Qureos Mentor

Asbury Automotive Group

About Asbury
 Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Graphic Designer (GD)
 
Summary: 
Asbury Automotive is in need of a skilled graphic designer to create and execute high-level graphic design for our clients. This includes brand/campaign development, digital ad creation, design production, and asset management. The graphic designer will work with the creative director, other graphic designers, video editors, and other marketing department staff to deliver on time, on budget and showing great creative thinking.
 
Education/Technical Skills: 
<ul>
<li>Associates degree (2-year) or bachelor’s degree (4-year) in advertising, communication design, or visual arts is preferred OR 2+ years of applied design/advertising-related experience</li>
<li>Mastery of current Adobe Creative Suite on Mac OS</li>
<li>Proficiency with layout in Microsoft Word and Powerpoint</li>
<li>Working knowledge of printing industry</li>
<li>Good organizational skills and a critical eye for design and typography, including branding work, layout, photo retouching and image manipulation</li>
<li>Demonstrated ability to think creatively and provide marketable solutions from concept to production and delivery</li>
</ul>
Job Description/Qualifications:Qualified candidates should: 
<ul>
<li>Create engaging designs for clients/projects, maintain and evolve the existing brands, and add value to everything they touch</li>
<li>Demonstrate strong communication skills and an eye for detail</li>
<li>Execute tasks with a focus on accuracy and meeting objectives</li>
<li>See individual design projects as part of a ‘bigger picture’ that affects branding, advertising and strategy for clients</li>
<li>Possess exceptional technical skills, mature judgment, flexibility, and independence, but also follow direction from Art/Creative Director</li>
<li>Be a contributor to our dynamic, engaging company culture</li>
</ul>
Job Requirements: 
<ul>
<li>Must have a digital portfolio of design work for review</li>
<li>Graphic design skills and a critical eye for design and typography, including branding work, layout, photo retouching and image manipulation</li>
<li>Work well with creative team members, clients and vendors</li>
<li>Ability to supervise self to achieve assigned deadlines and prioritize tasks</li>
<li>Ability to discuss and present design concepts and evaluate work with internal design team</li>
<li>Understand the nature of clients’ products, business culture and the competition</li>
<li>Review product for errors and proper treatment of brand assets</li>
</ul>
Physical Requirements
 <ul>
<li>Regularly required to sit for long periods of time.</li>
<li>Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers and move about facilities.</li>
<li>Regular vision—including close vision, distance vision, peripheral vision and the ability to adjust focus.</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Graphic Designer-Asbury Automotive

About Asbury
 Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
The Social Media Marketing Specialist will assist the sales associate and customer throughout the sales process including product delivery. In addition, the Social Media Specialist will be responsible for creating and sharing videos featuring our staff, culture, and product!
 Duties/Responsibilities
 <ul>
<li>Engages and monitors leads</li>
<li>Creates videos to introduce staff, featured products, and social media marketing – focusing on promotional offers and customer testimonials</li>
<li>Creates and produces video to represent the store’s culture to share what makes us great</li>
<li>Engages with customers via video</li>
<li>Receives and maintains sales certifications</li>
<li>Performs and assists customers during and after delivery with product knowledge, technology and presentation</li>
<li>Performs other related duties to benefit the mission/vision of the organization</li>
</ul>
Education & Experience
 <ul>
<li>Bachelor’s degree preferred</li>
<li>Self-starter manages time and conditions</li>
<li>Conducts themselves professionally at all times and works well under pressure</li>
<li>Good interpersonal skills and ability to work successfully in a team environment</li>
</ul>
Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team member’s eligible)</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Social Media Marketing Specialist

About Asbury
 Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
The Payroll Support Specialist II is responsible for assisting our Payroll Team and Operations Team across all Platforms to ensure accurate and timely processing of various payroll functions for all associates. This includes working with dealership personnel to validate that payroll information is correct in our Time Management System, all tickets are answered in a timely manner in our Solar Winds system and provide excellent support to all team members in our dealerships on company policy and procedures to ensure all data and processing is compliant with key controls.
 Duties/Responsibilities
 <ul>
<li>Monitor Solar Winds queue, assign tickets as needed, and troubleshoot payroll and WFM issues</li>
<li>Reassign PTO policies to employees returning from LOA</li>
<li>Process supervisor updates based on manager change report</li>
<li>Receive and distribute all incoming mail items</li>
<li>Works to submit all Garnishments and Wage inquiries to appropriate vendor in a timely manner</li>
<li>Answer questions and assist with issues related to pay for all associates</li>
<li>Serves as a WFM Admin, approves timesheets for payroll</li>
<li>Monitor time code appropriation and confirm with HR and managers</li>
<li>Monitor balance violations and work with managers to correct issues with PTO/Vacation</li>
<li>Assist managers with WFM processes</li>
<li>Partner with Team Lead to respond to all time away related questions in assigned platform</li>
<li>Set up new employees in Dayforce</li>
<li>Work with the dealerships to resolve payroll issues and concerns</li>
<li>Other responsibilities may be assigned by your supervisor</li>
</ul>
Education & Experience
 <ul>
<li>At least 3 years in Customer Service/Support role</li>
<li>Payroll and HCM Systems Experience</li>
<li>Commission Experience a plus</li>
<li>Some Accounting and/or Payroll Experience preferred</li>
<li>Ad-hoc payroll reporting experience a plus</li>
</ul>
Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team member’s eligible)</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Payroll Support Specialist II

