Mark Lee

A-Better Heat & Air Conditioning

Job Overview A-Better Heat &amp; Air Conditioning, a leading Oklahoma-based HVAC contractor with over 40 years of industry experience, is seeking a professional and welcoming Receptionist to join our team. This is a full-time position based in Oklahoma City, Oklahoma. As the first point of contact for our valued clients, you will play a crucial role in representing our company's commitment to exceptional service. The successful candidate will be responsible for managing our front desk and providing key administrative support to ensure our operations run smoothly. Salary: $28.00 - $45.00 per hour Responsibilities * Serve as the first point of contact for the company, greeting clients and visitors in a warm and professional manner. * Manage a multi-line telephone system, answering, screening, and forwarding incoming calls. * Schedule service appointments and dispatch technicians efficiently. * Respond to customer enquiries, providing accurate information about our heating, ventilation, and air conditioning services. * Perform general administrative duties, including data entry, filing, photocopying, and managing correspondence. * Maintain a clean, organised, and presentable reception area. * Receive, sort, and distribute daily mail and deliveries. * Provide administrative support to other team members as required to contribute to the team's success. Qualifications * Proven work experience as a Receptionist, Front Desk Agent, or in a similar customer-facing administrative role. * Exceptional interpersonal and communication skills, both written and verbal. * Strong organisational skills with the ability to multi-task, prioritise, and work under pressure. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * A professional appearance and a positive, welcoming attitude. * Excellent time-management abilities and attention to detail. * A high school diploma or equivalent is required. * Previous experience in the HVAC or a related trade industry is desirable but not essential.

Receptionist

Job Title: Bookkeeper Company: A-Better Heat &amp; Air Conditioning Location: Penny Hill, North Carolina Employment Type: Full-Time Job Overview A-Better Heat &amp; Air Conditioning, an established and respected HVAC contractor with over 40 years of industry experience, is seeking a meticulous and dedicated Bookkeeper to join our team. Based in our **Penny Hill, North Carolina** office, this **Full-Time** role is essential to maintaining the financial integrity and operational efficiency of our company. The ideal candidate will be responsible for managing our day-to-day accounting and finance requirements, ensuring our records are accurate and our financial processes run smoothly. You will be a crucial part of a team known for providing exceptional heating, ventilation, and air conditioning solutions. Responsibilities  <ul><li>Manage all aspects of accounts payable and receivable, including processing invoices, payments, and collections.</li><li>Conduct regular bank and credit card reconciliations to ensure the accuracy of financial data.</li><li>Maintain the general ledger and ensure all financial transactions are recorded accurately and in a timely manner.</li><li>Prepare and present key financial reports, including profit and loss statements, balance sheets, and cash flow statements.</li><li>Process payroll and manage associated statutory reporting requirements.</li><li>Assist with budget preparation and financial forecasting.</li><li>Ensure compliance with all relevant financial regulations and standards.</li><li>Maintain an organised and efficient system of financial records and documentation.</li></ul>Qualifications  <ul><li>Proven experience working as a Bookkeeper or in a similar accounting role.</li><li>Strong proficiency in accounting software, such as QuickBooks or similar platforms.</li><li>Excellent understanding of bookkeeping principles and best practices.</li><li>Exceptional numerical skills and a high level of attention to detail.</li><li>Proficient in Microsoft Office, with advanced skills in Excel.</li><li>Strong organisational and time-management abilities, with a proven capacity to meet deadlines.</li><li>Ability to handle confidential information with discretion and professionalism.</li><li>Excellent written and verbal communication skills.</li><li>A relevant qualification in accounting or bookkeeping is highly desirable.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $29 - $42 per hour, commensurate with experience.</li><li>The opportunity to join a stable and successful company with a 40-year legacy of excellence.</li><li>A supportive and professional work environment where your contributions are valued.</li><li>A vital role within a dedicated team, contributing directly to the company's continued success.</li></ul>

