Qureos Mentor

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
</li><li>Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Customer Care

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during<b> </b>your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
You&rsquo;ll be at the heart of driving data-informed decisions for our global Airports and Cargo Training team. In this role, you&rsquo;ll use your analytical skills and technical expertise to measure learning effectiveness, track qualifications, deliver insights, collaborate across the business, manage reporting and budget processes, and leverage AI tools to automate and improve efficiency. If you love solving complex problems, making an impact through data, and partnering with others to drive results, this is the role for you.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i>
</p><p></p><ul><li>Develop and implement a comprehensive learning measurement strategy, including dashboards and reporting tools, to assess training effectiveness, ROI, and impact on business outcomes.</li><li>Organize and maintain reporting on learning initiatives to provide actionable insights to leadership and stakeholders.</li><li>Collaborate with workforce planning, recruiting, and delivery teams to design and execute training readiness plans for high-volume roles.</li><li>Manage the training team&rsquo;s budget and budget planning process, including forecasting, tracking, and reporting.</li><li>Ability to build and architect foundational systems and processes for training analytics, qualification tracking, and reporting.</li><li>Track and report on team member qualifications for required roles, ensuring processes are in place to prevent unqualified assignments.</li><li>Review and analyze stakeholder and learner survey data to identify training gaps, and provide actionable insights to inform continuous improvement.</li><li>Prepare and deliver executive-level presentations and reports that communicate training insights, effectiveness, and recommendations to leadership and stakeholders</li><li>Establish and maintain strong relationships with airport and cargo leaders, ensuring effective stakeholder engagement to support training effectiveness and impact.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor's Degree or equivalent experience</li><li>
3+ years of relevant experience</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
N/A</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><p></p><ul><li>Ability to think analytically and work comfortably with data to extract actionable insights.</li><li>Skill in preparing executive-level reports and presentations that communicate insights clearly.</li><li>Ability to collaborate effectively across diverse teams and build productive relationships.</li><li>Skill in managing multiple priorities and projects with accuracy and timeliness.</li><li>Proficiency with data tools, report writing, Excel, and technology for process improvement.</li><li>Ability to communicate clearly and professionally in all formats, including presentations, briefings, and meetings.</li><li>Skill in using AI tools and emerging technologies to analyze data, automate reporting, and improve efficiency.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:
</p><ul><li>Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
</li><li>Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
</li><li>Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
</li><li>401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
</p><p>Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Sr Analyst, Training Strategy and Programs

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
The Portfolio Manager, Revenue Management is part of the Pricing and Yield Management Team within the Revenue Management Division. You will be responsible for revenue delivery, strategy, and day-to-day operations of the team&rsquo;s portfolio. You will also lead team members to drive significant top line revenue improvements for American Airlines.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><div>
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.<br>
<ul><li>Provide strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team on day-day execution of strategic pricing and demand management initiatives of thematic portfolio</li><li>Influence and navigate RM stakeholder relationships, leveraging a deep understanding of the broader AA business and RM ecosystem</li><li>Leads strategy, optimizes performance, and solves complex problems through quantitative analysis</li><li>Create and foster a relentless focus by identifying new revenue opportunities, leveraging available tools, processes, best practices, and reporting.</li><li>Leads short term revenue execution plans and performance tracking</li><li>Provides development opportunities, supports and evaluates analysts with intellectual curiosity and a passion for the business</li><li>Build team culture focused on customer-centric learning, experimentation, and data-led decisions.</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b><br>
All you'll need for success</b></h2></div><div><div><b>
Minimum Qualifications &ndash; Education &amp; Prior Job Experience</b><br>
<ul><li>Bachelor&rsquo;s degree in Economics, Mathematics, Engineering, Finance, Operations Research or related field</li><li>Minimum 4 years of relevant work experience</li></ul></div><div><b>
Preferred Qualifications &ndash; Education &amp; Prior Job Experience</b><br>
<ul><li>Master&rsquo;s degree in business-related discipline</li><li>Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility</li><li>Demonstrated ability to solve and lead others in solving complex analytical problems</li><li>Experience leading cross-functional, inter-departmental projects</li><li>Prior experience in Revenue Management, Network Planning or Sales Planning</li></ul></div><div><b>
Skills, Licenses, and Certifications</b><br>
<ul><li>Proven ability to synthesize complex technical information across large data sets and communicate clearly and persuasively with internal and external stakeholders</li><li>Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment</li><li>Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view</li><li>Ability to solve and to lead others in solving complex analytical problems</li><li>Demonstrated ability to take a project from conceptualization through implementation</li><li>Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback</li><li>Action-oriented, data &amp; results-driven, customer-focused leader with a natural aptitude for seeking opportunities that transform existing business models</li><li>Ability to take action through intelligent risk taking, innovation and entrepreneurship</li><li>Display key attributes required by American Airlines: Personal integrity, respectful of others and their opinions, inclusive, team oriented, adaptable, positive and optimistic</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><p>
1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.<br>
2. Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.<br>
3. Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.<br>
4. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.<br>
5. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Feel free to be yourself at American</b></h2></div><div><p><br>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.</p><p>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Portfolio Manager, Revenue Management

