Qureos Mentor

American Family Insurance

American Family Insurance is dedicated to inspiring dreamers and helping them pursue and protect their dreams. With over 90 years of experience, the company is known for its commitment to providing industry-leading service and exceptional claims experiences. American Family Insurance focuses on building long-term relationships with policyholders by treating them fairly and making interactions convenient. The company operates with integrity and ethical standards, ensuring trust-based relationships with its customers.

<div>You will investigate and maintain property claims, secure information, review coverages, complete field inspections, and settle claims. You will handle moderately complex homeowner property field claims, typically within the Northwest Indiana: Hammond, Highland, Merrillville, Schererville or surrounding area (you must be located in this market). You will also occasionally handle desk claims.
 
 
This is a fully remote/work from home role where you will spend 80% of your time in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events. Relocation support offered for eligible candidates.
 
 
You will report to the Property Claim Manager. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.
Position Compensation Range:
$57,000.00 - $94,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.</li><li>
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.</li><li>
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</li><li>
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.</li><li>
Responds to customer inquiries, makes appropriate decisions and closes file as needed.</li><li>
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.</li><li>
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.</li><li>
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.</li></ul> 
Specialized Knowledge &amp; Skills Requirements<ul><li>
Demonstrated experience providing customer-driven solutions, support, or service.</li><li>
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.</li><li>
Demonstrated experience handling moderately complex claims, or other equivalent experience.</li><li>
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.</li><li>
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.</li><li>
Property claims adjusting experience preferred.</li></ul> 
Licenses<ul><li>
Valid driver's license required plus an acceptable driving record.</li><li>
Obtain state specific property casualty claims licensing as required.</li></ul> 
Travel Requirements<ul><li>
Up to 50%.</li><li>
Catastrophe duty up to 75% as applicable.</li></ul> 
Physical Requirements<ul><li>
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.</li><li>
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.</li><li>
Adjusting or moving objects up to 50 pounds in all directions.</li></ul> 
Working Conditions<ul><li>
Low temperatures.</li><li>
High temperatures.</li><li>
Outdoor elements such as precipitation and wind.</li><li>
Noisy environments.</li><li>
Hazardous conditions.</li><li>
Poor ventilation.</li><li>
Small and/or enclosed spaces.</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.</li><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul> 
#LI-Hybrid
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-JA2</div>

Property Field Claims Adjuster (Northwest Indiana)

<div>This position facilitates agile events for assigned product and services delivery teams. Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning.
Position Compensation Range:
$99,000.00 - $167,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
This position is not eligible for sponsorship now or in the future, including through the OPT/STEM process.<div>
Primary Accountabilities 
<ul><li>Ensures teams follow best practices for frameworks and tools that align with established standards.</li><li>Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.</li><li>Coaches team to higher level of maturity with predictable delivery at a sustainable pace.</li><li>Facilitates team collaboration, decision making and conflict resolution.</li><li>Helps the team remove impediments and bottlenecks that interrupt the flow of services.</li><li>Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.</li><li>Coaches teams to identify and minimize waste, while maximizing value. Navigates dependencies and complex delivery challenges through inter-team collaboration.</li><li>Serves the organization by increasing awareness and adoption of agile principles and values.</li></ul> 

Specialized Knowledge &amp; Skills Requirements 
<ul><li>Demonstrated experience providing customer-driven solutions, support, or service.</li><li>Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.</li><li>Solid knowledge and understanding of Agile frameworks, principles, and values.</li><li>Solid knowledge and understanding of Scrum framework and practices.</li><li>Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.</li><li>Strong interpersonal and servant leadership skills.</li><li>Strong written and verbal communication skills.</li><li>Strong facilitation and organizational skills.</li><li>Demonstrated ability to remove impediments, resolve conflict, and motivate team members.</li><li>Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.</li><li>Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale.</li></ul> 
Licenses: 
<ul><li>Not Applicable.</li></ul> 
Travel Requirements 
<ul><li>Up to 10%.</li></ul> 
Physical Requirements 
<ul><li>Work that primarily involves sitting/standing.</li></ul> 
Working Conditions 
<ul><li>Not Applicable.</li></ul></div><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.</li><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul> 
In this Hybrid roe, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110 
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago). #LI-Hybrid
Internal employees are welcome to apply, however please refer to the Job Profile/Role FWA and Function Reference document for the functions that correspond to each role. Internal Emloyees may be subject to relocate if offered the role.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-BC2</div>

Senior Scrum Master

<div>
 This position facilitates agile events for assigned product and services delivery teams. Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning.
 
 
 
 Position Compensation Range
 
 
 
 $99,000.00 - $167,000.00
 
 
 
 Pay Rate Type
 
 
 
 Salary
 
 
 
 Compensation may vary based on the job level and your geographic work location.
 
 
 Relocation support is offered for eligible candidates.
 
 
 
 
 This position is not eligible for sponsorship now or in the future, including through the OPT/STEM process.
 
 
 
 
 Primary Accountabilities
 
 
 
 <ul>
 <li>
 Ensures teams follow best practices for frameworks and tools that align with established standards.
 </li>
 <li>
 Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
 </li>
 <li>
 Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
 </li>
 <li>
 Facilitates team collaboration, decision making and conflict resolution.
 </li>
 <li>
 Helps the team remove impediments and bottlenecks that interrupt the flow of services.
 </li>
 <li>
 Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
 </li>
 <li>
 Coaches teams to identify and minimize waste, while maximizing value. Navigates dependencies and complex delivery challenges through inter-team collaboration.
 </li>
 <li>
 Serves the organization by increasing awareness and adoption of agile principles and values.
 
 
 </li>
 </ul>
 
 Specialized Knowledge &amp; Skills Requirements
 
 
 
 <ul>
 <li>
 Demonstrated experience providing customer-driven solutions, support, or service.
 </li>
 <li>
 Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
 </li>
 <li>
 Solid knowledge and understanding of Agile frameworks, principles, and values.
 </li>
 <li>
 Solid knowledge and understanding of Scrum framework and practices.
 </li>
 <li>
 Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.
 </li>
 <li>
 Strong interpersonal and servant leadership skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Strong facilitation and organizational skills.
 </li>
 <li>
 Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
 </li>
 <li>
 Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.
 </li>
 <li>
 Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale.
 
 
 </li>
 </ul>
 
 Licenses
 
 
 
 <ul>
 <li>
 Not Applicable.
 
 
 </li>
 </ul>
 Travel Requirements
 
 
 <ul>
 <li>
 Up to 10%.
 
 
 </li>
 </ul>
 Physical Requirements
 
 
 <ul>
 <li>
 Work that primarily involves sitting/standing.
 
 
 </li>
 </ul>
 Working Conditions
 
 
 <ul>
 <li>
 Not Applicable.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability.
 </li>
 <li>
 Offer to selected candidate will be made contingent on the results of applicable background checks
 </li>
 <li>
 Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
 </li>
 <li>
 Sponsorship will not be considered for this position unless specified in the posting
 
 
 </li>
 </ul>
 In this Hybrid roe, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
 
 
 Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago).
 
 
 Internal employees are welcome to apply, however please refer to the Job Profile/Role FWA and Function Reference document for the functions that correspond to each role. Internal Emloyees may be subject to relocate if offered the role.
 
 
 We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
 
 
 We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
 
 
 American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
 
 
</div>

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

Join American Family Insurance and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Family Insurance

About Company

Property Field Claims Adjuster (Northwest Indiana)

Senior Scrum Master

Senior Scrum Master

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative