JOHN LAVAYEN

Audacy 

Remote Customer Support Representative / Live Chat Agent Job Overview Audacy, a leading digital media company specialising in audio entertainment, is seeking a dedicated and professional Remote Customer Support Representative to join our team. As a key member of our support staff, you will be the first point of contact for our listeners, providing exceptional service primarily through live chat. You will play a crucial role in ensuring a seamless and positive user experience across our network of radio stations, podcasts, and digital platforms. This is a full-time, remote position, offering the flexibility to work from home while being part of a dynamic and innovative team. We are looking for a proactive individual with excellent communication skills and a passion for helping others. This role offers a competitive salary of $27 - $40 USD per hour. Key Responsibilities  <ul><li>Respond promptly and professionally to customer enquiries via live chat, email, and other digital communication channels.</li><li>Provide accurate and helpful information regarding Audacy’s products, services, and content.</li><li>Troubleshoot and resolve technical issues related to streaming services, mobile applications, and website functionality.</li><li>Efficiently manage and prioritise multiple customer conversations simultaneously.</li><li>Document all customer interactions, issues, and resolutions accurately within our CRM system.</li><li>Identify recurring customer issues and escalate complex problems to the appropriate internal teams for resolution.</li><li>Gather customer feedback to help our product and content teams improve the overall user experience.</li><li>Maintain a high level of customer satisfaction by demonstrating empathy, patience, and a deep understanding of our services.</li></ul>Qualifications and Skills  <ul><li>Proven experience in a customer support, helpdesk, or similar client-facing role, with a strong emphasis on written communication.</li><li>Exceptional written and verbal communication skills in English, with a keen eye for detail and grammar.</li><li>Demonstrable experience using live chat software and CRM systems.</li><li>Strong problem-solving skills and the ability to think critically to find effective solutions for customers.</li><li>The ability to work independently and manage your time effectively in a remote setting.</li><li>A patient, empathetic, and customer-focused attitude.</li><li>Familiarity with digital media, streaming services, or the audio entertainment industry is highly desirable.</li><li>Proficiency with standard office software and the ability to learn new systems quickly.</li></ul> Benefits Audacy is committed to the well-being and growth of our employees. We offer a competitive salary and a supportive work environment where you can develop your skills and advance your career in the digital media industry. Join us and become part of a team that is passionate about delivering engaging audio experiences to listeners across the United States.

Remote Customer Support Representative / Live Chat Agent

Job Title: Virtual Assistant / Clerical Administrative Assistant Company: Audacy Location: Philadelphia, Pennsylvania, United States Employment Type: Full-Time Job Overview Audacy, a leading digital media company specialising in audio entertainment, is seeking a highly organised and proactive Virtual Assistant / Clerical Administrative Assistant to join our team. As a key player in the industry, Audacy delivers engaging audio experiences through a vast network of radio stations and podcasts. This is an excellent opportunity for a meticulous administrative professional to provide comprehensive support and contribute to the efficient operation of our dynamic organisation. The ideal candidate will be a self-starter with exceptional communication skills and a keen eye for detail, capable of managing a diverse range of administrative and clerical tasks in a fast-paced environment. Responsibilities  <ul><li>Manage and maintain executive calendars, scheduling appointments, meetings, and conference calls across multiple time zones.</li><li>Handle incoming and outgoing communications, including emails and phone calls, ensuring all correspondence is addressed professionally and promptly.</li><li>Prepare and edit documents, reports, and presentations, ensuring accuracy and adherence to company standards.</li><li>Perform data entry, maintain organised digital filing systems, and manage databases effectively.</li><li>Coordinate travel arrangements, including booking flights, accommodation, and ground transportation, and preparing detailed itineraries.</li><li>Assist with the preparation of expense reports and basic bookkeeping tasks.</li><li>Provide general administrative support to the wider team to ensure smooth day-to-day operations.</li><li>Conduct research and compile information for various projects and reports as required.</li></ul>Qualifications  <ul><li>Proven experience in an administrative, clerical, or virtual assistant role.</li><li>Excellent proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other standard office software.</li><li>Exceptional organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.</li><li>Strong written and verbal communication skills with a professional demeanour.</li><li>A high level of accuracy and attention to detail in all tasks.</li><li>The ability to handle confidential information with discretion and integrity.</li><li>A proactive and resourceful approach to problem-solving.</li><li>Experience within the media or broadcasting industry is desirable but not essential.</li></ul> What We Offer  <ul><li>A competitive hourly rate of $25 - $35 USD, commensurate with experience.</li><li>A Full-Time position within a forward-thinking and innovative company.</li><li>The opportunity to be part of a leading organisation in the exciting world of audio entertainment and digital media.</li></ul>