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
  </li>
  <li>
   Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
  </li>
  <li>
   The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develops employees
  </li>
  <li>
   Implements methods of maximizing revenue and controlling expenses
  </li>
  <li>
   Oversees day to day customer service operations
  </li>
  <li>
   Solicits ideas and/or feedback from employees and accepts accountability for follow-through
  </li>
  <li>
   Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
  </li>
  <li>
   Monitors and measures on time performance
  </li>
  <li>
   Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance
  </li>
  <li>
   Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly
  </li>
  <li>
   Ensures all internal audit requirements are followed and accountable for compliance
  </li>
  <li>
   Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
  </li>
  <li>
   Conducts grievance hearings and servs as a grievance hearing officer as required
  </li>
  <li>
   Interprets the company's policies in a professional and positive manner to all customers
  </li>
  <li>
   Assists Directors with Customer Service Manager interviews and selections
  </li>
  <li>
   Aids/guides the development of Customer Service Managers and supervisory staff
  </li>
  <li>
   Shift work-including nights, weekends and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Degree or GED equivalent 3 years' airline supervisory experience 3 years' airport operations experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   N/A
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess a valid US Driver's License
  </li>
  <li>
   Must be self-motivated and detail oriented, team player
  </li>
  <li>
   Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations
  </li>
  <li>
   Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


Manager, Airport Customer Operations

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Reliability Engineering Team within the Technical Operations Division. This team helps analyze operational issues on aircraft. This position will be responsible for identifying long term trends and assessing component reliability on various aircraft systems.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
Engineer L2/L3</b></p><ul><li>
Keeps informed of day-to-day airline operations involving field of responsibility</li><li>
Assesses daily priorities in accordance with airline/departmental objectives and management directives</li><li>
Investigates aircraft/component problems which may cause aircraft delays or cancellations, substantial expenditures in manpower or materials, or interruptions in maintenance operations, and determines appropriate corrective actions</li><li>
Coordinates with other airline departments, as required, to provide for effective and efficient implementation of engineering dispositions</li><li>
Maintains knowledge of current and pending regulations, which affect areas of responsibility and ensures that all Engineering actions maintain compliance with applicable regulatory requirements</li><li>
Utilizes available resources to continually increase levels of technical expertise and practical experience</li><li>
Develops customized procedures and special criteria for repairs, modifications, inspections, servicing and other maintenance actions which are not adequately addressed in existing manuals</li><li>
Strives to improve communications skills, time management and other personal qualities pertinent to maximum effectiveness and efficiency in performing assigned duties</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor's degree in Engineering required</li><li>
1-2 years of related experience</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
3-6 years experience as an engineer with aircraft systems or related experience</li><li>
Knowledge of CFRs, maintenance programs, WDM, AMM, IPC, TSM and CMM</li></ul><p></p><p><b><br>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.</li><li>
Excellent analytical, technical writing, problem solving, communication, planning and organizational skills</li><li>
Ability to work under pressure</li><li>
Must be self-motivated and disciplined in their work ethics</li><li>
Basic computer programming</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Engineer

