Qureos Mentor

Allied Bank Limited

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 Key Responsibilities
 
 
 
 
 
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 To assist for Portfolio management for theincrease &amp; growth of the product in terms of volume and profitability.
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 To assist is Designing and implementing marketing and promotional strategies to enhance product visibility including digital, print, and social media marketing.
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 Collaborate with the marketing team to create advertising content and campaigns, ensuring alignment with the bank&rsquo;s branding and positioning.
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 Conduct ongoing market analysis to assess the product&rsquo;s competitive position.
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 To explore avenues for growth and continuous improvement of the product
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 To assist in Managing Deposit /Other Campaigns for the product
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 To liase with business teams to ensure the product is effectively marketed.
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 To assist in product training and support to frontline sales staff.
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 To assist in planning and execution of roadshows in key market areas to increase product visibility and customer engagement.
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 Coordinator for internal &amp; external audit
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 Any other assignment assigned by higher management as and when desired.
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 </ul>
 
 
 
 
 
 Qualification &amp; Skills Level Required
 
 
 <ul>
 <li>
 Preferably Masters or at least Bachelor degree BBA, B. Com, B.A. (Hons.) or BSIT/ BSCS from a reputed institution.
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 Leadership, motivational, team building, interpersonal, management and communication skills;
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 Strong analytical , critical thinking and multi-tasking skills;
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 Ability to work under pressure, problem solving and decision making skills;
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 Well versed in MS office, Project Management;
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 Knowledge of regulatory requirements, banking operations and other banking policies, procedures.
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 </ul>
 
 
 
 
 
 Experience
 
 
 
 Preferably 2 to 3 year experience in relevant field.
 
 
 
 
 
 
 Location:
 
 Lahore.
 
</div>

Associate Manager Product Allied Khanum Account

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
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 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
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 Fluency in both English and Urdu, with strong verbal and written communication skills.
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 Analytical skills to assess training needs and outcomes.
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 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
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 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
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 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
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 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
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 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
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 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
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 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
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 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
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 Assess training impact on agent performance and overall call Center metrics.
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 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
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 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
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 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
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 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad, Karachi
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

Join Allied Bank Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Allied Bank Limited

About Company

Associate Manager Product Allied Khanum Account

Associate Manager Training (Allied Contact Center) - Digital Banking Group