Qureos Mentor

ALDAR

<div>
 
 
 Aldar Retail Management
 
 looking for an
 
 Employee Relations Officer
 
 to support day-to-day HR operations and employee relations activities across the full employee lifecycle. This role plays a key part in ensuring smooth onboarding, compliance with UAE Labour Law, effective HR administration, and a positive employee experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Employee Lifecycle &amp; Onboarding
 
 
 <ul>
 <li>
 Manage end-to-end onboarding, including offer letters, contracts, and onboarding documentation
 </li>
 <li>
 Liaise with new joiners to ensure timely communication and document collection
 </li>
 <li>
 Maintain accurate and up-to-date employee records
 </li>
 <li>
 Support employee orientation and coordinate onboarding requirements with internal stakeholders
 </li>
 </ul>
 
 
 Visa, Work Permit &amp; Government Processes
 
 
 <ul>
 <li>
 Coordinate visa and work permit processing in collaboration with PRO and government authorities
 </li>
 <li>
 Ensure compliance with MOHRE requirements and employee registrations
 </li>
 <li>
 Track visa and work permit status and ensure timely follow-ups
 </li>
 <li>
 Handle employee-related documentation on government portals
 </li>
 </ul>
 
 
 HR Systems &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate employee data on HRMS platforms (Oracle Fusion experience is a strong advantage)
 </li>
 <li>
 Process employee changes including transfers, promotions, salary updates, and status changes
 </li>
 <li>
 Support HR reporting, headcount tracking, and documentation control
 </li>
 </ul>
 
 
 Attendance, Leave &amp; Probation
 
 
 <ul>
 <li>
 Monitor attendance and support policy implementation
 </li>
 <li>
 Coordinate attendance discrepancies and leave records with employees and managers
 </li>
 <li>
 Track probation periods and prepare confirmation, extension, or non-confirmation documentation
 </li>
 </ul>
 
 
 Offboarding &amp; Exit Management
 
 
 <ul>
 <li>
 Manage full offboarding processes including resignations, clearances, and exit documentation
 </li>
 <li>
 Prepare service certificates, experience letters, NOCs, and exit letters
 </li>
 <li>
 Coordinate with Finance/Payroll for final settlements, leave balances, and EOSB calculations
 </li>
 </ul>
 
 
 Payroll &amp; Benefits Support
 
 
 <ul>
 <li>
 Support payroll processes through accurate employee data and salary structure updates
 </li>
 <li>
 Coordinate employee benefits such as medical insurance and other applicable programs
 </li>
 <li>
 Support pension registration and related coordination where applicable
 </li>
 <li>
 Assist with payroll reports and employee cost analysis
 </li>
 </ul>
 
 
 Employee Relations &amp; Compliance
 
 
 <ul>
 <li>
 Support employee relations matters, queries, and basic grievance handling
 </li>
 <li>
 Assist with disciplinary documentation and case records when required
 </li>
 <li>
 Ensure confidentiality and professional handling of sensitive matters
 </li>
 <li>
 Support compliance with UAE Labour Law, HR policies, audits, and SOP updates
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong knowledge of HR operations and employee lifecycle management
 </li>
 <li>
 Solid understanding of UAE Labour Law and MOHRE processes
 </li>
 <li>
 Experience with HRMS systems (Oracle Fusion preferred)
 </li>
 <li>
 Strong documentation and drafting skills
 </li>
 <li>
 High attention to detail, confidentiality, and professional judgment
 </li>
 <li>
 Strong communication and stakeholder management abilities
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 2&ndash;3 years of experience in HR Operations and Employee Relations
 </li>
 <li>
 Hands-on experience in onboarding, offboarding, probation, and attendance management
 </li>
 <li>
 Payroll and HR reporting experience is an advantage
 </li>
 </ul>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Retail, hospitality, or multi-site operational environments
 </li>
 <li>
 Matrix or multi-entity organizations (JV structures)
 </li>
 <li>
 Employee benefits administration and insurance/pension coordination
 </li>
 </ul>
 
 
</div>

Employee Relations Officer - Aldar Retail Management

<div>
 
 
 Join Aldar Retail Management &ndash; Where Talent Meets Opportunity!
 
 
 
 
 
 
 At
 
 Aldar Retail Management
 
 , we&rsquo;re shaping the future of retail across the UAE. From managing vibrant F&amp;B destinations to delivering world-class shopping experiences, we&rsquo;re redefining how communities connect, shop, and thrive.
 
