Qureos Mentor

ASSA ABLOY Group

<div></div><div><div><b>Job Summary</b></div><br>
<div></div>
<div>
The Technical Service Manager is responsible for leading the delivery of high-touch, expert-level technical support for a premium luxury hardware brand. This role oversees technical operations, escalations, and product expertise while ensuring service levels and performance standards are consistently achieved across all customer interaction channels. This role partners cross-functionally with Engineering, Product Management, Sales, Quality, and Marketing to resolve complex issues, influence product improvements, and support successful product launches, while driving operational excellence and customer satisfaction.</div><br>
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<div><b>
Primary Duties and Responsibilities</b></div><br>
<div></div>
<div><b>
(40%) Service Level Management &amp; Operational Performance
</b></div><ul><li>Own and manage service levels (SLAs) across phone, email, chat, and case management channels</li>
<li>Monitor daily/weekly/monthly performance for response time, resolution time, and backlog levels</li>
<li>Drive improvements in queue health, staffing alignment, and workload balancing</li>
<li>Provide performance reporting and actionable insights to leadership</li></ul><br>
<div></div>
<div><b>
(20%) Team Leadership &amp; Development
</b></div><ul><li>Serve as the highest-level escalation point for complex technical issues
</li><li>Oversee Tier II/III support processes to ensure timely and accurate resolutions
</li><li>Define troubleshooting standards for installation, repair, and product application
</li><li>Partner with Engineering and Quality to resolve root causes and systemic issues</li></ul><br>
<div></div>
<div><b>
(20%) Product Knowledge &amp; Training Strategy
</b></div><ul><li>Develop and execute technical training for customer care, sales, and partners
</li><li>Maintain product knowledge resources and documentation
</li><li>Ensure team expertise across mechanical, electronic, and smart hardware solutions</li></ul><br>
<div></div>
<div><b>
(20%) Cross-Functional Collaboration &amp; Sales Support</b></div>
<ul>
<li>Own and maintain technical documentation, troubleshooting guides, and escalation workflows</li>
<li>Analyze trends in escalations to identify root causes and recommend improvements</li>
</ul><ul><li>Provide technical consultation for field sales and partners
</li><li>Serve as a subject matter expert for luxury hardware solutions and product selection in high end / complex applications</li></ul><br>
<div></div>
<div><b>
Education and Experience Profile</b></div><br>
<div></div>
<ul>
<li>5&ndash;8+ years of experience in technical support, customer service, or product-focused roles
</li><li>2&ndash;4+ years of leadership experience (supervisor, lead, or manager level) with direct responsibility for team performance and outcomes
</li><li>Proven experience managing technical escalations and complex customer issues
</li><li>Experience working with mechanical and/or electronic hardware products preferred
</li><li>Demonstrated ownership of service levels, queue performance, or operational metrics in a contact center or service environment</li></ul><br>
<div></div>
<div><b>
Required Skills</b></div><br>
<div></div>
<ul>
<li>Advanced troubleshooting and problem-solving capabilities across mechanical and electronic hardware systems
</li><li>Strong understanding of product applications, installation processes, and technical diagnostics
</li><li>Ability to manage and resolve complex technical escalations with sound judgment and accuracy
</li><li>Proficiency in CRM platforms (Salesforce preferred) and service management tools</li>
<li>Proven ability to lead, coach, and develop high-performing technical service teams
</li><li>Strong performance management skills, including driving accountability to service levels (SLAs) and quality standards
</li><li>Ability to prioritize, delegate, and manage multiple workflows in a fast-paced environment
</li><li>Experience building a culture of continuous improvement and operational excellence</li></ul><br>
<div></div>
<div><b>
Work Environment</b></div><br>
<div></div>
<ul>
<li>Fast-paced, customer-focused environment with high visibility across the business
</li><li>Regular interaction with internal teams, external partners, and customers
</li><li>May require occasional travel for training, product launches, or field support</li></ul><br>
<div></div>
<div>
</div><div>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</div><br>
<div></div>
<div>
ASSA ABLOY is an Equal Employment Opportunity employer.</div><div></div><div><br>
</div><div><b>We are the ASSA ABLOY Group</b><br>
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Technical Service Manager

