Qureos Mentor

Advocate Aurora Health

<div><div><div><p><b>Our</b><i> </i><b>Critical Care Advanced Practice Professionals (APPs) are </b><b>located</b><b> across 3 of our Atrium Health Wake Forest Baptist Campuses, in Winston-Salem, Lexington, and High Point,</b> and provide expert care in a variety of intensive care settings. Lexington is a small community hospital with a 16-bed ICU and High Point, another community hospital, has a 24-bed ICU. Our Winston-Salem campus offers specialized critical care across multiple subspecialties, including Neuro ICU, Medical ICU, Medical Oncology ICU, and Cardiothoracic ICU. <i>***APPs will be considered for positions at all campuses and credentialed at all Critical Care locations</i></p></div><div><p>
Responsibilities include physical assessment and management of a broad range of critical illnesses; performing and assisting with common critical care procedures to include insertion of vascular catheters for central venous access, dialysis, arterial line placement and monitoring, endotracheal intubation.</p></div><div><p>
Clinical duties encompass comprehensive care of the critically ill patient starting with initial resuscitation and management, continuing with the coordination of clinical care<i> </i>between intensivist teams and multiple consulting teams, counseling patients and their families on the details of their illness, care and decision making process, concluding with patients/family preparation for discharge from the ICU.</p></div><div><p><b>
What We Have to Offer:</b></p></div><div><ul><li><p><b>
CME Reimbursement: </b>Receive up to $2,500/year for Continuing Medical Education.</p></li></ul></div><div><ul><li><p><b>
Work/Life Balance: </b>Enjoy a variable schedule of 36 shifts per quarter - 50% days (6a-6p), 50% nights (6p-6a)</p></li></ul></div><div><ul><li><p><b>
Retirement: </b>Up to 7% employer-paid retirement contributions.</p></li></ul></div><div><ul><li><p><b>
Relocation Assistance</b>: Enjoy up to $7,500 in relocation assistance, provided candidate meets eligibility requirements.</p></li></ul></div><div><ul><li><p><b>
Career Growth &amp; Stability: </b>Experience a rewarding career with ample opportunities for advancement and stability, supported by a consistently high patient volume.</p></li></ul></div><div><ul><li><p><b>
A Rich Quality of Life:</b> Indulge in a vibrant lifestyle within North Carolina&rsquo;s Piedmont Triad region, boasting an abundance of walking and biking trails, nationally acclaimed golf courses, active arts communities, tantalizing Southern cuisine, and an array of artisan craft breweries and wineries.</p></li></ul></div><div><p><b>
Work in a Supportive &amp; Collaborative Environment:</b></p></div><div><p>
Our Critical Care APPs work in collaboration with critical care attending physicians to manage patients in Specialty Intensive Care Units, and are leaders in collaboration and education, working with ICU staff from nursing, respiratory therapy, pharmacy, physical therapy, and nutrition services. They also work alongside ACGME-accredited residency and fellowship training programs, offering opportunities for cooperation and shared education.</p></div><div><p><b>
What </b><b>You&rsquo;ll</b><b> Do:</b></p></div><div><p>
As a valued member of our healthcare team, the PA/ACNP will play a key role in team-focused patient care, conducting thorough examinations and evaluations in medical/surgical settings. Responsibilities include:</p></div><div><ul><li><p>
Using medical decision-making skills to determine appropriate patient care plan.</p></li></ul></div><div><ul><li><p>
Collaborate with critical care physicians in Specialty Intensive Care Units.</p></li></ul></div><div><ul><li><p>
Perform physical assessments and manage a broad range of critical illnesses.</p></li></ul></div></div><div><div><ul><li><p>
Order and interpret laboratory studies and diagnostic procedures; explain the necessity, preparation, nature, and anticipated effects of scheduled diagnostic and therapeutic procedures to the patient.</p></li></ul></div><div><ul><li><p>
