Qureos Mentor

Banner Health

<div>Primary City/State:
Tucson, Arizona
Department Name:
Clinical Care Operations
Work Shift:
Day
Job Category:
Administrative Services<div><div>
Additional Job Description</div></div><div><div><div><div><div><div><div><div><div>
Find your path in health care. We want to change the lives of those in our care &ndash; and the people who choose to take on this challenge. If you&rsquo;re ready to change lives, we want to hear from you.
As a Placement Liaison, you will play a vital role in coordinating staff coverage throughout the assigned hospital to ensure a high level of patient care. In addition, you will provide administrative support for the entire Clinical Care Operations department. The ideal candidate will thrive in a fast-paced, ever-changing environment, managing multiple tasks, and working within a variety of software programs.
We are nationally recognized for providing exceptional patient care, teaching future health care professionals and conducting groundbreaking research. Banner - University Medical Center Tucson is Southern Arizona's only Level I Trauma Center, meaning we care for the most critically injured patients. We look forward to nurturing future generations of highly trained medical professionals who serve the community and providing our patients with outstanding care and an unparalleled patient experience.
Main Location: 1625 N Campbell Ave, Tucson Arizona
This is a Full-Time Day Shift position working 7:00AM -7:30PM 3 12-hour shifts per week. Weekend and Holiday rotation is required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.</div></div></div></div></div></div></div></div></div>
Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News &amp; World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center&rsquo;s Magnet Recognition Program&reg; for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY 
This position is responsible for facility-wide patient and/or staff placement operations. Serves as a liaison between both internal and external customers. Manages data as related to operations. Performs Utilization Management functions as required by facility 
 
CORE FUNCTIONS 
1. Acts as the &ldquo;Command Center&rdquo; for Hospital. Coordinates with internal personnel and external agencies to address continual demand for patient placement and/or staffing requirements and maintains list of anticipated needs and projected resources. 
 
2. Enters, maintains, and archives data in computer files for departments as required using multiple software platforms. 
 
3. Identifies, resolves and communicates real and potential problems and information to appropriate Nursing leadership. Prioritizes safe utilization of resources. 
 
4. Creates and distributes individualized ad-hoc reports upon management request. 
 
5. Facility based position with hospital-wide impact on patient throughput. Efficiently balances requests with available resources under tight deadlines and conflicting priorities. 
 
MINIMUM QUALIFICATIONS 
 
High school diploma/GED or equivalent working knowledge. 
 
The position also requires skills and abilities typically gained with 1 year of experience in a healthcare office setting, previous experience in patient services or admitting would be very helpful. Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills. Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects. Must be proficient with commonly used office software and equipment. 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. 
 
PREFERRED QUALIFICATIONS 
Associate Degree preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Staffing Placement Liaison

<div>Primary City/State:
Mesa, Arizona
Department Name:
Environmental Svcs-Hosp
Work Shift:
Night
Job Category:
Facilities, Environmental Services, and Culinary
Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve, and support the community. If you&rsquo;re looking to leverage your abilities &ndash; you belong at Banner Health.
As a Senior EVS Associate at Banner Desert Medical Center, you will play a vital role in maintaining the highest standards of cleanliness, safety, and infection control throughout our facility. This role includes advanced cleaning responsibilities such as heavy-duty floor care, carpet extraction, and project-based work using power cleaning equipment. Prior experience with floor care and operating floor cleaning equipment is required. You will perform infection control procedures in clinical areas, respond to service requests through computerized systems, and help maintain accurate documentation. As a senior team member, you will support and train other associates, model excellent customer service, and use sound judgment to help ensure a safe, clean, and welcoming environment for patients, visitors, and staff.
Schedule: full-time, Night Shift 11:00pm - 7:30am, rotating weekends.
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY 
This position conducts heavy cleaning and floor care work such as carpet cleaning, stripping/refinishing hard floor surfaces, and special projects. Operates and maintains power cleaning equipment and responds to assigned service requests such as project cleaning, equipment removal, trash or linen removal. Sets an example of excellent customer service while maintaining a safe and clean environment and identifying safety issues related to housekeeping. 
 
CORE FUNCTIONS 
1. Responds promptly to all requests for cleaning services via computerized and paper based tracking systems. Conducts requested work, such as removal, replacement, cleaning of equipment and furniture, or cleaning of an area. Maintains reports by keeping task and infection control logs of completed daily tasks and events, and documentation required for the request tracking system. Focuses on, and serves as a role model of, responsive customer service. 
 
2. Performs specialty cleaning and infection control functions in specialized areas such as clinical areas, surgical suite, Cath lab, specialty rooms, and sterile areas. Conduct specialized gowning and cleaning procedures specific to infectious elements in isolation rooms. Maintains proper Infection Control cleaning standards at all times, including hand hygiene requirements. 
 
