Qureos Mentor

Advocate Aurora Health

<div>Launch Your Medical Assistant Career with Atrium Health
Flexible locations. Real growth. A team that feels like home.
You&rsquo;re Invited: Medical Assistant Virtual Interview Days
 August 6 &amp; 7 from 8:00 am &ndash; 5:00pm
**Bonus Eligible**<ul><li>
Multiple Family Practices Clinic to Interview with</li><li>
Meet with our team and enjoy a fast interview turnaround</li><li>
Let us help match you with the location and team that fit you best</li></ul>
ONLY these locations will be Interviewing
1 Medical Assistant Ardry Kell Family Medicine, Charlotte, NC
2 Medical Assistant Carmel Family Medicine, Charlotte, NC
3 Medical Assistant Barnett Family Medicine, Charlotte, NC
4 Medical Assistant East Charlotte, Charlotte, NC
5 Medical Assistant Cabarrus Family Medicine, Harrisburg, NC
6 Medical Assistant Biddlepoint Family Medicine Charlotte, NC
At Atrium Health, Medical Assistants are more than a vital part of the care team&mdash;they are the welcoming faces, steady hands, and trusted support that help patients feel cared for from the moment they arrive. If you&rsquo;re ready to grow your clinical career in a supportive, mission-driven environment, we&rsquo;d love to meet you.
What We&rsquo;re Looking For<ul><li>
High School Diploma or GED required, Medical Assistant certification preferred or relevant clinical experience,</li><li>
Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.</li><li>
CPR/BLS certification or willingness to obtain it</li></ul>
Why You&rsquo;ll Love Atrium Health<ul><li>
Competitive pay</li><li>
Medical, Dental and Vision Benefits DAY 1
</li><li>Tuition reimbursement and clear career growth pathways</li><li>
A stable, mission-driven organization focused on improving health</li></ul>
Ready to take the next step? Apply now to Join us August 6 or 7 and discover where your Medical Assistant career can grow.</div>

You’re Invited: Medical Assistant Virtual Interview Days

<div><ul><li>Major Responsibilities:</li><li>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</li><li>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</li><li>
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</li><li>
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</li><li>
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.</li><li>
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</li><li>
Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</li><li>
Licensure, Registration, and/or Certification Required:</li><li>
None</li><li>
Education Required:</li><li>
High School Graduate.
</li><li>Experience Required:</li><li>
None</li><li>
Knowledge, Skills &amp; Abilities Required:</li><li>
Demonstrate the Advocate Health purpose, values and behaviors.</li><li>
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</li><li>
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</li><li>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</li><li>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</li><li>
Interact with physicians and their staff to resolve issues related to patient care.</li><li>
Collect and manage payments including cash payments and follow security related to cash handling.</li><li>
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</li><li>
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.</li><li>
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</li><li>
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Excellent organizational skills.</li><li>
Demonstrated ability to effectively act as a resource to other staff.</li><li>
Physical Requirements and Working Conditions:</li><li>
This position may require travel, therefore, will be exposed to weather and road conditions.</li><li>
Responds quickly to patient medical status and emergency situations occurring in clerical areas.</li><li>
CPR certification may be required based on service location.</li><li>
Notary training/licensure may be required as appropriate for service line and/or facility.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.</li><li>
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.</li><li>
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.</li><li>
Escorts patients to nursing units or outpatient departments as necessary.</li><li>
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
May be asked to work a flexible schedule at times to meet the needs of the department.</li><li>
Preferred Job Requirements:
Experience Required:</li><li>
 Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.</li><li>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</li></ul></div>

Patient Service Representative I Hospital

<div>Major Responsibilities:<ul><li>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</li><li>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</li><li>
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</li><li>
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</li><li>
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.</li><li>
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</li><li>
Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</li></ul>
Licensure, Registration, and/or Certification Required:<ul><li>
None</li></ul>
Education Required:<ul><li>
High School Graduate.
</li></ul>Experience Required:<ul><li>
None</li></ul>
Knowledge, Skills &amp; Abilities Required:<ul><li>
Demonstrate the Advocate Health purpose, values and behaviors.</li><li>
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</li><li>
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</li><li>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</li><li>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</li><li>
Interact with physicians and their staff to resolve issues related to patient care.</li><li>
Collect and manage payments including cash payments and follow security related to cash handling.</li><li>
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</li><li>
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.</li><li>
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</li><li>
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Excellent organizational skills.</li><li>
Demonstrated ability to effectively act as a resource to other staff.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
This position may require travel, therefore, will be exposed to weather and road conditions.</li><li>
Responds quickly to patient medical status and emergency situations occurring in clerical areas.</li><li>
CPR certification may be required based on service location.</li><li>
Notary training/licensure may be required as appropriate for service line and/or facility.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.</li><li>
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.</li><li>
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.</li><li>
Escorts patients to nursing units or outpatient departments as necessary.</li><li>
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
May be asked to work a flexible schedule at times to meet the needs of the department.</li></ul>
Preferred Job Requirements:
Experience Required:<ul><li>
 Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.</li></ul>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Patient Service Representative - 2nd shift

