Qureos Mentor

Ascent Hospitality Management

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b></div>
<div></div><div><b>Ascent Hospitality is looking for a uniquely qualified hospitality candidate to be our Dining Room Assistant!</b></div>
<div></div><div><b>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Dining Room Assistants take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Dining Room Assistant provides the support that make transactions feel like part of the experience.</b></div>
<div><b>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time.</b></div>
<div></div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Pay!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul><div><b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li><b>Support Food &amp; Beverage Operations:</b> Assist in creating a smooth and memorable dining experience by supporting servers and kitchen staff.</li>
<li><b>Table Setup and Maintenance:</b> Set tables, clean and reset them after guests leave, and ensure all items are clean and properly arranged.</li>
<li><b>Assist with Food and Drink Service:</b> Help deliver food and beverages to guests, refill water glasses, and respond to guest requests.</li>
<li><b>Maintain Cleanliness:</b> Clean work areas, dining spaces, and service stations; handle spills and ensure floors and chairs are tidy.</li>
<li><b>Replenish Supplies</b>: Restock items like utensils, napkins, condiments, and beverages at service stations.</li>
<li><b>Physical Tasks:</b> Lift, carry, push, and pull objects (up to 25 lbs without assistance, 50 lbs with assistance); bend, twist, reach, and stand or walk for extended periods.</li>
<li><b>Follow Safety and Quality Standards</b>: Adhere to health and safety protocols, company policies, and maintain a professional appearance.</li>
<li><b>Communicate Effectively:</b> Read and verify menu information, interact with guests and team members professionally.</li>
<li><b>Adaptability:</b> Perform other reasonable job duties as requested to support the team and ensure guest satisfaction.</li>
<li><b>Team collaboration:</b> Supporting coworkers, communicating effectively.</li>
<li><b>Service support tasks:</b> Bussing tables, resetting, refilling, restocking.</li>
<li><b>Safety and sanitation compliance:</b> Especially in food handling.</li>
<li><b>Guest interaction:</b> Greeting, responding to requests, ensuring satisfaction.</li>
</ul>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<div><b>Education and Experience</b></div>
<ul><li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Previous Food and Beverage Experience</li>
</ul><div><b>PHYSICAL REQUIREMENTS:</b></div>
<ul><li>Routinely required to bend, stoop, stand, walk.</li>
<li>Able to carry, lift and move objects weighing 50 pounds or less.</li>
<li>Able to stand for long periods of time.</li></ul></div>

Server Assistant

<div><div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Housekeeping Manager!</b><br>
<b>
</b><br>
<b>The Housekeeping Manager is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position includes the Laundry Department as well as working closely with the maintenance team.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards</li>
<li>Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation</li>
<li>Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, coaching and counseling, evaluating performance and delivering recognition and rewards.</li>
<li>Recruit, interview and train team members</li>
<li>Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations</li>
<li>Creates and post weekly schedule for Housekeeping and Laundry Team Members</li>
<li>Physically checks rooms made ready by Room Attendants to confirm ready for guest check-in and update in the computer.</li>
<li>Clean/prepare rooms in situations where occupancy increases or team member call outs (as needed)</li>
<li>Works closely with the Front Office team to ensure guest room satisfaction</li>
<li>Oversees Laundry operations</li>
<li>Works with maintenance team to maintain operational upkeep of Laundry Equipment</li>
<li>Ensures Housekeeping and Laundry supply inventory are ordered and properly stored</li>
<li>Properly reports and logs and complete required documents for all Lost and Found items.</li>
<li>Makes sure that all storage areas all locked &amp; that all housekeepers&rsquo; sheets &amp; executive housekeeper sheet are turned in to the front desk before leaving.</li>
<li>Maintains cleanliness and upkeep of Public areas of hotel.</li>
<li>Ensures excellence in hotel and guest room cleanliness</li></ul><br>
<div></div><div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Must have prior experience in Supervisor or Manager role.</li>
<li>Previous experience in a hotel preferred.</li>
<li>Must have excellent communication and organizational skills.</li>
<li>Must have basic mathematical skills.</li>
<li>Must be able to apply basic principles and techniques of supervision.</li>
<li>Ability to plan and organize the activities of others.</li>
<li>Ability to get ideas accepted and to guide a group or individual to accomplish a task.</li>
<li>Ability to modify leadership style and management approach to reach goal.</li>
<li>Ability to express ideas clearly both in written and oral communications.</li>
<li>Ability to effectively handle conflict in a team environment</li></ul><br>
<div></div><div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand and walk for long periods of time; use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may be required to climb or balance, talk and hear and will be required at times push a cart weighing up to 60 pounds.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Work environment is often high stress and mentally demanding.</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>Must be dependable and productive</li>
<li>High school education or equivalent is required. Some college preferred.</li>
<li>Minimum six (6) months related experience or training preferred.</li>
<li>Must be able to effectively lead a team of 15 or more employees.</li></ul><br>
<div></div><div><b>EEO Employer</b></div></div></div>