3. Maintains cleanliness and operational functioning of department equipment and notifies appropriate personnel of needed repairs. Protects equipment from damage by proper use and properly logs out and in equipment that is used. 
 
4. Assesses environmental conditions to ensure that the facility is neat, clean, safe and orderly. Anticipates and resolves clutter and safety issues. Exercises judgment in deciding which problems need to be quickly referred to a Supervisor for assistance. Maintains communication with immediate supervisor and/or facilities services staff, about status of repair completion in the facility; follows up as assigned. 
 
5. Provides leadership for less experienced associates. May assist with on-the-job training for other staff in cleaning techniques, chemical usage, supply restocking, and infection control procedures including hand hygiene. Focuses on and serves as a role model of responsive customer service. 
 
6. Performs scheduled floor care procedures including dust mopping, mopping, stripping and refinishing, burnishing, and carpet extraction. Calculates quantities and mix ratio of cleaning chemicals. 
 
7. Works under regular supervision within assigned facility. Internal customers include staff, physicians, nurses, patients, visitors, supervisors, managers, and executives. External customers include visitors, patients, and employees from other facilities.
MINIMUM QUALIFICATIONS 
Requires the skills, knowledge and abilities normally acquired over one to two years of diversified environmental service work experience in a health care or institutional setting. Must have a working knowledge of how to operate typical industrial cleaning equipment and the use of cleaning techniques appropriate to the healthcare environment. Must have basic math skills. Must be able to communicate effectively orally and in writing to provide instructions and information to others. Must be able to interpret and respond appropriately to verbal and written instructions. Must accomplish assigned work despite frequent interruptions and changing priorities, and have the ability to multi-task in coordinating several projects simultaneously. Must serve as a role model to others in customer service skills, safe work practices, and infection control including hand hygiene.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. 
 
PREFERRED QUALIFICATIONS 
Basic computer skills are helpful. Previous related experience and familiarity with environmental services equipment and cleaning techniques is preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior EVS Associate

<div>Primary City/State:
Chandler, Arizona
Department Name:
East Valley Gastroenterology
Work Shift:
Day
Job Category:
Nursing<div><div>
Great nursing careers are built at Banner Health. Whether you&rsquo;re just starting your career or have years of experience, Banner Health training and development opportunities can help you grow. Apply today.</div></div><div><div><div><div><div><div><div><div><div>
As a Registered Nurse for Gastroenterology Recovery, you will have the opportunity to share your joy with healthcare! You play a critical role in the positive patient experience as you assess, plan, implement, evaluate, and document patient care. The role is accountable for the quality of nursing services delivered by themselves and their team. It requires specialized knowledge, judgment, and nursing skills to help this growing service line and endoscopy post-procedural. This is a clinic position that is heavy admin for patients with their post-recovery appointments.
Location: Banner Health Clinic Chandler Medical Pavilion GI (1125 S Alma School Rd Suite 210)
Schedule: Monday - Friday 8:00am - 5:00pm, possibility of 4-10s</div></div></div></div></div></div></div></div></div>
At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.
POSITION SUMMARY 
This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. 
 
CORE FUNCTIONS 
1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 
 
2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient&rsquo;s status. 
 
3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 
 
4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 
 
5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 
 
6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 
 
7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 
 
8. In some roles, this position may supervise staff and work flow of the department.
9.Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. 
 
MINIMUM QUALIFICATIONS 
Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. 
 
Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. 
 
In a Home Health setting, team members must be able to operate personal vehicle and possess a valid driver's license. Auto insurance coverage is also required to be active and maintained. 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. 
 
PREFERRED QUALIFICATIONS 
Bachelor's degree preferred. Professional certification preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Registered Nurse RN Recovery Gastroenterology

<div>Primary City/State:
Phoenix, Arizona
Department Name:
OP Obs Unit 4A-Hosp
Work Shift:
Day
Job Category:
Nursing<div>
Better Than Ever for Nurses. Nurses are the heartbeat of health care and we are committed to keeping our nurses&rsquo; hearts happy and healthy. This means investing in the holistic health and happiness of our nurses&mdash;through better pay, better benefits, better opportunities and a better community.</div>
Banner Estrella Medical Center (BEMC) received the prestigious Magnet designation in October 2015 and is 1 of 3 Banner Magnet facilities in the Phoenix Metro area. Exemplars mentioned from the American Nurse Credentialing Center included the robust nursing succession planning and the interdisciplinary team collaboration.<div>
The Observation Unit at Banner Estrella Medical Center strives to provide a highly coordinated experience for our patients; consistent care in providing ongoing short-term treatment, assessment and reassessment while a decision is being made whether further treatment is needed as a hospital inpatient. Seeing 50% of the patients from the ED, this is a fast pace unit where nurses and physicians work collaboratively to meet the needs of our patients. Up to 60 bed unit with monitored and un-monitored patients.
Currently Offering FT and PT day shift. Receive a $3/hr. Weekend Differential when applicable.
Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and use keywords RN New Grad to search for openings.</div>
Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the &quot;ten most innovative hospitals in the country&quot; by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.
POSITION SUMMARY 
This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. 
 
