Qureos Mentor

Al-Mansour Automotive

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 Job Responsibilities:
 
 
 
 
 
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 Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
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 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
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 Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
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 Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
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 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
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 Promote parts &amp; accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
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 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
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 Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
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 Minimum Qualifications
 
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 Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
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 Minimum Experience:
 
 
 
 
 
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 Minimum 2-3 years of experience in the Automotive field is a must
 
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 Job-Specific Skills:
 
 
 
 
 
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 Excellent interpersonal communication skills
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 Excellent command of English Language
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 Problem-solving skills
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 Negotiation skills
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 </ul>
 
 
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Service Advisor

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 Job Role:
 
 
 
 
 As the Workshop Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
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 Conduct regular performance reviews, coach, counsel, and provide support and necessary tools. Create and ensure the implementation of training plans and programs to enable the team to accomplish their tasks efficiently.
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 Cross-check the original customer complaint in the pre-order form against the job card labor operation to ensure agreed repairs are all concluded.
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 Delegate/supervise repair orders to auto technicians and allocate job cards to align the jobs to the skill set and efficiency level to achieve the Fixed Right First Time (FRFT) Target.
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 Discuss repair requirements with the service advisor and ensure customer approval and understanding of needed repairs.
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 Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on a daily basis.
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 Independently conducting all tests and measurements for troubleshooting in accordance with the specifications provided by the manufacturer for all vehicles.
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 Promote safety rules defined for the equipment, instruments, and products. Prepare and conduct every vehicle for a final check and further quality control audit.
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 Team Leader will be closely working with Customers, the department manager and the service team to ensure a high level of customer satisfaction (CSI) and optimum utilization of workshop premises.
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 </ul>
 
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 
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 Bachelor's Degree in Mechanical Engineering or Equivalent is preferable
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 1-3 years of relevant experience as Team Leader or Workshop Engineer (Preferably in Authorized dealers or Sub Dealers)
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 Very Good to Excellent Level of English
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 Job-specific Skills:
 
 
 
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 Excellent technical skills.
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 In-depth knowledge of the products
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 Excellent communication and negotiation skills.
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 Leadership skills
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 Decision making
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 Problem-solving
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 Team building skills
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 </ul>
</div>

Workshop Team Leader

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 The Opportunity:
 
 
 
 
 
 
 We are looking for an experienced and results-driven HR Business Partner to join our growing team. In this pivotal role, you will be a strategic partner to our business units, helping to drive our talent agenda and foster a high-performance culture. If you are passionate about HR and have a proven track record in talent management, talent acquisition, performance management, and account management, we encourage you to apply!
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
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 Talent Management: Partner with leaders to develop and implement effective talent strategies, including succession planning, career development, and employee engagement initiatives.
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 Talent Acquisition: Lead and support recruitment efforts, from sourcing and interviewing to onboarding, ensuring we attract and retain top talent for our automotive operations.
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 Performance Management: Drive the performance management cycle, providing guidance and support to managers on goal setting, feedback, performance reviews, and development plans.
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 Account Management: Serve as a trusted HR advisor and primary point of contact for assigned business units, understanding their unique needs and providing tailored HR solutions.
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 Coach and advise leaders on a variety of HR topics, including employee relations, organizational design, and change management.
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 Analyze HR metrics and data to identify trends and recommend solutions that improve business outcomes.
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 What You'll Bring:
 
 
 
 
 
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 Bachelor's degree in human resources, Business Administration, or a related field.
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 5-7 years of progressive HR experience, preferably within the automotive industry or a fast-paced environment.
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 Demonstrated expertise in Talent Management, including employee development, engagement, and retention strategies.
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 Proven success in Talent Acquisition, with experience recruiting for diverse roles.
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 Strong background in Performance Management, including designing and implementing performance review processes.
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 Excellent Account Management skills, with the ability to build strong relationships and influence stakeholders at all levels.
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 Exceptional communication (verbal and written), interpersonal, and presentation skills.
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 Strong analytical and problem-solving abilities.
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 Ability to work independently and collaboratively in a dynamic environment
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</div>