Housekeeping Manager

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our</b><b> Housekeeper!</b><br>
<b>
</b><br>
<b>The Housekeeper is responsible for cleaning guest rooms and assisting with cleanliness of guest floors hallways; maintaining cleanliness of public areas and restrooms in hotel by performing the duties outlined below. Other duties may be assigned as needed within the department.
</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Sorts, counts, folds, marks, or carries linens.</li>
<li>Must be able to clean multiple rooms daily-including (changing lines, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures)</li>
<li>Replenishes supplies such as drinking glasses and writing supplies.</li>
<li>Cleans corridors and stairways.</li>
<li>Sweeps and scrubs bathroom floors.</li>
<li>Cleans rugs, carpets, upholstered furniture, and draperies.</li>
<li>Dusts furniture. Washes walls, and woodwork. Washes windows, door panels, and sills.</li>
<li>Empties wastebaskets, and empties and cleans ashtrays.</li>
<li>Transports trash and waste to disposal area.</li>
<li>Replenishes bathroom supplies. Replaces light bulbs.</li>
<li>Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.</li>
<li>Completes a quality check on the television, telephone, AC, and smoke detectors.</li>
<li>Removes any items left behind from room and takes to Lost and Found and follows proper hotel procedure.</li>
<li>Reports any maintenance related problems to the maintenance department through the proper communication channels.</li>
<li>Responsibility assumed for careful use of supplies and equipment issued for carrying out job responsibilities.</li>
<li>Proper uniform must be worn at all times.</li>
<li>Score of 90% or higher obtained on room inspections.</li>
<li>Acknowledgement and a pleasant greeting given to each and every guest.</li>
<li>Thorough knowledge of all in house product along with local area information to assist customer when needed.</li>
<li>Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.</li>
<li>Team effort displayed in keeping the commercial area clean and neat.</li>
<li>Timely (within 10 minutes) response to customer needs for housekeeping supplies.</li>
<li>Guest name to be used at all times upon entering an occupied room.</li>
<li>All vacant rooms will be checked daily to insure the status is correct.</li>
<li>Maintain supply room in a clean, neat, and organized state.</li>
Display a team attitude and assist co-workers when the need arises.<br>
<li>
</li></ul><div></div><div><b>SPEC</b><b>IFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.</li>
<li>Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to comply in standardized situations with only occasional or no variables.</li>
<li>Ability to work flexible shifts</li>
<li>Must have excellent customer service skills.</li>
Must be able to work as a part of a team.<br>
<li>
</li></ul><div></div><br>
<div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.</li>
<li>Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><br>
<div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>Professional and Energetic</li>
<li>High school education or equivalent is preferred.</li>
<li>Experience: four (4) to six (6) months Housekeeping experience or training preferred, but not required.
</li>
</ul><div></div><div><b>EEO Employer</b></div></div>

