Qureos Mentor

Anantara Hotels & Resorts

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 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Ensure that you fully understand the business strategy and positioning of the Anantara brand, and that you are able to effectively articulate this positioning in the marketplace. This is a responsibility of ALL sales professionals, regardless of their responsibility level.
 </li>
 <li>
 Maintain a personal up-to-date knowledge on all Anantara product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.
 </li>
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 Understand the relative importance and priority of the current account base, so that personal efforts can be directed accordingly.
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 Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
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 Achieve all personal financial and non-financial objectives, working with department leadership to ensure these objectives are met.
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 <li>
 Take responsibility for your own professional development including strong financial literacy and negotiation skills, and strong face-to-face selling skills needed to become a future Sales Leader for Anantara.
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 <li>
 Maintain accurate management status reporting on business results, and associated action planning.
 </li>
 <li>
 Practice effective cost control and adhere to internal procedures for approval of expenditure
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 <li>
 Actively participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
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 <li>
 Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office, Reservations, and Events colleagues.
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 <li>
 Drive opportunities to upsell and cross-sell Anantara products
 </li>
 <li>
 Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
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 Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails, contracts and reports.
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 Assist in establishing and maintaining client databases, and using those databases in promotions and marketing campaigns
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 Provide all assistance to guests and clients in a proactive, professional and friendly manner
 
 
 </li>
 </ul>
</div>

Sales Coordinator

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
 </li>
 <li>
 Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
 </li>
 <li>
 Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
 </li>
 <li>
 Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
 </li>
 <li>
 Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
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 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
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 Proactively promote other sister properties of Minor International.
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 Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
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 Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
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 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
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 Assist in management administration with regard to staffing: Rostering, time and leave management etc.
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 <li>
 Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Two years of experience in hotel reservation and rooms division.
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 Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
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 Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
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 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
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 Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.
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 In-depth knowledge of revenue management principles and practices.
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 Experience with upselling techniques and strategies.
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 Excellent customer service skills with a focus on guest satisfaction.
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 Flexibility to work varying shifts, including weekends and holidays, as required.
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 Strong problem-solving skills and attention to detail.
 </li>
 </ul>
</div>

Reservation Supervisor

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Adhere to all Standard Operating Procedures.
 </li>
 <li>
 Take personal responsibility for driving upselling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
 </li>
 <li>
 Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
 </li>
 <li>
 Handle daily trace/follow up reports according to departmental requirements.
 </li>
 <li>
 Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
 </li>
 <li>
 Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
 </li>
 <li>
 To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
 <li>
 Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
 </li>
 <li>
 Be knowledgeable about local seasonality and events.
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
 <li>
 To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 </li>
 <li>
 Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
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 To attend hotel events, daily shift briefings and training to improve professional skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a 5* hotel &amp; resort
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 Fluency in English; additional language(s) a plus
 </li>
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 Excellent communication and interpersonal skills
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 Strong attention to detail and ability to multitask
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 Customer service-oriented with a positive attitude
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 Flexibility to work in shifts, including weekends and holidays
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 Ability to work well under pressure and meet sales targets
 
 
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 </ul>
</div>

Reservation Agent

<div>
 
 Company Description
 
 
 
 Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
 
 
 Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.
 
 
 
 Job Description
 
 
 
 You will be supporting the General Manager with the day-to-day operations with effective administrative and secretarial work. A brilliant multi-tasker, your tasks include but are not limited to organising appointments, taking meeting notes, making travel arrangements, and providing any other assistance required by the hotel&rsquo;s leadership team. You will work and coordinate with other departments to ensure that they meet their targets and goals.
 
 
 <ul>
 <li>
 Coordinate and monitor all appointments, meetings, and trainings to ensure that schedules are logged, traced and remind all concerns. Set up filing system and update index of files and form regularly also label all files and folders alphabetically.
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 Preparing time sheets and keeping leave record for all Leadership Team.
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 Take minutes, check correctness and presentation before distributing and filing according to the supervisor&rsquo;s discretion.
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 Handling the incoming calls and information, obtaining all relevant information and passing on to appropriate personnel.
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 Dispatch the mailings with appropriate contents, letters, envelopes, etc.
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 Ensure that monthly critique and month end reports are finished on a timely basis
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 Work and coordinate with other departments to ensure that the responsible job of the department meets target and goals
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least Bachelor&rsquo;s Degree in any field.
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 At least 5 years&rsquo; experience in executive secretarial work with multinational companies.
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 Effective telephone communication skills, and above average proficiency in MS Office applications such as Word, Powerpoint, and Excel.
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 Above average fluency in English (written and spoken).
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 </ul>
</div>

