Qureos Mentor

<div><div>Company Overview:</div><br>
<div></div><br>
<div>ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.<i> </i>Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
</div><div></div><div><i>Check out more about life at ADT </i>here.</div>
<p>What you should know about our team:</p>
<p>At ADT, our Sales team is at the heart of everything we do. We&rsquo;re not just selling security systems, we&rsquo;re helping protect what matters most. Whether it&rsquo;s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
</p><p>What you will do:</p>
<p>You&rsquo;ll use your strong communication and creative skills to demonstrate the value of our innovative security and smart home solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes. You will:</p>
<ul><li>Listen and build trust: By showing up with integrity, empathy, and expertise, you will become a reliable advisor customers can count on, both during the sale and long after the installation.</li>
<li>Customize each system to fit your client&rsquo;s space, lifestyle, and concerns, combining security, automation, and life safety technology in ways that work for them.</li>
<li>Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.</li>
<li>Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.</li>
</ul><p></p><p>What you need to be successful:</p>
<p>We&rsquo;re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you&rsquo;ll fit right in.</p>
<ul><li>High school diploma or equivalent.</li>
<li>Willing to travel within a designated territory using your own vehicle (mileage reimbursed).</li>
<li>Valid driver&rsquo;s license and clean driving record required; additional licensing may be needed based on location.</li>
<li>Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.</li>
<li>Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.</li>
<li>Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.</li>
<li>Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.</li>
<li>Consumer sales experience is preferred but not required.</li>
</ul><p>How ADT invests in you:</p>
<p>Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $95,000, while experienced sales advisors can earn over $150,000.
</p><p></p><p>Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you&rsquo;ll earn up to $4,000.</p>
<p></p><p>Benefits:</p>
<ul><li>Medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Tuition reimbursement</li>
<li>Mileage reimbursement</li>
<li>Short- and long-term disability, life insurance, and well-being programs</li>
<li>Paid time off</li>
<li>Culture of professional development and career growth opportunities</li>
<li>Flexible work schedule to accommodate you and your customers&rsquo; needs</li>
<li>Click here to view our full benefit offerings</li>
</ul><p>Why you&rsquo;ll love working here:</p>
<ul><li>We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.</li>
<li>We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.</li>
<li>We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.</li>
<li>We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.</li></ul></div>

Residential Sales Representative

<div><div>Company Overview:</div><br>
<div></div><br>
<div>ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.<i> </i>Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
</div><div></div><div><i>Check out more about life at ADT </i>here.</div>
<p>Position Summary:</p>
<p>ADT is committed to hiring team members who are passionate about providing exceptional customer service &ndash; people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers&rsquo; evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.
</p><p>Duties and Responsibilities:
</p><ul><li>Resolve inbound and outbound calls by using multiple applications and screens.
</li><li>Respond to general billing inquiries to review and resolve account issues.</li>
<li>Ability to negotiate and obtain payments today or postdate within 7 days.</li>
<li>Direct customers to appropriate team within ADT if issue is outside the scope of the collection&rsquo;s role.</li>
<li>Ability to clearly explain billing charges and answer any questions related to billing.
</li><li>Ask probing questions to overcome objections by utilizing negotiation skills.</li>
<li>Meet minimal standards/goals monthly.</li>
<li>Meet all compliance and QA standards.
</li><li>Flexibility with special projects which may require overtime.</li>
<li>Maintain appropriate attendance and adherence goals.</li>
<li>High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.</li>
<li>5G Home Internet and Fixed wireless internet are NOT accepted providers.</li>
<li>Internet speeds of at least 50 mbps to download and 25 mbps to upload.
</li></ul><p>Education/Certification:</p>
<ul><li>High school diploma or equivalent.
</li></ul><p>Experience:</p>
<ul><li>Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount</li>
<li>Customer Service experience in a remote setting</li>
<li>Multi Computer-screen navigation, multiple applications, strong negotiation skills</li>
</ul><p>Skills:
</p><ul><li>Basic typing, math, and problem-solving skills</li>
<li>Strong communication and verbal skills</li>
<li>Ability to multitask with multiple computer programs.
</li><li>PC experience and/or ability to learn basic functions.</li>
</ul><p>Training:</p>
<ul><li>This role is onsite training in our Jacksonville, FL location, for 10 plus weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Jacksonville, FL site location for onsite training before transitioning to remote.
</li><li>Training time: Monday &ndash; Friday, 8:30am &ndash; 5:30pm
</li></ul><p>Schedule:</p>
<ul><li>Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!</li>
<li>This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday &ndash; Friday.
</li></ul><p>Pay and Benefits Disclosure:</p>
<p>The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached).
</p><p>We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
</p><p>Anticipated application end date will be 5.11.26. This role is scheduled to start 6.8.26</p></div>