Housekeeper

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor!</b><br>
<b>
</b><br>
<b>The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Accountable for guest satisfaction by ensuring service standards are met and guests&rsquo; needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.</li>
<li>Works side by side with staff to train and model appropriate guest service standards.</li>
<li>Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.</li>
<li>Anticipates and responds to guests in a friendly and positive manner.</li>
<li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li>
<li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li>
<li>Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.</li>
<li>Assist with interviewing, hiring, coaching, and development of front office associates.</li>
<li>Evaluates staff performance and coaches to ensure standards are met.</li>
<li>Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.</li>
<li>Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.</li>
<li>Ensures all required training for department employees is completed and training records are maintained.</li>
<li>Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.</li>
<li>Utilizes available resources and adheres to Marriott training policies.</li>
<li>Promotes collaboration and positive, professional work environment.</li>
<li>Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.</li>
<li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li>
<li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li>
<li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li>
<li>Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.</li>
<li>Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.</li>
<li>Must have high attention to detail, good communication skills and leadership ability.</li>
<li>Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.</li>
<li>Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.</li>
<li>Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.</li>
<li>Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.</li></ul><br>
<div></div><div><br>
<b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Must have one (1) or more years&rsquo; prior guest service experience, preferably in hospitality.</li>
<li>Must have basic computer knowledge and excellent written and verbal skills needed.</li>
<li>Must have excellent communication and organizational skills.</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Must have the ability to apply commonsense understanding to carry out instructions given.</li>
<li>Must have the ability to comply in standardized situations with only occasional or no variables.</li>
<li>Must have the ability to work flexible shifts</li>
<li>Must have excellent customer service skills.</li>
<li>Must be able to work without constant supervision.</li></ul><br>
<div></div><div><br>
<b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school diploma or equivalent required some college or college degree preferred.</li>
<li>A minimum of one (1) year related experience in hotels or customer service preferred</li>
<li>Must be able to work in team environment</li></ul><br>
<div></div><div><b>EEO Employer</b></div></div>

Front Desk Supervisor

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent!</b><br>
<b>
</b><br>
<b>Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security &amp; liability measures to protect the assets of the hotel and the Company.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Maintain professional dress and conduct at all times.</li>
<li>Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.</li>
<li>Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.</li>
 <li>Inform customers about payment methods and verify that I.D. and payments method match</li>
<li>Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.</li>
<li>Maintain cash bank per policy guidelines. Comply with all accounting procedures.</li>
<li>Consistently adhere to uniform, grooming and appearance standards.</li>
<li>Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions</li>
<li>Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time</li>
<li>Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.</li>
<li>Maintain knowledge of standards and company policies</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.</li>
<li>Understand and operate front office telephone and computer systems.</li>
<li>Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.</li>
<li>Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.</li>
<li>Must be able to work flexible work hours/schedule.</li>
<li>Performs other duties and responsibilities as requested.</li></ul><br>
<div></div><div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Previous experience as a hotel Front Desk Agent preferred</li>
<li>Must have excellent communication and organizational skills</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments</li>
<li>Must be familiar with a computer and be able to type using a computer keyboard</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Ability to apply commonsense understanding to carry out instructions given</li>
<li>Ability to comply in standardized situations with only occasional or no variables</li>
<li>Ability to work flexible shifts</li>
<li>Must have excellent customer service skills</li>
<li>Must be able to work without constant supervision</li></ul><br>
<div></div><div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school education or equivalent is required. Some college preferred.</li>
<li>Preferred six (6) months related experience in hotels or customer service training</li>
<li>Must be able to work in team environment</li></ul><br>
<div></div><div><b>EEO Employer</b></div></div>

Front Desk Agent

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Breakfast Attendant!</b><br>
<b>
</b><br>
<b>The Breakfast Attendant's responsibilities include following a daily schedule, performing proper set-up, maintenance, break-down and cleaning of the breakfast area; responsible for providing excellent guest service and satisfaction.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Set up and maintenance of the Breakfast Bar in an attractive abundant looking, organized, clean and standardized presentation, maintaining brand standards at all times.</li>
<li>Takes inventory of food, beverages and supplies needed for each day</li>
<li>Assists with set up of prepared foods such as fresh fruit, coffee and juices</li>
<li>Set up of serving dishes/trays, utensils, cups and other products</li>
<li>Set up and arrangement of cold food such as sweet rolls, muffins and cereal</li>
<li>Clears and cleans tables as they are vacated</li>
<li>Removes trash from service area</li>
<li>Restocks self-service food and supplies as needed</li>
<li>Wash serving equipment and return to proper storage</li>
<li>Return reusable food supplies to storage after service</li>
<li>Vacuum, sweep carpets &amp; floors</li>
<li>Mop floors</li>
<li>Dust, brush, polish, &amp; vacuum furniture</li>
<li>Dust and cleans room decorations, appliances, &amp; structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor</li>
<li>Inspect areas for safety hazards</li>
<li>Check operating conditions of equipment</li>
<li>Report lost &amp; found articles per hotel procedure</li>
<li>Report maintenance problems (common areas) to the department supervisor and maintenance</li>
<li>Performs any other duties assigned by supervisor/ manager.</li>
<li>Perform special daily projects assigned by supervisor/ manager</li></ul><br>
<div></div><div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Must be able to understand, read, write and speak English and effectively communicate with Team Members and Guests.</li>
<li>Must be able to apply commonsense understanding, in carrying out instructions</li>
<li>Must be able to utilize and follow a checklist, take inventory of supplies and convey information to staff and management.</li>
<li>Must be able to comply in standardized situations with only occasional or no variation.</li>
<li>Must be available to work flexible shifts, including weekends and holidays.</li>
<li>Must be able to work without constant supervision.</li>
<li>Must be able to work well as a part of a team.</li>
<li>Must be engaging with all guest throughout breakfast period; responding to guest needs as required.</li><br>
</ul>
<div></div><div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>Standing and walking for entire length of shift.</li>
<li>Frequently required to stoop, kneel, crouch, or crawl.</li>
<li>Able to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High School Diploma or equivalent is preferred.</li>
<li>Ability to understand and follow directions</li>
<li>Six months Customer Service, hotel or restaurant experience preferred.</li>
<li>Must have excellent customer service skills</li>
</ul>
<div></div><div><b>EEO Employer</b></div></div>