Conduct common critical care procedures:</p></li></ul></div><div><ul><li><p>
Insertion of central venous catheters</p></li></ul></div><div><ul><li><p>
Dialysis</p></li></ul></div><div><ul><li><p>
Arterial line placement and monitoring</p></li></ul></div><div><ul><li><p>
Endotracheal intubation</p></li></ul></div><div><ul><li><p>
Procedural skills per department or practice guidelines.</p></li></ul></div><div><ul><li><p>
Provide comprehensive care of critically ill patients, including:</p></li></ul></div><div><ul><li><p>
Initial resuscitation and management</p></li></ul></div><div><ul><li><p>
Coordination of clinical care between intensivist and consulting teams</p></li></ul></div><div><ul><li><p>
Counseling patients and families on illness details, care, and decision-making processes</p></li></ul></div><div><ul><li><p>
Preparing patients and families for discharge from the ICU</p></li></ul></div><div><ul><li><p>
Collaborate with the medical team when needed for effective team-based care.</p></li></ul></div><div><ul><li><p>
Opportunity to participate in basic science and clinical research projects.</p></li></ul></div><div><ul><li><p>
Potential for and encouraged to precept students and/or medical learners.</p></li></ul></div><div><ul><li><p>
Uphold AHWFB missions, values, and cultural commitment.</p></li></ul></div><div><ul><li><p>
Performs other related duties incidental to the work described herein.</p></li></ul></div><div><p>
The clinician functions under the regulatory mandate from their respective licensing organization (North Carolina Medical Board or North Carolina Board of Nursing) with departmental specific credentialing from the institution.</p></div><div><p><b>
Physician Assistant (PA) Requirements:</b></p></div><div><ul><li><p>
Graduation from an accredited Physician Assistant Program; Master's Degree preferred</p></li></ul></div></div><div><div><ul><li><p>
Current North Carolina Medical Board Medical License, Certified by NCCPA</p></li></ul></div><div><ul><li><p><b>
Minimum of one year</b> of experience in a <b>critical care or urgent/</b><b>emergent</b><b> care environment</b></p></li></ul></div><div><ul><li><p>
Current Drug Enforcement Agency (DEA)</p></li></ul></div><div><ul><li><p>
Current BLS and ACLS</p></li></ul></div><div><p><b>
Nurse Practitioner (NP) Requirements:</b></p></div><div><ul><li><p>
Graduation from accredited Nurse Practitioner Master's Program, Master&rsquo;s degree or higher required</p></li></ul></div><div><ul><li><p>
Current North Carolina Board of Nursing Registered Nurse and Nurse Practitioner license</p></li></ul></div><div><ul><li><p>
Board certified as an<b> Acute Care Nurse Practitioner by AANP or ANCC</b></p></li></ul></div><div><ul><li><p><b>
Minimum of one year</b> of experience in a <b>critical care or urgent/</b><b>emergent</b><b> care environment</b></p></li></ul></div><div><ul><li><p>
Current Drug Enforcement Agency (DEA)</p></li></ul></div><div><ul><li><p>
Current BLS and ACLS</p></li></ul></div><div><p><b>
Where </b><b>You&rsquo;ll</b><b> Live:</b></p></div><div><p>
The picturesque cities of North Carolina&rsquo;s Piedmont Triad region are ranked among US News &amp; World Report&rsquo;s <i>Top 50 Best Places to Live</i> and <i>Top 40 Best Places to Retire</i>. This includes:</p></div><div><ul><li><p><b>
Affordable Living</b><b>:</b> Enjoy a family-friendly and affordable area, with housing costs 31% below the national average.</p></li></ul></div><div><ul><li><p><b>
Great Schools:</b> Access to top-notch educational institutions and high-ranking school systems provide excellent opportunities for personal and academic growth.</p></li></ul></div><div><ul><li><p><b>
Vibrant Neighborhoods:</b> Join a regional population of 1.6 million residents, where lively downtowns and family-orientated neighborhoods create a warm and inviting atmosphere.</p></li></ul></div><div><p>
In our nationally-renowned integrated health system, you can work alongside the most advanced minds in medicine to improve medicine, elevate hope and advance healing &ndash; for all.</p></div></div></div><p></p>