Remote Collections Specialist

<div><p>Summary:</p>
<p>The Manager leads cloud‑native and on-prem infrastructure operations with a primary focus on Google Cloud Platform and secondary oversight of Azure, AWS, and OCI. This role is accountable for the availability, resiliency, cost efficiency, and operational excellence of enterprise platforms spanning hypervisors, Linux/Unix and Windows systems, Citrix/VDI, data protection, disaster recovery, and site replication. The position combines strong people leadership, incident command, and FinOps accountability, managing blended teams of FTEs, contractors, and MSPs while ensuring effective budgeting, forecasting, inventory, and license management. The role drives successful execution of infrastructure projects, outages, and transformation initiatives.</p>
<p>Duties and Responsibilities:</p>
<ul><li>Lead Cloud and Infrastructure Operations teams supporting GCP centric hybrid environments, with secondary responsibility for Azure, AWS, and OCI.
</li><li>Provide people leadership for blended teams (FTEs, contractors, MSPs), including performance management, coaching, and workforce planning.
</li><li>Serve as the incident and outage commander, leading war rooms, coordinating recovery, delivering executive communications, and driving root cause analysis.
</li><li>Own FinOps responsibilities including budgeting, forecasting, cost optimization, inventory tracking, and license management across hybrid and multi cloud platforms.
</li><li>Oversee operations for compute, hypervisors, Linux/Unix and Windows systems, Citrix/VDI, storage, data protection, backup, site replication, and disaster recovery.
</li><li>Provide operational governance for SaaS platforms and integrations, including Salesforce and ServiceNow, in partnership with application owners.
</li><li>Lead delivery of infrastructure projects, migrations, refreshes, and cloud transformation initiatives.
</li><li>Drive automation and Infrastructure as Code adoption to improve reliability, speed, and operational efficiency.
</li><li>Establish and enforce operational standards, monitoring, runbooks, and on call practices.
</li><li>Act as a senior escalation point for complex technical, operational, and vendor related issues.
</li><li>Ensure high levels of system availability, performance, and scalability</li>
<li>Develop and maintain documentation, runbooks, and operational playbooks</li>
<li>Assist in capacity planning and infrastructure roadmap development.
</li></ul><p>Skills and Competencies:</p>
<ul><li>Strong expertise in Google Cloud Platform (GCP) and hybrid infrastructure environments.</li>
<li>Deep understanding of cloud-native vs. traditional infrastructure (hypervisors, virtualization, etc.).</li>
<li>Experience managing multi-domain infrastructure teams (Linux, Windows, storage, backup, VDI).</li>
<li>Knowledge of infrastructure provisioning, automation, and operational tooling.</li>
<li>Familiarity with data protection, disaster recovery, and business continuity planning.</li>
<li>Experience with Citrix / Virtual Desktop Infrastructure (VDI) environments.</li>
<li>Strong leadership skills with the ability to manage and develop technical teams.</li>
<li>Excellent problem-solving and decision-making capabilities in high-availability environments.</li>
<li>Strong communication skills, with the ability to work cross-functionally with technical and business stakeholders.</li>
<li>Experience driving process improvement and operational maturity.</li>
<li>Understanding FinOps, P&amp;L, Opex/Capex and ability to do budget planning and tracking.</li>
<li>Infrastructure observability tools as well as capacity planning and management.</li>
</ul><p>Minimum Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree or equivalent experience in IT, Computer Science, or related field.</li>
<li>8&ndash;12+ years of experience in cloud operations, infrastructure, or data center environments.</li>
<li>3&ndash;5+ years of experience leading or managing technical teams.</li>
<li>Hands-on experience with GCP or other major cloud platforms (AWS/Azure transferable).</li>
<li>Experience managing hybrid environments (cloud + on-prem).</li>
<li>Strong foundation across compute, storage, and OS-level operations.</li>
<li>IT financials experience with forecasting, inventory and license tracking.</li>
<li>GCP certifications (Professional Cloud Architect, etc.).</li>
<li>Experience with FinOps / cloud cost optimization strategies.</li>
<li>Background in enterprise infrastructure or managed services environments.</li>
<li>Exposure to automation tools (Terraform, scripting, etc.).</li>
<li>Experience scaling teams during periods of rapid growth or transformation.</li>
</ul><p>Preferred Qualifications:</p>
<p>Working Conditions:</p>
<ul><li>Hybrid (4 days on site and 1-day WFH).</li>
</ul><p>Travel:</p>
<ul><li>Minimum travel required for conferences and or remote site work.</li></ul></div>

