Qureos Mentor

Associa

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
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<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team. As a primary point of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.<b>This role requires onsite presence 5 days a week in our Richardson, Texas location. Could be various shift work.</b></p>
<h2 class="jobSectionHeader"><b>Requirements</b></h2><ul>
<li>Provide timely and effective technical support to end-users via phone, email, and remote tools.</li>
<li>Diagnose and resolve a wide range of IT issues, including:</li>
<li><ul><li>Hardware troubleshooting (PCs, laptops, printers, etc.)</li>
<li>Software installations and configurations</li>
<li>Network connectivity issues</li>
<li>User account management</li>
<li>Troubleshooting Microsoft Office applications</li>
</ul></li><li>Log and track incident tickets in our ticketing system.</li>
<li>Maintain and update the knowledge base to improve troubleshooting efficiency.</li>
<li>Escalate complex issues to higher-level support teams when necessary.</li>
<li>Adhere to service level agreements (SLAs) and meet performance metrics.</li>
<li>Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.</li>
<li>Any additional tasks assigned by leadership</li>
</ul>
<p><b>Competencies</b></p>
<ul>
<li>Focus on providing exceptional customer service</li>
<li>Great communication skills</li>
<li>Strong technical aptitude</li>
<li>Problem solving &amp; critical thinking</li>
<li>Knowledge of Windows 10 and 11 Operating Systems</li>
<li>Familiarity with Remote Desktop tools</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience</li>
<li>A+ Certified - Preferred</li>
</ul>
<p><b>Personality Traits</b></p>
<ul>
<li>Self-starter</li>
<li>Motivated</li>
<li>Task oriented</li>
<li>Team player</li>
<li>Ability to think out of the box</li>
<li>Phone Etiquette</li>
<li>Executive Presence</li></ul><br>
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<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

Service Desk Analyst I

<div><p>The Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
</p><p></p><p>This position is full time and reports to: 7901 Stoneridge Dr Suite 207, Pleasanton, CA 94588</p>
<p>
</p><p>Duties include but not limited to:</p>
<ul>
<li>Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.</li>
<li>Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.</li>
<li>Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.</li>
<li>Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.</li>
<li>Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.</li>
<li>Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.</li>
<li>Monitor corporate and client delinquency rates and collections process for account portfolio.</li>
<li>Attend Board meetings per the management agreement and community events as needed.</li>
<li>Prepare Board packages according to established time frames.</li>
<li>Ensure Board of Directors is aware of legal actions involving the Association.</li>
<li>Maintain unit and contract files relating to the operations of the Association.</li>
<li>Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.</li>
<li>Responsible for maintenance of C3 data base, including updating resident information.</li>
<li>Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.</li>
<li>Responsible for oversight of Associa staff as contract provides.</li>
<li>Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.</li>
<li>Oversee the AP process in accordance with Associa home office processes and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
<p>Salary range $80,000-85,000/annually; direct experience highly considered</p>
Requirements:
<ul><li>Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.</li>
<li>Knowledge of communities/property/real estate and homeowners associations.</li>
<li>Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.</li>
<li>Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.</li>
<li>Knowledge of conflict resolution techniques at a proficient level.</li>
<li>Professional communication skills (phone, interpersonal, written, verbal, etc.).</li>
<li>Professional customer service skills.</li>
<li>Self-motivated, proactive, detail oriented and a team player.</li>
<li>Time management and time critical prioritization skills.</li>
<li>Associates Degree Required</li>
<li>Bachelor's Degree Preferred</li>
<li>1 &ndash; 3 years of Community Association experience</li>
</ul>
<p>#LI-KK2</p></div>

Community Association Manager

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
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<h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
The Maintenance Technician is responsible for the maintenance duties of Associations involving mostly exterior carpentry, painting, plumbing repairs, electrical repairs and minor roofing repairs in addition to other exterior responsibilities to guarantee that the communities we manage are properly and safely maintained.</div>
<div></div><div>Wok Hours:</div>
<div>
<p>Monday-Friday 7:00am-3:30pm<br>
Rotating Weekends (Sat &amp; Sun 7:00am-10:00am)<br>
Rotating on-call, nights weekendsonce every 3-4 weeks based on staffing level and needs.</p>
</div>
<div></div><div>Daily responsibilities:</div>
<div></div><ul><li>Perform routine preventive maintenance to ensure that building systems operate efficiently and that the physical condition of buildings do not deteriorate.</li>
<li>Perform maintenance tasks such as carpentry, painting, plumbing and electrical repairs to ensure that the building is properly maintained.</li>
<li>Clean and repair building fixtures including lights, locks, windows, doors, screens, walls, floors, gutters and drains.</li>
<li>Operate and perform routine maintenance and repairs on systems &amp; equipment as needed.</li>
<li>Maintain company issued vehicle (routine PM&rsquo;s, oil changes etc.), if applicable.</li>
<li>Other duties as assigned.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><ul>
<li>High School Diploma or GED Required.</li>
<li>2+ years of general, residential, maintenance experience.</li>
<li>Excellent communication skills, written and spoken.</li>
<li>Customer service focused and team oriented.</li>
<li>Self-motivated, proactive, takes the initiative, with strong follow-up skills.</li>
<li>Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.); OSHA worksite and personal safety requirements and State or local governmental safety requirements.</li>
<li>Time management and time critical prioritization skills.</li>
Valid driver's license is required.<br>
<li>
<br>
#LI-PK1</li></ul><br>
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<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

