Qureos Mentor

Bessemer Management Company

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 Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a growing organization.
 
 
 
 
 
 
 We&rsquo;re looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.
 
 
 
 
 
 
 In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.
 
 
 
 
 
 
 Job-Specific Responsibilities &amp; Duties:
 
 
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 Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
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 Interacting with end users to independently resolve problems concerning system function
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 Installing/configuring/maintaining enterprise software
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 PC configuration and regular maintenance of PCs
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 Update customers regularly on ongoing trouble tickets
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 Creating/modifying documentation for new and changing processes
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 Establish, build, and maintain good working client relationships
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 Experience with the following technologies is a plus:
 
 
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 Microsoft Exchange
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 Microsoft IIS
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 SQL Server
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 Citrix Xenapp/XenDesktop
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 PowerShell
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 Enterprise Antivirus
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 Enterprise Spam Filters
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 Enterprise level Firewalls
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 DNS
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 Collaboration software (Zoom, Teams, etc.)
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 Switching and routing infrastructure
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 Qualifications &amp; Interpersonal Skills:
 
 
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 Bachelor&rsquo;s degree or equivalent work experience in a related position
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 Strong technical skills in addition to desktop and server administration experience
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 Proficiency in Windows-based operating systems and MS Office
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 Exceptional multi-tasking and organizational skills
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 Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments
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 Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence
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 </ul>
 
 
 
 
 
 Work Schedule &amp; Benefits:
 
 
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 Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH)
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 Performance-based bonus plan
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 Complete benefits package including medical, dental, vision, and life insurances
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 401(k) with company match
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 Vacation and holiday pay
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 Paid parental leave
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 Physical Demands of the Position:
 
 
 
 Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.
 
 
 
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 About Our Company:
 
 
 
 Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. The companies we serve (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&amp;S Express) are comprised of a network of 3,000+ trucks and 270+ terminals primarily located across the Midwest, South, and Northeast.
 
 
 
 
 
 We are a company that is diversified, independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.
 
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IT Support Technician

Join Bessemer Management Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bessemer Management Company

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IT Support Technician