IT Manager - Cloud Operations

<div><p>Summary:</p>
<p>We are seeking a seasoned Senior Cloud Analyst to lead the deployment and optimization of secure, scalable network solutions across cloud and hybrid environments. This role requires deep expertise in multi-cloud networking, automation, and enterprise infrastructure.</p>
<p>Duties and Responsibilities:</p>
<ul><li>Manage secure network environments across Azure, AWS, GCP, and OCI and on-prem locations.</li>
<li>Support hybrid and multi-cloud deployments with seamless integration and high availability.</li>
<li>Troubleshoot and expand LAN, WAN, wireless, and SD-WAN solutions using Cisco, Palo Alto, VMware NSX-T/AVI, and F5.</li>
<li>Implement and optimize enterprise Wi-Fi networks for performance and security.</li>
<li>Automate network operations using scripting tools (e.g., Python, Ansible).</li>
<li>Configure BGP and OSPF for resilient, scalable routing.</li>
<li>Develop and maintain detailed network designs and documentation.</li>
<li>Conduct site surveys and capacity planning for LAN, wireless, and SD-WAN.</li>
<li>Monitor and enhance network performance through proactive analysis and QoS strategies.</li>
<li>Design high-availability solutions with redundancy and failover mechanisms.</li>
<li>Collaborate with security teams to ensure compliance across network deployments.</li>
<li>Evaluate and deploy next-gen cloud-managed network technologies.</li>
<li>Manage external DNS and domain registration using industry-standard platforms.</li>
<li>Administer F5 GSLB, BIG-IP, and XC for dynamic, scalable deployments.</li>
<li>Expert in Palo Alto Strata and Prisma Cloud, including Panorama, firewall rules, clustering, and SD-WAN.</li>
<li>Perform routine security patching and actively participate in refreshes.
</li></ul><p>Skills and Competencies:</p>
<ul><li>Solid understanding of LAN switching, VLANs, and spanning tree protocols.</li>
<li>Experience with dynamic routing protocols (OSPF, BGP) in enterprise environments.</li>
<li>Familiar with WAN technologies including IPSec, MPLS, SD-WAN, and basic load balancing.</li>
<li>Working knowledge of Wi-Fi technologies and enterprise wireless network setup.</li>
<li>Hands-on experience with wireless controllers and access point troubleshooting.</li>
<li>Skilled in designing network solutions with high availability and disaster recovery considerations.</li>
<li>Proficient with network monitoring tools such as Wireshark and SolarWinds.</li>
<li>Strong troubleshooting skills for resolving network and wireless connectivity issues.</li>
<li>Experience with scripting languages (Python, PowerShell, Bash) for basic network automation tasks.</li>
<li>Exposure to automation tools like Ansible, Terraform, or SaltStack for device configuration.</li>
<li>Working knowledge of F5 technologies including load balancing, VIPs, and DNS.</li>
<li>Familiar with Palo Alto firewall suite, including Prisma Access and Panorama.</li>
</ul><p>Minimum Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree or equivalent experience in a relevant field.</li>
<li>CCNA, CCNP and Cloud certification.</li>
<li>Palo Alto certification.</li>
<li>Understanding of F5 or similar technologies.</li>
<li>6-8 years in IT network engineering roles, including LAN, wireless, WAN, SD-WAN, and routing protocol design, implementation, and troubleshooting.</li>
<li>Hands-on experience with deploying and managing enterprise-grade network infrastructure, including wired and wireless networks, dynamic routing protocols (OSPF, BGP), and VLAN configurations.</li>
<li>Proven expertise in designing and implementing secure and scalable network solutions across multi-vendor platforms, including Cisco, Meraki, Palo Alto, Juniper, and Aruba.</li>
<li>Extensive knowledge of hybrid cloud networking, GCP is must, and integration with on-premises environments.</li>
<li>Experience with network performance optimization, capacity planning, and high-availability configurations.</li>
<li>Skilled in implementing and managing network monitoring and troubleshooting tools, such as SolarWinds, Wireshark, and Cisco DNA Center.</li>
<li>Familiarity with network security technologies, including firewalls, VPNs, and network access control (NAC) solutions.</li>
</ul><p>Preferred Qualifications:</p>
<p>Working Conditions:</p>
<ul><li>Hybrid
</li></ul><p>Travel:</p>
<ul><li>Minimum travel required for conferences and or remote site work.</li></ul></div>