Critical Care - Full-Time NP/PA

<div><p><b>Job Description Summary:</b></p><p>
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.</p><p><b><br>
Where You Will Work</b>:</p><p>
Aurora Medical Group (AMG) is part of <b>Advocate Health</b>, one of the nation&rsquo;s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women&rsquo;s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.</p><p></p><p><b>
We&rsquo;re Looking For:</b></p><ul><li>
High school diploma or equivalent.</li><li>
One to two years related customer service experience</li><li>
Experience handling difficult caller/customers/patients.</li></ul><p></p><p><b>
What You&rsquo;ll Do:</b></p><p><b><i>
Clinic Hours: Sunday - Saturday: 7a-7p</i></b></p><p><b><i>
Schedule: Monday - Friday: 8:30a-5p</i></b></p><p><b><i>
w/one late night a week (10:30a - 7p)</i></b></p><p><b><i>
one working weekend a month: (8a - 12p)</i></b></p><p></p><p>
As a <b>Patient Service Representative (PSR)</b>, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.</p><p>
As a key member of the ambulatory care team, you will:</p><ul><li>
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.</li><li>
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.</li><li>
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.</li></ul><p></p><p><b>
Your feedback matters.</b> Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.</p><p></p><p><b>
Physical Requirements and Working Conditions:
</b></p><ul><li>Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.</li><li>
Exposure to ill patients.</li><li>
Ability to work under stressful conditions with demanding customers.</li><li>
Must lift to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.</li></ul><p><b><br>
Ready to Take the Next Step:</b></p><p>
Apply Now!</p></div><p></p>

Patient Service Representative

<div><p><b>Job Description Summary:</b></p><p>
Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.</p><p></p><p><b>
Where You Will Work</b>:</p><p>
Advocate IL Masonic Creticos Cancer Center.</p><p></p><p><b>
We&rsquo;re Looking For:</b></p><ul><li>
High School Diploma or GED required.
</li></ul><ul><li><b>Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.</b></li><li>
Preferred skills: Teamwork and accountability.</li></ul><p></p><p><b>
What You&rsquo;ll Do:</b></p><p><i>
Schedule: </i>Working 2-10 hour shifts every week Wednesday and Thursday. This is a part time, 20 hour/week opportunity.</p><p></p><p>
As a <b>Medical Assistant</b>, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
</p><p>As a key member of the ambulatory care team, you will:
</p><ul><li>Welcome patients and support their transition into care.
</li><li>Take and record vital signs, medical histories, and health screenings.
</li><li>Prepare patients for exams and assist providers during procedures.
</li><li>Administer medications and vaccines as directed.
</li><li>Perform lab-related tasks including specimen collection and point-of-care testing.
</li><li>Document care accurately in the electronic health record.
</li><li>Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.</li></ul><p></p><p><b>
About This Location:</b></p><p>
The Advocate Cancer Center at Advocate Illinois Masonic Medical Center delivers comprehensive cancer care through a multidisciplinary team committed to providing advanced treatments, innovative therapies, and compassionate support for patients and families</p><p></p><p><b>
Your feedback matters.</b> Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.</p><p></p><p><b>
Physical Requirements and Working Conditions</b></p><ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
</li><li>Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.
</li><li>Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.
</li><li>Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.
</li><li>Maneuver foot pedals on carts or machines.
</li><li>Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.
</li><li>May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.
</li><li>Must be able to respond quickly to changes in patient and/or unit conditions.
</li><li>Physical Abilities Testing may be required.
</li><li>Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul><p></p><p><b>
Ready to Take the Next Step:</b></p><p>
Apply Now!</p></div><p></p>

