Qureos Mentor

American Family Insurance

American Family Insurance is dedicated to inspiring dreamers and helping them pursue and protect their dreams. With over 90 years of experience, the company focuses on providing industry-leading service and exceptional claims experiences. They prioritize treating policyholders fairly and conveniently, fostering long-term relationships built on trust and integrity. American Family Insurance offers a range of products including business, property, auto, and life insurance, and is committed to ethical standards in all its operations.

<div>This position provides analytics services to the business, delivering insights, measurement frameworks, and data-driven recommendations that support strategic decision-making across key initiatives. You will lead analytics efforts across a diverse portfolio of business programs, including AI/ML initiatives, product enhancements, operational improvements, and customer experience efforts. Partner with Data Science, Product, Engineering, and business stakeholders to deliver interpretable analyses, governed datasets and pipelines, and actionable reporting solutions. Develop dashboards and monitoring frameworks that track business outcomes, operational performance, and, where applicable, model health, adoption, and fairness metrics. Establish analytics best practices, mentor analysts, and communicate executive-ready insights and recommendations that drive measurable business value.
Position Compensation Range:
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Works with business partners in the development and delivery of key performance analysis and reporting.</li><li>
Builds and maintains various models used to project business results; enhances the model where there is business value in adjusting the models.</li><li>
Ensures analysis and reporting accuracy and integrity and explains performance drivers and provides insights into performance trends.</li><li>
Creates, executes and maintains forecasting models; speaks to the underlying assumptions and inter-workings of the model used to create the forecast.</li><li>
Communicates findings to various stakeholders and leadership with recommendations for actions to address business changes, trends, and issues.</li><li>
Evaluates, designs, tests and maintains data/analytics systems and make recommendations for new tools and system enhancements.</li><li>
Develops, tests, and deploys complex automated reporting solutions and automated decision analytics to replace manual business processes.</li><li>
Develops and defines standard analytics and reporting governance and communication and ensures adherence to standards.</li></ul> 
Specialized Knowledge &amp; Skills Requirements<ul><li>
Demonstrated experience providing customer-driven solutions, support or service.</li><li>
Solid knowledge and understanding of forecasting techniques or statistical analysis or data modeling or data mining.</li><li>
Demonstrated experience utilizing software tools to query and report data.</li><li>
Demonstrated experience with a variety of standard reporting software packages and best practices for report deployment processes.</li><li>
Demonstrated experience communicating/presenting complex and independent concepts and unbiased fact-based decision-making and financial performance.</li><li>
Demonstrated experience developing complex data sets for wide-spread use.</li><li>
Lead end-to-end analytics and experimentation for AI/ML programs. This includes use-case discovery, Measurement definition, data requirements, measurement plan, and post-launch monitoring. The goal is to measure growth and model performance.</li><li>
Partner with Data Science, Product, Engineering, and partners to translate AI problems into clear analytical questions. Define success metrics, such as/recall, drift, and fairness, and ensure solutions are interpretable and applicable.</li><li>
Develop scalable datasets, feature/label definitions, and analytical pipelines; ensure data quality, lineage, and governance readiness for AI products.</li><li>
Develop dashboards and recurring insights on model health and adoption (performance, stability, bias, customer outcomes), and flag risks/opportunities.</li><li>
Establish best practices for AI analytics: documentation, reproducible analysis, experiment design, metric standards, and model monitoring/validation requirements.</li><li>
Mentor analysts and influence standards across the team; communicate insights to executives through crisp narratives, visuals, and recommendations.</li></ul>
We will expect you to work 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110;
#LI-Hybrid 
Licenses<ul><li>
Not Applicable.</li></ul> 
Travel Requirements<ul><li>
Up to 10%.</li></ul> 
Physical Requirements<ul><li>
Work that primarily involves sitting/standing.</li></ul> 
Working Conditions<ul><li>
Not Applicable.</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.</li><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul> 
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</div>

Lead Data Analyst

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

Join American Family Insurance and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Family Insurance

About Company

Lead Data Analyst

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative

Associate Claims Care Center Representative