Cloud Network Analyst

<div><div>Company Overview:</div><br>
<div></div><br>
<div>ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.<i> </i>Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
</div><div></div><div><i>Check out more about life at ADT </i>here.</div>
<p>What you should know about our team:</p>
<p>At ADT, our Sales team is at the heart of everything we do. We&rsquo;re not just selling security systems, we&rsquo;re helping protect what matters most. Whether it&rsquo;s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
</p><p>What you will do:</p>
<p>You&rsquo;ll use your strong communication and creative problem-solving skills to demonstrate the value of our innovative security and smart business solutions to small business customers while explaining our products and services in depth and recommending the right options for their needs. You&rsquo;ll work in a dynamic, collaborative environment, partnering closely with business owners, decision-makers, and teammates. This role involves providing tailored solutions by visiting customers at their businesses. You will:</p>
<ul><li>Listen and build trust: By showing up with integrity, empathy, and expertise, you&rsquo;ll become a reliable advisor small business owners can count on throughout the sales process and beyond.</li>
<li>Customize each system to fit the business&rsquo;s layout, operations, and security needs, combining security, automation, and life-safety technology in ways that support how they work.</li>
<li>Conduct post-installation follow-ups with customers to confirm commitments were fulfilled and strengthen long-term relationships and referrals.</li>
<li>Cultivate new business opportunities: identify and generate new small business leads within your territory to maximize outreach and growth.</li>
</ul><p>What you need to be successful:</p>
<p>We&rsquo;re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you&rsquo;ll fit right in.</p>
<ul><li>High school diploma or equivalent.</li>
<li>Willing to travel within a designated territory using your own vehicle (mileage reimbursed).</li>
<li>Valid driver&rsquo;s license and clean driving record required; additional licensing may be needed based on location.</li>
<li>Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.</li>
<li>Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.</li>
<li>Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.</li>
<li>Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.</li>
<li>Consumer sales experience is preferred but not required.</li>
</ul><p>How ADT invests in you:</p>
<p>Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000.
</p><p></p><p>Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you&rsquo;ll earn up to $4,000.</p>
<p></p><p>Benefits:</p>
<ul><li>Medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Tuition reimbursement</li>
<li>Mileage reimbursement</li>
<li>Short- and long-term disability, life insurance, and well-being programs</li>
<li>Paid time off</li>
<li>Culture of professional development and career growth opportunities.</li>
<li>Flexible work schedule to accommodate you and your customers&rsquo; needs</li>
<li>Click here to view our full benefit offerings.</li>
</ul><p>Why you&rsquo;ll love working here:</p>
<ul><li>We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.</li>
<li>We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.</li>
<li>We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.</li>
<li>We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.</li></ul></div><p></p>

Business Sales Representative

<div><div>Company Overview:</div><br>
<div></div><br>
<div>ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.<i> </i>Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
</div><div></div><div><i>Check out more about life at ADT </i>here.</div>
<p>What you should know about our team:</p>
<p>At ADT, our Sales team is at the heart of everything we do. We&rsquo;re not just selling security systems, we&rsquo;re helping protect what matters most. Whether it&rsquo;s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
</p><p>What you will do:</p>
<p>You&rsquo;ll use your strong communication and creative problem-solving skills to demonstrate the value of our innovative security and smart business solutions to small business customers while explaining our products and services in depth and recommending the right options for their needs. You&rsquo;ll work in a dynamic, collaborative environment, partnering closely with business owners, decision-makers, and teammates. This role involves providing tailored solutions by visiting customers at their businesses. You will:</p>
<ul><li>Listen and build trust: By showing up with integrity, empathy, and expertise, you&rsquo;ll become a reliable advisor small business owners can count on throughout the sales process and beyond.</li>
<li>Customize each system to fit the business&rsquo;s layout, operations, and security needs, combining security, automation, and life-safety technology in ways that support how they work.</li>
<li>Conduct post-installation follow-ups with customers to confirm commitments were fulfilled and strengthen long-term relationships and referrals.</li>
<li>Cultivate new business opportunities: identify and generate new small business leads within your territory to maximize outreach and growth.</li>
</ul><p>What you need to be successful:</p>
<p>We&rsquo;re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you&rsquo;ll fit right in.</p>
<ul><li>High school diploma or equivalent.</li>
<li>Willing to travel within a designated territory using your own vehicle (mileage reimbursed).</li>
<li>Valid driver&rsquo;s license and clean driving record required; additional licensing may be needed based on location.</li>
<li>Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.</li>
<li>Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.</li>
<li>Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.</li>
<li>Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.</li>
<li>Consumer sales experience is preferred but not required.</li>
</ul><p>How ADT invests in you:</p>
<p>Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000.
</p><p></p><p>Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you&rsquo;ll earn up to $4,000.</p>
<p></p><p>Benefits:</p>
<ul><li>Medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Tuition reimbursement</li>
<li>Mileage reimbursement</li>
<li>Short- and long-term disability, life insurance, and well-being programs</li>
<li>Paid time off</li>
<li>Culture of professional development and career growth opportunities.</li>
<li>Flexible work schedule to accommodate you and your customers&rsquo; needs</li>
<li>Click here to view our full benefit offerings.</li>
</ul><p>Why you&rsquo;ll love working here:</p>
<ul><li>We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.</li>
<li>We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.</li>
<li>We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.</li>
<li>We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.</li></ul></div>

