Urwah Admin

Azadea Group

<div>
 
 Role Purpose:
 
 
 The waiter is responsible of taking orders and guiding runner while maintaining quality standards.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Arrange table set-ups before and after each customer according to the brand&rsquo;s set standards.
 </li>
 <li>
 Present customers upon arrival with the menu, assist in their item selection, take orders and serve food in a timely manner
 </li>
 <li>
 Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations
 </li>
 <li>
 Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty.
 </li>
 <li>
 Collect bill payments from customers and hand them over to the cashier.
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 High School Degree
 </li>
 <li>
 1-2 years of experience in customer service in a similar role
 </li>
 <li>
 Fluency in English; Arabic is a plus
 </li>
 </ul>
 
 
 
 
 
 
 
 Paste the below at the end of the JD (must must must be included):
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the number of applicants applying, we will only get in touch if you have been shortlisted for the role
 
 
 
 
</div>

Waiter - EATALY

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer service and achieve optimum sales results.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Greet customers, offer assistance and serve them in order to ensure their need are answered in a timely manner and in compliance with quality and customer service standards.
 </li>
 <li>
 Assist customers in their purchase decision by helping them select relevant and appropriate products, offering proper advice and suggesting gist vouchers when applicable.
 </li>
 <li>
 Arrange and replenish on a continuous basis the shop and ensure that the shop floor and shelves are kept clean and tidy at all times.
 </li>
 <li>
 Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
 </li>
 <li>
 Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping.
 </li>
 <li>
 Arrange and display received merchandise under the direction pf the Merchandiser/ Shop Manager; change tag prices during promotion periods or as needed.
 </li>
 <li>
 Take measurements for any needed alteration, assign price according to set price list, fill the alternation book, and notify tailor of the amendments.
 </li>
 <li>
 Up-sell and cross-sell products and services in order to reach hourly and daily sales target.
 </li>
 <li>
 Inform Department Manager of unavailable and nonperforming products.
 </li>
 <li>
 Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is a plus.
 </li>
 <li>
 Proficiency in MS Office
 </li>
 </ul>
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
</div>

Sales Associate

<div>
 
 
 Role Purpose
 
 
 
 The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
 </li>
 <li>
 Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
 </li>
 <li>
 Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
 </li>
 <li>
 Participate in achieving the organization&rsquo;s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
 </li>
 <li>
 Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
 </li>
 <li>
 Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
 </li>
 <li>
 Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
 </li>
 <li>
 Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Technical degree in Hospitality Management, or a related field.
 </li>
 <li>
 3-5 years of experience in F&amp;B operations, or a similar role.
 </li>
 <li>
 Food Safety Level - Level two.
 </li>
 <li>
 Proficiency in MS Office.
 </li>
 <li>
 Fluency in English, fluency in Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the number of applicants applying, we will only get in touch if you have been shortlisted for the role
 
 
</div>

Floor Supervisor

<div>
 
 
 Job purpose:
 
 
 
 The E-Commerce Fulfillment Coordinator is responsible for managing the entire process of fulfilling and delivering e-commerce orders. He/she oversees the warehouse, handles systems operations, supervises inbound and outbound processes and ensures the achievement of operational key performance indicators (KPIs).
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the warehouse operation in the absence of the manager and assign tasks to the staff accordingly.
 </li>
 <li>
 Participate in the development and implementation of security control procedures for warehouse operations.
 </li>
 <li>
 Ensure proper application of the inventory control group activities that are assigned to determine packaging and delivery requirements.
 </li>
 <li>
 Ensure that stock is managed according to agreed Standard Operating Procedures (SOPs) and that team members are trained in and correctly using IT systems.
 </li>
 <li>
 Supervise the receipt, inspection, storage cataloging, inventorying and distribution of stock commodities in accordance to set regulations.
 </li>
 <li>
 Notify relevant stakeholders of any discrepancies in stock counts, including shortages, excesses, or defective items received from suppliers.
 </li>
 <li>
 Coordinate the surveillance and investigation of stock shortages, deviations from specifications, damages to shipments and delivery of partial shipments, resolves detected discrepancies by following up with vendors and freight companies and submitting appropriate reports.
 </li>
 <li>
 Oversee the regular transfer of documents between the stores and the other departments to ensure proper operation of processes.
 </li>
 <li>
 Ensure compliance with all policies and procedures in the receiving, storage, and dispatch areas. Implement adequate health and safety procedures to protect staff in accordance with local regulations.
 </li>
 </ul>
 
