Qureos Mentor

Al-Mansour Automotive

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 Job Responsibilities:
 
 
 
 
 
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 Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
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 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
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 Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
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 Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
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 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
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 Promote parts &amp; accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
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 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
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 Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
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 Minimum Qualifications
 
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 Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
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 Minimum Experience:
 
 
 
 
 
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 Minimum 2-3 years of experience in the Automotive field is a must
 
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 Job-Specific Skills:
 
 
 
 
 
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 Excellent interpersonal communication skills
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 Excellent command of English Language
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 Problem-solving skills
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 Negotiation skills
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Service Advisor

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 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
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 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
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 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
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 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
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 Extract and combine data to generate standard reports.
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 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
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 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
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 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
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 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
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 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
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 Sell standard products and services to customers and/or supervise a team of sales advisors.
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 Support others by carrying out routine inventory tasks, following established procedures.
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 Education
 
 
 
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 Bachelor Degree in Business Administration or Relevant field of study preferred
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 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
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 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
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 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
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 Accurately identify and understand the key buying influences pertaining to an opportunity.
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 Able to quickly and accurately define the needs of the key buying influencers.
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 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
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 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
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 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
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 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
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 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
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 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
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 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
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 Capable of carefully preparing for client interactions using established frameworks.
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Retail Sales Executive

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 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Make outbound and follow-up calls promptly and professionally.
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 Follow communication scripts when handling different topics.
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 Respond to customer inquiries in a timely manner.
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 Record and update accurate customer information and feedback.
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 Document all call details according to standard operating procedures.
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 Upsell services and retain customers when possible.
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 Meet performance goals for call handling and quality.
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 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
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 Requirements:
 
 
 
 
 
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 Educational Background:
 
 Bachelor&rsquo;s degree.
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 Excellent English verbal communication skills
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 Previous experience in a customer support role.
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 Strong phone, verbal, and written communication skills with active listening.
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 Comfortable working with computers and CRM or SAP systems (preferred).
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 Ability to work flexible shifts, including weekends and holidays.
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 Patience, customer focus, and adaptability to different personality types.
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 Familiarity with Microsoft Office.
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 Ability to multitask and speed typing skills.
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Call Center Specialist

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 The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the Showroom, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Receiving Visitors:
 
 Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
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 Handling Enquiries and Correspondence:
 
 Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally regularly to convey requests, provide instructions, or obtain information
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 Business Meetings/Events Arrangement:
 
 Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time. On behalf of a senior colleague
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 Administration:
 
 Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.
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 Collect Information from Customers:
 
 Collect varied and somewhat complex information and data from customers/service users by information requirement, capturing this and inputting it into relevant forms, systems, and processes.
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 Qualifications
 
 
 
 
 
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 Bachelor's Degree
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 Fluent in English
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 Ability to maintain a positive attitude
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 Excellent communication skills
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Receptionist

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 Job Role
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 Job Responsibilities
 
 
 
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 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
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 Provide advanced product/service information and respond to complex customer questions about the product/service.
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 Provide fault isolation and resolution to limit and address issues promptly.
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 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
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 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
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 Carry out relatively simple testing and quality assurance tasks.
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 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
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 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
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 Respond to personal objectives and use performance management systems to improve personal performance.
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 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
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 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 
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 </ul>
 
 
 Education
 
 
 
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 Minimum Two Years Of Experience.
 
 
 
 
 Job specific
 
 
 
 
 Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
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 In depth knowledge of the products
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 Excellent communication and negotiations skills.
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 Leadership skills
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 Decision making
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 Problem solving
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 Team building skills
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 </ul>
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MG Workshop Team Leader