<div>
 3019788
 <br/>
 <br/>
 <strong>
  Company Overview:
  <br/>
  <br/>
 </strong>
 ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
 <br/>
 <br/>
 <em>
  Check out more about life at ADT
 </em>
 here.
 <br/>
 <br/>
 <strong>
  What The Role Is:
  <br/>
  <br/>
 </strong>
 In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
 <br/>
 <br/>
 You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer&rsquo;s business.
 <br/>
 <br/>
 The Retention Specialist&rsquo;s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Culture is Everything! You are not joining a company &ndash; you are joining a family who all share the same goal - Saving Lives.
  </li>
  <li>
   Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
  </li>
  <li>
   ADT - It&rsquo;s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Expectations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  </li>
  <li>
   Utilize customer service and sales experience daily
  </li>
  <li>
   Save the business by re-selling customers on the value of ADT and what matters most.
  </li>
  <li>
   Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
  </li>
  <li>
   Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
  </li>
  <li>
   Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
  </li>
  <li>
   Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer&rsquo;s concern.
  </li>
  <li>
   Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
  </li>
  <li>
   Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
  </li>
  <li>
   Consistently improve performance and achieve your goals.
  </li>
  <li>
   Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
  </li>
  <li>
   Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success.
  </li>
  <li>
   Private, undisturbed place to work from home, free from any distractions
  </li>
  <li>
   Designated distraction-free place to work from home
  </li>
  <li>
   High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
  </li>
  <ul>
   <li>
    5G Home Internet and Fixed wireless internet are not accepted providers.
   </li>
  </ul>
  <li>
   Internet Speeds of at least 50mbps to download and 25mbps to upload.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How Will You Train:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role has fully remote training
  </li>
  <li>
   During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
  </li>
  <li>
   Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
  </li>
  <li>
   Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
  </li>
  <li>
   We provide development to advance your career with other internal roles and opportunities for your long-term success.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re looking for someone with these skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to work with numerous screens and programs open to help resolve customer issues.
  </li>
  <li>
   Experience in Sales, Customer Retention, Customer experience, and retaining customers&rsquo; loyalty to a product or service
  </li>
  <li>
   Be able to interpret contracts and communicate terms and conditions
  </li>
  <li>
   Perform quick calculations
  </li>
  <li>
   Active listening
  </li>
  <li>
   Negotiation Skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills and Abilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
  </li>
  <li>
   2 plus years: Call Center Customer Service / Sales Experience
  </li>
  <li>
   High school diploma, GED, college degree or some college experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Schedule
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay and Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Training
  </li>
  <li>
   Full benefits on the 1st of the month after 31days of employment
  </li>
  <li>
   Energetic and engaging work environments
  </li>
  <li>
   Medical, Dental, Vision, 401(k) with employer matching
  </li>
  <li>
   Paid vacation time
  </li>
  <li>
   Tuition reimbursement, employee referral bonuses
  </li>
  <li>
   A culture of coaching, development, and career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay and Benefits Disclosure:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
  </li>
  <li>
   We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Anticipated application deadline for role April 14, 2026. Class start date May 26, 2026.
 <br/>
 <br/>
 <strong>
  Why Choose ADT?
  <br/>
  <br/>
 </strong>
 At ADT it&rsquo;s more than a job, it&rsquo;s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you&rsquo;re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
 <br/>
 <br/>
 <em>
  Check out more about life at ADT
 </em>
 here.
 <br/>
 <br/>
 Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 <br/>
 <br/>
 Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
 <br/>
 <br/>
 <strong>
  <em>
   ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
  </em>
 </strong>
</div>


Remote Retention and Customer Service Representative

Join ADT and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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