Qureos Mentor

American Family Insurance

American Family Insurance is dedicated to inspiring dreamers and helping them pursue and protect their dreams. With over 90 years of experience, the company is committed to providing industry-leading service and exceptional claims experiences. They focus on building long-term relationships by treating policyholders fairly and making interactions easy and convenient. American Family Insurance operates with integrity and ethical standards, ensuring trust-based relationships with customers.

<div>You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically in the Lawrenceville, GA areas. You must be located within this area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. 
 
Location: In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
Position Compensation Range:
$69,000.00 - $115,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.</li><li>
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.</li><li>
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</li><li>
Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.</li><li>
Responds to customer inquiries, makes appropriate decisions, and closes file as needed.</li><li>
Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.</li><li>
Makes independent decisions and self-supervises most files and recognizes when assistance is needed.</li><li>
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.</li><li>
Serves as a mentor and subject matter expert for less experienced adjusters.</li><li>
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience</li></ul> 
Specialized Knowledge &amp; Skills Requirements<ul><li>
Demonstrated experience providing customer-driven solutions, support or service.</li><li>
Demonstrated experience handling 1st and 3rd party, multi-line claims.</li><li>
Demonstrated experience handling simple to moderately complex.</li><li>
Extensive knowledge and understanding of policies and endorsements.</li><li>
Extensive knowledge of each phase of the claim handling process.</li></ul> 
Licenses<ul><li>
Valid driver's license required plus an acceptable driving record.</li><li>
Obtain state specific property casualty claims licensing as required.</li></ul> 
Travel Requirements<ul><li>
Up to 50%.</li><li>
Catastrophe travel up to 75% as applicable.</li></ul> 
Physical Requirements<ul><li>
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.</li><li>
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.</li><li>
Adjusting or moving objects up to 50 pounds in all directions.</li></ul> 
Working Conditions<ul><li>
Low temperatures.</li><li>
High temperatures.</li><li>
Outdoor elements such as precipitation and wind.</li><li>
Noisy environments.</li><li>
Hazardous conditions.</li><li>
Poor ventilation.</li><li>
Small and/or enclosed spaces.</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
#LI-JA2
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-JA2</div>

Senior Property Field Claims Adjuster (Lawrenceville, GA)

<div>You will work in the field and report to the Property Claim Manager, handling homeowner property field claims in Tucson, AZ. You must be located within this metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. 
 
In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and cultural events.
Position Compensation Range:
$57,000.00 - $94,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.</li><li>
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.</li><li>
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</li><li>
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.</li><li>
Responds to customer inquiries, makes appropriate decisions and closes file as needed.</li><li>
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.</li><li>
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.</li><li>
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.</li></ul> 
Specialized Knowledge &amp; Skills Requirements<ul><li>
Demonstrated experience providing customer-driven solutions, support, or service.</li><li>
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.</li><li>
Demonstrated experience handling moderately complex claims, or other equivalent experience.</li><li>
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.</li><li>
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.</li></ul> 
Licenses<ul><li>
Valid driver's license required plus an acceptable driving record.</li><li>
Obtain state specific property casualty claims licensing as required.</li></ul> 
Travel Requirements<ul><li>
Up to 50%.</li><li>
Catastrophe duty up to 75% as applicable.</li></ul> 
Physical Requirements<ul><li>
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.</li><li>
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.</li><li>
Adjusting or moving objects up to 50 pounds in all directions.</li></ul> 
Working Conditions<ul><li>
Low temperatures.</li><li>
High temperatures.</li><li>
Outdoor elements such as precipitation and wind.</li><li>
Noisy environments.</li><li>
Hazardous conditions.</li><li>
Poor ventilation.</li><li>
Small and/or enclosed spaces.</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-MR1</div>

Property Field Claims Adjuster (Tucson, AZ)

