Urwah Admin

Barry Callebaut

<div><div><div><div><div><p>Data Analyst - exception handling
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Hyderabad, TG, IN, 5000019
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><div><div><div><p><b>Section 1 - JOB DESCRIPTION</b></p></div></div><br>
</div>
</div><p></p><div>The new European Union Deforestation Regulation (EUDR) ensures that seven commodity products, including cocoa and palm oil, are no longer sold in the EU if sourced from areas affected by deforestation or forest degradation practices.</div><br>
<div></div>
<div>
As a DDS Analyst, your primary responsibility will be to ensure Barry Callebaut compliance with the EUDR by managing the Due Diligence Statement (DDS) reporting process.</div>
<div>
This means following up in a cockpit if all statements were requested and received ahead of reception or shipping. Exception handling and taking contact with power users in the different sites in scope (&gt; 20 sites, mainly in Africa and Europe) to remediate the absence of this data will be key to your function.</div><br>
<div></div>
<p><b>
MAIN RESPONSIBILITIES &amp; SCOPE</b></p><br>
<p></p>
<ul>
<li>Use the cockpit to check 100% compliance for all sites in scope, both on the inbound and outbound side</li>
<li>Ensure timely creation and management of DDS, in accordance with the requirements of the EU Deforestation Regulation (EUDR).</li>
<li>Collaborate with Sourcing teams in case of errors or exceptions during the DDS creation process.</li>
<li>Collaborate with Customer Service teams in case customer requests or complaints are linked to their DDS.</li>
<li>Connect to the power users in the sites to remediate missing information for DDS creation.</li>
<li>Maintain accurate DDS process documentation and remediation actions.</li>
<li>Ensure timely remediation of missing information for DDS creation</li></ul><br>
<div></div>
<div><b>
Scope:</b></div><br>
<p>
</p><ul><li>DDS Management for all Barry Callebaut import/production/export flows globally</li></ul><br>
<p></p>
<p><b>
ADDITIONAL CONSIDERATIONS OR COMMENTS</b></p><br>
<p>
</p><ul><li>Travel requirements: 10%</li>
<li>Others: - Willingness to contribute for weekend work /India Holiday/ EU time zone support, as per agreement. Comp off day is provided for the work. The work is on a rotational shift either 9am to 6pm or 12pm to 9pm<b>.</b></li></ul><br>
<p></p>
<div>
<div><div><div><p><b>Section 2 - CANDIDATE PROFILE</b></p><br>
</div>
</div><br>
</div></div><p></p><p><b>EDUCATION, LANGUAGE, SKILLS &amp; QUALIFICATIONS</b></p><br>
<p></p>
<ul>
<li>Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Information Technology, or a related field.</li>
<li>A Master's degree or relevant certification (e.g., Certified Data Analyst) is a plus.</li>
<li>2 to 5 years of experience in a similar data analyst role</li>
<li>Able to cope with a lot of escalations, connect well with overseas factories and functions</li>
<li>Experience to operate in a multicultural environment</li>
<li>Excellent language skills both written and oral in English</li>
<li>Affinity to systems and underlying data flow management and governance</li></ul><br>
<p></p>
<p><b>
ESSENTIAL EXPERIENCE &amp; KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES</b></p><br>
<p>
</p><div><b>Mandatory Skills:</b></div>
<ul>
<li>Proficient in MS Office Suite</li>
<li>Advanced Ms-Excel skills and hands on experience in Data analysis (not data reporter)</li>
<li>Proficiency in English both written and speaking</li>
<li>Use cockpit / Any workflow tool, to check and follow up on DDS data, follow documentation SOPs</li>
<li>Quick learner and easily adaptable to new environments</li>
<li>Affinity to systems and underlying data flow management and governance related experience</li>
<li>Ability to work with large datasets and perform data cleansing and transformation</li>
<li>Able to produce recurrent reports proactively</li>
<li>Propose improvements in current reports</li>
<li>Analytical to evaluate the report (consistency, data reported, etc)</li>
<li>Automate regular and redundant reports</li>
<li>Proficient in data visualization tools and software, such as Excel and Power BI (not a must)</li>
<li>Basic navigation of ERP modules (Good to have)</li>
<li>Basic knowledge of sourcing and logistics (good to have)</li></ul><br>
<div></div>
<div><b>
Soft Skills:</b></div>
<ul>
<li>High attention to task-specific accuracy</li>
<li>Owns assigned tasks and remediations</li>
<li>Communicates clearly with site contacts</li>
<li>Suggests minor improvements</li>
<li>Manages own workload and deadlines</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Data Analyst - exception handling

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

Join Barry Callebaut and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Barry Callebaut

ABOUT_COMPANY

Data Analyst - exception handling

Customer Service Specialist ME

Customer Service Specialist ME