Qureos Mentor

Banner Health

<div>Primary City/State:
Gilbert, Arizona
Department Name:
Culinary &amp; Nutrition-Hosp
Work Shift:
Day
Job Category:
Facilities, Environmental Services, and Culinary
Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.
The Culinary and Nutrition Team is made up of a diverse cultural team and operates 24-hours a day, 7 days/weeks and 365 days a year providing food services for patients, visitors and employees.
As a Culinary Supervisor you will be responsible for overseeing the daily operations for Banner Gateway's Cafe &amp; Coffee Shop as well as Banner MD Anderson's Bistro. This will include menu planning, marketing, catering events &amp; inventory management. In addition this position manages team members, interviews for vacancies, selects/hires qualified department staff, influences staff turnover, and ensures the ongoing competency of staff through coaching and the evaluation of staff performance.
This position oversee approximately 25 employees.
Location: Banner Gateway Medical Center
Schedule: Mon - Friday 7:00am to 4:30pm (Schedule subject to change based on business needs)
Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet&trade; recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.
Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head &amp; Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care.
POSITION SUMMARY 
This position provides front line leadership to employees while organizing, supervising, and coordinating the work of the food service staff in the department. Assures that all food products, food service areas and work processes comply with company standards as well as with County, State and JCAHO regulations. 
 
CORE FUNCTIONS 
1. Leads and directs the food and nutrition staff in assigned area or shift, achieves the daily food &amp; nutrition department production and service requirements. 
 
2. Interviews, selects and hires qualified department staff, influences staff turnover. Provides formal training, orientation and on-the-job training. Ensures the ongoing competency of staff through coaching and the evaluation of staff performance in a fair and consistent manner. 
 
3. Monitors and supports department staff to ensure that excellent meal service is provided while meeting patient and customer satisfaction goals. Monitors staff and areas to ensure that regulatory agency, OSHA, and safety guidelines are met. 
 
4. Monitors and controls operating expenses and other key indicators within assigned areas/shift to meet budget requirements. 
 
5. Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs. 
 
6. Resolves customer problems and supports staff development in customer service skills. 
 
7. Works under limited supervision and is responsible for the daily supervision of food service staff in specific areas or shifts while ensuring cost effective and efficient operations and providing excellent service &amp; meal quality for patients and other customers. External customers: patients and families, vendors, physicians, facility directors / managers / supervisors, employees and the public. Internal Customers: Culinary and Food &amp; Nutrition Staff. 
 
MINIMUM QUALIFICATIONS 
 
High school diploma/GED or equivalent working knowledge. 
 
Must possess the knowledge and abilities in food services normally acquired with two or more years of experience and/or education in similar food services management work. Must have excellent communication and customer service skills. Must be able to effectively organize, lead and supervise work areas and teams. Must be able to learn food handling regulations and pass certification tests as required. 
 
All onsite food service equipment including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation. Office equipment such as computer, phone, fax machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils. Must have the ability to operate computer business software, email, phone, FAX, etc. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. 
 
PREFERRED QUALIFICATIONS 
Previous supervisory experience and background in healthcare. Bilingual skills in English/Spanish are a plus. SERVSAFE certification. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Culinary Supervisor

<div>Primary City/State:
Tucson, Arizona
Department Name:
PPA-Rita Ranch-Clinic
Work Shift:
Day
Job Category:
Revenue Cycle
You have a place in the health care industry. There&rsquo;s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you&rsquo;re looking to leverage your abilities &ndash; you belong at Banner Health. Apply today.
Rita Ranch Primary Care is a convenient location at Houghton and Rita Road. Rita Ranch Primary Care has an amazing team of providers and support staff that are welcoming to patients and each other. We like to host students during their externship giving our group the opportunity to be part of a successful education experience.
The selected candidate will have knowledge of patient financial services, financial collecting services or insurance industry experience processes. They will have the ability to work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. In this role you will welcome patients, assist them in getting checked in or out, collect co-pays/deductibles, complete confirmation calls, process estimates via software that confirms insurance coverage, schedule patients for their next visit, help reschedule patients when needed and assist with some of these tasks for other clinics all while performing data entry with an eye for detail. This candidate will have excellent customer service skills and make patients and visitors feel welcomed. A career with our team is a terrific opportunity if you are looking to take that next step in your career.
Location:
BUMG Rita Ranch Primary Care
8290 S Houghton Rd, Suite 150
Tucson AZ 85747
Schedule:
Monday - Friday, Hours vary from 7:00am-6:00pm
Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.
POSITION SUMMARY 
This position provides leadership for an admitting/registration team. Conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on hospital legal forms i.e. Conditions of Admission, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies. 
 