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
 As a Revenue Management Analyst, you&rsquo;ll play a key role in shaping how American Airlines prices its products across markets and customer segments.</li><li>
Responsible for developing and executing pricing and inventory strategies for a specific geographic region to maximize revenue.</li><li>
Will use data-driven insights to influence commercial decisions and drive competitive advantages.</li><li>
An ideal Revenue Management Analyst is a proactive self-starter who can thrive in fast-paced environments, approaches problems with structured and strategic thinking, and brings a strong analytical mindset.</li><li>
As part of your onboarding, you will join a structured training cohort designed to build foundational knowledge in Revenue Management. Successful completion of the training modules is expected to ensure readiness for the role.</li><li>
This leads to a thorough understanding of the core economics that drive the airline industry and position the analyst for future leadership opportunities both within Revenue Management and other areas within the airline industry.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p>
Depending on your placement within the Revenue Management team, your responsibilities will focus on either Pricing or Yield Management, both critical to maximizing American Airlines&rsquo; revenue performance.</p><p></p><p><b><br>
Pricing</b> teams monitor, initiate, and communicate pricing actions, and strategic pricing execution.</p><ul><li>
Monitor Market Performance: Track fare trends, booking behavior, and revenue metrics across assigned markets using dashboards and reporting tools.</li><li>
Analyze Competitive Landscape: Evaluate competitor pricing actions, schedule changes, and market shifts to identify opportunities.</li><li>
Execute Fare Filing: Translate pricing strategies into fare filings using tools (ATPCO) and systems to ensure accuracy and timeliness of submissions.</li><li>
Develop Pricing Strategy: Design fare structures and pricing strategies tailored to market dynamics, customer segmentation, and demand elasticity.</li><li>
Identify Root Causes/Review Market Performance: Using SQL, Tableau/Power BI, and other analytical tools to diagnose underlying drivers of underperformance. Conduct postimplementation analysis to assess the impact of pricing actions and performance gaps.</li><li>
Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.</li><li>
Develop Action Plans: Recommend tactical and strategic adjustments to pricing, fare products, or market positioning based on insights.</li><li>
Present Outcomes and Drive Implementation: Communicate findings to leadership and crossfunctional stakeholders. Secure buy-in and coordinate necessary stakeholders to execute pricing actions.</li></ul><p><b>
Yield Management</b> teams optimize flight-level revenue by accurately valuing passenger demand and forecasting future booking behavior.</p><ul><li>
Forecast Passenger Demand: Continuously monitor and update demand forecasts using historical booking trends, competitive pricing, industry capacity, and macroeconomic indicators.</li><li>
Optimize Inventory Controls: Adjust seat availability, using bid price, across fare classes to maximize revenue, balancing demand forecasts with booking behavior and strategic goals.</li><li>
Segment and Value Customers: Use descriptive and prescriptive analytics to assess customers' willingness to pay, segment demand, and tailor inventory strategies accordingly.</li><li>
Monitor Market Performance: Diagnose and communicate market performance metrics including Load Factor (LF), Yield, Revenue per Available Seat Mile (RASM), and local vs. flow traffic dynamics.</li><li>
Identify Gaps and Opportunities: Conduct root cause analysis on underperforming flights or markets and recommend tactical adjustments to inventory strategy.</li><li>
Collaborate Cross-Functionally: Work closely with Pricing, Network Planning, Sales, and Alliances to align inventory decisions with broader commercial strategies.</li><li>
Communicate Insights: Present market trends, forecast updates, and strategic recommendations to leadership and other stakeholders.</li><li>
Support Strategic Initiatives: Contribute to ad hoc projects by providing demand and inventory insights using tools like SQL, and Tableau/Power BI.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
BS in Economics, Finance, Supply Chain, Industrial Engineering, or equivalent experience/training
</li><li>2+ years professional experience in applicable/related field
</li></ul><p><b>Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Master&rsquo;s degree in related field
</li><li>Previous experience in Revenue Management or Commercial organizations such as Network Planning, Commercial Planning &amp; Analysis, Seamless Partnerships, or Corporate Sales Strategy
</li><li>Strong understanding of Pricing/Yield Management tools, reports, systems, and processes (ATPCO, Diio, Sabre)
</li></ul><p><b>Skills, Licenses &amp; Certifications</b></p><ul><li>
Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.</li><li>
Interest in optimization, problem-solving, economic game theory, and consumer buying behavior.</li><li>
Ability to make independent judgments and decisions while taking ownership of job responsibilities.</li><li>
Willingness to take calculated risks.</li><li>
Ability to work well within a team environment.</li><li>
Familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.).</li><li>
Skilled in Microsoft Office software (e.g., Word, Excel, and PowerPoint)
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Analyst/Sr Analyst, Revenue Management Market Analysis