Personal Assistant to General Manager

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
 </li>
 <li>
 Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
 </li>
 <li>
 Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
 </li>
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 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 </li>
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 Ensure that handling of all financial transactions is as per the resort policies.
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 Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
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 Keep the supervisor informed of all guest feedback whether positive or negative.
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 To develop a close and harmonious working relationship with all departments.
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 Attend resort events, daily shift briefings and training to improve professional skills.
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 Foster a good relationship with third party companies.
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 Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
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 Detailed and ensure proper handover from incoming and outgoing shifts.
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 <li>
 Answer telephones promptly and accurately and follow telephone etiquettes.
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 Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
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 Take ownership of guest&rsquo;s requests and needs and ensures immediate action as appropriate.
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 Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
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 Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
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 Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
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 Ensure guest recognition.
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 Is able to identify and acknowledge repeat guests and VIPs.
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 Ensure that each guest interaction is a delightful experience for the guests.
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 Never say &ldquo;NO&rdquo;. Offer alternatives as applicable.
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 Always find a way to exceed guest&rsquo;s need and expectations.
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 Ensure consistent delivery of resort&rsquo;s service standards.
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 Is self-motivated and leads his colleagues by example.
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 Respect the departmental duty roster and report to work on time.
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 Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
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 Attend all scheduled training courses organized by the department and resort as and when asked to.
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 <li>
 Is a team player and actively participates in all team member activities.
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 Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
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 Is well groomed and in proper uniform at all times.
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 Maintain a professional demeanor at all times.
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 Always project a positive image of the resort and company.
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 Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills; fluency in English is required
 </li>
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 Be able to work shifts, weekends and public holidays
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 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
 </li>
 </ul>
</div>

Guest Service Agent - Residence

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 We&rsquo;re on the lookout for a Groups &amp; Events Executive to join our team. Reporting to the Head of Sales, you will be responsible for coordinating groups and private events, ensuring exceptional service and standards to our clients.
 
 
 What you&rsquo;ll do,
 
 
 <ul>
 <li>
 Handle groups and events enquiries, including internal functions while maintaining close communication with clients and all departments.
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 <li>
 Independently manage your daily schedule, sticking to agreements even with a packed calendar and a full email inbox.
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 <li>
 Keep a clear overview, even when every room in the house is booked, and all lines are buzzing.
 </li>
 <li>
 Build strong relationships with internal operations teams and external third parties, keeping the guest experience at the heart of everything you do
 </li>
 <li>
 Handle groups and private events, managing the booking process from start to end: from initial proposals, managing contracts, rooming lists to invoicing
 </li>
 <li>
 Following up with clients post event to get feedback and secure repeat business where possible.
 </li>
 <li>
 Prepare and distribute function sheets on a weekly basis and present them in the operations meeting.
 </li>
 <li>
 Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree in Hospitality, Events or Tourism industry
 </li>
 <li>
 Previous experience of minimum 2 years within a luxury hotel environment
 </li>
 <li>
 Previous professional experience of event organisation
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Good negotiation skills
 </li>
 <li>
 Ability to keep a positive attitude in an extremely fast-paced and demanding work environment
 </li>
 <li>
 French and English written and spoken. Additional language is a plus.
 </li>
 <li>
 Excellent organizational skills and flexibility.
 </li>
 <li>
 Strong in driving results and good negotiation techniques
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 <li>
 Positive attitude, dynamic personality, good communication and interpersonal skills, creative mindset
 
 
 </li>
 </ul>
 Additional Information
 
 
 Remote Location
</div>

Groups & Events Executive

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 Support the overall Food &amp; Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations and encourage problem solving by team members through proper training and empowerment.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Able to communicate in English, additional language is an advantage
 </li>
 <li>
 Well-groomed and a high standard of personal hygiene required
 </li>
 <li>
 Enthusiastic and willing to learn
 </li>
 <li>
 Positive attitude and pleasant personality.
 </li>
 <li>
 Must currently hold the role applying for.
 </li>
 <li>
 Should have qualifications matching to position applying for.
 </li>
 <li>
 A positive and energetic attitude.
 </li>
 <li>
 Be able to work under pressure &amp; flexible to work within a dynamic team environment.
 </li>
 <li>
 Excellent team player.
 </li>
 <li>
 Trackable references to support the role applied for.
 </li>
 </ul>
</div>

F&B Captain

Join Anantara Hotels & Resorts and explore 28   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.