CORE FUNCTIONS 
1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 
 
2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient&rsquo;s status. 
 
3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 
 
4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 
 
5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 
 
6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 
 
7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 
 
8. In some roles, this position may supervise staff and work flow of the department.
9.Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. 
MINIMUM QUALIFICATIONS 
Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. 
 
Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Banner Home Care/Hospice or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. 
 
PREFERRED QUALIFICATIONS 
Bachelor's degree preferred. Professional certification preferred. 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Registered Nurse RN Observation PCU

<div>Department Name:
CEC-Strategy and Support-Corp
Work Shift:
Day
Job Category:
General Operations
Estimated Pay Range:
$22.06 - $33.10 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
POSITION SUMMARY 
This position will be responsible for managing the intraday contact center performance for the Banner Health customer service network. This role will troubleshoot and analyze staffing and contact volume trends, react to contact agent staffing gaps, and liaise with Technologies to report system issues. This position will engage with the customer service operations groups to adjust staffing levels, reschedule pre-planned off-the-phone activities, and course-correct deviations to the staffing plan. 
 
CORE FUNCTIONS 
1. Leverage partnerships across Banner customer service network to execute the contact agent staffing plan in order to achieve the Abandon Contact Rate goals. Build effective partnerships through strong relationship building skills in order to course-correct deviations from the staffing plan. 
 
2. Provide real-time performance management for the contact centers by addressing intraday staffing gaps, rescheduling off-the-phone time to periods where excess staffing is forecasted, and escalating staffing deficiencies to leadership. 
 
3. Interpret the short-term staffing plan and take immediate action to close the gap between the forecasted staffing actuals and requirements. 
 
4. Understand the contact delivery paths and how the contact routing impacts the staffing plan and the complexities related to multi-skills and contact overflows. 
 
5. Identify trends, recognize linkages and patterns in the contact center performance data. 
 
6. Troubleshoot, triage, and analyze contact center performance issues and appropriately initiate resolution steps. Liaise between the customer service contact groups and the Information Technology teams. 
 
7. Support the business continuation planning efforts by invoking the appropriate contact delivery and staffing protocols to mitigate the customer impact. 
 
8. Has accountability for the real-time performance of the contact center enterprise (~2,000 agents). Must be able to navigate in an ever-changing environment and make quick decisions with limited data. Responsible for ensuring daily staffing plans are executed and provide analytical support and real time solutions gaps in coverage occur. 
 
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. 
 
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager. 
 
SUPERVISORY RESPONSIBILITIES 
DIRECTLY REPORTING 
None 
MATRIX OR INDIRECT REPORTING 
None 
TYPE OF SUPERVISORY RESPONSIBILITIES 
N/A 
 
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. 
 
PHYSICAL DEMANDS/ENVIRONMENT FACTORS 
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) 
Requires extensive sitting with periodic standing and walking. 
May be required to lift up to 20 pounds. 
Requires significant use of personal computer, phone and general office equipment. 
Needs adequate visual acuity, ability to grasp and handle objects. 
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. 
May require off-site travel. 
 
MINIMUM QUALIFICATIONS 
High school or equivalent education and/or experience. 
 
Two years&rsquo; experience in contact center environment. Proven abilities in using data to influence others. 
 
High proficiency with Excel. 
 
PREFERRED QUALIFICATIONS 
Working knowledge of Banner Health contact center segments preferred. Additional related education and/or experience preferred. 
 
Additional related education and/or experience preferred.</div></div></div></div></div></div></div></div></div>
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Real-Time Performance Analyst

