Qureos Mentor

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Responsible for screening patients for participation in clinical trials, enrolling patients onto these studies, monitoring protocol implementation, completing required forms and reporting results.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Primary Responsibilities:</b></p>
<p></p>
<p>1. Independently or in conjunction with other clinical research staff and/or research nurse, recruits and enrolls research subjects onto clinical research projects according to study protocols. May assess research subjects' eligibility for inclusion in a particular protocol based on contracts with physicians and nurses and knowledge of the protocol. (essential)</p>
<p>
2. Checks all eligibility and ineligibility criteria with the research subjects' medical record. Verifies information with clinical research nurse and/or principal investigator. (essential)</p>
<p>
3. Discusses informed consent with research subjects. Interacts with research subjects prior to entering the study and throughout the entire treatment. Assists with scheduling appointments and follow up tests. (essential)</p>
<p>
4. Learns protocol and monitors strict adherence to protocols by physicians, nurses and research subjects. Reviews protocol requirements with physicians, nurses and fellows. Identifies any problems with protocol compliance and notifies principal investigator and/or research nurse. Begins to learn how to independently resolve problems with protocol. (essential)</p>
<p>
5. Extracts data on protocol subjects from hospital records, outpatient charts and private physician office records in order to complete case report forms required by specific protocols. Enters data into computerized system. (essential)</p>
<p>
6. Assists clinic staff in obtaining insurance approval for subject protocol participation and scheduling tests and arranging admissions or outpatient visits for subjects. (essential)</p>
<p>
7. Assists investigator with correspondence with IRB. (essential)</p>
<p>
8. As needed, may function in areas/clinics performing job duties related to clinical research studies.</p>
<p></p>
<p><b>Required Qualifications:</b></p>
<ul>
<li><p>Bachelor's degree required.</p>
</li>
<li><p>1-2 years of related work experience required.</p>
</li>
<li><p>Medical terminology.</p>
</li>
<li><p>Working knowledge of computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Competencies:</b></p>
<p><b>
Decision Making:</b> Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.</p>
<p><b>
Problem Solving:</b> Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.</p>
<p><b>
Independence of Action:</b> Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.</p>
<p><b>
Written Communications:</b> Ability to communicate clearly and effectively in written English with internal and external customers.</p>
<p><b>
Oral Communications:</b> Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
<p><b>
Knowledge:</b> Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
<p><b>
Teamwork: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
<p><b>
Customer Service:</b> Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
<p></p>
<p><b>Physical Requirements:</b><br>
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$19.23 &ndash; $31.25</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Medical/Clinical Research</div></li>
<li><div><b>Pay Range:</b> $19.23 - $31.25</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR94186</div></li></ul></div>

Clinical Research Assistant II

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Performs general business support responsibilities related to the student&rsquo;s program of study under department supervision</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Responsibilities:</b></p><br>
<p>
</p><p>Organizes and performs a variety of responsibilities that provide practical experience in the field of the Student's academic program and support the business functions of the department.</p>
<p><b>
Required Qualifications:</b></p><br>
<p></p>
<ul>
<li>High School diploma or GED required.</li>
<li>0-1 years of related work experience required.</li>
<li>Currently enrolled in an academic program in a college, university, or other advanced educational institution</li>
<li>Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access.</li>
</ul>
<p><b>Competencies:</b></p>
<ul>
<li><b>Written Communications:</b>Ability to communicate clearly and effectively in written English with internal and external customers.</li>
<li><b>Oral Communications:</b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</li>
<li><b>Knowledge:</b>Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.</li>
<li><b>Team Work:</b>Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.</li>
<li><b>Customer Service:</b>Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.</li></ul><br>
<p></p>
<p><b>
Physical Nature of the Job:</b><br>
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$15.00 &ndash; $23.00</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Business Operations</div></li>
<li><div><b>Pay Range:</b> $15.00 - $23.00</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR92371</div></li></ul></div>

Accounting/Finance Student

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Job Summary: Provides administrative support to physicians in their clinical, academic, research and leadership roles.&lt;br&gt;&lt;br&gt;</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Responsibilities:
</b></p><div><ul><li>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</li></ul>
<ul><li>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</li></ul>
<ul><li>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</li></ul>
<ul><li>Maintains physician&rsquo;s administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.</li></ul>
<ul><li>Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).</li></ul>
</div>
<p><b>Required Qualifications:</b></p>
<div>
<ul><li>High School diploma or GED required. Associate&rsquo;s degree preferred.</li></ul>
<ul><li>3-5 years related work experience required.</li></ul>
<ul><li>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</li></ul>
</div>
<p><b>Competencies:</b></p>
<div>
<ul><li><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</li></ul>
<ul><li><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</li></ul>
<ul><li><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</li></ul>
<ul><li><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</li></ul>
<ul><li><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</li></ul>
</div>
<p><b>Physical Nature of the Job:</b><br>
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.63 &ndash; $29.11</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.63 - $29.11</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR93378</div></li></ul></div>