<div>Position Compensation Range:
$62,000.00 - $103,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
The Corporate FP&amp;A Analyst is responsible for supporting execution of the company&rsquo;s strategy by providing reliable financial reporting &amp; analysis. You will assist in Enterprise financial reporting, including the maintenance and development of financial models. This team manages a complex data ecosystem that feeds financial reporting. You will report to the Senior Manager, Financial Planning &amp; Analysis
In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications.
We will not consider candidates who require current or future sponsorship for this position.
Primary Accountabilities<ul><li>
You will produce enterprise financial reporting packages</li><li>
You will work with a cross-functional team to maintain a data ecosystem that feeds financial reporting and produce commentary on financial results</li><li>
You will build financial models and analyses that support results reporting, including current year results, forecasts &amp; projections and industry data</li><li>
You will provide ad-hoc analysis to support business decisions and support management across the organization.</li><li>
You will assist in the development and maintenance of metrics/scorecards that measure the company's execution of its strategic focus areas.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Strong data analysis skills using tools such as Excel, SQL, Python and/or R</li></ul><ul><li>
Demonstrated experience in financial statement and management reporting.</li><li>
Demonstrated experience performing financial and operational analysis.</li><li>
Solid knowledge and understanding of forecasting techniques, statistical analysis, data modeling, and data mining.</li><li>
Solid knowledge and understanding of insurance accounting and operations.</li><li>
Demonstrated experience providing customer-driven solutions, support or service</li><li>
Travel requirement up to 5%</li></ul>
#LI-Hybrid<h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-MD2, #LI-TB1</div>

Corporate FP&A Analyst (Hybrid)

<div>Reporting to the Marketing VP, You will be responsible for driving business growth by developing and executing a powerful brand, advertising and media strategy- bringing strong P&amp;L sensibility and general management capability to prioritize investments, set performance expectations and drive results. You will leverage brand marketing and agency management expertise to deliver integrated campaigns with excellence. You will collaborate with leaders across the enterprise to strategically plan, direct and integrate the brand, advertising and media approaches to reinforce the position of American Family Insurance.
Position Compensation Range:
$131,000.00 - $220,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
<ul><li>You will drive brand awareness and consideration through strategic planning and execution of integrated brand campaigns, monitoring brand health and identifying opportunities for growth.</li></ul>
<ul><li>You will lead and develop the Advertising and Media team, setting clear objectives, managing performance, and fostering a collaborative and innovative environment
</li></ul><ul><li>Build and maintain strong, long-term relationships with agency partners (creative and media), providing strategic direction, leading the briefing process, and ensuring the effective execution of all initiatives.
</li></ul><ul><li>Lead cross-functional collaboration in a matrixed environment to align teams, ensure brand consistency across all customer touchpoints, and keep brand strategy at the core of decisions and execution across channels.
</li></ul><ul><li>You will oversee the creation and delivery of high-quality, on-brand creative assets, providing strategic feedback to ensure excellence and innovation in all creative brand output.</li></ul>
<ul><li>Develop and presents key strategies, comprehensive advertising/media plans, and performance updates to senior leadership, and executes those plans to drive measurable business impact across a variety of channels.
</li></ul><ul><li>You will be accountable for or advertising and media budgets, timelines, and agency performance to maximize ROI, partnering with dedicated team on day-to-day budget management. You will use post-campaign analysis and relentless testing to refine plans and exceed targets.
</li></ul><ul><li>You will foster a collaborative, performance driven work environment based on trust, transparency and inclusion as well as lead with influence and expertise by contributing to the division leadership team.</li></ul>
Specialized Knowledge &amp; Skills Requirements
<ul><li>Demonstrated effective leadership skills with experience mentoring and developing a team.
</li></ul><ul><li>Demonstrated experience providing ROI driven business solutions by the development and execution of brand strategies, including management of large-scale multi touchpoint campaigns from concept to completion.
</li></ul><ul><li>Demonstrated experience in brand marketing, marketing, advertising, with strong understanding of marketing concepts, strategies, practices and tools.
</li></ul><ul><li>Demonstrated ability to be a strategic and collaborative leader.
</li></ul><ul><li>Demonstrated ability to lead through ambiguity.
</li></ul><ul><li>Demonstrated experience in leading large, cross functional, complex projects.</li></ul>
<ul><li>Solid knowledge and understanding of both offline and digital media platforms.
</li></ul><ul><li>Solid knowledge and understanding of the business issues of the insurance industry and of the organization.
</li></ul>Travel Requirements
<ul><li>Up to 25%.
</li></ul>Physical Requirements
<ul><li>Work that primarily involves sitting/standing.
</li></ul><h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
Additional Responsibilities:
<ul><li>Proven experience managing agency partners and overseeing the creative development process.
</li></ul><ul><li>Demonstrated experience, consulting, influencing, and negotiating to guide strategic business decisions across all levels of management.
</li></ul><ul><li>Ability to think creatively and innovatively, with strong analytical skills to forecast and identify trends and challenges.
</li></ul><ul><li>Excellent written and verbal communication skills, with the ability to articulate a clear and compelling brand vision.
</li></ul><ul><li>Demonstrated project management and organization skills delivering on commitments and experience managing effective digital and social media platforms.
</li></ul>In this hybrid role, you will be expected to work a minimum of 10+ days per month out of the Madison, WI or Boston, MA offices.
#LI-AW1
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</div>

Media & Advertising Director (Hybrid)

<div>You will engage the enterprise in activities related to the execution, development, facilitation, administration, and presentation of transformation efforts (digital, operational, functional, cross-functional and integration/separation); taking a collaborative approach to drive results and create long-term value for the business.
 
 
Reporting to the Transformation Director, you will drive necessary connectivity between planning, prioritization, and funding across strategy, profit and growth plan, discretionary work, and budgeting. Ensure alignment with strategy, leadership, work streams, and reporting while providing leadership, follow-up, adaptation, insights and conflict resolution. Ensure the organization is transforming and integrating the right capabilities, processes, people strategies, and organizational constructs to achieve transformation outcomes and enable our strategy.
 
 
In this flex office/home role, you will be expected to work a minimum of 10 days per month from Madison, WI.
Position Compensation Range:
$113,000.00 - $194,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.<div>
Primary Accountabilities</div><div><ul><li>
Translates the enterprise strategy into actionable plans that drive specific business outcomes that are measurable.</li><li>
Recognized as a business expert with understanding of customer needs, financial reporting, organizational effectiveness and industry insight.</li><li>
Leads enterprise business and operating model innovation.</li><li>
Applies strategy to address internal and/or external business issues; develops cutting edge principles, theories, and concepts.</li><li>
Proactively identifies, defines and coordinates solutions for the most complex problems that impact the management and direction of the business.</li><li>
Ensures alignment with enterprise strategy, work streams, executive leadership, Operating Companies, reporting, and quality assurance while providing guidance, follow-up, adaptation, and conflict resolution.</li><li>
Leads the enterprise-wide ways of working and capability building across the organization to sustain outcomes.</li><li>
Derives insights and makes informed and compelling recommendations that align with strategic decisions and have broad impact.</li><li>
May be requested to complete other assignments or participate in projects based upon skills, achievements, or experience.</li></ul><div>
Specialized Knowledge, Skills, and Education Requirements</div><div><ul><li>
Demonstrated experience providing customer-driven solutions, support or service.</li><li>
Demonstrated experience leading complex broad projects, including linking and coordinating across multiple stakeholders and providing technical coaching of others.</li><li>
Strong business, financial and technology acumen.</li><li>
Demonstrated strong problem solving and analytical aptitude with the ability to organize information, interpret results, formulate conclusions and provide strong consulting and expertise.</li><li>
Demonstrated navigation of enterprise-wide constructs, objectives and leadership, understanding the interconnections and strategic priorities that drive organizational success, while helping others understand and benefit from cross-functional connections.</li><li>
Excellent verbal and written communication skills with ability to transfer knowledge, influence peers and leadership, deliver compelling narratives and work cross-functionally.</li><li>
Broad understanding of the technology industry, including current and emerging digital solutions and trends.</li><li>
Demonstrated experience serving as a collaborative partner with senior leaders and positively influencing executive leaders.</li></ul><div>
Travel Requirements</div><div><ul><li>
Up to 10%</li></ul><div>
Licenses</div><div><ul><li>
Not applicable.</li></ul><div>
Physical Requirements</div><div><ul><li>
Work that primarily involves sitting/standing.</li></ul></div></div></div></div></div><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-JA2</div>

Lead Transformation Consultant (Hybrid)

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

Join American Family Insurance and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Family Insurance

About Company

Senior Property Field Claims Adjuster (Lawrenceville, GA)

Property Field Claims Adjuster (Tucson, AZ)

Corporate FP&A Analyst (Hybrid)

Media & Advertising Director (Hybrid)

Media & Advertising Director (Hybrid)

Lead Transformation Consultant (Hybrid)

Associate Claims Care Center Representative