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American Appliance Heating & Cooling

American Appliance is looking for a dispatcher/ customer service representative. We are looking for someone who is friendly, self sufficient, and dependable. Looking for full OR part time employees.Responsibilities<ul><li>Manage intermediate amounts of incoming calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Handle customer complaints</li><li>Keep logs of customer interactions, process customer accounts and file documents</li><li>Communicate with your assigned technicians and the router to guide the technicians through their routes to ensure they can run effeciently</li><li>Follow communication procedures, guidelines and policies</li></ul>Qualifications/Skills<ul><li>Proven customer support experience or experience as a client service representative</li><li>Ability to manage multi-line phone systems and provide exceptional service in a fast-paced environment.</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication skills and phone etiquette for effective customer support</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Ability to actively seek out tasks that need to be completed without constantly being instructed to do so</li></ul>Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

Dispatcher/Customer Service

Join American Appliance Heating & Cooling and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Appliance Heating & Cooling

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Dispatcher/Customer Service