Urwah Admin

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Senior Sales Executive &ndash; B2B is responsible for driving revenue growth by penetrating the architect, consultant, and contractor markets. This role focuses on securing Safat Home&rsquo;s presence in large-scale commercial and residential projects. The position requires a high-performing sales professional who can identify key decision-makers, manage complex negotiation cycles, and ensure seamless delivery and installation through effective internal coordination.
 
 Job Responsibilities
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Influence &amp; Specification: Actively target and build relationships with architects and consultants to ensure Safat Home products (specifically tiles, sanitary ware, and furniture) are specified in project tenders.
 </li>
 <li>
 Research and identify upcoming commercial and residential projects in Kuwait and the GCC, ensuring a consistent pipeline of opportunities.
 </li>
 <li>
 Network Management: Leverage and expand an existing network of contractors, site engineers, and developers to secure direct sales and repeat business.
 </li>
 <li>
 Consistently deliver and over-achieve monthly and annual sales targets in terms of volume, value, and profit margins.
 </li>
 <li>
 Lead the entire sales process from initial inquiry and quotation to technical presentation, negotiation, and final closing of the deal.
 </li>
 <li>
 Monitor market trends and competitor pricing to provide feedback to the Category and Marketing teams, ensuring Safat Home remains competitive.
 </li>
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 Coordinate closely with the Delivery and Installation departments to ensure project timelines are met and customer satisfaction is maintained.
 </li>
 <li>
 Work with the Category and Marketing teams to stay updated on product availability, new arrivals, and promotional support for the B2B sector.
 </li>
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 Follow up on the progress of all sales orders, ensuring documentation is accurate and payment terms are strictly followed.
 </li>
 <li>
 Conduct monthly analysis of sales results and activity implementation.
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 <li>
 Provide regular updates to the B2B Manager on project progress, market shifts, and potential new initiatives to capture market share.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Minimum 10 years of proven project sales experience within the building materials industry. Specialized knowledge in tiles and sanitary ware is highly preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Architecture, Civil Engineering, or a related field.
 </li>
 <li>
 Network: A strong, existing portfolio of contacts among Architects, Consultants, and Contractors in the Kuwait/GCC region.
 </li>
 <li>
 Excellent interpersonal skills with the ability to communicate fluently in Arabic and English.
 </li>
 <li>
 Strong presentation abilities and proficiency in MS Office (Excel, PowerPoint, and Word).
 </li>
 <li>
 Must possess a valid Kuwait driving license and a Transferable Visa (Article 18).
 </li>
 </ul>
</div>

Sr. Sales Executive - B2B (Home Furniture)

<div>
 Job description:
 
 
 Long Description Job Summary
 
 The primary responsibility is to follow-up on the legal delinquent customers, negotiate and provide solution to recover the company money. He should ensure to achieve his KPIs and develop necessary&nbsp; skills sets to deliver them. Throughout his follow-up process, he should to follow company policy and demonstrate high level of integrity and ethical behavior.
 
 Job Responsibilities
 <ul>
 <li>
 Review the customers allocation sheet and prepare a tasklist to over perform the activities on a daily basis based on priority type of customer
 </li>
 <li>
 Daily communication over Ameyo, Phone, Whatsapp or other available channel, negotiate with customer to pay his outstanding amount
 </li>
 <li>
 Prepare a list of customers which needs SMS communication and forwarded to his Supervisor for necessary action
 </li>
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 Prepare a ist of customers who needs Field visit to be deliver warning letter
 </li>
 <li>
 Follow the Calling/SMS script while communicating with customers
 </li>
 <li>
 Search for a new info. through external sources including workplace, friends, relatives and take necessary steps to contact customers
 </li>
 <li>
 Record all the follow-up feedback with customers in EBIX system
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 <li>
 Follow up the status of the customers weekly in the courts.
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 <li>
 Going to our customers &ldquo;Field visit&rdquo; in their work or home and make sure their presence in these addresses.
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 <li>
 Field Implementation for ( Arrest order against customer who refuse to pay with a secret police ).
 </li>
 <li>
 Captured customer car &ndash; includes all necessary &nbsp;steps.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Minimum of 2 years Collection experience with Diploma/Bachelors degree in Law preferable
 </li>
 <li>
 Excellent Arabic language and English will be highly preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively.
 </li>
 <li>
 Commitment to providing high-quality customer service.
 </li>
 </ul>
 Education Diploma/Bachelors degree
</div>

Legal Representative

<div>
 Job description:
 
 
 Long Description Job Summary
 
 The Field Sales Manager ensures that the sales representative and merchandisers achieve the best possible results through effective control, training, and frequent market contact with both the sales force and customers. The Field Sales Manager is accountable for the level of customer service provided by the sales force and responsible for the training, development and field effectiveness of the sales personnel. He or she also reports on market and competitive developments to the market manager taking a pro-active role in recommending operational improvements.
 
 Job Responsibilities
 <ul>
 <li>
 Ensure that the sales force are properly equipped, trained and motivated to achieve their objectives
 </li>
 <li>
 Work in market on a regular basis with all sales personnel to assist them in managing customer issues, improving performance and providing training objectives
 </li>
 <li>
 Report market and competitive activities to your manager with recommendations on actions and objectives that should be adhered to
 </li>
 <li>
 Review and analyses sales force achievements to ensure company objectives are being achieved and control systems adhere to
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 <li>
 Assist the sales representatives in identifying and pursuing new business opportunities via expansion of the customer base, promotional activities, range extensions or merchandising changes
 </li>
 <li>
 Frequently review the sales priorities, planning and presentation of the sales force ensuring that they are continuously aware of all stock, pricing and promotional issues
 </li>
 <li>
 Accompany each sales representative in the market for a minimum of 1 day per month
 </li>
 <li>
 Ensure that all Sales Representatives and Merchandisers receive a complete assessment form with agreed follow up objectives within 2 working days of the accompanied fieldwork and conduct annual and six monthly appraisals for all sales representatives and merchandisers reporting to you
 </li>
 <li>
 Submit a monthly time plan to the manager
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 <li>
 Ensure that the volume and value sales targets are achieved in each customer sector.
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 Recommend on changes to credit limits and assist Sales Representatives achieve the company target of debtor days
 </li>
 <li>
 Authorize Sales Representative&rsquo;s orders, agreed FOC&rsquo;s damaged goods uplifts and customer discounts
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 2 years&rsquo; experience in FMCG field
 </li>
 <li>
 Must have Bachelor's degree
 </li>
 <li>
 Creative and organized
 </li>
 <li>
 Must have strong communication skills both in English and Arabic
 </li>
 <li>
 &nbsp;Team Player
 </li>
 <li>
 Must have valid Kuwait driving license
 </li>
 <li>
 Expert in using Microsoft Office applications
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree
 
 
 Profile description:
 
 
 
 The Field Sales Manager ensures that the sales representative and merchandisers achieve the best possible results through effective control, training, and frequent market contact with both the sales force and customers. The Field Sales Manager is accountable for the level of customer service provided by the sales force and responsible for the training, development and field effectiveness of the sales personnel. He or she also reports on market and competitive developments to the market manager taking a pro-active role in recommending operational improvements
 
</div>

Field Sales Manager

<div>
 Job description:
 
 
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Typing of all correspondence i.e. letters, memos, schedules, agendas, trackers etc.&nbsp;
 
 &bull;Handling independent business correspondence for the division (incoming and outgoing)&nbsp;
 
 &bull;Directing incoming telephone calls to the appropriate recipient&nbsp;
 
 &bull;Manage, organize, and update relevant data, maintain a proper filing system for the division
 
 &bull;Organizing all business operations related events i.e. training, team meeting, etc.&nbsp;
 
 &bull;Organizing travel and hotel reservations for business trips from and visitors to, the division as well as visa processing&nbsp;
 
 &bull;Responsible for preparing new employees on boarding activities
 
 &bull;Coordinating with personnel office especially in-residence related matters and maintaining a proper tracker
 
 &bull;Coordination of tasks, projects and staff across various locations in Kuwait (warehouses, offices, suppliers, business partners and other facilities)&nbsp;
 
 &bull;Responsible for division's stationery requirements&nbsp;
 
 &bull;Support employees in initiating various requests through Talent Hub (Salary certificate, leave request, bank info change, passport request, resignation, off boarding, Expenses Claim etc&hellip;.)
 