<div>It's More Than a Job, It's a Calling!
Position: Maintenance Trades Specialist II - HVAC
Location: IL Masonic Medical Center; Chicago, IL. - Northside Neighborhood
Full Time; 1st Shift
~Tuesday-Friday 7am-3:30pm, &amp; Saturday 3pm-11:30pm
Major Responsibilities:<ul><li>
Conducts preventive maintenance tasks and repairs on basic facility systems and documents tasks through the computerized maintenance system.</li><li>
Assists in evaluating and troubleshooting basic building system failures and performs repairs as directed.</li><li>
Operates and monitors and maintains basic Utility System Infrastructure.</li><li>
Assist in maintaining fire alarm and fire protection systems.</li><li>
Supports the installation of building hardware, electrical devices, and wall finishes under supervision.</li><li>
Maintains preventive maintenance records and equipment repair files for compliance.</li><li>
Reads blueprints, Life Safety drawings and maintenance manuals to gain knowledge needed to complete assignments.</li></ul>
Licensure, Registration, and/or Certification Required:<ul><li>
Advanced training beyond High School that includes the completion of technical training.</li><li>
Valid Driver&rsquo;s License</li></ul>
Education Required:<ul><li>
High school diploma or GED equivalent</li></ul>
Experience Required:<ul><li>
2-4 Years of Experience in relatable industrial/trades maintenance or operations.</li></ul>
Knowledge, Skills &amp; Abilities Required:<ul><li>
Works within clearly defined standard operating procedures.
</li><li>Intermediate level computer skills in using systems such as CMMS, Microsoft Office, Building Automation Systems.</li><li>
Good communication (written and verbal) and interpersonal skills.</li><li>
Ability to work with minimal oversight with intermediate level technical skills in facility maintenance.
</li></ul>Physical Requirements and Working Conditions:<ul><li>
Works required shifts and participates in on-call duty to provide 24/7 coverage.</li><li>
Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday.</li><li>
Must be able to lift up to 15 lbs. from floor to overhead, lift up to 50 lbs. from floor to chest-level, lift and carry up to 50 lbs. at waist height a reasonable distance.</li><li>
Must be able to push/pull with 50 lbs. of force.</li><li>
Exposure to electrical and mechanical hazards and therefore knowledge of safety precautions.</li><li>
Position requires travel. May be exposed to road/weather hazards.</li><li>
Operates all equipment necessary to perform the job.</li></ul>
Preferred Job Requirements:<ul><li>
Recognized community college/tech school trade certificate experience or completion of a recognized community college program.</li><li>
Trade/Tech School Trades Certificate or trades or industry recognized certification/license requiring Continuing Education Units or periodic renewal to maintain.</li><li>
2+ Years of Experience in relatable industrial/trades maintenance or operations.</li></ul>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Maintenance Trades Specialist II - HVAC

<div>Join Our Team as a Casual MRI Technologist
We&rsquo;re looking for a Casual MRI Tech to join our team at St. Luke&rsquo;s South Shore. This is a great opportunity for someone seeking flexibility and the ability to pick up extra hours that work around an existing schedule.
Position Highlights:<ul><li>
Minimum commitment of two shifts per month</li><li>
Shifts may include days, evenings, and/or weekends</li><li>
Participation in a call rotation, which may include 3rd‑shift call</li><li>
Flexible scheduling based on your availability and department needs</li></ul>
This role is ideal for technologists who want to pick up additional shifts, stay connected to clinical practice, and enjoy a flexible work arrangement while continuing to support patient care in the community.
Major Responsibilities:<ul><li>
Competently operates magnetic resonance (MR) equipment used to perform basic and intermediate diagnostic procedures. Procedures include routine musculoskeletal, neurological and orthopedic imaging, arthrogram, neurological angiography, body imaging, and small joint imaging.</li><li>
Obtains medical history from patients, compares requisitions to physician's orders to ensure ordered exam accuracy, and prepares and administers contrast media under the direction of the Radiologist.</li><li>
Positions patient and selects proper scanning factors, adjusts factors to attain the appropriate images, and provides magnet protection and safety in accordance with regulatory agencies.</li><li>
Post-processes images as directed and accurately identifies and labels images identifying patient name, medical record unit (MRU) number, and location or position of scan on all images.</li><li>
Maintains records in accordance with various regulatory agencies and enters patient and study information into the radiology information system, and documents billing codes of procedures performed to ensure accurate patient charges.</li><li>
Identifies equipment performance issues and performs equipment quality assurance tests and calibration procedures. Reports malfunctioning equipment to appropriate staff and evaluates new products and equipment.</li><li>
Performs various patient positioning and transporting duties, which require lifting and pushing/pulling, while utilizing proper technique.</li><li>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.</li></ul> 
Licensure, Registration, and/or Certification Required:<ul><li>
Magnetic Resonance Imaging (MRI) certification issued by the Canadian Association of Medical Radiation Technologists (CAMRT), or</li><li>
Magnetic Resonance Imaging (MRI) certification issued by the American Registry of Magnetic Resonance Imaging Technologists (ARMRIT) or</li><li>
Registered Technologist (RT) registration issued by the American Registry of Radiologic Technologists (ARRT), and</li><li>
Magnetic Resonance Imaging (MRI) registration and certification issued by the American Registry of Radiologic Technologists (ARRT) needs to be obtained within 2 years, and</li><li>
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.</li></ul> 
Education Required:<ul><li>
Advanced training beyond High School that includes the completion of an accredited or approved program in Radiologic Technology.</li></ul> 
Experience Required:<ul><li>
No experience required.</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Knowledge of cross sectional anatomy and magnetic safety.</li><li>
Competent in IV and venipuncture (if required by facility).</li><li>
Excellent communication, interpersonal and patient service skills to work effectively with physicians, patients and other staff members.</li><li>
Ability to work independently.</li><li>
Intermediate computer skills.</li><li>
Certification Addendum</li><li>
Team members will maintain annual educational requirements for hospital based certifications (e.g.DNV, CARF or others).</li></ul> 
Physical Requirements and Working Conditions:<ul><li>
Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders frequently throughout the workday.</li><li>
Must be able to:</li><li><ul><li>lift up to 50 lbs. from floor to waist.</li><li>lift up to 20 lbs. over the head.</li><li>carry up to 40 lbs. a reasonable distance.</li></ul></li><li>
Must be able to:</li><li><ul><li>push/pull with 30 lbs. of force.</li><li>perform a sliding transfer of 150 lbs. with a second person present.</li></ul></li><li>
May be exposed to mechanical, electrical, chemical, radiation and magnetic hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must have clear speech, vision and hearing.</li></ul> 
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

