Mark Lee

A-Better Heat & Air Conditioning

Front Desk Specialist Job Overview A-Better Heat &amp; Air Conditioning, a leading Oklahoma-based HVAC contractor with over 40 years of industry experience, is seeking a dedicated and professional Front Desk Specialist to join our team. This is a full-time position based in our Oklahoma City, Oklahoma office. As the first point of contact for our valued clients, you will play a crucial role in representing our company's commitment to excellence and ensuring the smooth and efficient operation of our front office. We are known for our expertise in handling everything from central air conditioning units to ductless mini-splits, and we are looking for an individual who can provide outstanding administrative support to our team of certified technicians. This role offers a competitive hourly wage of USD $29.00 - $45.00. Responsibilities - Serve as the first point of contact for the company, greeting clients and visitors in a professional and welcoming manner. - Manage a multi-line telephone system, answering, screening, and forwarding incoming calls efficiently. - Schedule and coordinate service appointments and installations for our team of technicians. - Respond to customer enquiries via phone and email, providing accurate information about our services. - Perform general administrative duties, including data entry, filing, and managing correspondence. - Maintain a tidy and presentable reception area and office environment. - Assist with the coordination of mail, deliveries, and courier services. - Provide administrative support to other departments as required to ensure operational efficiency. Qualifications - Proven experience in a front desk, reception, or administrative assistant role. - Exceptional verbal and written communication skills with a professional telephone manner. - Strong organisational skills with the ability to multitask and prioritise effectively in a busy environment. - Proficiency in the use of Microsoft Office Suite (Word, Excel, Outlook). - A positive, customer-focused attitude and a high degree of professionalism. - Excellent attention to detail and problem-solving abilities. - Familiarity with the HVAC or a related trade industry is advantageous but not essential.

Front Desk Specialist

Job Overview A-Better Heat &amp; Air Conditioning is a trusted provider of heating, ventilation, and air conditioning services, committed to delivering outstanding customer care. We are seeking a dedicated and articulate Live Chat Agent to join our dynamic team. The ideal candidate will be the first point of contact for our online customers, providing timely and professional support to resolve inquiries and enhance customer satisfaction. This is a Full-Time position based in Oklahoma City, Oklahoma, United States, offering a competitive wage and the opportunity to be a key part of our customer service function. Key Details: • Job Title: Live Chat Agent • Employment Type: Full-Time • Location: Oklahoma City, Oklahoma, United States • Salary: $29 - $42 USD per hour Responsibilities • Engage with customers via live chat to answer questions, provide information, and resolve issues in a professional and efficient manner. • Provide accurate information about our heating, ventilation, and air conditioning services, including maintenance plans, repairs, and installations. • Assist customers with scheduling service appointments and consultations with our technical team. • Identify customer needs to recommend appropriate services and generate potential sales leads. • Troubleshoot basic customer problems and guide them through initial diagnostic steps. • Maintain detailed and accurate records of all customer interactions within our CRM system. • Escalate complex inquiries or complaints to the relevant department or senior team members for resolution. • Work collaboratively with the wider team to ensure a seamless and positive customer experience. • Meet and exceed performance targets related to response times, customer satisfaction, and lead generation. Qualifications • Proven experience in a customer-facing role, such as live chat support, customer service, or a contact centre environment. • Exceptional written communication skills, with a strong command of UK-English grammar, spelling, and punctuation. • Excellent typing speed and a high degree of accuracy. • The ability to multi-task effectively, managing several chat conversations simultaneously without compromising on quality. • Strong problem-solving skills and a customer-centric mindset. • Proficiency in using computers and familiarity with CRM software and digital communication platforms. • A proactive and self-motivated attitude, with the ability to work both independently and as part of a team. • Experience in the HVAC or a related trade industry is desirable but not essential. Benefits • A competitive hourly wage. • Opportunities for ongoing training and professional development. • A positive and supportive team environment where your contributions are valued.

Live Chat Agent

Join A-Better Heat & Air Conditioning and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

A-Better Heat & Air Conditioning

About Company

Front Desk Specialist

Live Chat Agent