Maintenance Technician

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
<br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
Come work at Associa! We are an industry leader in community association management and we are looking for a talented Maintenance Technician to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.</p>
<p></p>
<p><b>What We Offer?</b></p>
<p>
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.</p>
<p><b>
How Our Employees Make an Impact?</b></p>
<p>
Our Maintenance Technicians play a crucial role in enhancing the quality of life for our residents and the value of their properties by:</p>
<ul>
<li>Perform routine preventive maintenance to ensure that building systems operate efficiently and that the physical condition of buildings do not deteriorate.</li>
<li>Perform maintenance tasks such as carpentry, painting, plumbing and electrical repairs to ensure that the building is properly maintained.</li>
<li>Clean and repair building fixtures including lights, locks, windows, doors, screens, walls, floors, gutters and drains.</li>
<li>Operate and perform routine maintenance and repairs on systems &amp; equipment as needed.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><ul>
<li>Must be able to communicate effectively with internal and external customers and clients</li>
<li>Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)</li>
<li>Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)</li>
<li>Knowledge of OSHA worksite and personal safety requirements.</li>
<li>Knowledge of State or local governmental safety requirements.</li>
<li>May be required to provide own basic tools (power drill, power saw, screwdrivers, level, hammer, etc.)</li>
<li>Ability to safely operate, climb and perform work on ladders (1-2 stories) &ndash; 24-28ft.</li>
<li>Ability to operate smartphone &amp; email (day-to-day operations, basic communication/monthly expense reports)</li>
<li>Must be able to lift and carry up to 20 pounds on a frequent basis.</li>
3 <li>- 5 years of directly related or closely related experience</li></ul><br>
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<br>
<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

<div><p>With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.<br>
</p><br>
<br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
We are seeking a highly organized and detail-oriented Administrative Coordinator to join our team. The ideal candidate will be responsible for providing comprehensive administrative support and ensuring smooth office operations. This role requires proficiency in various office management tasks, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.</p>
<p></p>
<p><b>What do we offer?</b></p>
<p></p>
<p>Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.</p>
<p></p>
<p><b>Compensation:</b></p>
<p>
$26.00 per hour</p>
<p></p>
<p><b>Employment Type:</b></p>
<p>
Full Time</p>
<p></p>
<p><b>Location:</b></p>
<p>
27052 Towne Centre Drive, Suite 200, Foothill Ranch</p>
<p></p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<ul>
<li>Prepare legal packages for attorneys</li>
<li>Prepare payment plans</li>
<li>Research homeowner ledger history to resolve various issues</li>
<li>Facilitate manager requests regarding delinquent accounts</li>
<li>Collaborate with attorneys on collections, provide ledgers, add legal fees</li>
<li>Monitor and update tracking worksheet for each delinquent homeowner account</li>
<li>Continuous follow up on items in progress until completion</li>
<li>Monthly audits of pre-liens and billing charges</li>
<li>Respond to requests from across the organization sent to the Delinquency email box</li>
<li>Monitor and maintain association collection policies</li>
<li>Process checks received for delinquent accounts</li>
<li>Other duties as required</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><ul>
<li>Previous experience in an administrative role or office management is preferred.</li>
<li>Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.</li>
<li>Aptitude for working with numbers</li>
<li>Strong analytical skills with attention to detail</li>
<li>Excellent organizational skills with the ability to manage multiple tasks simultaneously.</li>
<li>Ability to follow instructions and pre-established guidelines</li>
<li>Ability to work on location</li>
<li>Time management skills are crucial for meeting deadlines in a busy environment.</li></ul><br>
<br>
<br>
<p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p></div>

Administrative Coordinator

Join Associa and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Associa

ABOUT_COMPANY

Service Desk Analyst I

Community Association Manager

Maintenance Technician

Maintenance Technician

Administrative Coordinator