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Ashton Solutions

<div>
 
 Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we&rsquo;re looking for an
 
 IT Support Technician
 
 to join our collaborative team.
 
 
 In this role, you&rsquo;ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career.
 
 This is a hybrid opportunity in Beachwood, OH.
 
 
 
 
 
 
 
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Salary starting at
 
 $50,000+
 
 , scalable based on experience
 </li>
 <li>
 Health insurance, PTO, retirement plan, and bonus plan
 </li>
 <li>
 Hybrid work schedule (
 
 up to 2 remote days per week after training
 
 )
 </li>
 <li>
 Friendly, people-focused leadership and strong technical mentorship
 </li>
 <li>
 Clear opportunities for
 
 career growth and skill development
 
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Provide support for common business applications including
 
 Microsoft 365 (O365)
 
 through phone, email, remote, and onsite support
 </li>
 <li>
 Support and maintain client networks and security infrastructure including
 
 LAN/WAN, firewalls, access points, and switches
 
 </li>
 <li>
 Troubleshoot issues across a variety of
 
 on-premises and cloud environments
 
 </li>
 <li>
 Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
 </li>
 <li>
 Accurately document client issues, resolutions, and follow-up actions
 </li>
 <li>
 Support over
 
 100+ SMB clients
 
 , gaining exposure to diverse technologies and business environments
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 <ul>
 <li>
 0&ndash;2 years of hands-on PC support or IT support experience
 </li>
 <li>
 Experience with
 
 Microsoft 365
 
 </li>
 <li>
 General knowledge of hardware platforms, cloud services, and line-of-business applications
 </li>
 <li>
 Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
 </li>
 <li>
 Confidence delivering high-quality customer service and communicating clearly with end users
 </li>
 <li>
 Strong organizational skills with the ability to follow tasks through to completion accurately
 </li>
 <li>
 Curiosity and willingness to continuously learn new technologies and tools
 </li>
 </ul>
 
 
 
 
 
 Why This Role Stands Out
 
 
 <ul>
 <li>
 Strong mentorship from senior engineers to accelerate your technical growth
 </li>
 <li>
 Exposure to a wide range of technologies across multiple client environments
 </li>
 <li>
 Hybrid flexibility with a team-first culture
 </li>
 <li>
 Great opportunity for someone looking to grow from support into a long-term MSP career path
 </li>
 </ul>
 
 
 
 
 
 Next Steps
 
 
 
 Apply with your resume
 
 
 
 OR
 
 
 
 Get a head start here:
 
 
 https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753
 
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Information Technology Support Technician

Join Ashton Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ashton Solutions

About Company

Information Technology Support Technician