CORE FUNCTIONS 
1. Serve as an example to peers for both behaviors and performance of job functions. Provide leadership and training to Patient Financial Services Representatives, and act as a knowledge resource for internal customers. Serve as a primary resource in complex and/or sensitive cases. Oversees patient flow during the shift and assigns job duties to staff to ensure patient flow is maintained at an optimal level. Resolves employee/patient issues that arise during shift and communicates issues to supervisor for follow up. Trains new hires and/or internal transfers thoroughly and provide on-going guidance to ensure their success. 
 
2. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. 
 
3. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. 
 
4. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. 
 
5. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. 
 
6. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. 
 
7. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS. 
 
8. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. 
 
9. Works independently under general supervision, leads and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors. 
 
MINIMUM QUALIFICATIONS 
 
High school diploma/GED or equivalent working knowledge. 
 
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over two or more years of work experience. Requires knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS 
Work experience with the Company&rsquo;s systems and processes is preferred. Previous cash collections experience is preferred. May have related experience with financial institution or background. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior Patient Financial Service Representative Physician Practice

<div>Primary City/State:
Mesa, Arizona
Department Name:
CVICU-Hosp
Work Shift:
Night
Job Category:
Nursing
Great nursing careers start with great training. Nurses at Banner Health enjoy some of the best on-the-job-training in the industry. We care about you, your nursing career today and your future. Apply today and build your career. 
The New Graduate RN Residency Program at Banner Health has received the highest accreditation by the American Nurses Credentialing Center (ANCC) as a Practice Transition Accreditation Program&reg; (PTAP). Banner Health&rsquo;s New Nurse Experience (NNE) provides a collaborative learning environment where you can refine your nursing skills, enhance your knowledge, and transition from a new graduate to a fully competent, professional nurse at Banner Health. 
About our program:
The Banner Health New Nurse Experience is a full-time Registered Nurse position that assists you in transitioning from a new graduate to a fully competent, professional nurse at Banner Health. This program provides a collaborative learning environment in which you can refine your nursing skills, enhance your knowledge, and develop new personal and professional relationships. 
Successful candidates will be placed in specific units at Banner Health facilities to be clinically mentored by unit staff and educators. We offer all of our New Grads multiple Career Pathways and development opportunities to achieve your long-term career goals. Whether you are wanting to go into a specialty unit, leadership roles, non-bedside nursing opportunities, or any other sector of nursing - we will help you get there! The expectation is that you will stay on your NNE unit for at least 12 months to get a full and comprehensive training experience! New Grads will also need to live within a reasonable commute distance of the facility they are hired into. 
Most new nurses will work three 12 hour shifts, which will include weekend and holiday rotations with other staff members. 
Program Activities Include:<ul><li>Clinical experiences with a preceptor</li><li>Training in our state-of-the-art Banner Simulation Center</li><li>Competency and skills assessment and verification</li><li>Orientation to the Cerner electronic medical health record system</li><li>Patient care skills lab that provides hands-on experience with equipment</li><li>e-Learning modules</li><li>Resources for professional and personal development</li></ul> 
Requirements to Apply Online:<ul><li>Recent or Upcoming graduation from an accredited nursing program</li><li>BSN is preferred - open to ADN at select locations</li><li>Current BLS card (through either American Heart Association, Red Cross, or ASHI) or ability to obtain certification before a start date</li><li>No More than 12 months of RN experience</li><li>Previous healthcare experience is preferred</li></ul><ul><li> 
Please note the email you apply with is where all updates and information will be sent to, even after you graduate. We recommend applying with a personal email rather than a school email address.</li></ul> 
Application Deadlines/Process:
It is recommended that you apply no earlier than 60 days prior to your graduation date. 
Benefits/Compensation:
This is a full time, benefitted, and paid position. Enjoy a flat rate $3/hour weekend shift differential and an 18%-night shift differential when applicable. All New Grad RN positions are eligible for Banner Health&rsquo;s &ldquo;Total Rewards Compensation Package&rdquo;, which includes Health/Dental/Vision insurance (if employee desires), PTO/Sick time accrual, 401K, and a long list of other benefits. Benefits begin the 1st of the month following your start date.
Unit Overview
The Cardiovascular Intensive Care Unit is a 28-bed ICU, providing high level critical care to a large portion of cardiac and vascular patients as well as providing care for patients with implantation of Impella&rsquo;s, IABP, SLED, CCRT, and EKOS catheters. We are a number one receiving center for patients needing hypothermia therapy post code. We have 6 cardiovascular surgeons, 30 interventional cardiologists, and 9 vascular surgeons, specializing in hemodynamic monitoring and evidenced based care. We have excellent teamwork, a strong collaborative culture, and are looking for nurses interested in making a difference in cardiovascular care. 
This position will be working 3-12 hour night shifts; 7:00PM-7:30AM. You will also have the opportunity utilize our self-scheduling tool for shift and weekend coverage. Enjoy an 18%-night shift differential and a flat rate $3/hour weekend shift differential.
POSITION SUMMARY 
This position assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position is accountable for the quality of nursing services delivered by self or others who are under their direction. This position utilizes specialized knowledge, judgment, and nursing skills necessary to assess data and plan, provide and evaluate care appropriate to the physical and developmental age of assigned patients. 
 
