Urwah Admin

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Sourcing Manager I is responsible for the planning and execution of contracting initiatives that result in successful contracts that support the needs of all business sectors of Aramark and Avendra Group. The Manager will develop a plan to conduct the initiative that leverages best practices and sound processes. Also, the role requires judgment to adjust the process to enable creating a successful contract in an efficient manner. Additionally, the Manager will oversee a portfolio of contracts in which they will ensure the supplier meets their contract commitments and that customers? needs are being met.</p><p></p><p><br>
Position Reports to Sr. Director, Strategic Sourcing</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p>
? Thoughtfully plan contract initiatives for all facets of the enterprise; manages annual plan by creating realistic timelines and meeting milestones, communicates initiative status; leads effective supplier negotiation and pricing strategy development efforts which integrates Aramark and the Avendra Group?s principles and value proposition.<br>
? Implements all aspects of client Development teams for initiatives, i.e., identify the correct participants, solicit input at the appropriate times, lead meetings, etc.<br>
? Lead Business Ownership activity for his/her portfolio of contracts.<br>
? Build and maintain supplier relationships; hold suppliers accountable to deliver contractual commitments.</p><p></p><p><br>
Secondary Responsibilities<br>
? Collaborate with other internal departments to ensure contracts are delivering maximum potential.<br>
? Leverage internal stakeholder relationships to grow volume and open the door for additional opportunities for strategic supplier partners.<br>
? Collaborate with clients as needed.<br>
? Assist Category Strategy Leaders with development of category strategies in his/her area of responsibility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p>
? General sourcing/procurement experience<br>
? Knowledge of beverages category or having the ability to develop knowledge of new categories. Strategic sourcing experience in food categories is a plus<br>
? Experience negotiating contracts and understanding of the negotiation process (understanding facts, presenting alternatives and thinking creatively)<br>
? Ability to build strong relationships with suppliers and internal stakeholders<br>
? Knowledge of process workflow tools is a plus<br>
? Excellent written/verbal communication and presentation skills<br>
? Ability to perform analysis and interpret results into actionable steps<br>
? Ability to multi-task and prioritize several projects at a time<br>
? Strong attention to detail and process orientation<br>
? Ability to be assertive<br>
? At a minimum intermediate Microsoft Word and PowerPoint. Intermediate to expert skills in Microsoft Excel.</p><p></p><p><br>
Overnight Travel Requirements.<br>
Type: All modes of transportation, percentage up to 10% length: 1-2 nights.</p><p></p><p><br>
Years of Relevant Experience. 5-15 years of experience in business management (operational or management consulting) with an understanding of procurement, contracting, supply chain optimization and/or category management</p><p></p><p><br>
Education Requirements. BS/BA in relevant field or equivalent years' experience with education in supply chain, business, economics, or related field highly desired.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Strategic Sourcing Manager I

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Region Technology Lead is the liason between the field, tech vendors and corporate IT, primarily for the Northeast Region.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.</li><li>
Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests.</li><li>
Follows-up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.</li><li>
Lead technology mobilizations for new account openings and technology decommissioning for departing accounts. These efforts may span outside of the normal operating regions.</li><li>
Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership.</li><li>
Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.</li><li>
Utilizes ITSM (IT Service Management) policies to meet the objectives of the Collegiate Hospitality Field Service Team.</li><li>
Ensure a high level of quality assurance and customer service is maintained.</li><li>
Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training.</li><li>
The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. The supervisor may assign logically related duties beyond those explicitly mentioned.</li><li>
Some off hours (nights/weekends) support and deployment work expected based upon severity of outage or project.</li></ul><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.</li><li>
Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.</li><li>
Solid proactive decision-making skills are required.</li><li>
Experience with hospitality customer technologies is required.</li><li>
Excellent analytic skills, knowledge of ITIL practices and ServiceNow software.</li><li>
Ability to travel up to 60%</li></ul><p>
#LI-Remote</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Compensation</b></h2></div><div><div><p>
COMPENSATION: The salary range for this position is $65,000 to $85,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ?</p></div><div><p>
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation.</p><p>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Regional Technology Lead - Northeast Region