About Asbury
 Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Compensation: $19-$20 hourly - plus multiple commission and bonus opportunities.
 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.
 
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car-buying experience.
 Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives.
 <ul>
<li>Must be able and willing to receive a high amount of inbound calls</li>
<li>Partner with the sales department to schedule vehicle sales appointments</li>
<li>Greet customers</li>
<li>Contact and communicate with customers to identify automotive sales needs</li>
<li>Follow all dealership processes and procedures, high frequency of contact with customers</li>
<li>Thorough documentation of all contacts within the customer management system</li>
<li>Complete internet lead management on a daily basis</li>
<li>Answer all calls in a prompt, professional and courteous manner</li>
<li>Use scripts to collect all pertinent customer information and document in the system accordingly</li>
<li>Agents must adhere to Asbury phone scripts</li>
<li>Excellent customer service skills and motivation to be successful</li>
<li>High volume incoming and outgoing calls, ranging from 50+ calls per day</li>
<li>Advanced computer & phone skills</li>
<li>Minimum typing 35-40 words per minute at minimum</li>
<li>Experience using customer tracking systems to track calls and appointments preferred</li>
<li>Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred</li>
<li>Appointment setting experience a plus</li>
<li>Able to multi-task in a fast paced environment</li>
<li>Various language proficiency is always a plus</li>
<li>Team player</li>
<li>Must be at least eighteen years of age</li>
<li>Must be able to pass pre-employment screens (background and drug test)</li>
</ul>
Company Benefits:Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Paid training</li>
<li>Stock Awards(select management and front-line team member’s eligible</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

BDC Sales - Ford Braintree

<div><div><div><div>About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News &amp; World report.</div></div></div> 
<div></div>
<div>
The primary role of the Sales Manager is to operationally manage and drive the success of the new and used car department's through developing sales consultants, working with third party vendors and achieving monthly sales quotas. This position floats between both new and used cars.</div>
<ul>
<li>Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process</li>
<li>Build rapport with customers to build a base of referrals to establish customer network</li>
<li>Provide training and support to the sales staff and assist in closing sales</li>
<li>Help manage all aspects of the sales department and inventory lot</li>
<li>Order and purchase vehicles for the new car inventory lot and buy used car's from auction or off lease</li>
<li>Work with lot attendants to ensure all vehicles are properly tagged and positioned</li>
<li>Conduct trade appraisals and transport information into vehicle management system</li>
<li>Desk deals, track revenue logs, and manage retail delivery reports</li>
<li>Track record of staying within turn policy guidelines for inventory</li>
<li>Responsible for partnering with third party vendors and the service department to complete internal service work on used vehicles prior to entering lot inventory</li>
<li>Prepare and administrator annual forecast and budget for new vehicle department</li>
<li>Administer and monitor factory sponsored programs</li>
<li>Prior sales consultant and F&amp;I manager experience required</li>
<li>Ability to work in both new and used cars</li>
<li>3-5 years of automotive experience required</li>
<li>Must be able to create and maintain customer relationships</li>
<li>Ability to handle a high volume of business with professionalism</li>
<li>Experience and ability to handle conflict resolution</li>
<li>Advanced computer skills with both Microsoft suite products and dealer management systems</li>
<li>Build relationships with local and national vendors</li>
<li>Bachelors Degree in Business Administration, Marketing or a related field preferred</li>
<li>MBA a plus</li></ul> 


Company Benefits:

Pay and Recognition:
<ul>
<li>Weekly pay</li>
<li>Paid holidays &amp; paid time off</li>
<li>Paid training</li>
<li>Stock Awards (select management and front-line team members eligible)</li>
</ul>
Insurance / Retirement:
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax-free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
<li>Pet Insurance</li>
</ul>
Learning, Tuition Assistance and Career Development:
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities. Additional advantages:
<ul>
<li>Technician Student loan relief resources</li>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Employee referral program with bonus opportunities</li>
</ul>
INDMANAGER<div><div> 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.</div></div></div>

