Qureos Mentor

Astreya

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 Based in Tempe 5 days a week
 
 
 
 
 
 
 Scope:
 
 
 <ul>
 <li>
 Follows established procedures on routine work
 </li>
 <li>
 Requires detailed instructions
 
 
 </li>
 </ul>
 
 
 
 
 
 Your Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Maintain the highest quality standards
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 Perform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards.
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 Execute basic networking services, including cable management, installation of cable trays, and desk organization.
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 Manage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets.
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 Provide onsite troubleshooting and AV support for Google Meet equipment in conference rooms.
 </li>
 </ul>
 
 End-User Support &amp; Service Delivery
 
 <ul>
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 Provide onsite technical support through desk visits, including troubleshooting, installation, and break/fix services for computers and accessories.
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 Manage remote support, queue management, and user interactions via ServiceNow, ensuring timely ticket updates.
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 Facilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs.
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 Encourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure excellent customer service.
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 Provide support to remote locations, which may include occasional travel.
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 </ul>
 
 Inventory &amp; Asset Management
 
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 Oversee IT and network inventory, maintaining a high level of accuracy within the asset inventory database.
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 Manage inventory for "stuff stations" and accessory racks to ensure supplies are consistently available.
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 Fulfill inventory requests and coordinate all shipping and receiving logistics.
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 Assist in coordinating site access, equipment staging, and related logistical tasks.
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 </ul>
 
 Project Coordination &amp; Continuous Improvement
 
 <ul>
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 Coordinate with fellow technicians to facilitate timely installation and maintenance activities.
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 Analyze current workflows to identify areas for improvement and recommend scalable solutions.
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 Execute additional IT projects within the required scope, as well as special projects outside of standard technical scope upon approval.
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 Perform other duties as required; this list is not exhaustive and may evolve based on business needs.
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 </ul>
 
 
 
 
 
 Required Qualifications/Skills:
 
 
 <ul>
 <li>
 Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years&rsquo; related experience and/or training; or equivalent combination of education and experience
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 Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
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 Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
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 Experience with Google Sheets, workflow and project management applications, and administrative software applications.
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 </ul>
 
 
</div>

Information Technology Support Technician

<div>
 
 
 Scope:
 
 
 <ul>
 <li>
 Follows established procedures on routine work
 </li>
 <li>
 Requires detailed instructions
 </li>
 </ul>
 
 
 
 
 
 Your Roles and Responsibilities:
 
 
 <ul>
 <li>
 Gather and maintain project requirement lists.
 </li>
 <li>
 Provides weekly project updates including action item updates.
 </li>
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 Schedules and coordinates project reviews and follows up on assigned actions.
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 Effectively and accurately communicate status to the project team.
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 Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
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 Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
 </li>
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 Takes part in organizing, attending and participating in stakeholder meetings.
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 Documents and follows up on important actions and decisions from meetings.
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 Collaborates with various regional teams responsible for project resources and ticket resolution.
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 Assists with daily monitoring of the ticketing system, reassigning tickets where required.
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 Produces regular reports as required.
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 Assists with identifying trends or recurring problems and escalates to management for resolution.
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 Assists with locating and defining new process improvement opportunities.
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 Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
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 Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
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 <li>
 Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications/Skills:
 
 
 <ul>
 <li>
 Associate's degree (A.A) or equivalent from two-year college or technical school and 1 to 3 years&rsquo; related experience and/or training; or equivalent combination of education and experience
 </li>
 <li>
 Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
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 Familiarity with Microsoft Excel and Google Suite
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 Excellent Communication skills, both verbal and written
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 Proactive attitude and dependable
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 Excellent customer service skills
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 Ability to work both within a team and independently
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 Ability to multitask and prioritize workload
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 Ability to use good judgment, as well as problem-solving and decision making skills
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 Ability to maintain confidentiality and professional decorum
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Understanding or previous experience with ticketing systems and/or project management system
 </li>
 <li>
 Understanding of or previous experience in a technology driven environment
 </li>
 </ul>
 
 
 
 
 
 Physical Demand &amp; Work Environment:
 
 
 <ul>
 <li>
 Must have the ability to perform office-related tasks which may include prolonged sitting or standing
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 Must have the ability to move from place to place within an office environment
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 Must be able to use a computer
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 <li>
 Must have the ability to communicate effectively
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 Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
 </li>
 </ul>
 
 
 
 
 
 Astreya offers comprehensive benefits to all Regular, Full-Time Employees,
 
 
 including:
 
 
 <ul>
 <li>
 Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
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 Dental provided through UHC
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 Nationwide Vision provided by UHC
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 Flexible Spending Account for Health &amp; Dependent Care
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 Pre-Tax Account for Commuter Benefit/Parking &amp; Transit (location-specific)
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 <li>
 Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
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 <li>
 Corporate Wellness Program provided by Goomi Group
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 Employee Assistance Program
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 Wellness Days
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 401k Plan
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 Basic and Supplemental Life Insurance
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 Short Term &amp; Long Term Disability
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 Critical Illness, Critical Hospital, and Voluntary Accident Insurance
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 Tuition Reimbursement (available 6 months after start date, capped)
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 Paid Time Off (accrued and prorated, maximum of 120 hours annually)
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 Paid Holidays
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 Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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 </ul>
 
 
</div>

Assistant Project Manager

Join Astreya and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Astreya

About Company

Information Technology Support Technician

Assistant Project Manager