 
 Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you&rsquo;re ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region&rsquo;s leading retail environments,
 
 this is your opportunity to be part of something extraordinary.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The role of the Delivery Manager is for the efficient management of the tenant, the tenants design and construction teams throughout all phases of the retail delivery process. Ensuring adherence of design and construction as per the criteria manuals, and compliance to all relevant local statutory approvals. Achieve on time completion and opening of all allocated units, being proactive and using all available resources. Actively manages all aspects of fit- out works and connection to Mall services.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Must be multidisciplined in retail knowledge, project management and construction management.
 </li>
 <li>
 Point of Contact for Landlord, Tenants, Contractors and other Project Stakeholders for tenancy related delivery works.
 </li>
 <li>
 Prepare and issue the Retail Delivery milestones in accordance with the NTC
 </li>
 <li>
 Support the Review of Architectural and MEP Drawings based on Landlord/Authorities Regulations in accordance with agreed lease timelines.
 </li>
 <li>
 Establishing and implementing the leasing and retail delivery strategy throughout the Project.
 </li>
 <li>
 Establish and maintain positive relationships with all stakeholders throughout the retail delivery process
 </li>
 <li>
 Manage all documentation and technical records required for closing out the project as per the approved RD&amp;D policy and procedures.
 </li>
 <li>
 Support in preparation of Lease Outline Drawings (LOD).
 </li>
 <li>
 Support in preparation of Tenant Fit-Out and logistic Manuals.
 </li>
 <li>
 Facilitate on-site tenants fit-out/services and co-ordination by working with the tenant&rsquo;s project team to ensure the overall project progress as per the agreed milestones.
 </li>
 <li>
 Equips stakeholders with all required documentation and responds to all queries and requests for information promptly.
 </li>
 <li>
 Verifies compliance of on-site build to approved architectural and MEP designs.
 </li>
 <li>
 Direct and monitor issues related to tenants fit-out to ensure that they are in compliance with the Mall&rsquo;s criteria and local statutory rules and regulations.
 </li>
 <li>
 Knowledge and understanding of local authority approval processes and requirements.
 </li>
 <li>
 Collates all required documentation for tenant variation requests.
 </li>
 <li>
 Perform other related duties or assignments as required &amp; directed.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 BSc in Architect/Interior Architect/Interior Designer/Civil Engineer/Mechanical Engineer.
 </li>
 <li>
 Occupational Health and Safety discipline and an international sustainability system are highly desirable.
 </li>
 <li>
 Project Management skills
 </li>
 </ul>
 
 
 
 
 
 Experience and Skills:
 
 
 <ul>
 <li>
 8-10 years of professional experience with at least 3 years in a similar capacity, preferably within the Real Estate industry.
 </li>
 <li>
 Role with Landlord/Tenant Developer experience is mandatory
 </li>
 <li>
 Knowledge of contracting, negotiating, and change management.
 </li>
 </ul>
 
 
</div>

Delivery Manager - Aldar Retail Management

<div>
 
 
 JOB PURPOSE
 
 
 
 To provide comprehensive administrative, financial, and operational support to the Legal Department, particularly in relation to Local Law Firm Panel matters, litigations, and case management, ensuring effective coordination, strong document and financial management practices, and the timely execution of departmental and legal processes.
 
 
 
 
 
 
 ROLES AND RESPONSIBILITIES
 
 
 
 
 
 
 LOCAL LAW FIRM PANEL MATTERS/ LITIGATION/CASES
 
 
 
 
 <ol>
 <li>
 
 Financial Administration &amp; Budget Management
 
 </li>
 </ol>
 
 &bull; Process invoices for the Legal Department, including raising Purchase Requisitions, securing Purchase Orders, and submitting invoices to Finance for settlement.
 
 
 &bull; Maintain accurate records and copies of invoices and receipts for all local law-firm panel matters. &bull; Prepare and submit credit card reports/statements to Finance for litigation, arbitration, and dispute-related expenditures.
 
 
 &bull; Track, monitor, and report year-to-date budget expenditures for all legal functions.
 
 
 &bull; Prepare and submit monthly, quarterly, and annual accruals to all relevant Finance units.
 
 
 
 2. Procurement &amp; Tender Process Support
 
 
 
 &bull; Maintain an updated registry of all Requests for Proposals (RFPs), Tenders, Single Source Forms, Legal Award Recommendation Report / Legal Appointment Form, and Appointment Recommendation Reports issued by the Legal Department, including supporting documents such as proposals, evaluations, award documentation, TCRFs, and budgets.
 
 
 &bull; Assist Legal Counsel in preparing and submitting the complete Tender Suite (TCRF, RFP, evaluation reports, award recommendations, etc.) to the Procurement Department.
 