CORE FUNCTIONS 
1. Assesses patient physical, psychological, social, spiritual, educational, developmental, cultural and discharge planning needs. Reviews patient history and physical with patient/family and assures completion within appropriate timeframe. Reviews available information obtained by other health care team members. Reviews diagnostics and laboratory data and reports abnormal results to the physician(s) and other appropriate caregivers. Completes assessment and reassessments according to patient need and as outlined in policy. 
 
2. Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input. Initiates a plan of care based on patient-specific needs, assessment data and the medical plan of care. Goals for patient are realistic, measurable and developed in conjunction with the patient/family. Considers the physical, cultural, psychosocial, spiritual, age specific and educational needs of the patient in the plan of are. Plans care in collaboration with members of the multidisciplinary team. Reviews and revises the plan of care to reflect changing patient needs based on evaluation of the patient&rsquo;s status. 
 
3. Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team. Provides care based on physician orders and the nursing plan of care, in compliance with policies and procedures, standards of care, and regulatory agency requirements. Delegates appropriately, and provides nursing supervision in the provision of care to patients by other licensed nurses and other personnel. Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. 
 
4. Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed. Evaluates patient progress towards goals and expected outcomes in collaboration with other health care team members. Evaluates patient's response and the effectiveness of patient teaching. 
 
5. Documents assessment, planning, implementation and evaluation in the patient record. Documentation is legible, timely and in accordance with policy. Documentation reflects objective/subjective data, nursing interventions and patient's response to treatment. Notes physician orders accurately and in a timely manner. 
 
6. Provides care based on the best evidence available and may participate in research activities within clinical practice. Participates in unit or facility shared leadership. Interacts and participates in the education, role development, and orientation of facility personnel, patients, students, families and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate. 
 
7. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, and safe care. Actively participates in the improvement of national nursing quality indicators and outcomes. Such activities may include participating in professional organizations. 
 
8. In some roles, this position may supervise staff and work flow of the department.
9.Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Also works with clergy to provide spiritual support. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. 
MINIMUM QUALIFICATIONS 
Must possess a current, valid RN license in state of practice, temporary/interim RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. 
 
Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is desired. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations. Banner Registry and Travel acute care positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area. Banner Registry and Travel physician practice positions require a minimum of one year experience as a Registered Nurse in a physician practice or an acute care setting. 
 
In a Home Health setting, team members must be able to operate personal vehicle and possess a valid driver's license. Auto insurance coverage is also required to be active and maintained. 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. 
 