<div>Primary City/State:
Tucson, Arizona
Department Name:
Procurement-BUMCT
Work Shift:
Night
Job Category:
Phlebotomy
Join one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-saving medical testing and patient care. Whether you're beginning your lab career or bringing experience to the table, this role offers hands-on impact and career growth in a high-demand healthcare setting. Come do great work on behalf of better health!
POSITION SUMMARY 
This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position is responsible for the collection and receipt of biological specimens into the department, their proper entry into the company&rsquo;s computer system, the preparation of samples for analytical testing and/or the distribution of these specimens to the proper analytical area. This includes responsibility for pre and post aspects of analytical testing. This position will also perform specified analytical testing as assigned. Follows the guidelines of the Code of Conduct.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
KNOWLEDGE, SKILLS AND ABILITIES<ul><li>
Must exhibit personal maturity and responsibility.</li><li>
Excellent reading, writing and math abilities.</li><li>
Communicates effectively in oral and written formats sufficient to demonstrate comprehension.</li><li>
Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization.</li><li>
Ability to take direction and assimilate instructions quickly.</li><li>
Detail oriented and exceptional organizational skills.</li><li>
Basic computer skills.</li><li>
Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department.</li></ul> 
MINIMUM QUALIFICATIONS
<ul><li>Minimum age requirement of 18.</li><li>
High School diploma or equivalent may be required dependent on state regulatory requirements.</li><li>
Basic knowledge of department resource materials.</li><li>
Completion of a phlebotomy program or phlebotomy experience.</li><li>
Phlebotomy certification as defined by state regulations.</li><li>
Position may require DHS Fingerprinting Certification or the ability to obtain fingerprint certification.</li><li>
Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.</li><li>
Float positions require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements, weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.</li><li>
Progression through career ladder II-IV is subject to completion of career ladder requirements.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Bilingual (Spanish/English).</li><li>
Knowledge of medical terminology.</li><li>
Additional related education and/or experience.</li></ul>
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Phlebotomy Tech I

<div></div><div><div>Banner University Medical Center Tucson (BUMCT) is seeking a Physician Assistant or Acute Care Nurse Practitioner to assist in providing Orthopedic (total joint) patient care. This provider will work closely with a collaborative team, managing patients in our growing Orthopedic Medicine division. The ideal candidate should have a passion for Orthopedics and be dedicated to providing excellent patient care in both inpatient and outpatient clinical settings.</div><div></div><div> 
﻿Services will be provided at BUMCT-Main and BUMCT South Campus hospitals and clinics.</div><div></div><div> 
Details and Qualifications:</div><ul><li>
APP will work 1:1 with a dedicated joint surgeon</li><li>
Team consists of 4 Surgeons and 3 Advanced Practice Providers</li><li>
Highly energetic, flexible, and able to thrive in a fast-paced environment</li><li>
Strong decision-making abilities with excellent written and verbal communication skills</li><li>
Detail-oriented with ability to function effectively in a collaborative care model</li><li>
Current, unrestricted Physician Assistant or Acute Care Nurse Practitioner Arizona license</li><li>
Current prescribing privileges including a DEA license for controlled substances</li><li>
Current CPR and BLS certification</li><li>
Experience in a surgical specialty is preferred</li><li>
New graduates will be considered</li></ul><div>
Work Schedule: Full Time | M-F | Daytime Shift | No Call, No Weekends!</div><div>
Location: Banner University Medical Center Tucson: 1555 E. River Rd. Suite 125, Tucson, AZ</div><div></div><div> 
Banner Benefits:</div><div>
You take care of others. Let us take care of you. At Banner, your benefits package is all about your well-being. But that's more than just basic medical, dental and vision coverage &mdash; it's everything that makes you uniquely you, from your emotional health to your family to your satisfaction at work.</div><ul><li>
Paid Sick Time, Time Off, Malpractice, and CME (plus CME allowance!)</li><li>
Legal, Medical, Dental and Vision Coverage</li><li>
Pet, Auto, and Home Insurance included in Voluntary Benefit Options</li><li>
Adoption Assistance, Fertility Benefits, and Parental Leave Support</li><li>
Resources available for pet care, childcare, elder care, housekeeping, and tutoring</li><li>
24/7 Confidential Mental Health Support, plus coordination of child and elder care</li><li>
Well-Being Program, including healthy-habit building, fitness challenges, nutrition guides, on-demand webinars, sleep guides, mindfulness, and more!</li><li>
Financial wellness resources, including 401k with matching or 401b deferred retirement plan options, employee perks and discounts</li></ul><div>
Our Community:</div><div>
Tucson is Arizona's second-largest city, nestled in the Sonoran Desert and surrounded by five mountain ranges. This vibrant desert community offers over 350 days of annual sunshine, stunning landscapes including Saguaro National Park, and a rich 4,000-year multicultural heritage. As a University of Arizona research hub and the first American UNESCO City of Gastronomy, Tucson blends exceptional dining, year-round outdoor recreation, thriving arts and cultural scenes, and a growing tech sector&mdash;all with strong community spirit and easy access to nature.</div><div></div><div> 
If interested, apply with your CV here for immediate consideration. Thank you!</div><div></div><div> 
As an equal opportunity employer, Banner - University Medical Group (BUMG) recognizes the power of culture and community and encourages applications from individuals with varied experiences and backgrounds. BUMG is an EEO Employer. POS15688</div></div>

Orthopedic Hip/Joint APP with Banner University Medical Group - Tucson, AZ

Join Banner Health and explore 91   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.