Qureos Mentor

AdaptHealth

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Medical Equipment Technician
Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.
Job Duties:<ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all</li><li>
applicable governmental regulations.</li><li>
Comply with all applicable company policies and procedures.</li><li>
Educate customers in proper use and care of respiratory and HME equipment in a home setting.</li><li>
Complete required documentation following equipment setup, delivery or pickups as required.</li><li>
Assist with customer equipment problems under emergency conditions.</li><li>
Process all orders in a timely, accurate manner.</li><li>
Promote services and products to referral sources in the community as appropriate.</li><li>
Develop basic reimbursement knowledge and completely document all information necessary to ensure</li><li>
reimbursement for all appropriate equipment, products, and services.</li><li>
Assist with implementation of quality improvement program to meet company policies.</li><li>
Maintain home oxygen systems through regularly scheduled visits to customers.</li><li>
Safely drive and maintain company vehicle.</li><li>
Perform patient assessment and re-assessment for patient care.</li><li>
Perform routine preventative maintenance and simple repairs on equipment as required in accordance with</li><li>
company policies.</li><li>
Report equipment hazards and/or product incidents as required in accordance with company policies and</li><li>
procedures.</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),</li><li>
infection control and hazardous materials handling.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch</li><li>
Maintenance and Cleaning Guidelines</li><li>
Perform other related duties as assigned.</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalency</li><li>
Entry level sales, customer service background essential</li><li>
One (1) year of Military, delivery driver with sales component or health care technician experience would be</li><li>
considered related experience and preferred.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Valid and unrestricted driver&rsquo;s license in the state of residence</li></ul>
Physical Demands and Work Environment:<ul><li>
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

Medical Equipment Technician- Delivery driver

Medical Equipment Technician

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Intake Specialist
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:<ul><li>
Accurately enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.</li><li>
Communicates with referral sources, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.</li><li>
Works with leadership to ensure appropriate inventory/services are provided.</li><li>
Communicates with patients regarding their financial responsibility, collects payment and documents in patient record accordingly.</li><li>
For non-Medicaid patients communicate with patients</li><li>
Responsible for reviewing medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Follows company philosophies and procedures to ensure appropriate shipping method utilized for delivery of service.</li><li>
Answers phone calls in a timely manner and assists caller.</li><li>
Reviews medical records for non-sales assisted referrals to ensure compliance standards are met prior to a service being rendered.</li><li>
Demonstrates expert knowledge of payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Works with community referral sources to obtain compliant documentation in a timely manner to facilitate the referral process.</li><li>
Contacts patients when documentation received does not meet payer guidelines, provide updates, and offer additional options to facilitate the referral process.</li><li>
Works with sales team to obtain necessary documentation to facilitate referral process, as well as support referral source relationships.</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Ability to appropriately interact with patients, referral sources and staff.</li><li>
Decision Making.</li><li>
Analytical and problem-solving skills with attention to detail.</li><li>
Strong verbal and written communication.</li><li>
Excellent customer service and telephone service skills.</li><li>
Proficient computer skills and knowledge of Microsoft Office.</li><li>
Ability to prioritize and manage multiple tasks.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
</li><li>Ability to work independently as well as follow detailed directives</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul>
One (1) year of work-related experience<ul><li>
Senior Level:</li></ul>
One (1) year of work-related experience plus
Two (2) years exact job experience<ul><li>
Lead Level:</li></ul>
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:<ul><li>
Extended sitting at computer workstations with repetitive keyboard use; occasional standing, bending, and lifting to 10 pounds.</li><li>
Professional office setting with variable stress levels during authorization deadlines, appeals processes, and urgent patient authorization needs.</li><li>
Proficiency with computers, office equipment, payer portal systems, and healthcare software applications</li><li>
Sustained concentration, diligence, and ability to manage confidential patient and insurance information with discretion.</li><li>
Communication: Professional verbal and written communication skills for payer interactions and healthcare provider coordination at all organizational levels</li><li>
Ability to work independently with minimal supervision and availability for extended hours when required.</li><li>
Mental alertness to perform the essential functions of position.</li></ul></div>