 &bull;Responsible for consolidating the outbound list from the sales team and sharing it with the warehouse to prepare the deliveries for the second working day
 
 &bull;Support the division with all administrative tasks whenever is required
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;Bachelor's / Diploma Degree in Business Administration
 
 &bull;At least 1 to 2 years work experience in a similar administrative role
 
 &bull;Excellent communication skills in English are a must&nbsp;
 
 &bull;Solid knowledge of wider Kuwait&nbsp;
 
 &bull;Planning and organizational skills&nbsp;
 
 &bull;Good computer knowledge and skills (Outlook &ndash; Microsoft Word &ndash; Excel &ndash; PowerPoint &ndash; Internet)&nbsp;
 
 &bull;Must be self-motivating, driven, initiative and able to work independently and against tight deadlines&nbsp;
 
 &bull;Must be able to multitask, handle demanding customers (internal and external), liaise with different individuals across different departments and functions, and be able to work systematically, accurately and with strong time management skills
 
 &nbsp;
 
 Education Bachelor&rsquo;s Degree in Business Administration Diploma in Business Administration
 
 
 Profile description:
 
 
 
 The Job Purpose of a Business Administrator will be to provide administrative support to Management along with other secretarial duties.
 
</div>

Business Administrator

<div>
 Job description:
 
 
 Job Summary
 
 The Supervisor is fully responsible for driving sales and profitability to meet pre-set business targets, accountable for sound store operations and staff development. The role focuses on leading the store&rsquo;s team in alignment with business strategies, in which all are responsible for providing customers with high level of service. The Store Manager is fully accountable to provide friendly work environment, and ensures employees&rsquo; development through coaching and mentoring.
 
 Job Responsibilities
 
 
 Sales
 
 
 <ul>
 <li>
 Manages and leads staff in achieving location targets
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 <li>
 Drives sales activities to achieve targets in cash, credit, warranties &amp; accessories
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 <li>
 Ensures proper implementation of promotional activities to support higher sales results
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 <li>
 Ensures adequate involvement of store team in analyzing sales data to maximize business results
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 Follows up with supervisors, section heads and sales staff on individual achievements
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 Assists sales staff in completing difficult sales transactions
 </li>
 </ul>
 
 
 Operations
 
 
 <ul>
 <li>
 Plans and prepares work schedules and assigns employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
 </li>
 <li>
 Inspects merchandise to ensure it is correctly priced and displayed
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 <li>
 Requests and suggests product range/variety and maintain stock levels
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 <li>
 Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines
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 <li>
 Secures merchandise by implementing security systems and measures.
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 Reports to the Sales Manager on showroom operations, performance and resource
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 Ensures all store&rsquo;s activities in alignment with organizational policies &amp; procedures.
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 Maintains cost control measures in alignment with business objectives.
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 <li>
 Ensures adequate level of merchandise and supplies through coordination with relevant departments
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 <li>
 Ensure sending perpetual count to group control on monthly bases
 </li>
 <li>
 Completes store operational requirements by scheduling and assigning employees through finger prints system
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 <li>
 Maintains adequate store&rsquo;s manpower according to budget
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 Conducting yearly appraisals and performance reviews with development plans.
 </li>
 <li>
 Conduct store&rsquo;s checklists
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 <li>
 Provides constant coaching, mentoring and training for all store staff
 </li>
 <li>
 Ensures providing safe &amp; secured work environment
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 <li>
 Ensures all store documents and licenses are valid and up-to-date
 </li>
 <li>
 Ensures sound housekeeping
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 <li>
 Ensures employee awareness of safety and emergency procedures.
 </li>
 <li>
 Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
 </li>
 <li>
 Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting market visits, reports results to management for action
 </li>
 <li>
 Accountable for accurate stock counts and inventory results.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Provides exceptional customer service and ensure the employees also provide the same level of service.
 </li>
 <li>
 Handles and follows on customer&rsquo;s complaints and inquires;
 </li>
 <li>
 Interacts with customers to ensure the quality of services provided.
 </li>
 <li>
 Ensures reviewing store&rsquo;s CSI results and takes necessary actions&nbsp;
 </li>
 </ul>
 
 
 Talent Development
 
 
 <ul>
 <li>
 Trains staff on Alghanim policy and procedures, and job roles
 </li>
 <li>
 Ensures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems
 </li>
 <li>
 Assesses and identifies store staff performance and training needs
 </li>
 <li>
 Develops, inspires, motivates and provides coaching and mentoring to all store staff
 </li>
 <li>
 Ensures employees&rsquo; commitment to organizational objectives.
 </li>
 <li>
 Implement training programs for new joiners.
 </li>
 <li>
 Runs and manages in-house product knowledge activities.
 </li>
 </ul>
 
 
 Candidate Requirement
 
 
 <ul>
 <li>
 Overall 3+ years of experience
 </li>
 <li>
 Strong English and Arabic language capabilities
 </li>
 <li>
 Good communication skills
 </li>
 </ul>
 Education
 
 &nbsp;
 
 Bachelor&rsquo;s Degree
</div>

Showroom Supervisor