Bookkeeper

<h3>Operations Manager</h3>Company: A-Better Heat &amp; Air Conditioning Location: Califon, New Jersey, United States Employment Type: Full-Time  <h4>Job Overview</h4> A-Better Heat &amp; Air Conditioning, a trusted contractor with over 40 years of industry experience, is seeking a highly organised and dynamic Operations Manager to join our team in Califon, New Jersey. We are renowned for providing expert heating, ventilation, and air conditioning solutions, from central air conditioning units to ductless mini-splits and indoor air quality systems. The successful candidate will be responsible for overseeing and improving all operational processes, managing our team of skilled technicians, and ensuring the exceptional service delivery our clients have come to expect. This is a crucial role for driving efficiency, profitability, and customer satisfaction.  <h4>Responsibilities</h4>  <ul><li>Plan, direct, and coordinate all day-to-day operational activities of the business.</li><li>Manage the scheduling and dispatch of our certified technicians to ensure timely and efficient service delivery.</li><li>Oversee inventory management, including the procurement of parts, equipment, and supplies.</li><li>Develop, implement, and maintain operational policies and procedures to enhance productivity and quality.</li><li>Ensure strict compliance with all health and safety regulations within the workplace and on-site.</li><li>Supervise, train, and mentor the operational team, fostering a culture of continuous improvement and professional growth.</li><li>Manage operational budgets, monitor expenditure, and identify opportunities for cost reduction.</li><li>Analyse operational performance data to generate reports and implement strategies for improvement.</li><li>Handle complex customer enquiries and resolve any escalated issues to maintain high levels of customer satisfaction.</li><li>Liaise with suppliers and contractors to maintain strong professional relationships.</li></ul>  <h4>Qualifications</h4>  <ul><li>Proven experience in an operations management role, preferably within the HVAC or a related trade industry.</li><li>Strong leadership skills with the ability to manage and motivate a diverse team of technical staff.</li><li>In-depth knowledge of industry best practices and health and safety standards.</li><li>Excellent organisational, problem-solving, and decision-making abilities.</li><li>Strong financial acumen with experience in budgeting and financial analysis.</li><li>Exceptional interpersonal and communication skills, both written and verbal.</li><li>Proficient in the use of MS Office and familiar with operational management software.</li><li>A degree in Business Administration, Management, or a related field is desirable but not essential.</li></ul>  <h4>Benefits</h4>  <ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package, including health and dental insurance.</li><li>Generous paid time off and public holidays.</li><li>Opportunities for ongoing professional development and training.</li><li>A supportive and collaborative team environment within a well-established company.</li></ul>

Operation Manager

Job Overview A-Better Heat &amp; Air Conditioning, an established and respected leader in the HVAC industry, is seeking a dedicated and organised **Project Manager** to join our team. With over 40 years of experience providing premier heating, ventilation, and air conditioning solutions, we are expanding our operations and looking for a professional to oversee projects in the **Ohio or Illinois, United States** region. This is a **Full-Time** position, ideal for an individual with a strong background in project management who is ready to ensure the successful delivery of our services, from central air conditioning installations to indoor air quality system upgrades. Responsibilities  <ul><li>Plan, organise, and direct the completion of specific HVAC projects, ensuring they are delivered on time, within budget, and to the highest quality standards.</li><li>Develop detailed project plans, including timelines, resource allocation, and budget management.</li><li>Serve as the main point of contact for clients, maintaining clear and consistent communication throughout the project lifecycle.</li><li>Coordinate and manage our teams of certified technicians, as well as any necessary subcontractors and suppliers.</li><li>Conduct regular site visits to monitor progress, ensure compliance with health and safety regulations, and perform quality control checks.</li><li>Prepare and present progress reports, risk assessments, and final project documentation.</li><li>Proactively identify and resolve any issues, delays, or challenges that may arise during a project.</li></ul>Qualifications  <ul><li>Proven experience as a Project Manager, preferably within the HVAC, construction, or a related trade industry.</li><li>A strong understanding of project management principles, methodologies, and software.</li><li>Exceptional leadership, negotiation, and interpersonal communication skills.</li><li>Excellent organisational skills with the ability to manage multiple projects concurrently.</li><li>A keen eye for detail and a commitment to delivering high-quality work.</li><li>Strong problem-solving and decision-making capabilities.</li><li>Knowledge of HVAC systems and industry regulations is highly desirable.</li><li>A relevant qualification in project management would be considered an advantage.</li></ul> What We Offer  <ul><li>A competitive hourly wage ranging from **$23.00 to $43.00 USD**, based on experience and qualifications.</li><li>An opportunity to play a key role in a reputable company with a 40-year legacy of excellence.</li><li>A supportive and collaborative team environment.</li><li>Opportunities for professional development and career progression.</li></ul>

Project Manager

**Job Overview** A-Better Heat &amp; Air Conditioning, a leading heating, ventilation, and air conditioning (HVAC) organisation, is seeking a dedicated and articulate Live Chat Operator to join our team. With a legacy spanning over 40 years, our certified technicians are renowned for delivering exceptional solutions across Oklahoma, handling everything from central air conditioning units to advanced indoor air quality systems. The successful candidate will be the first point of contact for our online customers, providing outstanding service, answering enquiries, and efficiently scheduling appointments. This is a fantastic opportunity to become a key part of a well-established and respected company. Job Title: Live Chat Operator Location: Oklahoma City, Oklahoma, United States Employment Type: Full-Time Salary: $24 - $42 USD per hour **Responsibilities** • Engage with customers via our online live chat platform in a professional, friendly, and timely manner. • Provide accurate information regarding our HVAC services, products, and pricing. • Assist customers with enquiries about heating, air conditioning, ductless mini-splits, and indoor air quality solutions. • Effectively troubleshoot basic customer issues and provide initial guidance. • Schedule service appointments and consultations for our team of certified technicians. • Meticulously record customer details and service requests within our company database. • Develop and maintain a comprehensive knowledge of our company's offerings. • Collaborate closely with the dispatch and service departments to ensure a seamless customer journey. • Manage multiple chat conversations simultaneously while maintaining a high standard of quality and customer satisfaction. **Qualifications** • Proven experience in a customer service role, preferably with live chat or digital communication experience. • Exceptional written communication skills, with a strong grasp of spelling, grammar, and punctuation. • Excellent typing speed and accuracy. • Strong problem-solving abilities and a talent for thinking logically under pressure. • A patient, empathetic, and customer-focused approach. • Proficiency in using computers and a willingness to learn new software; experience with CRM systems is an advantage. • The ability to work independently and as a collaborative member of a team. • An interest in the HVAC industry is beneficial but not required; full training will be provided.