<div>
 <strong>
  Intro
  <br/>
  <br/>
 </strong>
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 <br/>
 <br/>
 <strong>
  Why you'll love this job
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job is a member of the Procurement team within our Finance division.
  </li>
  <li>
   This role is responsible for developing and executing strategic programs that align with internal stakeholder needs, focusing on cost-effective solutions, timely acquisition, and comprehensive supply management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <em>
  As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Drive results through action-oriented initiatives and strong relationship-building skills
  </li>
  <li>
   Innovate and creatively solve problems, taking full ownership of your projects
  </li>
  <li>
   Represent American Airlines in negotiations and business dealings, both internally and externally
  </li>
  <li>
   Act as a catalyst for change, streamlining processes for greater efficiency
  </li>
  <li>
   Conduct in-depth research and analysis of commodities and categories
  </li>
  <li>
   Assist with the development and implementation of category strategies as a strategic thinker
  </li>
  <li>
   Assist with RFP processes and contract negotiations
  </li>
  <li>
   Enhance company value while fostering positive supplier relationships
  </li>
  <li>
   Collaborate with internal teams to understand their needs and integrate them into procurement processes
  </li>
  <li>
   Communicate effectively, demonstrating emotional intelligence in all interactions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  All you'll need for success
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in relevant field or equivalent experience/training
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications- Education &amp; Prior Job Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced degree in Procurement, Supply Chain, Business Administration, or other related field
  </li>
  <li>
   Proficiency in Source to Pay systems
  </li>
  <li>
   Experience in vendor relationship management
  </li>
  <li>
   Skills in process mapping and supplier risk analysis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Licenses &amp; Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of supply chain concepts, with work or internship experience applying those concepts
  </li>
  <li>
   Negotiating and influencing skills
  </li>
  <li>
   Ability to be self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
  </li>
  <li>
   Business understanding, particularly in project management, early supplier involvement, total cost management and financial analysis
  </li>
  <li>
   Understanding and use of technical tools for analysis, problem solving, forecasting and quality improvement
  </li>
  <li>
   High ethical standards
  </li>
  <li>
   Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  </li>
  <li>
   Solid understanding of supply chain management principles
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Get
  <br/>
  <br/>
 </strong>
 Feel free to take advantage of all that American Airlines has to offer:
 <br/>
 <br/>
 <ul>
  <li>
   Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  </li>
  <li>
   Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  </li>
  <li>
   Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
  </li>
  <li>
   401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  </li>
  <li>
   Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Feel free to be yourself at American
  <br/>
  <br/>
 </strong>
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 <br/>
 <br/>
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>


Analyst, Procurement

Join American Airlines and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.