PREFERRED QUALIFICATIONS 
Bachelor's degree preferred. Professional certification preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

RN New Graduate CVICU

<div>Primary City/State:
Phoenix, Arizona
Department Name:
Peoria-Img Ctr
Work Shift:
Day
Job Category:
Revenue Cycle
Good health care is key to a good life. At Banner Health, we understand that, and that&rsquo;s why we work hard every day to make a difference in people&rsquo;s lives. Do you like the idea of making a positive change in people&rsquo;s lives &ndash; and your own? If so, this could be the perfect opportunity for you.
Banner Health was named to Fortune&rsquo;s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We&rsquo;re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
Banner Health was recently recognized on Forbes inaugural list of America&rsquo;s Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees.
Banner Imaging offers a customer-focused team that provides a comprehensive range of Medical Imaging procedures in a friendly work environment and career growth opportunities. As a Patient Access Services Representative, you are the first point of contact to patients and visitors as they come into the office. You'll perform a variety of front office administrative task. You'll work closely with a team of individuals dedicated to providing the positive patient experience.
LOCATION:<div>
PRIMARY:<ul><li>
Banner Imaging Arcadia Clinic- 4200 East Camelback Rd, Phoenix AZ 85018</li><li>
Banner Imaging Paradise Valley- 16641 N 40th St, Ste 1, Phoenix, AZ 85032</li></ul>
SECONDARY:<ul><li>
Banner Imaging New River Trails- 7701 W Aspera Blvd, Ste 101, Glendale, AZ 85308</li><li>
Banner Imaging Paseo I- 5601 W Eugie Ave, Ste 102, Glendale, AZ 85304</li><li>
Banner Imaging Paseo II- 5605 W Eugie Ave, Ste 110, Glendale, AZ 85304</li><li>
Banner Imaging Peoria- 13640 N Plaza Del Rio Blvd, Ste 105, Peoria, AZ 85381</li><li>
Banner Imaging Sunwest- 5757 w Thunderbird Rd. Ste W100, Glendale, AZ 85306</li></ul></div>
WORK SCHEDULE:
<ul><li>40 Hours A Week
</li><li>Monday-Friday</li><li>
Saturday Rotation</li><li>
8 Hour Shift</li>
6:30AM<li>-6:00PM (Varied on location and needs)</li></ul>
DUTIES:
<ul><li>Checking in and registering patients</li><li>
Enter patient demographics
</li><li>Scheduling appointments</li><li>
Checking authorizations with authorization department</li><li>
Taking payments</li><li>
Working within Microsoft Office</li><li>
Working with referring providers to deliver patient care for our exam</li></ul>
Equipment/Software:
<ul><li>Microsoft Office</li><li>
FUJI RIS
</li><li>Experian and Flywire</li><li>
Cerner</li><li>
Curae</li><li>
PACS</li><li>
Rightfax</li></ul>
Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health&rsquo;s varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to: - State-of-the art technology - The latest in Picture Archival Communication System (PACS) technology - Relocation assistance - Tuition reimbursement - Continuing education programs - Career growth and promotion opportunities - Travel medical imaging technologist positions.
POSITION SUMMARY 
This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service. 
 
CORE FUNCTIONS 
1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health. 
 
2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient&rsquo;s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient&rsquo;s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management. 
 
3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management. 
 
4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program). 
 
5. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence. 
 
6. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient&rsquo;s needs in financial services. 
 
7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork. 
 
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team. 
 
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. 
 
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. 
 
PREFERRED QUALIFICATIONS 
CHAA certification is preferred. Work experience with the Company&rsquo;s systems and processes is preferred. Previous cash collections experience is preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Access Services Representative West Valley Outpatient Imaging Clinics

<div>Primary City/State:
Phoenix, Arizona
Department Name:
Pre-Kidney Trans-Hosp
Work Shift:
Day
Job Category:
Administrative Services
Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.
As a Patient Care Coordinator, you will be part of the Transplant Team at Banner University Medical Center in Phoenix. Your primary responsibility will be to answer calls from transplant patients and connect the patient with the appropriate Transplant Team member. You will also perform additional administrative tasks for the department as needed.
Your work shift will be Monday-Friday 8:00 a.m.-4:30 p.m. Your work location will be Banner University Medical Center Phoenix.
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet&trade; recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.
POSITION SUMMARY 
This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support. 
 