 
 
 
 
 Language &amp; Technical Skills:
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Proficiency in MS Office.
 </li>
 <li>
 Strong knowledge of warehouse fulfillment process.
 </li>
 <li>
 Bachelor's degree in a related field.
 </li>
 <li>
 Zero to two years of experience in E-Commerce, or a similar role.
 </li>
 </ul>
</div>

E-Commerce Fulfillment Coordinator - Zara Egypt

<div>
 
 The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
 </li>
 <li>
 Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,
 </li>
 <li>
 Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
 </li>
 <li>
 Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
 </li>
 <li>
 Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
 </li>
 <li>
 Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
 </li>
 <li>
 Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
 </li>
 <li>
 Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 1 - 2 years of experience in a managerial role; experience in retail is a plus
 </li>
 <li>
 Good product knowledge and understanding of store operating procedures
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Fluency in English
 </li>
 </ul>
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 We aim to give our candidates the best experience possible. But due to the number of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
 
</div>

Assistant Manager - Adidas

<div>
 
 The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
 </li>
 <li>
 Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,
 </li>
 <li>
 Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
 </li>
 <li>
 Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
 </li>
 <li>
 Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
 </li>
 <li>
 Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
 </li>
 <li>
 Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
 </li>
 <li>
 Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 1 - 2 years of experience in a managerial role; experience in retail is a plus
 </li>
 <li>
 Good product knowledge and understanding of store operating procedures
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Deep product knowledge across all departments
 </li>
 </ul>
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 * We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
</div>

Assistant Manager

<div>
 
 
 
 JOB PURPOSE
 
 
 
 
 The Area Manager is responsible for overseeing the daily operations of stores, ensuring adherence to brand standards. He/she communicates branch targets, provides performance improvement guidance, and maintains standards in conduct, customer service, and business performance.
 
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Communicate the brand's strategic plan and motivate teams to achieve local business goals.
 </li>
 <li>
 Create annual and long-term business plans, project KPIs, formulate business cases, and estimate resource requirements. Analyze daily, weekly, and monthly shop KPIs, along with financial and commercial reports. Establish and suggest personal performance objectives, leveraging organizational systems for performance enhancement.
 </li>
 <li>
 Utilize an organizational development framework to identify the unique growth requirements of the team. - Establish and uphold customer service standards while overseeing a large customer service team.
 </li>
 <li>
 Implement brand retail standards and trade marketing activities to maintain an optimal store image and ensure health and safety. Oversee periodic and qualitative stock liquidation processes while also managing expenses to maximize sales and profit.
 </li>
 <li>
 Conduct market studies and deliver crucial market insights and trend updates to the brand managers and merchandise team for monthly replenishment and seasonal collections. Ensure qualitative analysis of product and category performance.
 </li>
 <li>
 Manage and report on team performance, establishing appropriate performance objectives for direct reports and recognizing their achievements. Take necessary corrective action when needed to ensure both team and personal objectives are met.
 </li>
 </ul>
 
 
 
 
 
 
 QUALIFICATIONS &amp; TECHNICAL SKILLS
 
 
 
 <ul>
 <li>
 Fluency in Arabic and English.
 </li>
 <li>
 Proficiency in MS Office.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Management, or a related field.
 </li>
 <li>
 Six to eight years of experience in a similar role.
 </li>
 <li>
 Three years of experience in a managerial role.
 </li>
 <li>
 Experience in Cosmetics is a plus.
 </li>
 </ul>
 
 
 
 
 
 Azadea Group is an Equal Employment Employer &ndash; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws
 
 
</div>

Area Manager - Jeddah

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