Qureos Mentor

AIRTRON LLC

<div>Job Description:
Job Summary:
The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices.
Essential Duties/Responsibilities:<ul><li>
Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.</li><li>
General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications.</li><li>
Provide technical support to end-users, resolving hardware and software issues.</li><li>
Manage and implement all aspects of supporting PCs and the clients that use them.</li><li>
Keep current with workstation configurations and management tools.</li><li>
Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices.</li><li>
Procure end-user hardware as needed to support the business.</li><li>
Monitor the performance of end-user computing solutions and deliver enhancements.</li><li>
Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations.</li><li>
Develop and manage Asset control and warehouse inventory management application for the IT department.</li><li>
Develop and deliver documentation to help support IT resources and end-users.</li></ul><h2 class="jobSectionHeader">
Working Conditions:</h2><ul><li>
Onsite with Hybrid capabilities</li><li>
Open office environment</li><li>
Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.</li><li>
24-hour on-call support will require some nights and weekends. Will be required to carry cell phone and be accessible after hours as needed.</li></ul>
Minimum Requirements:
<ul><li>High school diploma or GED equivalent</li><li>
3+ years end-user computing or System Administrations experience.</li><li>
Proficiency in Windows and iOS operating systems, M365 and remote support tools</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent verbal and written communication skills</li><li>
Valid driver's license required</li></ul>
Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree or relevant work experience</li></ul>
Additional Knowledge, Skills and Abilities:<ul><li>
Strong work ethic</li><li>
Highly proactive mindset</li><li>
Strong attention to detail</li><li>
Positive attitude and desire to be a team player</li><li>
Flexibility to work outside of normal business hours as needed</li><li>
Desire to learn and be involved in new business opportunities</li><li>
Ability to manage multiple concurrent projects and associated resources</li><li>
Collaboration with teams across the business</li><li>
Demonstrated ability to create leadership level output</li><li>
Organized and able to coordinate a large volume of requests</li><li>
Demonstrated ability to multitask in a dynamic environment</li><li>
Ability to work independently and collaborate as key team contributor</li><li>
Ability to build positive relationships with customers, both internal and external</li><li>
Excellent verbal and written communication skills</li><li>
Safety mindset and acceptance of a safety culture</li><li>
Related experience may be substituted for education</li></ul>
Physical Requirements:<ul><li>
Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities</li><li>
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots (only as necessary based on safety rules; not required as part of normal job duties)</li><li>
Must be able to adhere to long periods of standing, walking or sitting</li><li>
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.</li><li>
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception</li><li>
Ability to express or exchange ideas by means of the spoken word to impart oral information to others</li><li>
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad</li></ul>
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

End User Computing Administrator

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AIRTRON LLC

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End User Computing Administrator