Qureos Mentor

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Oversees all spare parts operations related to the Body &amp; Paint (B&amp;P) division, ensuring accurate parts availability, efficient inventory management, smooth workflow with technicians, and high customer satisfaction. The role supports both body repair and paint shop operations by providing timely, cost‑effective parts and materials.
 
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Maintain optimal stock levels based on historical data, repair trends, and weekly B&amp;P operational demands.
 </li>
 <li>
 Conduct regular physical stock counts to ensure accuracy and reconcile discrepancies.
 </li>
 <li>
 Minimize obsolete, slow‑moving, and excess parts through continuous monitoring and corrective action.
 </li>
 <li>
 Ensure proper tagging, labeling, binning, and documentation of all parts and materials.
 </li>
 <li>
 Monitor paint materials usage and ensure availability of consumables for uninterrupted operations.
 </li>
 </ul>
 
 
 Parts Operations &amp; Workflow Support
 
 
 <ul>
 <li>
 Ensure timely issuance of parts and materials to body and paint technicians to avoid workflow delays.
 </li>
 <li>
 Coordinate with workshop supervisors to prioritize repair orders and pre‑pick required parts.
 </li>
 <li>
 Support the estimation team with accurate parts identification for repair quotations.
 </li>
 <li>
 Ensure all parts movements are recorded in the system accurately and in real time.
 </li>
 </ul>
 
 
 Process Optimization &amp; Compliance
 
 
 <ul>
 <li>
 Implement best‑practice inventory and parts counter processes in line with company policies.
 </li>
 <li>
 Ensure compliance with safety, storage, and quality standards for all B&amp;P parts and paint materials.
 </li>
 <li>
 Identify gaps and recommend improvements to enhance efficiency and reduce operational costs.
 </li>
 <li>
 Maintain clean, organized, and audit‑ready parts storage areas.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and supervise parts counter staff, storekeepers, and inventory personnel.
 </li>
 <li>
 Provide training on parts identification, system usage, and inventory processes.
 </li>
 <li>
 Set performance objectives, monitor achievements, and support continuous development.
 </li>
 <li>
 Enforce discipline, teamwork, and adherence to operational standards.
 </li>
 </ul>
 
 
 Customer Service &amp; Coordination
 
 
 <ul>
 <li>
 Ensure high service levels to both internal customers (workshop, estimators, technicians) and external customers.
 </li>
 <li>
 Resolve parts‑related issues promptly and professionally.
 </li>
 <li>
 Coordinate with procurement, logistics, and suppliers to ensure timely availability and quality of parts.
 </li>
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 <li>
 
 English proficiency:
 
 Very good spoken and written.
 </li>
 <li>
 3&ndash;5 years of experience in
 
 automotive parts
 
 , preferably within
 
 Body &amp; Paint (B&amp;P)
 
 operations.
 </li>
 <li>
 
 Technical Knowledge:
 
 Strong understanding of automotive parts, paint materials, consumables, and repair processes.
 </li>
 <li>
 Excellent Communication Skills
 </li>
 </ul>
 
 
</div>

Body & Paint Parts Branch Supervisor

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
 <li>
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
 <li>
 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
 <li>
 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration or Relevant field of study preferred
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
 </li>
 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
 </li>
 <li>
 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
 <li>
 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
 <li>
 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
 <li>
 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
</div>

Retail Sales Executive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favorable customer satisfaction through MAG CRM.
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
 <li>
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
 <li>
 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
 <li>
 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 Education
 
 
 
 
 Bachelor Degree in Business Administration or Relevant field of study preferred
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 1 - 2 Prior sales experience is preferable
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
 </li>
 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
 </li>
 <li>
 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
 <li>
 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
 <li>
 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
 <li>
 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
 
 
</div>

IM-Sales Executive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 
 B&amp;P Parts sales executive main role is to sell spare parts, replacement parts and accessories to customers. Identify and advise the correct part or a suitable substitute based on an examination of the damaged part or customer's description of the problem.
 
