Qureos Mentor

American Airlines

American Airlines is dedicated to caring for people on life's journey, connecting customers to their loved ones and providing team members with opportunities for development and leadership. With a fleet of over 1,300 aircraft and a global route network, the company offers diverse career paths across various locations, including airports and corporate offices. American Airlines emphasizes service, excellence, and humanity in its operations, aiming to create a positive travel experience for all.

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during<b> </b>your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.</li><li>
The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security &amp; compliance, and maintaining the applications and infrastructure.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i>
</p><ul><li>Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices</li><li>
Consistently produces good quality technical work products that are clear, concise, tested, and easily understood by others</li><li>
Efficiently debugs design-time and run-time problems and effectively identifies problems in dependencies or caused by interactions with other services</li><li>
Designs new implementations and provides enhancements to existing architectures, maintaining reliability, resiliency, security, and performance</li><li>
Identifies and corrects issues with system components affecting operational reliability, stability and performance based on observable telemetry</li><li>
Understands and follows secure coding practices to avoid known potential vulnerabilities and actively looks for vulnerabilities during code reviews</li><li>
Identifies opportunities for automation that improve team performance and raises them to the team</li><li>
Consistently identifies and capitalizes on opportunities for simplification</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training</li><li>
1+ years of experience designing, developing, and implementing large-scale solutions in production environments</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training</li><li>
Airline Industry experience</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Experience with the following technologies:</li></ul><ul><li>
Programming Languages: Java, Python, C#, Javascript/Typescript</li><li>
Frameworks: Spring/SpringBoot</li><li>
Front End Technologies: Angular</li><li>
Deployment Technologies: Kubernetes, Docker</li><li>
Source Control: GitHub, Azure DevOps</li><li>
CICD: GitHub Actions, Azure DevOps</li><li>
Data management: PostgreSQL, MongoDB, SqlServer</li><li>
Integration/APIs Technologies: Kafka, REST, GraphQL</li><li>
Cloud Providers such as Azure and AWS</li><li>
Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq</li></ul><ul><li>
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams</li><li>
Experience in Agile methodologies, such as SCRUM</li><li>
Experience in DevOps Toolchain methodologies, including Continuous Integration and</li><li>
Continuous Deployment</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:
</p><ul><li>Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
</li><li>Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
</li><li>Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
</li><li>401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
</li><li>Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.</p><p>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Sr Associate Engineer/Engineer, IT Software

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders, and ensuring large-scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process, and role changes for a safe, compliant, and efficient transition in Flight Operations.</li><li>The work is critical for shaping American Airlines&rsquo; future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency, and maintain a competitive edge in an evolving aviation landscape.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.</li><li>Support and execution of the communications plan&mdash;right message, right audience, right channel&mdash;to drive awareness, understanding, and engagement.</li><li>Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.</li><li>Partner with Regulatory &amp; Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.</li><li>Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.</li><li>Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.</li><li>Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.</li><li>Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.</li><li>Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.</li><li>Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.</li><li>Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business, Communications, Organizational Development, or related field (or equivalent experience)</li><li>3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs</li><li>Experience applying structured change management methodologies on medium to large initiatives</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>5+ years in organizational change management for complex, regulated, or safety-critical environments</li><li>Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)</li><li>Prosci&reg; certification (ADKAR) or equivalent</li><li>Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning</li><li>Communications excellence: concise storytelling, tailored messaging, and executive communications</li><li>Training &amp; enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption</li><li>Collaboration &amp; influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change</li><li>Analytical &amp; outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics</li><li>Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments</li><li>Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Analyst/Sr Analyst, Business Readiness and Change Management