Intake Specialist

<div>Description:

Position Summary:
The Senior Employee Relations Partner is a strategic business leader who serves as a trusted advisor to executive leadership while driving enterprise-wide ER strategy, culture transformation, and organizational excellence across a large-scale healthcare organization with over 10,000 employees spanning multiple states. This role combines deep investigative expertise with manager-level business partnership, leading complex, high-stakes matters while shaping organizational policy and influencing culture. The Senior ER Partner operates with significant autonomy, serves as the ultimate escalation point for the most sensitive matters, and partners directly with the Senior Director of HR, General Counsel, and Compliance to balance legal compliance, risk mitigation, and strategic business objectives.
Essential Functions and Job Responsibilities:
Complex Investigation Leadership &amp; Crisis Management<ul><li>
Own complex, sensitive, and high-stakes workplace investigations including C-suite misconduct, systemic discrimination patterns, and multi-state coordinated complaints.</li><li>
Lead enterprise crisis response for workplace violence, severe harassment allegations, executive misconduct, and other urgent situations requiring immediate executive-level intervention</li><li>
Conduct forensic investigations involving financial misconduct, fraud, theft, or other criminal matters in coordination with Legal, Compliance, and law enforcement</li><li>
Provide quality assurance oversight for all ER2 investigations, ensuring consistency, thoroughness, and legal defensibility across the enterprise</li><li>
Develop and implement investigation protocols, templates, and best practices that ensure enterprise-wide consistency and excellence</li></ul>
Enterprise Policy &amp; Compliance Leadership<ul><li>
Lead enterprise-wide employment policy development, revision, and implementation in partnership with Legal, Compliance, and business stakeholders</li><li>
Serve as ultimate authority on federal and multi-state employment law interpretation, providing strategic guidance on complex legal scenarios across all operating jurisdictions</li><li>
Monitor legislative landscape across all states, assess enterprise impact, and lead proactive compliance strategy including policy updates, training rollouts, and risk mitigation</li><li>
Partner with Compliance, Safety, and Information Security teams to ensure integrated approach to regulatory risk management</li><li>
Represent organization in complex regulatory matters, serving as liaison to government agencies and demonstrating enterprise commitment to compliance</li></ul>
Litigation Management &amp; Risk Mitigation<ul><li>
Serve as primary ER liaison to outside counsel for all employment litigation, managing case strategy, discovery coordination, and settlement negotiations</li><li>
Lead enterprise response to EEOC charges, state civil rights complaints, Department of Labor investigations, and other regulatory proceedings with strategic coordination across Legal and business functions</li><li>
Develop and implement proactive risk mitigation strategies based on litigation trends, regulatory guidance, and organizational risk assessment</li><li>
Participate as fact witness and company representative in depositions, mediations, arbitrations, and settlement conferences</li><li>
Oversee enterprise unemployment claims strategy, ensuring consistent approach across multiple state jurisdictions and achieving favorable win rates</li></ul>
ER Function Leadership &amp; Team Development<ul><li>
Support ER function transformation initiatives including organizational redesign, process optimization, technology implementation, and service delivery model enhancements</li><li>
Develop and mentor ER Specialist 1 and ER Specialist 2 team members, serving as coach, thought leader, and career development advisor</li><li>
Design and deliver advanced ER training programs for HR Field Partners, regional HR leadership, and business executives on investigation excellence, legal compliance, and strategic ER partnership</li><li>
 Support in establishing ER center of excellence framework with standardized methodologies, knowledge management systems, and continuous improvement processes</li><li>
Represent ER function on cross-functional leadership committees and enterprise initiatives requiring ER expertise and strategic perspective</li></ul>
Strategic Analytics &amp; Business Intelligence<ul><li>
Conduct sophisticated analysis of case data, identifying systemic patterns, geographic hotspots, organizational risk factors, and culture indicators requiring intervention</li><li>
Lead enterprise-wide root cause analysis for recurring issues, partnering with HR Business Partners and operational leaders to implement sustainable solutions</li></ul>
Organizational Culture &amp; Change Leadership<ul><li>
Serve as strategic partner in organizational culture transformation initiatives, translating culture goals into ER practices and interventions</li><li>
Support in designing enterprise-wide programs addressing workplace conduct, inclusive culture, respectful workplace, and leadership accountability</li><li>
Partner with Diversity, Equity &amp; Inclusion leadership to ensure ER practices support and advance organizational DEI commitments</li><li>
Lead change management efforts for major organizational initiatives with significant employee impact, providing strategic ER guidance and risk mitigation</li><li>
Support in developing and implementing manager capability programs focused on early intervention, performance accountability, and creating psychologically safe work environments</li><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Mastery-level expertise in federal employment laws and multi-state compliance across all key operating jurisdictions</li><li>
Exceptional investigation skills with demonstrated ability to handle the most sensitive, complex, and high-stakes matters</li><li>
Strategic business acumen with ability to balance competing priorities including legal risk, financial impact, operational needs, and organizational culture</li><li>
Superior communication skills</li><li>
Advanced analytics capabilities with expertise in enterprise HRIS platforms, business intelligence tools, and data visualization</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or related field required; Master's degree in HR, Law, Business, or related field strongly preferred</li><li>
7-10+ years of progressive employee relations experience in large, complex organizations (10,000+ employees), with minimum 5 years conducting high-complexity workplace investigations</li><li>
SHRM-SCP, SPHR, or equivalent senior-level certification preferred</li><li>
Proven track record of executive partnership and influencing senior leadership decision-making</li><li>
Extensive experience managing employment litigation, regulatory matters, and external counsel relationships</li><li>
Demonstrated success supporting ER teams, transformation initiatives, and enterprise-level strategic projects</li></ul>
Physical Demands and Work Environment:<ul><li>
Work environment may be stressful at times, as overall office activities and work levels fluctuate</li><li>
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>
Subject to long periods of sitting and exposure to computer screen</li><li>
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>
Must be able to lift 30 pounds as needed</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
May be exposed to angry or irate customers or patients</li></ul></div>