 
 Achieves a high rate of customer satisfaction while maintaining a high sales and profit volume, while maintain inventory and track down rare parts for older machines and equipment.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Assist in stock control by proactively request items to ensure the availability of proper inventory levels to fill a customer's needs and support branch manager and inventory analyst to accurately project inventory levels and orders.
 </li>
 <li>
 Maintains excellent relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
 </li>
 <li>
 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
 </li>
 <li>
 Promoting Sales through a professional and customer friendly demonstration and presentation of products
 </li>
 <li>
 Support business through preparing reports, collecting, analyzing, and summarizing information
 </li>
 </ul>
 
 
 
 Education
 
 
 
 
 
 
 
 Bachelor Degree
 
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 Must be having at least 1 years in sales, preferably in parts
 
 
 
 
 Job specific Skills:
 
 
 
 <ul>
 <li>
 Ability to search parts numbers or to use the computer and standard catalogs.
 </li>
 <li>
 Knowledgeable in general office equipment.
 </li>
 <li>
 Strong negotiation skills.
 </li>
 <li>
 Familiar with warehouse management and operations
 </li>
 <li>
 Ability to manage priorities and deadlines.
 </li>
 <li>
 Comfortable in a growth target driven environment.
 </li>
 <li>
 Well organized, independent, with a good sense of planning.
 </li>
 <li>
 Proven experience in territory development, client acquisition and retention.
 </li>
 <li>
 Proven relationship building skills.
 </li>
 <li>
 Must have good interpersonal &amp; leadership skills
 </li>
 <li>
 Excellent communication skills in English written and spoken.
 </li>
 <li>
 Highly motivated; manner and appearance; reliable.
 </li>
 </ul>
 
 
</div>

Body & Paint Parts Sales Executive

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To measure and allocate costs of products and services produced by the company and process related payments efficiently and accurately.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Post and analyze vendor invoices on SAP, ensuring accurate allocation to the G/L and Cost Center.
 </li>
 <li>
 Report monthly aging for Trade and Non-Trade Payables.
 </li>
 <li>
 Prepare weekly payments for foreign and local suppliers in compliance with agreed payment terms.
 </li>
 <li>
 Reconcile GR/IR accounts monthly and analyze any discrepancies.
 </li>
 <li>
 Process payments for customs duties, withholding tax, VAT, and salary tax on time.
 </li>
 <li>
 Support monthly and year-end closing by posting accruals/prepayments, reconciling cost of sales, and reporting variances.
 </li>
 <li>
 Follow up on employee cash custodies and report periodically.
 </li>
 <li>
 Reconcile payments and prepare account analyses.
 </li>
 <li>
 Correspond with vendors and respond to inquiries.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 Bachelor&rsquo;s degree in Accounting
 
 
 
 Minimum Experience:
 
 
 
 2-3 years experience in Accounts Payable / General Accounting
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 <ul>
 <li>
 Strong organizational and prioritization abilities
 </li>
 <li>
 Advanced Excel and related applications
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Strong confidentiality and communication skills
 </li>
 <li>
 Problem-solving and information management
 </li>
 <li>
 Ability to work extended hours when needed
 </li>
 </ul>
</div>

Accounts Payable Senior Accountant

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Sales Consultant, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
 <ul>
 <li>
 Welcome and engage showroom visitors, understanding their needs and preferences.
 </li>
 <li>
 Provide detailed product information, demonstrations, and test drive coordination.
 </li>
 <li>
 Guide customers through the sales process, including financing and delivery options.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Journey:
 
 
 <ul>
 <li>
 Ensure a smooth and memorable customer journey from entry to post-purchase.
 </li>
 <li>
 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
 </li>
 <li>
 Resolve customer concerns promptly and professionally, escalating when necessary.
 </li>
 </ul>
 
 
 
 
 
 Showroom Operations:
 
 
 <ul>
 <li>
 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
 </li>
 <li>
 Support inventory management and coordinate with logistics for vehicle availability.
 </li>
 <li>
 Assist in organizing showroom events and client engagement activities.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting:
 
 
 <ul>
 <li>
 Work closely with sales, service, and marketing teams to align on customer experience goals.
 </li>
 <li>
 Track customer interactions and feedback using CRM tools.
 </li>
 <li>
 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in automotive sales or customer-facing roles.
 </li>
 <li>
 Excellent spoken English
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 Passion for customer service and relationship building.
 </li>
 <li>
 Sales-driven with a consultative approach.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Showroom Sales Executive

Join Al-Mansour Automotive and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.