CORE FUNCTIONS 
1. Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors. 
 
2. Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient&rsquo;s treatment. Obtains all necessary signatures and documentation required by the patient&rsquo;s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient&rsquo;s treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient&rsquo;s care and maximum reimbursement and minimized financial impact to the patient. 
 
3. Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management. 
 
4. Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. 
 
5. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts. 
 
6. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed. 
 
7. Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, financial counseling, and scheduling of appointments. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills. 
 
Roles supporting mobile medical unit require travel within local community. 
 
Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing. 
 
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Care Coordinator

<div>Department Name:
Rev Cycle Cont Imprvmnt-Corp
Work Shift:
Day
Job Category:
Revenue Cycle
Estimated Pay Range:
$32.09 - $53.48 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
Great options and opportunities. We&rsquo;re certified as a Great Place To Work&reg; and are looking for professionals to help us make Banner Health the best place to work and receive care. Apply today!
As a Denial Optimization Consultant, you will leverage your expertise in healthcare reimbursement, claim adjudication, denial management, and payer relations to drive measurable improvements across the revenue cycle. You will analyze denial data to identify actionable trends, lead strategic initiatives, and implement process enhancements that reduce administrative waste and optimize payer collaboration. Your attention to detail and strong communication skills will be critical in preventing claim denials, improving stakeholder engagement, and executing continuous improvement strategies that enhance financial performance.
Key Responsibilities:<ul><li>
Analyze denial trends and root causes to develop targeted mitigation strategies.</li><li>
Collaborate with payers to resolve systemic issues and improve adjudication outcomes.</li><li>
Lead cross-functional initiatives to streamline revenue cycle processes.</li><li>
Develop and present actionable insights to stakeholders across clinical and operational teams.</li><li>
Monitor KPIs and drive continuous improvement in denial prevention and resolution.</li></ul>
Work Environment:<ul><li>
100% remote position.</li><li>
Standard work hours are Monday through Friday, aligned with the Arizona Time Zone.</li></ul>
If this role sounds like the one for you, apply today and help us transform the future of healthcare reimbursement!
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position enhances revenue cycle performance by leveraging data to identify trends and to develop and execute strategies that prevent claim denials, improve payer collaboration, reduce administrative waste, and optimize revenue cycle processes. This position requires a deep understanding of healthcare reimbursement, claim adjudication, and denial management, with a focus on data-driven decision-making and cross-functional collaboration to achieve results. 
 
CORE FUNCTIONS 
1. Leads strategic initiatives to improve operational efficiency and revenue outcomes across the healthcare revenue cycle (acute and ambulatory). 
 
2. Collaborates with business analysts and payer representatives to identify and resolve systemic issues in claim processing and reimbursement. Identify creative strategies to reduce administrative waste with the payer. 
 
3. Analyzes denial trends and payer performance to develop targeted prevention strategies. 
 
4. Drives continuous improvement through data modeling, process redesign, and performance monitoring. 
 
5. Collaborates with system and/or entity level stakeholders on the development, planning, training and implementation of initiatives in support of system goals.
6. Identifies and implements operating improvements and efficiencies by recognizing important trends and variances through management reports and operational analysis.
MINIMUM QUALIFICATIONS 
Required knowledge, skills and abilities as normally obtained through the completion of a Bachelor&rsquo;s degree. Requires 5-7 years of experience in healthcare optimization, revenue cycle management, or healthcare consulting.
Requires strong understanding of healthcare claim adjudication and reimbursement processes.
Must have excellent communication, coordination, and stakeholder engagement skills for all audience levels.
Proven ability to analyze complex data sets and identify actionable trends.
Must possess experience influencing without authority to achieve improvements in denial prevention and develop strategies.
Proficiency level in relevant software tools (e.g., Excel, Tableau, Power Bi, Epic, Cerner, or other EHR systems).
PREFERRED QUALIFICATIONS
Background in data modeling, process improvement, denial prevention, and business case development.
Familiarity with payer contract management and revenue cycle processes 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Denial Optimization Consultant

Join Banner Health and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.