Showroom Sales Executive

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure efficient and timely aftersales support through strategic service planning, capacity management, and continuous process improvement. The role supports operational excellence and customer satisfaction by aligning service activities with business goals.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Service Planning
 
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 Develop and implement service plans to optimize workshop operations and resource allocation.
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 Coordinate with relevant departments to ensure service activities align with overall business objectives.
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 Capacity Planning
 
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 Analyze current and projected service capacity requirements.
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 Develop strategies to optimize resource utilization and ensure sufficient capacity to meet service demand.
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 Data Analysis &amp; Reporting
 
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 Analyze service performance data to identify trends, gaps, and opportunities for improvement.
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 Prepare and present detailed reports on service KPIs, customer feedback, and operational efficiency.
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 Process Improvement
 
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 Identify inefficiencies and propose process enhancements to improve service quality and turnaround time.
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 Develop, document, and update service procedures and policies to ensure consistency and compliance.
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 Support operation excellence by conducting audits against established aftersales standards.
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 Develop, implement, and monitor action plans to address audit findings.
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 Qualifications:
 
 
 
 
 
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 Bachelor&rsquo;s degree in Business, or any related field.
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 0&ndash;2 years of experience in service planning
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 Excellent spoken English
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 Strong communication and Computer skills.
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 Proficiency Microsoft Office Suite.
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 Automotive Experience is a plus.
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</div>

Service Planning Executive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
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 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
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 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
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 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
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 Extract and combine data to generate standard reports.
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 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
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 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
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 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
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 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
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 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
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 Sell standard products and services to customers and/or supervise a team of sales advisors.
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 Support others by carrying out routine inventory tasks, following established procedures.
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 Education
 
 
 
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 Bachelor Degree in Business Administration or Relevant field of study preferred
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 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
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 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
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 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
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 Accurately identify and understand the key buying influences pertaining to an opportunity.
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 Able to quickly and accurately define the needs of the key buying influencers.
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 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
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 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
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 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
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 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
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 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
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 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
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 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
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 Capable of carefully preparing for client interactions using established frameworks.
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</div>

Retail Sales Executive

<div>
 
 
 About the Job:
 
 
 
 Responsible for updating billing systems, following up and collecting payments, reconciling accounts, and monitoring payment-related customer accounts. Examine financial records, collect information prepare reports, and make recommendations.
 
 
 
 
 
 
 Job Description:
 
 
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 Collection and allocation of payments
 
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 Follow-up, collection, and allocation of customer payments
 
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 Monitoring customer accounts
 
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 Matching payments with invoices and ensuring proper clearing.
 
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 Process Adjustments
 
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 Monthly Closing entries, visa adjustments, invoices to be charged to vendor accounts, distributors' tax commission &hellip;etc.
 
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 Handling customer problems
 
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 Investigate and resolve customer queries and problems
 
 
 
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 Monthly Reports
 
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 Customer aging report for all branches, warranty analysis reports (Overdue &amp; without claims), collection ratios report
 
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 Company Wide Accountabilities:
 
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 Focuses on results to be achieved in the context of the department's goals while seeking guidance and feedback on his/her performance through Mansour's performance management system. Responds effectively and take action to improve the results achieved.
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 Displays appropriate behavior &amp; contributes to creating a positive team spirit.
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 Actively seeks opportunities to learn by formal and informal means, learns from others, adopts &amp; sharing best practices. Show commitment to his/her development needs and plans.
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 Establish effective relationships with internal customers to understand &amp; meet or exceed their needs and expectations. Find ways to ensure internal customer satisfaction.
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 </ol>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
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 Minimum Qualifications:
 
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 A bachelor&rsquo;s degree in accounting, finance, commerce, economics, or a business-related field
 
 
 
 
 
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 Minimum Experience:
 
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 2-4 Years experience in the same position
 
 
 
 
 
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 Job-specific Skills:
 
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 Good written and verbal communication skills, customer service skills, time management and, organizational skills, problem-solving, and decision-making skills, strong mathematical skills, interpersonal skills, decision-making skills, relevant computer applications, and accounts receivable procedures.
 
 
 
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Accounts Receivable Section Head

Join Al-Mansour Automotive and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.