Breakfast Attendant

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as an Area Sales Manager!</b><br>
<b>
</b><br>
<b>The Area Sales Manager functions as the leader of the area cluster Sales team and manages the on property Sales team; achieves individual booking goals and has responsibility for achieving defined property revenue goals, guest and team member satisfaction and makes recommendations on direct reports booking goals (if applicable); leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives; The Area Sales Leader implements agreed key sales initiatives and ensures execution of sales and marketing strategy and programs for multiple hotels within the portfolio as assigned by the Regional Director of Sales.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Execute the sales strategy and ensure individual booking goals are met.</li>
<li>Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail per company guidelines for each property.</li>
<li>Cultivating lead sources of sales, through direct sales calls, weekly visits to designated calendar targets within your territory and follow-up calls, some of which will be cold calls</li>
<li>Ensure the development of a strategic account plan for the demand generators in the market.</li>
<li>Ensure focus is on proactive selling and reactive selling with individual and group goals.</li>
<li>Determine and develop marketing communication activities, in conjunction with Regional Marketing Communications.</li>
<li>Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li>
<li>Develop strong partnerships with local organizations to further increase brand/product awareness.</li>
<li>Review the STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.</li>
<li>Research competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li>
<li>Attend sales strategy meetings to provide input on weekly and overall sales strategy.</li>
<li>Suggest innovative marketing ideas and proactively develop deployment strategies to continue to grow market share.</li>
<li>Serve as the sales contact for the General Manager, Regional Sales leaders and current and future guests.</li>
<li>Serve as hotel authority on SafeServe as hotel authority on sales processes and sales contracts.</li>
<li>Develop strong community and public relations by ensuring property participation in local, regional and national trade shows and client events.</li>
<li>Participate in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li>
<li>Identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.</li>
<li>Support the General Manager by coordinating crisis communications.</li>
<li>Execute and supports Customer Service Standards and hotel's Brand Standards.</li>
<li>Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
<li>Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Perform other duties, as assigned, to meet business needs.</li></ul><br>
<div></div><div><br>
<b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Excellent written and verbal communication and interpersonal skills</li>
<li>Highly responsible, reliable, and ethical</li>
<li>Well organized and detail-oriented</li>
<li>Must have excellent communication, organizational and guest relations skills.</li>
<li>Ability to multi-task</li>
<li>Proficiency in Microsoft Office applications</li>
<li>Must have the ability to speak, understand, read and write the English language</li>
<li>Must have a valid driver&rsquo;s license and be able to operate a vehicle to meet with clients.</li></ul><br>
<div></div><div><br>
<b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to sit, stand and walk for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li>
<li>Must be willing to work on-site in Birmingham, Alabama. This is not a remote position.</li></ul><br>
<div></div><div><b>QUALIFI</b><b>CATION STANDARDS:</b></div>
<ul><li>High school education is required. College education is preferred.</li>
<li>Must have at least three (3) or more years of hotel sales experience responsible for selling a multi- hotel complex.</li>
<li>Must be able to effectively lead and motivate a large team.</li></ul><br>
<div></div><div><br>
<b>EEO Employer</b></div></div>

Area Sales Manager

Join Ascent Hospitality Management and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.