Sales Manager - Audi North Atlanta

About Asbury
 Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Overview/Job Summary
 The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
 Duties/Responsibilities
 Troubleshoots and resolves trouble tickets related to provisioning with all applications
 Triages Level II and Level III Incident and Service Request tickets
 Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
 Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
 Resolves Level I incident and service request tickets
 Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
 Interface effectively with IT infrastructure, security, applications management, database and government personnel
 Communicates effectively with IT team and dealership personnel
 Actively contribute to IT Continual Service Improvement efforts
 Ability to complete multiple simultaneous project and support tasks in a timely manner
 Resolves access issues in accordance with policy
 Collaborates with IT to resolve access/setup standard profiles
 Verifies issue resolution on the customer’s behalf
 Verifies with the customer that the issue has been resolved and update the ticketing system
 Interfaces with IT Tier I and II personnel
 Communicates progress and issues in a timely manner
 Actively contributes to ongoing process improvement
 Performs other related duties to benefit the mission/vision of the organization
 Education & Experience
 Strong communication, time management, organization, interpersonal skills
 Strong analytical, problem solving and technical troubleshooting skills
 5+ Years IT customer support/help desk experience
 Working Knowledge of ITIL v3 Foundations Methodology
 Working knowledge of MS operating systems and applications
 Cisco Call Manager experience a plus
 Automotive Software experience a plus
 INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

IT Support Technician- Larry H. Miller Ford Mesa

About Asbury
 Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
 
Asbury Automotive Group (NYSE: ABG), a Fortune 500 automotive retailer with about 80 retail locations and 103 franchises is currently seeking an IT Tier 1 Support Technician for Koons in Woodbridge Virginia.
 
Asbury is one of the largest U.S. based franchised auto retailers with over $6.4 billion in total revenue in 2016, and we are continuing to expand our workforce. We are currently looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.
 
Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and weekly pay.
 
Position Description
 
Provide IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Documents, tracks and monitors Incidents and Service Requests to ensure a timely resolution. Communicates effectively with IT team and dealership personnel. Possesses a strong generalist, IT technical skill set. Creates Technical Documentation and Knowledge Base articles.
 
Essential Skills/Requirements
 <ul>
<li>Must have a valid driver’s license and clean driving record</li>
<li>Must own a reliable vehicle for your sole use to travel to/from and between Asbury dealerships/locations</li>
<li>Must be able to transport IT equipment between Asbury dealerships in reliable vehicle owned designated for your sole use</li>
<li>Active Directory User/Security Group Administration:</li>
<li>Able to add computers to proper OU</li>
<li>Able to add users to non-dynamic security groups</li>
<li>Able to provision file share access to non-dynamic groups</li>
</ul>
Network: 
<ul>
<li>Able to have a strong understanding of which applications and IT systems route via Broadband or MPLS circuits. I.e., Google vs Enterprise applications</li>
<li>Able to clearly identify and label all network devices I.e., UPS, Switches, Routers, IoT Recognition Devices, Facilities devices (HVAC, Lighting, Camera Systems etc.)</li>
<li>Able to rack and unracked all types of network equipment. I.e., UPS, Switches, Routers, IoT Recognition Devices, (HVAC, Lighting, Camera Systems etc.)</li>
<li>Able to perform Power Supply Rack Management and properly distribute power on Power Distribution Unit (PDU) and Uninterruptible Power Supply (UPS).</li>
<li>Able to replace UPS batteries and UPS Extension Packs.</li>
<li>Able to trace network cable(s) to a specific port.</li>
<li>Able to use a network toner to troubleshoot network connectivity Incidents prior to opening work order with network cabling vendors.</li>
<li>Able to perform speed tests on various servers over a period of time, in order validate or troubleshoot network performance.</li>
<li>Able to use a console cable/IT PC running PuTTY or SecureCRT to establish switch/router remote connectivity for IT T2/T3 IT Team Members.</li>
<li>Understand Network Monitoring Alerts in order to appropriately escalate High Priority network alerts to on-call IT Tier 2.</li>
<li>Able to use PING or TRACERT to troubleshoot and determine if a reported Incident is network or end point related.</li>
<li>Able to identify packet lose or DNS issues</li>
<li>Proficient at Tier 1 level, network troubleshooting and able to create Work Orders with approved network cabling vendors.</li>
</ul>
UCMC/Desk Phone Management
 <ul>
<li>Able to physically set up desk phone and headset</li>
<li>Able to make Desk phone Name Changes</li>
<li>Able to set up New User Voicemail</li>
<li>Able to create Extension Mobility Profiles</li>
<li>Locate available extension and associate it with an available DID</li>
<li>Super Copy an existing Cisco phone configuration</li>
<li>Fully configure a brand-new Cisco phone</li>
<li>Strong working knowledge of Cisco Call Manager and possess the technical ability to effectively document and escalate Incidents to the Tier ll and Tier lll Call Manager IT team.</li>
<li>Create Cisco Soft Phone and integrate correctly with Cisco Jabber</li>
</ul>
Strong working knowledge of Cisco Finesse in UCCX, able to set up a user and associate user with appropriate resource groups
 
