams to ensure timely processing.
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 Verify client documentation and ensure compliance with UAE regulations.
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 Prepare and submit renewal applications through relevant government portals and free zone authorities.
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 Track application progress and provide regular updates to clients.
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 Follow up on pending documents, approvals, and payments.
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 Maintain accurate records in the CRM and internal systems.
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 Resolve renewal-related issues by coordinating with internal and external stakeholders.
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 Ensure all renewal activities comply with company policies and UAE government regulations.
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 Support process improvement initiatives to enhance operational efficiency and customer experience.
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 Prepare periodic reports on renewal status, pending cases, and completion rates.
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 Required Qualifications
 
 
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 Bachelor's degree in Business Administration or a related field.
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 1&ndash;3 years of experience in the UAE business setup, corporate services, or company formation industry.
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 Strong understanding of UAE mainland, free zone, and immigration renewal procedures.
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 Experience handling government portals and renewal documentation.
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 Excellent organizational and time management skills.
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 Strong communication and client relationship management abilities.
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 Proficiency in Microsoft Office and CRM systems.
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 Ability to manage multiple renewals simultaneously while meeting deadlines.
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Renewals Operations Executive

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A&A Associate

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Renewals Operations Executive