Qureos Mentor

AdaptHealth

<div>Description:

Position Summary:
The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:
Patient Care &amp; Service Delivery<ul><li>
Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients</li><li>
Set up and fit PAP patients with appropriate equipment and masks</li><li>
Conduct patient follow-up calls and visits to ensure optimal care outcomes</li><li>
Communicate instructions and processes to patients in a professional, informative, and appropriate manner</li><li>
Contact clinical support when urgent patient needs are identified during home visits</li></ul>
Equipment Management &amp; Maintenance<ul><li>
Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines</li><li>
Troubleshoot equipment failures with patience and professionalism</li><li>
Report equipment hazards and product incidents in accordance with company policies and procedures</li><li>
Maintain working knowledge of current Respiratory Programs and HME products and services</li></ul>
Documentation &amp; Compliance<ul><li>
Complete all required company, insurance, and government paperwork accurately and timely, including:</li><li>
Delivery tickets and safety checklist forms</li><li>
Patient booklet receipts, ABNs, and AMAs</li><li>
Equipment-specific instruction and cleaning forms</li><li>
Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes</li><li>
Maintain patient confidentiality and operate within HIPAA guidelines</li><li>
Complete assigned compliance training and educational programs</li><li>
Maintain compliance with AdaptHealth's Compliance Program</li></ul>
Safety &amp; Quality Assurance<ul><li>
Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling</li><li>
Assist with implementation of quality improvement programs to meet company standards</li><li>
Promote services and products to community referral sources as appropriate</li></ul>
Lead, Respiratory Support Technician - All Level 1 and 2 duties plus:<ul><li>
Serves as subject matter expert and primary resource for team</li><li>
Conducts new hire training and mentors team members</li><li>
Handles escalated calls and complex issues with appropriate follow-up</li><li>
Identifies root causes of service issues and collaborates on process improvements</li><li>
Prepares reports for leadership and other departments</li><li>
Supports departmental standards and Patient Experience initiatives</li><li>
Assists with task coordination and ensures adherence to workflows</li><li>
Collaborate with supervisor on performance metrics and service excellence</li></ul><ul><li>
Assist with implementation of quality improvement programs to meet company policies.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program.</li><li>
Perform other related duties as assigned.</li></ul>
Competency, Skills, and Abilities:<ul><li>
Equipment repair or maintenance skills</li><li>
Proficiency with computer systems and database applications</li><li>
Understanding of basic medical terminology</li><li>
Knowledge of insurance verification processes</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to work under time constraints and manage multiple priorities</li><li>
Written and verbal communication skills</li><li>
Professional demeanor in patient and staff interactions</li><li>
Commitment to confidentiality and data security protocols</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High school diploma or equivalent required</li><li>
Work-related construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.</li><li>
Knowledge of respiratory therapy or DME services preferred.</li><li>
Valid and unrestricted driver&rsquo;s license from state of residence</li><li>
Specialist Level: (Entry Level):</li></ul>
One (1) year of work-related experience<ul><li>
Senior Level:</li></ul>
One (1) year of work-related experience plus
Two (2) years exact job experience<ul><li>
Lead Level:</li></ul>
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:<ul><li>
Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.</li><li>
Work environment may be stressful at times, as overall office activities and work levels fluctuate.</li><li>
Subject to long periods of sitting and exposure to computer screen.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen</li><li>
May be exposed to angry or irate customers, patients, or referral sources.</li><li>
Ability to utilize a personal computer and other office equipment.</li><li>
Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.</li><li>
Must be able to lift 50 pounds as needed.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
May be exposed to angry or irate customers or patients</li><li>
Ability to work outside of normal business hours.</li><li>
Requires travel throughout service area and use of personal vehicles</li><li>
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>
Must be able to access the patient&rsquo;s residence as needed.</li><li>
Ability to work independently with minimal supervision and availability for extended hours when required.</li></ul></div>

Respiratory Support Technician

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Medical Equipment Technician
Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.
Job Duties:<ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all</li><li>
applicable governmental regulations.</li><li>
Comply with all applicable company policies and procedures.</li><li>
Educate customers in proper use and care of respiratory and HME equipment in a home setting.</li><li>
Complete required documentation following equipment setup, delivery or pickups as required.</li><li>
Assist with customer equipment problems under emergency conditions.</li><li>
Process all orders in a timely, accurate manner.</li><li>
Promote services and products to referral sources in the community as appropriate.</li><li>
Develop basic reimbursement knowledge and completely document all information necessary to ensure</li><li>
reimbursement for all appropriate equipment, products, and services.</li><li>
Assist with implementation of quality improvement program to meet company policies.</li><li>
Maintain home oxygen systems through regularly scheduled visits to customers.</li><li>
Safely drive and maintain company vehicle.</li><li>
Perform patient assessment and re-assessment for patient care.</li><li>
Perform routine preventative maintenance and simple repairs on equipment as required in accordance with</li><li>
company policies.</li><li>
Report equipment hazards and/or product incidents as required in accordance with company policies and</li><li>
procedures.</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),</li><li>
infection control and hazardous materials handling.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch</li><li>
Maintenance and Cleaning Guidelines</li><li>
Perform other related duties as assigned.</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalency</li><li>
Entry level sales, customer service background essential</li><li>
One (1) year of Military, delivery driver with sales component or health care technician experience would be</li><li>
considered related experience and preferred.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Valid and unrestricted driver&rsquo;s license in the state of residence</li></ul>
Physical Demands and Work Environment:<ul><li>
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

Medical Equipment Technician

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Customer Service Specialist
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:<ul><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Answer all calls and emails in a timely manner, in adherence to their goals</li><li>
Document all call information according to standard operating procedures</li><li>
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li><li>
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary</li><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation and orders</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li><li>
Verify insurance carriers are listed in the company&rsquo;s database system, if not request the new carrier is entered</li><li>
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li><li>
Meet quality assurance requirements and other key performance metrics</li><li>
Facilitate resolution on customer complaints and problem solving</li><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to patients and handle stressful situations with compassion and empathy</li><li>
Flexible with the actual work and the hours of operation</li><li>
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and &ldquo;How-To&rdquo; documents</li></ul>
Competency, Skills and Abilities:<ul><li>
Excellent customer service skills</li><li>
Analytical and problem-solving skills with attention to detail</li><li>
Decision Making</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalent</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

Customer Service Specialist

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AdaptHealth

About Company

Respiratory Support Technician

Medical Equipment Technician

Customer Service Specialist

Medical Equipment Technician

Medical Equipment Technician

Medical Equipment Technician

Medical Equipment Technician