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div></div><div><div><p><br>
The Floor Technician is responsible for floor maintenance, restoration, and the operation of industrial floor care equipment in assigned location(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.</p><p></p><p><br>
The Floor Technician is responsible for floor maintenance, restoration, and the operation of industrial floor care equipment in assigned location(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.</p><p><b><i>
Candidate MUST have reliable transportation to travel to different sites for project assignments. Flexible schedule, including weekends, holidays and varying shifts.</i></b></p><p></p><p><b><br>
Locations: </b>Endeavor Healthsystem (Evanston, Skokie, Glenbrook, Highland Park, NCH and Swedish) Candidates must have reliable transportation to travel to different sites.</p><p><b>
Shifts: </b>2nd Shift</p><p>
 Candidates must be available to work rotating Weekends and Holidays</p><p></p><p><b><br>
COMPENSATION</b>: The hourly rate for this position is $18 to $20 depending on experience. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p></p><p><b><br>
BENEFITS</b>: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation.</p><p></p><p><br>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers.</li><li>
Anticipates and responds to customer needs.</li><li>
Uses proper procedures on hard floor care (stripping &amp; refinishing, burnishing, spray cleaning, and spray buffing) in adherence to the principles of hard surface floor maintenance.</li><li>
Uses the proper procedures on carpet and upholstering (shampooing, damp surface, extractions, spot cleaning, vacuuming, etc.).</li><li>
Operates industrial floor care equipment as assigned and according to schedule for cleaning of large area of floor surface.</li><li>
Performs maintenance and restorative processes for all floor surface types.</li><li>
Properly processes all municipal solid waste (MSW), infectious, and pharmaceutical waste including rendering infectious waste as MSW.</li><li>
Removes trash, recyclables, soiled linen, used supplies and equipment from assigned work area. Disinfects receptacles and carts as needed.</li><li>
Follows all Aramark safety standards, sanitation, and infection control standards and procedures and requirements by the appropriate accredited local agencies.</li><li>
Adheres to all Aramark appearance standards and always wears the required uniform and personal protective equipment (PPE) while working.</li></ul><p><br>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Previous experience as a floor care technician or in related role and knowledge of floor care equipment and use is preferred.</li><li>
Must be able to read and write to facilitate proper communication with others and be able to perform simple mathematical calculations.</li></ul><p><br>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Project Floor Technician (EVS) 2nd Shift-Evanston Hospital

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Housekeeping Manager is responsible for developing and executing housekeeping solutions to meet customer needs. Carries out housekeeping duties in overnight-stay locations in accordance with facility standards of cleanliness and appearance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Ensures compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards.</li><li>
Determine the needs of the clients' operation and ensures that the appropriate Aramark resources are engaged.</li><li>
Mentor employees by creating a shared understanding about what needs to be achieved and how it is to be achieved.</li><li>
Reward and recognize employees.</li><li>
Ensure safety and sanitation standards in operation are compliant with Aramark and client's regulations.</li></ul><p><br>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Requires 1-3 years of related experience and 0-2 years? experience in a management role.</li><li>
Requires a bachelor's degree or equivalent experience.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.</p><p><b>
About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Housekeeping Manager - Caprock

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
Curry Village is a vibrant, family-friendly destination offering a mix of tent cabins, lodges, and dining options. It?s a lively place to work, with a strong sense of community and a deep connection to Yosemite?s history. Team members enjoy a fast-paced, guest-focused environment in the heart of the park.</p><p></p><p><br>
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Compensation Data</b></h2></div><div><p>
COMPENSATION: The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.</p><p></p><p><br>
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits &amp; Compensation</p><p></p><p><br>
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p>
? Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.<br>
? Coordinates registration functions and transportation for all guests.<br>
? Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.<br>
? Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:<br>
? Check in and check out functions<br>
? Ensures proper execution of Lobby Ambassador Program.<br>
? Guest orientation of the local area and the conference center facilities<br>
? Proper telephone service technique and PBX operation<br>
? Handling of guest mail, messages and special deliveries<br>
? Coordinating reservations for guest transportation<br>
? Full understanding and utilization of the property management system<br>
? Familiarization with night audit function<br>
? Assisting all guests in any way possible including following up on guest concerns in a timely manner.<br>
? Maintaining a limited supply of sundries and restocks as necessary.<br>
? Issuing and monitoring safe deposit boxes<br>
? Opening and closing of support staff cashier banks.<br>
? Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.<br>
? Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.<br>
? Communicate closely with all departments to ensure a seamless guest experience.<br>
? Establish, implement, and follow all emergency procedures.<br>
? Perform any or all other duties as assigned by Guest Services Manager</p><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p>
? Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.<br>
? A strong knowledge of personal computers is essential.<br>
? Experience in all facets of providing guest services.<br>
? Must be able to lead, motivate, and communicate effectively with others.<br>
? Strong organizational abilities.<br>
? Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge?s supervisor.<br>
? Must be able to read, write, and clearly speak English</p><p>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Hiking Supervisor - Yosemite