Senior Employee Relations Partner

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Dispatcher
Dispatcher has a broad range of responsibilities including routing all orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member.
Job Duties:<ul><li>
Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed.</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations.</li><li>
Clear all routes daily with all delivery technicians to ensure all stops were completed.</li><li>
Address any non-printed orders to determine the status of the order.</li><li>
Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order.</li><li>
Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget.</li><li>
Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties.</li><li>
Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care</li><li>
Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues</li><li>
Verify delivery/pick up details and communicate that information to patient service technicians and couriers.</li><li>
Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per route by routing in an efficient manner.</li><li>
Tracks all orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line.</li><li>
Ensures confidentiality of patient care information/documentation.</li><li>
Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting.</li><li>
Become familiar with all personal safety and infection control practices and procedures.</li><li>
Account for all tickets, create routes, clear routes, and ensure all stops were completed.</li><li>
Develop best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc.</li></ul>
Competency, Skills and Abilities:<ul><li>
Decision Making</li><li>
Analytical and problem-solving skills with attention to detail</li><li>
Ability to adapt and be flexible in a rapidly changing work environment</li><li>
Job Title: Dispatcher FLSA Classification: Non-Exempt</li><li>
Department: Operations Rev Date: 05/20</li><li>
Reports To: Department Manager Approved by: Human Resources</li><li>
Strong verbal and written communication</li><li>
Excellent customer service skills</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalent</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li><li>
Valid and unrestricted driver&rsquo;s license in state of residence</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

Dispatcher

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AdaptHealth

About Company

Medical Equipment Technician- Delivery driver

Medical Equipment Technician

Intake Specialist

Senior Employee Relations Partner

Dispatcher

Dispatcher