Live Chat Operator

Job Title: Chat Support Specialist Company: A-Better Heat &amp; Air Conditioning Location: Remote (Candidates must be based in Ohio or Pennsylvania, United States) Employment Type: Full-Time Job Overview A-Better Heat &amp; Air Conditioning, an established and respected Oklahoma-based contractor, is seeking a dedicated and articulate Chat Support Specialist to join our team. With over 40 years of experience providing premier heating, ventilation, and air conditioning (HVAC) solutions, we pride ourselves on exceptional customer service. In this full-time, remote role, you will be the first point of contact for our customers online, providing timely and professional support via live chat. The ideal candidate is a skilled communicator with a passion for helping people and solving problems efficiently. Responsibilities As a Chat Support Specialist, you will be responsible for a range of duties focused on ensuring a positive customer experience. Your key responsibilities will include: * Engaging with customers through our online chat platform to answer questions, provide product information, and offer support. * Troubleshooting customer issues related to HVAC systems, including central air conditioning, ductless mini-splits, and indoor air quality products. * Accurately scheduling service appointments and consultations for our certified technicians. * Maintaining detailed and precise records of all customer interactions and transactions within our company systems. * Collaborating with technical staff and other departments to resolve complex customer enquiries. * Upholding the company's reputation by providing a friendly, professional, and knowledgeable service at all times. * Identifying opportunities to improve the customer experience and forwarding feedback to the relevant teams. Qualifications To be successful in this role, you should possess the following skills and experience: * Proven experience in a customer service or support role, with a strong preference for candidates with live chat experience. * Exceptional written communication skills, including a strong command of English grammar, spelling, and punctuation. * Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously. * Strong problem-solving skills and the ability to think critically under pressure. * A patient, empathetic, and customer-centric approach. * Proficiency in using computers and familiarity with CRM software is advantageous. * While not essential, a basic understanding of the HVAC industry would be a significant asset. * Must be legally authorised to work in the United States and be a resident of Ohio or Pennsylvania. What We Offer * A competitive hourly wage of $24 - $42 USD per hour, commensurate with your experience and skills. * A stable, full-time position within a reputable organisation with a 40-year history of success. * The flexibility and convenience of a fully remote working arrangement. * A supportive and collaborative team environment where your contributions are valued.

Chat Support Specialist

Job Title: Marketing Specialist Company: A-Better Heat &amp; Air Conditioning Location: Ohio or Pennsylvania, United States (Remote) Employment Type: Full-Time Salary: $29.00 - $47.00 per hour Job Overview A-Better Heat &amp; Air Conditioning is a well-established leader in the HVAC industry, with a proud history of over 40 years providing exceptional heating, ventilation, and air conditioning solutions. While our company is based in Oklahoma, we are excited to be expanding our team and are seeking a creative and driven Marketing Specialist to join us remotely from a base in either Ohio or Pennsylvania. The ideal candidate will be responsible for developing and implementing innovative marketing strategies to enhance our brand presence, engage with our community, and generate qualified leads for our wide range of services, from central air conditioning installations to indoor air quality systems. Responsibilities  <ul><li>Develop, implement, and manage comprehensive marketing campaigns across various digital and traditional channels.</li><li>Create engaging and informative content for our website, blog, social media platforms, and email newsletters.</li><li>Manage the company's social media presence, fostering community engagement and responding to customer enquiries.</li><li>Conduct search engine optimisation (SEO) and search engine marketing (SEM) activities to increase online visibility and traffic.</li><li>Analyse marketing campaign performance using key metrics and analytics tools, providing regular reports and actionable insights.</li><li>Collaborate with our technical and sales teams to ensure all marketing materials are accurate, compelling, and aligned with business objectives.</li><li>Conduct market research to identify industry trends, competitor activities, and new growth opportunities.</li><li>Maintain a consistent brand voice and identity across all marketing and public-facing communications.</li></ul>Qualifications  <ul><li>Proven professional experience in a marketing role, with a strong portfolio of successful campaigns.</li><li>Excellent understanding of digital marketing principles, including SEO, content marketing, social media, and email marketing.</li><li>Exceptional written and verbal communication skills with a keen eye for detail.</li><li>Proficient in using marketing analytics tools (e.g., Google Analytics) to measure and report on performance.</li><li>A self-starter with the ability to work independently, manage priorities, and meet deadlines in a remote environment.</li><li>A degree in Marketing, Communications, Business, or a related field is desirable.</li><li>Experience in the home services or HVAC industry would be a significant advantage.</li></ul> Benefits  <ul><li>A competitive hourly wage.</li><li>The flexibility of a full-time, remote working arrangement.</li><li>Opportunities for professional growth and continued development.</li><li>A supportive and collaborative team environment within a stable and respected company.</li></ul>

Marketing

Join A-Better Heat & Air Conditioning and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.