 
 
 3. Legal Operations &amp; Document Control.
 
 
 
 &bull; Assign reference numbers and coordinate workflows for letters, agreements, NDAs, POAs, contracts, and other legal instruments.
 
 
 &bull; Manage and maintain departmental tracking tools including the Invoice Tracker, Litigation Tracker, RFP Tracker, Trademark Tracker and other registries.
 
 
 &bull; Facilitate the receipt and delivery of cheques to relevant internal teams or external parties.
 
 
 &bull; Monitor and manage inquiries received through the Legal Helpdesk mailbox
 
 
 
 
 
 
 YoE / QUALIFICATIONS / SKILLS
 
 
 
 
 
 
 
 RELATED YEAR OF EXPERIENCE
 
 
 
 Min of: 5+ years of experience, with at least 5 years in Administration/ management, or similar experience in a medium sized company
 
 
 
 
 
 
 FIELD OF EXPERIENCE
 
 
 
 &bull; Real Estate / Private sector
 
 
 
 TECHNICAL AND INTERPERSONAL SKILLS
 
 
 
 &bull; Demonstrated skills in building and maintaining strong relationships with internal and external stakeholders
 
 
 &bull; Fluent in English, written and spoken, and good communication and interpersonal skills
 
 
 &bull; High attention to detail, accuracy, and confidentiality
 
 
 &bull; Great understanding of policies, procedures &amp; work methods
 
 
 &bull; Proficiency in MS Office applications and enterprise systems
 
 
 &bull; Excellent organizational and multitasking skills
 
 
 &bull; Ability to coordinate with cross-functional teams and work under pressure.
 
 
 
 QUALIFICATION
 
 
 
 &bull; 2-year college diploma or equivalent is required
 
 
 &bull; Prior experience supporting legal, compliance, or finance teams is an advantage
 
</div>

Admin Assistant- Temporary Position

<div>
 
 
 Join Aldar Retail Management &ndash; Where Talent Meets Opportunity!
 
 
 
 
 
 
 At
 
 Aldar Retail Management
 
 , we&rsquo;re shaping the future of retail across the UAE. From managing vibrant F&amp;B destinations to delivering world-class shopping experiences, we&rsquo;re redefining how communities connect, shop, and thrive.
 
 
 Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you&rsquo;re ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region&rsquo;s leading retail environments,
 
 this is your opportunity to be part of something extraordinary.
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 
 To support the
 
 Retail Design &amp; Delivery
 
 department with all related administration and document control functions and ensure the smooth-running of daily operations of the retail design and delivery department.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Undertake all requested functions related to reporting, tracking of information &amp; drawings, archiving, maintain document registers, and document control.
 </li>
 <li>
 Coordinate day to day office activities and operations to secure efficiency and compliance to company policies.
 </li>
 <li>
 Preparation and update of all reports and trackers.
 </li>
 <li>
 Input information provided by the client into the appropriate reports and trackers.
 </li>
 <li>
 Extract data and produce summary reports from the associated trackers.
 </li>
 <li>
 Track information reporting and follow up internally to ensure the response time of the team is within to acceptable time frame
 </li>
 <li>
 Contact clients/tenants to schedule meeting
 </li>
 <li>
 Prepare minutes of the meeting when requested
 </li>
 <li>
 Submit timely reports and prepare presentations/proposals as assigned.
 </li>
 <li>
 Issue trackers and reports to the client.
 </li>
 <li>
 Issue project documentation and drawings as requested.
 </li>
 <li>
 Prepare invoices as requested.
 </li>
 <li>
 Follow up on outstanding invoices and track invoices and payments.
 </li>
 <li>
 Responsible for filling system accuracy and maintain internal database and filing systems.
 </li>
 <li>
 Prepares letters and forms upon requests.
 </li>
 <li>
 Ensure compliance with documentation naming protocol.
 </li>
 <li>
 Ensure back up of all pertinent information.
 </li>
 <li>
 Upload documents and drawings onto the client&rsquo;s external platforms as required.
 </li>
 <li>
 Assist colleagues whenever necessary.
 </li>
 <li>
 Perform other related duties or assignments as required &amp; directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 
 
 Education:
 
 
 
 High School Certificate or Equivalent
 
 
 
 
 
 
 Experience:
 
 
 
 Minimum 3 years&rsquo; experience in document control or administrative role with proven experience as an Administrator, Administrative Assistant, or relevant role.
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Proficient in Excel, word &amp; power point
 </li>
 <li>
 Excellent Communication
 </li>
 <li>
 Self- motivated
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Problem-solving attitude with an eye for detail
 </li>
 <li>
 Understanding of construction drawings an advantage
 </li>
 </ul>
 