<div></div><div><div>As a Service Dispatcher for National Accounts at Door Systems ASSA ABLOY, you will play a pivotal role in ensuring the efficient coordination of service requests and the delivery of exceptional service to our customers. You will be responsible for managing service requests, dispatching technicians and subcontractors, and maintaining clear communication channels to meet service level agreements. If you are a detail-oriented, organized, and customer-focused individual, we encourage you to apply for this position.</div><br>
<div></div>
<div><b>
Responsibilities </b>(including, but not limited to):</div>
<ul>
<li><b>Dispatch Services:</b> Efficiently allocate service requests to field based on their skills, location, and availability. For Nationwide service customers.</li>
<li><b>Customer Interaction:</b> Communicate with customers to schedule service appointments, provide updates on technician arrival times, and address any concerns or inquiries.</li>
<li><b>Route Optimization:</b> Plan and optimize technician routes to minimize travel time and fuel costs, ensuring timely service delivery.</li>
<li><b>Data Entry:</b> Accurately record and maintain service request information, schedules, and service status in our database.</li>
<li><b>Emergency Response:</b> Respond promptly to emergency service requests and coordinate the immediate dispatch of technicians to critical situations.</li>
<li><b>Team Collaboration:</b> Collaborate closely with service technicians, management, and other team members to ensure seamless service delivery.</li>
<li><b>Problem Solving:</b> Resolve scheduling conflicts, customer complaints, and other service-related issues in a professional and timely manner.</li>
<li><b>Quality Assurance:</b> Monitor service quality and customer satisfaction, seeking opportunities for improvement.</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div>
<ul>
<li>High school diploma or equivalent (associate's degree or relevant certification is a plus).</li>
<li>Proven experience in a service dispatch or customer service role.</li>
<li>Strong organizational and multitasking abilities.</li>
<li>Comfort in working in extremely face paced environment</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Proficiency in using dispatch software and office productivity tools.</li>
<li>Familiarity with geographical mapping and routing tools.</li>
<li>Ability to remain calm and make decisions in high-pressure situations.</li>
<li>Customer-focused with a strong commitment to delivering outstanding service.</li></ul><br>
<div></div>
<div><b>
We are the ASSA ABLOY Group</b><br>
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

National Accounts Service Dispatcher

<div>
 <strong>
  <strong>
   Would you like to bring your supply chain expertise to our team?
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   Join our team in K&uuml;&ccedil;&uuml;k&ccedil;ekmece / &Idot;stanbul and enjoy a collaborative culture that will enable you to build a career you can be proud of!
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   What do we expect from this role?
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Assist in coordinating inbound and outbound shipments.
  </li>
  <li>
   Communicate with freight forwarders, customs brokers, and suppliers.
  </li>
  <li>
   Prepare and maintain shipping documents and records.
  </li>
  <li>
   Track shipments and update internal systems accordingly.
  </li>
  <li>
   Support inventory control and warehouse coordination.
  </li>
  <li>
   Ensure compliance with international trade and customs regulations.
  </li>
  <li>
   Collaborate with internal departments to ensure timely deliveries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What is required for this role?
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Logistics, International Trade, Business, or related field.
  </li>
  <li>
   Experience in logistics, supply chain, or a related area.
  </li>
  <li>
   Strong written and verbal communication skills in English (mandatory).
  </li>
  <li>
   Proficiency in MS Office (Excel, Word, Outlook); ERP experience is a plus.
  </li>
  <li>
   Strong organisational skills and attention to detail.
  </li>
  <li>
   Ability to work in a fast-paced, team-oriented environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We are the ASSA ABLOY Group
  <br/>
  <br/>
 </strong>
 Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.
 <br/>
 <br/>
 As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
 <br/>
 <br/>
 As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
</div>