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Ramp Operations

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
American Airlines is seeking a strategic and dynamic Manager of Communications to support our Legal and Labor organization. This role will be responsible for developing and executing internal and external communications strategies that protect and enhance the company&rsquo;s reputation, support labor relations, and promote transparency and engagement across key stakeholder groups.<br>
<br>
The ideal candidate will be a skilled communicator with experience in media relations, issues management, and team member engagement, and will thrive in a fast-paced, dynamic environment.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Serve as a strategic communications partner to the Legal and Labor Relations teams, ensuring alignment of messaging across sensitive and complex topics.</li><li>
Develop and execute internal and external communication plans that support legal initiatives, labor negotiations, compliance updates, and employee relations.</li><li>
Draft clear, accurate and timely communications including press releases, statements, leader memos, talking points, FAQs and briefing documents related to legal and labor matters.</li><li>
Support the planning and execution of media interviews, video messages, and internal briefings for Legal and Labor Relations leadership team.</li><li>
Monitor legal and labor-related developments that may impact the company&rsquo;s reputation and provide strategic counsel and develop response plans as needed.</li><li>
Collaborate closely with Legal, Government Affairs and People teams to ensure consistent and compliant messaging across all channels.</li><li>
Manage sensitive and confidential information with discretion, ensuring communications are legally sound and strategically positioned.</li><li>
Create content for internal platforms (e.g., intranet, newsletters, town halls) that informs and engages team members on legal and labor topics.</li><li>
Build and maintain relationships with media, particularly those covering legal, labor, and regulatory affairs, to help shape public perception.</li><li>
Measure and report on the effectiveness of communications strategies, using insights to refine future efforts.</li><li>
Support crisis communications and issues management related to legal proceedings, labor actions and regulatory changes.</li><li>
Uphold the integrity of the Global Engagement team by fostering trust and collaboration between Legal, Labor and broader company leadership.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor&rsquo;s degree in communications, public relations, journalism or a related field.</li><li>
Five years of relevant experience in corporate or agency communications, with demonstrated experience supporting legal, labor relations or regulatory work.</li><li>
Strong writing and storytelling skills, with the ability to translate complex topics into clear, engaging communications for internal and external audiences.</li><li>
Proven success in managing media relations and serving as a spokesperson, particularly in sensitive or high-stakes environments.</li><li>
Experience developing and executing communication strategies around legal proceedings, labor negotiations, compliance updates or employee relations.</li><li>
Ability to build and maintain relationships with reporters and other external stakeholders.</li><li>
High level of discretion and professionalism when handling confidential or sensitive information.</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Five years of experience supporting legal, labor relations or government affairs teams through strategic communications.</li><li>
Experience working in highly regulated industries such as aviation, transportation, or healthcare.</li><li>
Prior involvement in labor communications, including union engagement, contract negotiations and workforce messaging.</li><li>
Demonstrated ability to lead cross-functional initiatives and influence across matrixed organizations.</li><li>
Experience collaborating with legal counsel and HR teams to ensure compliance and consistency in messaging.</li><li>
Experience working in the airline or travel industry is a plus.</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Excellent communication and interpersonal skills</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.</li><li>
Strong project management skills</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Manager, Legal & Labor Communications

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
The Director, Hub Control Center is responsible for the oversight, leadership, and team performance of the station control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the hub. In addition to developing clearly defined strategies to make the operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members</li><li>
Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub</li><li>
Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures</li><li>
Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation</li><li>
Establishes the hub&rsquo;s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan</li><li>
Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience</li><li>
Demonstrates and cultivates collaborative relationships across all work groups and teams</li><li>
Establishes and maintains open communication and a collaborative relationship with all levels of union leadership</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training</li><li>
7 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups</li><li>
In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements</li><li>
Experience in the application of budgetary knowledge to drive business results</li><li>
Experience implementing procedures and ensuring consistent service delivery</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Demonstrates the highest standards of ethics and integrity</li><li>
Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures</li><li>
Ability to anticipate, analyze, and interpret complex local and/or system-wide issues</li><li>
Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure</li><li>
Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups</li><li>
Ability to coach, mentor, and serve as a role model for all team members</li><li>
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions</li><li>
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills</li><li>
Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs</li><li>
Ability to create and sustain a culture that encourages self-development, growth, and performance excellence</li><li>
Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability</li><li>
Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers</li><li>
Ability to use an unbiased, rational approach to find root causes of issues and generate solutions</li><li>
Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations</li><li>
Demonstrated outstanding organization and time management skills</li><li>
Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes</li><li>
Ability to build and facilitate relationships at all levels of the organization, both internally and externally</li><li>
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization</li><li>
Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail</li><li>
Proficient with Microsoft Office software</li><li>
Ability to work a varied schedule, including nights, weekends, and holidays</li><li>
Ability and willingness to remain current with industry practices and developments</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Director, DFW Hub Control Center