Medical Assistant (MA) - Oncology Clinic

<div><p><b>Major Responsibilities:</b></p><div><p>
Assists patient in preparation for exam, provides basic instruction to patients regarding routine procedures, transports patients between exam rooms/departments and escorts patients, families, and visitors if department needs require.</p></div><p></p><div><p>
Uses radiology computer systems to generate requisitions, check schedules, and obtain pertinent patient information as needed.</p></div><p></p><div><p>
Organizes and prepares exam rooms and work areas, including cleaning, stocking, ordering supplies, and maintaining equipment, based on department need.</p></div><p></p><div><p>
Greets patients and visitors and responds to routine requests for information, reports or film loans. Promptly answers telephone, screens calls, schedules patient appointments, and takes messages, if department needs require.</p></div><p></p><div><p>
Acts as a liaison between ordering physician, radiologist, and technologist.</p></div><p></p><div><p>
Provides radiology reports and/or radiographic images to staff, physicians, patients and/or family upon request. Files, retrieves, and releases health information records and films. Compiles film jackets/discs and completes required forms/documentation.</p></div><p></p><div><p>
Documents requested information and promptly communicates observations, concerns, and needs of the patient with physicians and other members of the health care team.</p></div><p></p><div><p>
Completes routine maintenance and quality monitoring of imaging equipment using appropriate technique when cleaning, sterilizing and caring for instruments and other equipment, based on department need.</p></div><p></p><div><p>
Assists with the screening and documentation of MRI implants based on department need.</p></div><p></p><div><p>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards</p></div><p></p><p><b><br>
Licensure, Registration, and/or Certification Required:</b></p><p>
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) required upon hire unless department leader has determined it is not required.<br>
</p><p><br>
<b>Education Required:</b></p><div><p>
Certificate of General Educational Development (GED) or</p></div><p></p><div><p>
High School Equivalency Diploma (HSED), or</p></div><p></p><div><p>
High School Graduate.<br>
</p></div><p><br>
<b>Experience Required:</b></p><p>
No experience required</p><p><b><br>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Competent in IV insertion and venipuncture, based on department need.
</p><p></p><p>Excellent communication skills including the ability to effectively communicate with a variety of patients, staff and physicians.
</p><p></p><p>Excellent customer service and organizational skills.
</p><p></p><p>Intermediate computer skills including experience in using computer applications/systems and electronic mail.
</p><p></p><p>Must be able to follow directions and work well both independently and with technologists, physicians, and patients.</p><p><b><br>
Physical Requirements and Working Conditions:</b></p><p>
Must sit, stand, walk, lift, squat, bend, twist and reach above the shoulders throughout the workday.
</p><p>Must be able to:
</p><p>lift up to 50 lbs. from floor to waist.
</p><p>lift up to 20 lbs. over the head.
</p><p>carry up to 40 lbs. a reasonable distance if department needs require.
</p><p>Must be able to:
</p><p>push/pull with 30 lbs. of force.
</p><p>perform a sliding transfer of 150 lbs. with a second person present if department needs require.
</p><p>Must have functional speech, vision, hearing, and touch with the ability to use fine hand manipulation skills for procedures or other functions.
</p><p>May be exposed to the following hazards on a frequent basis: mechanical, radiation, and electrical as well as blood and body fluids; therefore, protective clothing must be worn as necessary.
</p><p>Operates all equipment necessary to perform the job.</p><p></p><p><i><br>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div><p></p>

Imaging Patient Assistant Weekends 2nd Shift

<div><p><b>Major Responsibilities:</b></p><ul><li>
Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.</li><li>
Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.</li><li>
Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.</li><li>
Upholds and promotes a culture of safety.</li><li>
Continuously evaluates patient, team, and unit outcomes, taking action as needed.</li><li>
May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.</li><li>
Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.</li><li>
Pursues professional development, completes required education, and maintains certifications.</li><li>
Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.</li><li>
Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).</li><li>
Maintains accurate, timely EHR documentation.</li><li>
May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.</li><li>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.</li></ul><p></p><p><b>
Minimum Job Requirements</b></p><p><b>
Education</b></p><p>
Graduate of a Board of Nursing approved nursing education program.</p><p></p><p><b>
Certification / Registration / License</b></p><ul><li>
Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty.</li><li>
Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services</li></ul><p></p><p><b>
Note</b>: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located.</p><p></p><p><b>
Experience</b></p><p>
Typically requires 1 year of experience in clinical nursing.</p><p></p><p><b>
Knowledge / Skills / Abilities</b></p><ul><li>
Strong clinical judgment and critical thinking.</li><li>
Time management, prioritization and problem-solving skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, dynamic environment.</li><li>
Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.
</li></ul><p></p><p><b>Physical Requirements and Working Conditions</b></p><ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.</li><li>
Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.</li><li>
Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.</li><li>
Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.</li><li>
Maneuver foot pedals on carts or machines.</li><li>
Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.</li><li>
May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.</li><li>
Must be able to respond quickly to changes in patient and/or unit conditions.</li><li>
Physical Abilities Testing may be required.</li><li>
Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul><p></p><p><b>
Preferred Job Requirements</b></p><p><b>
Education</b></p><p>
Bachelor of Science degree in Nursing (BSN)</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div><p></p>