Virtual Assistant/ Clerical Administrative Assistant

Job Overview Audacy, a leading digital media company specialising in audio entertainment, is seeking a meticulous and organised Remote Bookkeeper to join our team on a Full-Time basis. Audacy delivers engaging content, including music, news, and sports, through a vast network of radio stations and podcasts. As a key member of our finance department, you will be responsible for maintaining accurate financial records and ensuring the smooth financial operation of the company. This is a fantastic opportunity for a skilled bookkeeper to contribute to a dynamic and innovative leader in the broadcasting and digital industries. The offered compensation for this role is $25 - $30 per hour (USD). Responsibilities * Manage all aspects of the accounts payable and accounts receivable processes. * Conduct regular bank and credit card reconciliations to ensure accuracy. * Prepare and process invoices, expense reports, and payments in a timely manner. * Maintain the general ledger and ensure all financial transactions are properly recorded. * Assist in the preparation of financial reports, such as profit and loss statements and balance sheets. * Support the finance team with month-end and year-end closing procedures. * Ensure compliance with financial policies and relevant regulations. * Handle payroll processing and address any related queries. Qualifications * Proven professional experience as a Bookkeeper or in a similar accounting role. * Strong proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel. * A thorough understanding of bookkeeping principles and best practices. * Exceptional attention to detail and a high degree of accuracy. * Excellent organisational and time-management skills, with the ability to work independently in a remote environment. * Strong written and verbal communication skills. * An accounting qualification (e.g., AAT) would be highly advantageous. * Previous experience within the media or entertainment industry is desirable but not essential. Benefits * A competitive hourly wage. * A fully remote and flexible working environment. * The opportunity to be part of a creative and forward-thinking company. * Access to opportunities for professional development and growth.

Remote Bookkeeper

Job Title: Remote Data Entry Clerk Company: Audacy Location: Remote (based in Philadelphia, Pennsylvania, United States) Employment Type: Full-Time Salary: $23 - $35 USD per hour Job Overview Audacy, a leading multi-platform audio content and entertainment company, is seeking a meticulous and highly organised Data Entry Clerk to join our dynamic team. This is a full-time, remote position ideal for a self-motivated individual dedicated to maintaining the accuracy and integrity of our data systems. The successful candidate will play a crucial role in supporting our operations by ensuring that information is entered and managed efficiently and correctly. While this is a work-from-home role, candidates should be based in or around the Philadelphia, Pennsylvania area. Responsibilities * Accurately and efficiently enter a high volume of data into our databases, spreadsheets, and other systems. * Verify the accuracy and completeness of data by comparing it to source documents. * Review data for deficiencies or errors, correct any incompatibilities, and check the output. * Generate reports, store completed work in designated locations, and perform backup operations. * Maintain the confidentiality of sensitive company and client information. * Organise and file information to ensure it is easily accessible for future use. * Respond to queries for information and access relevant files. * Comply with data integrity and security policies. Qualifications * Proven experience in a data entry or similar administrative role. * Exceptional typing speed and accuracy with a keen eye for detail. * Proficiency in Microsoft Office Suite, particularly MS Excel and MS Word. * Strong organisational and time-management skills, with the ability to work independently in a remote setting. * Excellent knowledge of correct spelling, grammar, and punctuation. * High school diploma or equivalent; additional computer training or certification is an asset. * Ability to handle confidential information with discretion. What We Offer * A competitive hourly wage of $23 - $35 USD, dependent on experience. * A full-time, permanent position with the flexibility of remote work. * The opportunity to be part of a leading and innovative entertainment company. * A supportive and collaborative team environment that values precision and diligence.

WFH Data Entry Clerk

Join Audacy  and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Audacy

About Company

Remote Customer Support Representative / Live Chat Agent

Virtual Assistant/ Clerical Administrative Assistant

Remote Bookkeeper

WFH Data Entry Clerk