Microsoft End User/PC Support
 
<ul>
<li>Able to perform MS Office Installs and possess strong MS Office troubleshooting skills</li>
<li>Able to image/configure an out of the box PC</li>
<li>Able to re-image PCs and install approved apps and systems access</li>
<li>Strong working knowledge of email spam filtering tools</li>
<li>Able to validate that a PC is fully encrypted</li>
</ul>
IT Hardware Support
 <ul>
<li>Proficient at Asset Management and e-cycling</li>
<li>Proficient at Credit Card Machine and Credit Card Machine Software Installs</li>
<li>Proficient at configuring, and re-configuring iPads/iPods/Android tablets.</li>
<li>Working knowledge of MDM solutions. I.e. AirWatch, MobileIron MaaS360</li>
<li>Proficient at troubleshooting desktop printers and understand how to open support cases with major printer brands like Ricoh, and HP</li>
<li>Proficient at troubleshooting network printers and understand how to open support cases with major printer brands like Ricoh, and HP</li>
</ul>
IT App/Vendor Support
 <ul>
<li>Proficient at troubleshooting level 1 application issues and open support cases with application vendors</li>
<li>Able to terminate Citrix sessions via CMD Prompt</li>
</ul>
Position Responsibilities
 <ul>
<li>Triage Level II and Level III Incident and Service Request tickets</li>
<li>Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network</li>
<li>Resolve Level l Incident and Service Request tickets</li>
<li>Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system</li>
<li>Interface effectively with IT infrastructure, security, applications management, database and governance personnel</li>
<li>Obtain a strong knowledge of IT Security Policies, Processes and Procedures</li>
<li>Adhere to and execute IT Security Policies, Processes and Procedures</li>
<li>Write, and update knowledge base articles</li>
<li>Actively contribute to IT Continual Service Improvement efforts</li>
<li>Ability to complete multiple simultaneous project and support tasks in a timely manner</li>
<li>Performs other duties or special projects as assigned</li>
<li>Proficient at booking travel and submitting expense reports in Concur or other expense management system</li>
<li>Proficient at interfacing effectively with IT infrastructure, security, applications management, database, and governance personnel</li>
<li>Proficient at communicating effectively with Executive level management teams</li>
<li>Proficient at discussing technical issues at a high level with both technical and non-technical end users</li>
</ul>
Relationships
 
<ul>
<li>All Asbury Dealership Support Center, Dealership Shared Services and Guest Experience Center personnel</li>
<li>All Asbury Dealership personnel</li>
</ul>
Education and Experience
 
<ul>
<li>5+ Years IT customer support/help desk experience</li>
<li>Working Knowledge of ITIL v3 Foundations Methodology</li>
<li>Experience with ITSM solutions</li>
<li>Automotive Software experience a plus</li>
</ul>
Career Growth and Advancement Opportunities
 
<ul>
<li>Other Corporate and Dealership positions</li>
<li>IT Sr Tier 1 Technician</li>
<li>IT Tier 2 Administrator</li>
<li>IT User Provisioning 2</li>
<li>IT Security Analyst</li>
<li>IT Support Ops Supervisor</li>
</ul>
Company Benefits:Pay and Recognition: 
<ul>
<li>Weekly pay</li>
<li>Paid holidays & paid time off</li>
<li>Deferred Holiday Pay Match</li>
<li>Paid training</li>
<li>Stock Awards(select management and front-line team member’s eligible</li>
</ul>
Insurance / Retirement: 
<ul>
<li>Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans</li>
<li>Up to 12 weeks paid pregnancy leave (disability leave)</li>
<li>Paid Parental Leave</li>
<li>Health savings</li>
<li>Flex spending accounts (tax free)</li>
<li>Short-term and Long-term disability plans</li>
<li>Life Insurance (Whole Life and Term)</li>
<li>401k with company match</li>
</ul>
Learning, Tuition Assistance and Career Development: 
<ul>
<li>Digital career path tool to assist with career development</li>
<li>Continuous training through Asbury's Internal Learning Management System</li>
</ul>
Professional growth and development opportunities Additional advantages:
 <ul>
<li>Employee assistance program</li>
<li>Employee discounts on parts and service repairs</li>
<li>Scholarship awards</li>
<li>Opportunities to join our community service initiatives, which includes paid volunteer hours</li>
<li>Aggressive Employee referral program with bonus opportunities</li>
</ul>
INDOTHER
 
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

IT Support Tier 1

Join Asbury Automotive Group and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.