MRI Tech

<div>Major Responsibilities:<ul><li>
Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.</li><li>
Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.</li><li>
Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.</li><li>
Upholds and promotes a culture of safety.</li><li>
Continuously evaluates patient, team, and unit outcomes, taking action as needed.</li><li>
May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.</li><li>
Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.</li><li>
Pursues professional development, completes required education, and maintains certifications.</li><li>
Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.</li><li>
Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).</li><li>
Maintains accurate, timely EHR documentation.</li><li>
May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.</li><li>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards</li></ul>
Minimum Job Requirements
Education
Graduate of a Board of Nursing approved nursing education program.
Certification / Registration / License<ul><li>
Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty.</li><li>
Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services</li></ul>
Note: Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located.
Experience
Typically requires 1 year of experience in clinical nursing.
Knowledge / Skills / Abilities<ul><li>
Strong clinical judgment and critical thinking.</li><li>
Time management, prioritization and problem-solving skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, dynamic environment.</li><li>
Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.
</li></ul>Physical Requirements and Working Conditions<ul><li>
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.</li><li>
Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.</li><li>
Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.</li><li>
Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.</li><li>
Maneuver foot pedals on carts or machines.</li><li>
Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.</li><li>
May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.</li><li>
Must be able to respond quickly to changes in patient and/or unit conditions.</li><li>
Physical Abilities Testing may be required.</li><li>
Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.</li></ul>
Preferred Job Requirements
Education
Bachelor of Science degree in Nursing (BSN)
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Registered Nurse (RN) - Behavioral Health

<div>Major Responsibilities:<ul><li>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</li><li>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</li><li>
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</li><li>
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</li><li>
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.</li><li>
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</li><li>
Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</li></ul>
Licensure, Registration, and/or Certification Required:<ul><li>
None</li></ul>
Education Required:<ul><li>
High School Graduate.
</li></ul>Experience Required:<ul><li>
None</li></ul>
Knowledge, Skills &amp; Abilities Required:<ul><li>
Demonstrate the Advocate Health purpose, values and behaviors.</li><li>
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</li><li>
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</li><li>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</li><li>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</li><li>
Interact with physicians and their staff to resolve issues related to patient care.</li><li>
Collect and manage payments including cash payments and follow security related to cash handling.</li><li>
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</li><li>
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.</li><li>
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</li><li>
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Excellent organizational skills.</li><li>
Demonstrated ability to effectively act as a resource to other staff.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
This position may require travel, therefore, will be exposed to weather and road conditions.</li><li>
Responds quickly to patient medical status and emergency situations occurring in clerical areas.</li><li>
CPR certification may be required based on service location.</li><li>
Notary training/licensure may be required as appropriate for service line and/or facility.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.</li><li>
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.</li><li>
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.</li><li>
Escorts patients to nursing units or outpatient departments as necessary.</li><li>
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
May be asked to work a flexible schedule at times to meet the needs of the department.</li></ul>
Preferred Job Requirements:
Experience Required:<ul><li>
 Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.</li></ul>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Patient Service Representative

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