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
The Director, Airport Planning &ndash; Corporate Real Estate will be responsible for the planning, design, and construction oversight of complex corporate facilities in accordance with approved corporate space standards, schedules, budgets, and that meet all requirements of the airline.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p>
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</p><ul><li>
Manage ongoing or planned airport projects to develop master plans that satisfy the objectives and requirements of American Airlines.<br>
Develop long-term capital improvement plans for American Airlines facilities including facility condition assessments and maintenance planning.</li><li>
Develop project scope and definition documents in collaboration with multiple user groups, internal departments, and airport and business partners.</li><li>
Prepare internal alignment and funding documents to facilitate decision-making on facility investments and major airport capital programs.</li><li>
Oversee subject matter experts on baggage handling systems and facilitate broader engagement and use of these SMEs on long-range facilities planning efforts across the entire CRE airport folio</li><li>
Collaborate with American&rsquo;s CRE Properties Representatives in evaluating Airport Capital Improvement projects and construction implementation plans.</li><li>
Liaise with other AA workgroups including the Commercial, Network Planning, Customer Experience, Operations, and Finance teams on overall strategy and specific airport facility issues.</li><li>
Oversee project managers and support other team members with the development of project plans, cost estimates, budgets, schedules, and bid/proposal documents for consultant, designer, and contractor support.</li><li>
Evaluate and select outside consultants, contractors, and vendors.</li><li>
Develop and administer contract agreements in conjunction with internal procurement partners.</li><li>
Provide written and verbal airport facilities overviews and project status updates.</li><li>
Travel to airports and airline facilities to meet with local airport and airline stakeholders and supervise project implementation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications &ndash; Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor&rsquo;s degree in a related field or equivalent experience/training</li><li>
7 years of progressive leadership experience</li><li>
10 years of relevant work experience in planning, design, and construction</li><li>
Ability to travel</li></ul><p><b>
Preferred Qualifications &ndash; Education &amp; Prior Job Experience</b></p><ul><li>
Prior experience in aviation facilities planning and development</li><li>
15 years of demonstrated experience in planning, design, implementation and management of airport facility development projects</li></ul><p><b><br>
Skills, Licenses, and Certifications</b></p><ul><li>
Demonstrates the highest standards of ethics and integrity</li><li>
Ability to understand the business objectives and develop facility requirements, planning alternatives, analytical evaluation tools, and capital project solutions based on the best results for the company</li><li>
Ability to anticipate upcoming problems and thereby mitigate them to preserve the project&rsquo;s intent, schedule, and budget.</li><li>
Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions</li><li>
Excellent project planning and organizational skills, with ability to thrive in a fast-paced environment with multiple priorities while maintaining high attention to detail and follow-through</li><li>
Ability to influence through outstanding interpersonal, collaboration, and negotiation skills</li><li>
Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners</li><li>
Ability to educate and inform internal and external stakeholders on the implications of various planning approaches and alternatives and facilitate relationships at all levels of the organization, both internally and externally</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Director, Airport Planning - Corporate Real Estate

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Why you'll love this job</b></h2></div><div><ul><li>
This job is responsible for helping to create and promote a cross-functional learning organization and continuous improvement culture by leveraging advanced analytics.</li><li>
The role is a part of the IOC Performance Analytics team within our Integrated Operations Division.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Applies advanced data and analytics skills to implement the IOC vision for an industry-leading analytics capability to assess performance and improve decision making</li><li>
Creates compelling and holistic data stories for communicating and visualizing insights around operational disruptions</li><li>
Researches current practices and industry trends and keeps abreast of latest advances in Cloud-based data analytics to solve complex airline operations problems</li><li>
Collaborates with airports, government agencies, research institutions, and business partners to enhance and accelerate the IOC Performance Analytics vision</li><li>
Establishes connections with all levels and job functions within the IOC organization, from front-line team members to senior leadership to gain valuable insights into opportunities, data, people, and processes</li><li>
Collaborates with IT Data Engineering Teams to expand our data lake of airline operational data; explore and engineer innovative data sources into self-service data lake patterns</li><li>
Acts as an agent of change to help establish American Airlines as an industry leader in operational performance and continuous improvement</li><li>
Participates in a variety of performance management projects, developing and measuring KPIs to measure and improve performance of IOC decision makers.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor&rsquo;s degree in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)</li><li>
Expertise in at least one computer programming/scripting language (e.g. Python, R, Java, C++) and experience using data analytics software tools to analyze large data sets</li><li>
Expertise in at least one data visualization tool (e.g. Tableau, PowerBI)</li><li>
Practical experience in data extraction, cleansing, analysis, and visualization</li><li>
Practical experience with Big Data,Data Lake, and Cloud technologies</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Master&rsquo;s degree in a quantitative discipline (Operations Research, Data Science, Industrial Engineering, Computer Science, Decision Sciences, Statistics, etc.)</li><li>
Familiarity with Microsoft Azure and Databricks platforms</li><li>
Experience with visualization design and UX</li><li>
2-5 years of experience in a technical/quantitative professional environment</li><li>
Experience with KPI development and management metrics for individual and team performance</li><li>
Familiarity with airline operations</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.</p><p></p><p><br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Analyst/Sr Analyst, IOC Analytics

Join American Airlines and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.