Registered nurse ASC

<div><p><b>Major Responsibilities:</b></p><ul><li>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</li><li>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</li><li>
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</li><li>
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</li><li>
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.</li><li>
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</li><li>
Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</li></ul><p></p><p><b>
Licensure, Registration, and/or Certification Required:</b></p><ul><li>
None</li></ul><p></p><p><b>
Education Required:</b></p><ul><li>
High School Graduate.
</li></ul><p></p><p><b>Experience Required:</b></p><ul><li>
None</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Demonstrate the Advocate Health purpose, values and behaviors.</li><li>
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</li><li>
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</li><li>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</li><li>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</li><li>
Interact with physicians and their staff to resolve issues related to patient care.</li><li>
Collect and manage payments including cash payments and follow security related to cash handling.</li><li>
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</li><li>
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.</li><li>
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</li><li>
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Excellent organizational skills.</li><li>
Demonstrated ability to effectively act as a resource to other staff.</li></ul><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><ul><li>
This position may require travel, therefore, will be exposed to weather and road conditions.</li><li>
Responds quickly to patient medical status and emergency situations occurring in clerical areas.</li><li>
CPR certification may be required based on service location.</li><li>
Notary training/licensure may be required as appropriate for service line and/or facility.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.</li><li>
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.</li><li>
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.</li><li>
Escorts patients to nursing units or outpatient departments as necessary.</li><li>
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
May be asked to work a flexible schedule at times to meet the needs of the department.</li></ul><p></p><p><b>
Preferred Job Requirements:</b></p><p><b>
Experience Required:</b></p><ul><li>
 Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.</li></ul><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div>

Patient Service Representative I Hospital

<div><p><b>Major Responsibilities:</b></p><ul><li>
Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.</li><li>
Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.</li><li>
Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.</li><li>
Upholds and promotes a culture of safety.</li><li>
Continuously evaluates patient, team, and unit outcomes, taking action as needed.</li><li>
May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.</li><li>
Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.</li><li>
Pursues professional development, completes required education, and maintains certifications.</li><li>
Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.</li><li>
Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).</li><li>
Maintains accurate, timely EHR documentation.</li><li>
May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.</li><li>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards</li></ul><p></p><p><b>
Minimum Job Requirements</b></p><p><b>
Education</b></p><p>
Graduate of a Board of Nursing approved nursing education program.</p><p></p><p><b>
Certification / Registration / License</b></p><ul><li>
Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty.</li><li>
Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services</li></ul><p></p><p><b>
Note</b>: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located.</p><p></p><p><b>
Experience</b></p><p>
Typically requires 1 year of experience in clinical nursing. Two years of service line specific RN experience preferred.</p><p></p><p><b>
Knowledge / Skills / Abilities</b></p><ul><li>
Strong clinical judgment and critical thinking.</li><li>
Time management, prioritization and problem-solving skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, dynamic environment.</li><li>
Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.
</li></ul><p></p><p><b>Physical Requirements and Working Conditions</b></p><ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.</li><li>
Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.</li><li>
Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.</li><li>
Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.</li><li>
Maneuver foot pedals on carts or machines.</li><li>
Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.</li><li>
May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.</li><li>
Must be able to respond quickly to changes in patient and/or unit conditions.</li><li>
Physical Abilities Testing may be required.</li><li>
Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul><p></p><p><b>
Preferred Job Requirements</b></p><p><b>
Education</b></p><p>
Bachelor of Science degree in Nursing (BSN)</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div>

Resource Registered Nurse Inpatient - ED - Zone 10 - Days

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