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The HVAC Maintenance Worker is responsible for the operation, repair, maintenance, and installation of heating, ventilation, air conditioning, and refrigeration systems. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Installs, inspects, tests, operates, and repairs all refrigeration and related equipment for preserving food, making ice, cooling water, air conditioning, heating, and ventilation.</li><li>
Calibrates, repairs, and maintains all pneumatic control systems and related equipment.</li><li>
Checks, services, cleans, and replaces filters in all A/C air handling and heating units and documents the same.</li><li>
Cleans and maintains grills, ducts, and shaft ways in A/C, ventilating, and exhaust systems.</li><li>
Understands and demonstrates knowledge of electrical, plumbing, and refrigeration codes and practices, and coordinates work between/with other trades.</li><li>
Completes preventative maintenance as scheduled and keeps records</li><li>
Responds to any emergency repair/maintenance situation as required</li><li>
Maintains critical inventory needed to keep operations running; maintains and accounts for tools used</li><li>
Maintains a friendly, efficient, and positive attitude toward customers, clients, and co-workers</li></ul><p>
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
HVAC Certification preferred</li><li>
Previous HVAC experience required</li><li>
Demonstrates interpersonal and communication skills, both written and verbal</li><li>
Must be able to follow safety procedures and precautions due to physical risks</li></ul><p>
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

HVAC - Caprock

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Guest Services Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient communication between guests and hotel departments. This role requires a dynamic leader who can manage a team of front desk agents, resolve guest concerns, and ensure the highest level of customer satisfaction, all while optimizing operational performance and maintaining the hotel?s standards of excellence.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p><b>
Team Leadership &amp; Supervision:</b></p><ul><li>
Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff.</li><li>
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures.</li><li>
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention.</li><li>
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations.</li></ul><p><b>
Guest Service Excellence:</b></p><ul><li>
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally.</li><li>
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions.</li><li>
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food &amp; beverage).</li><li>
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly.</li></ul><p><b>
Operational Management:</b></p><ul><li>
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services.</li><li>
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information.</li><li>
Coordinate with tour directors, housekeeping and maintenance to ensure rooms are ready for check-in and handle any special requirements for guests.</li><li>
Manage room inventory, monitor overbooking, and assist with managing room rates and availability in collaboration with the Reservations Department.</li></ul><p><b>
Guest Billing &amp; Payments:</b></p><ul><li>
Oversee guest billing and payment processes, ensuring accuracy and compliance with hotel policies.</li><li>
Assist with resolving billing discrepancies and guest inquiries regarding charges or payments.</li></ul><p><b>
Front Desk Systems &amp; Technology:</b></p><ul><li>
Ensure proper usage and operation of the hotel?s Property Management System (PMS), ensuring data is entered accurately and in a timely manner.</li><li>
Stay updated on the latest software tools and technology enhancements to improve the guest experience and operational efficiency.</li><li>
Monitor front desk cash handling procedures, ensuring adherence to hotel policies and safeguarding of funds.</li></ul><p><b>
Staff Training &amp; Development:</b></p><ul><li>
Continuously train front desk staff on customer service, brand standards, and hotel policies.</li><li>
Hold regular team meetings to communicate any changes in procedures, guest feedback, and operational goals.</li><li>
Ensure that team members are up to date on safety protocols, emergency procedures, and hotel services.</li></ul><p><b>
Administrative &amp; Reporting Duties:</b></p><ul><li>
Prepare daily, weekly, and monthly reports on front desk operations, including occupancy rates, guest feedback, and financial performance.</li><li>
Track and report guest satisfaction metrics, identifying areas for improvement and implementing corrective actions when necessary.</li><li>
Assist with department budget planning, cost control, and staffing levels.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><p><b>
Experience:</b></p><ul><li>
Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment.</li><li>
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred.</li></ul><p><b>
Skills:</b></p><ul><li>
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively.</li><li>
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner.</li><li>
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software.</li><li>
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure.</li><li>
Must be able to lead, motivate, and communicate effectively with others.</li><li>
Strong organizational abilities are essential.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours.</li><li>
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Associate Degree or Bachelors Degree in hospitality field preferred.</li><li>
A strong knowledge of personal computers is essential.</li><li>
Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.</li><li>
Two years management experience.</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Guest Services Manager - Caprock

Join Aramark and explore 64   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.