Supply Chain Specialist

<div></div><div><div><b>ASSA ABLOY Entrance Systems, Pedestrian Door Solutions</b></div>
<div>
Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.</div>
<div><b>
Why Join ASSA ABLOY Entrance Systems?</b></div>
<div>
At ASSA ABLOY, we offer more than a job &mdash; we provide an environment for growth, innovation, and meaningful contributions. Here&rsquo;s why our team loves being part of ASSA ABLOY:</div>
<div><b>
1. Comprehensive Benefits</b><br>
Enjoy competitive pay, robust health insurance options, retirement plans, company vehicle and monthly/quarterly bonus opportunities. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.</div>
<div><b>
2. Meaningful Impact</b><br>
Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you&rsquo;re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.</div>
<div><b>
3. Career Growth &amp; Development</b><br>
We invest in you from day one. Our in-house training certifies you as an Automatic Door Technician and provides opportunities to advance up our career ladder, from Service Technician to Senior Technician and beyond. Your professional aspirations are our priority.</div>
<div>
4. <b>Safety Leadership</b></div>
<div>
Safety isn&rsquo;t just a policy; it&rsquo;s a core value that drives every decision we make. We believe that true leadership starts with protecting our people, empowering our teams, and creating an environment where everyone takes ownership of safety.</div>
<p></p>
<div><b>The Role:</b></div>
<div>
As a Service Technician, you&rsquo;ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.</div><br>
<div></div>
<div><b>
Key Responsibilities:</b></div>
<ul>
<li>Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.</li>
<li>Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.</li>
<li>Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.</li>
<li>Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.</li>
<li>Participate in training programs and maintain AAADM certification.</li>
<li>Participate in on-call rotations after certification and training.</li>
</ul>
<div><b>Safety</b></div>
<ul>
<div><ul><li>Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds (with lifting aids) on an occasional basis, with or without reasonable accommodation; climbing ladders, kneeling, driving and working in various positions as required.</li></ul></div><br>
</ul>
<div></div><div><b>What You Will Need:</b></div>
<ul>
<li>Mechanical aptitude with experience in repairing electro-mechanical devices.</li>
<li>Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).</li>
<li>Experience in glazing, storefronts, aluminum frames, and hardware (preferred).</li>
<li>Valid driver&rsquo;s license and a good driving record.</li>
<li>High commitment to safety, customer satisfaction, and teamwork.</li>
<li>Ability to lift, bend, and use power tools effectively.</li>
</ul>
<p></p><div><b>What We Offer:</b></div>
<div><b>
Comprehensive Benefits</b></div>
<ul>
<li>Health, dental, and vision plans</li>
<li>401(k) with company matching</li>
<li>Short- and long-term disability, life, accident, and travel insurance</li>
<li>15 PTO days and 11 paid holidays</li>
</ul>
<div><b>Work-Life Balance</b></div>
<ul>
<li>Flexible scheduling for when life happens</li>
<li>On-call responsibilities only after adequate training</li>
</ul>
<div><b>Ongoing Training &amp; Recognition</b></div>
<ul>
<li>Continuous learning opportunities, including AAADM certification.</li>
<li>Length of Service awards to celebrate your milestones.</li>
</ul>
<div><b>Our Commitment to Diversity &amp; Inclusion:</b></div>
<div>
ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.</div>
<div><b>
Requirements:</b></div>
<ul>
<li>Must meet the minimum age requirement of 21 due to job‑related responsibilities.</li>
<li><div>Must be able to successfully obtain AAADM certification within one (1) year of employment<b> </b>and maintain certification as required</div></li></ul><br>
<div></div>
<div><b>
We are the ASSA ABLOY Group</b><br>
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Service Technician

<div></div><div><div>We are looking for an experienced and organized Warehouse Specialist to manage and oversee our warehouse operations.</div><br>
<div></div>
<div><b>
Key Responsibilities:</b></div>
<ul>
<li>Manage day-to-day warehouse operations including receiving, storage, and dispatch of goods</li>
<li>Maintain accurate inventory records and coordinate stock control activities</li>
<li>Ensure compliance with safety, quality, and operational standards</li>
<li>Operate and oversee the use of warehouse equipment, including forklift</li>
<li>Collaborate cross-functionally with Production, Logistics, and Procurement teams</li>
<li>Monitor and report KPIs related to warehouse performance</li></ul><br>
<div></div>
<div><b>
Requirements:</b></div>
<ul>
<li>Minimum 5 years of experience in warehouse management</li>
<li>Proficiency in CRM/WMS applications</li>
<li>Strong communication and interpersonal skills</li>
<li>Team-oriented mindset with the ability to coordinate across departments</li>
<li>Valid forklift operator license</li>
<li>Valid driver's license with active driving experience</li></ul><br>
<div></div>
<div><b>
What We Offer:</b></div>
<ul>
<li>Opportunities for professional growth and development within a global organization</li>
<li>Collaborative and supportive work environment</li>
<li>The chance to be part of a market-leading company driving innovation in entrance solutions</li></ul><br>
<div></div>
<div><b>
We are the ASSA ABLOY Group</b><br>
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces &ndash; physical and virtual &ndash; safer, more secure, and easier to access.</div>
<div>
As an employer, we value results &ndash; not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions &ndash; supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.</div>
<div>
As we welcome new people on board, it&rsquo;s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.</div></div>

Warehouse Specialist