 
</div>

Document Controller - Aldar Retail Management

<div>
 
 We are looking for an experienced and customer-focused
 
 Customer Service Supervisor
 
 to oversee the day-to-day operations of the Customer Service team at
 
 Al Hamra Mall
 
 . This role is key to delivering exceptional guest experiences, supervising team performance, handling escalated concerns, and ensuring smooth operations across guest services and Aldar Gift Card activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Team Supervisory
 
 
 <ul>
 <li>
 Lead daily team briefings to align on priorities, updates, and service expectations.
 </li>
 <li>
 Provide on-the-job training, coaching, and clear instructions to customer service staff.
 </li>
 <li>
 Monitor team performance, identify training needs, and arrange refresher sessions (quarterly or ad hoc).
 </li>
 <li>
 Motivate the team to maintain a professional, service-oriented mindset.
 </li>
 <li>
 Ensure fair task delegation, conduct feedback sessions, and support.
 </li>
 </ul>
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Support and uphold service standards across guest services, concierge, valet, parking, cleanliness, and security.
 </li>
 <li>
 Implement mystery shopper programs, customer journey mapping, and feedback mechanisms to drive service improvement.
 </li>
 <li>
 Monitor real-time operations and act promptly to resolve service gaps or guest concerns.
 </li>
 </ul>
 
 
 Daily Operations
 
 
 <ul>
 <li>
 Review and prioritize customer inquiries, complaints, and internal communications.
 </li>
 <li>
 Ensure timely follow-up and resolution of customer complaints across all channels.
 </li>
 <li>
 Conduct daily reconciliation of Aldar Gift Card sales and coordinate with Finance and relevant teams.
 </li>
 <li>
 Visit customer service desks regularly to address operational and staffing needs.
 </li>
 <li>
 Maintain clear communication with internal stakeholders and escalate unresolved matters when required.
 </li>
 </ul>
 
 
 Reporting &amp; Administration
 
 
 <ul>
 <li>
 Prepare and submit daily, weekly, and monthly reports on customer inquiries, complaints, and gift card sales.
 </li>
 <li>
 Maintain accurate and up-to-date store lists (trading, closed, or under renovation).
 </li>
 <li>
 Escalate key feedback, trends, and operational risks to line management.
 </li>
 <li>
 Ensure accurate documentation and timely submission of all reports.
 </li>
 </ul>
 
 
 Gift Card &amp; Financial Responsibilities
 
 
 <ul>
 <li>
 Oversee Aldar Gift Card operations, including daily sales counts, reconciliation, and reporting.
 </li>
 <li>
 Ensure strict compliance with cash-handling procedures.
 </li>
 <li>
 Coordinate with Finance, Aldar Gift Card, and Darna teams for merchant updates and reporting.
 </li>
 <li>
 Liaise with corporate clients for bulk gift card requests.
 </li>
 </ul>
 
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Work closely with Leasing, Property Management, retailers, and government &amp; tourism entities.
 </li>
 <li>
 Support mall events, activations, and campaigns as required.
 </li>
 <li>
 Build strong working relationships across departments and external stakeholders.
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 <ul>
 <li>
 Customer satisfaction (NPS, CSAT, mystery shopper results).
 </li>
 <li>
 Complaint resolution quality and turnaround time.
 </li>
 <li>
 Compliance with SOPs and Aldar CX standards.
 </li>
 <li>
 Team engagement, training completion, and service recovery performance.
 </li>
 <li>
 Accuracy of gift card reconciliation and reporting.
 </li>
 <li>
 Quality and timeliness of operational reports.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 6 years
 
 of progressive experience in customer experience, hospitality, retail, or destination management.
 </li>
 <li>
 At least
 
 3 years
 
 in a supervisory or managerial role.
 </li>
 <li>
 Experience within shopping malls, retail environments, hospitality, luxury service, or airport/transport CX is preferred.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Hospitality, Marketing, or Customer Experience Design.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Service design and customer journey mapping expertise.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-management skills.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities.
 </li>
 <li>
 Proficiency in CX tools and data-driven reporting.
 </li>
 </ul>
 
 
 Additional Information
 
 
 <ul>
 <li>
 Based at
 
 Al Hamra Mall, Ras Al Khaimah
 
 .
 </li>
 <li>
 Role requires presence during operational hours, weekends, and key seasonal activations as required.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor - Aldar Retail Management