Admin Assistant III- Cancer Center Needham

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Per Diem &bull; Rotating
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Operating Room Assistant reports to the Perioperative Manager. This position is responsible for providing a wide variety of duties including; assisting with transport of patients independently transporting patients, assisting with positioning of patients, monitoring equipment and supply par levels, restocking, cleaning and set-up of patient bays and retrieval of beds</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Responsibilities:
</b></p><div><ul><li>Communicates with patients/families, management and members of the healthcare team clearly and courteously. Helps to facilitate a cooperative and positive work environment. Cross-covers for UCO during absences (PACU only).</li></ul>
<ul><li>Transports patients as directed, maintaining a conscious regard for their comfort and safety. Assists nurse in patient care by lifting and positioning patients. May assist with other patient care tasks, as directed, (i.e. preps).</li></ul>
<ul><li>Provides assistance to nursing staff during patient admission/discharge by anticipating needs, i.e. infusion pumps, Baer Hugger, PCA/Epidural pumps, monitors, oxygen tanks, setting up stretchers/beds with oxygen tank and mask, IV pole, pillow, blanket. Transports patients to and from inpatient units with assistance or independently.</li></ul>
<ul><li>Accompanies outpatients to lobby and waits with then until their transportation arrives. Assists them into their vehicle (PACU only). Transports patients to other parts of the hospital as required. Picks up and delivers medications/specimens as directed. Obtains or returns blood products to/from Blood Bank as directed.</li></ul>
<ul><li>Cleans patients&rsquo; equipment including: monitors, cables and specialty equipment. Assists in manpower support for moves, special set-ups and any other occasion when a larger than normal group is needed. Restocking of supplies on unit including bedside cards, infusion, epidural, and PCA pumps from the distribution center. Stocks warmers with blankets, solutions. Stocks pods, cleaning supplies.</li></ul>
</div>
<p><b>Required Qualifications:</b></p>
<div>
<ul><li>High School diploma or GED required .</li></ul>
<ul><li>0-1 years related work experience required.</li></ul>
<ul><li>Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.</li></ul>
</div>
<p><b>Competencies:</b></p>
<div>
<ul><li><b>Written Communications:</b>Ability to communicate clearly and effectively in written English with internal and external customers.</li></ul>
<ul><li><b>Oral Communications:</b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</li></ul>
<ul><li><b>Knowledge:</b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</li></ul>
<ul><li><b>Team Work:</b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</li></ul>
<ul><li><b>Customer Service:</b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</li></ul>
</div>
<p><b>Physical Nature of the Job:</b><br>
Very Heavy work: Exerting in excess of 100 pounds of force occasionally and/or 50 pounds of force continually. Employee is physically active in all elements of the job.</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Per Diem</div></li>
<li><div><b>Shift:</b> Rotating</div></li>
<li><div><b>Category:</b> Surgical Services</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR92318</div></li></ul></div>

OR Attendant

Chestnut Hill, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>This position is on-site primarily based in Chestnut Hill with occasional coverage to Dedham and Boston. The hours are 9:30am &ndash; 6:00pm, Monday-Thursday and 7:00am &ndash; 3:30pm on Friday.</p>
<p>
Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Duties &amp; Responsibilities including but not limited to:</b></p>
<p>
Registration:</p>
<p>
1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.</p>
<p>
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.</p>
<p>
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.</p>
<p>
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.</p>
<p>
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.</p>
<p>
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.</p>
<p>
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.</p>
<p>
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.</p>
<p>
Scheduling:</p>
<p>
9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.</p>
<p>
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.</p>
<p>
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.</p>
<p>
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.</p>
<p>
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.</p>
<p>
14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.</p>
<p>
15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:</p>
<p>
16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.</p>
<p>
17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.</p>
<p>
18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.</p>
<p>
19. Applies the appropriate guarantor and insurance to each patient visit.</p>
<p>
20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.</p>
<p></p>
<p><b>Minimum Qualifications:</b></p>
<p>
Education: High school degree or equivalent. Associate&rsquo;s degree preferred.</p>
<p>
Licensure, Certification &amp; Registration: None</p>
<p></p>
<p>Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.</p>
<p></p>
<p>Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.</p>
<p>
Preferred Qualifications &amp; Skills:</p>
<p>
&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Patient Access</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR90093</div></li></ul></div>

Patient Access Rep, 9:30am-6:00pm, Chestnut Hill

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Under supervision and in accordance with department policy and procedure, the employee organizes and coordinates the pathology consultation service.
</p><p>The position includes the ability to review incoming materials to discern and triage consultation material following appropriate protocol. Ability to organize consultation requests in an accurate and expeditious manner. Possess computer literacy to understand and navigate multiple BIDMC computer systems. Ensure transcribed materials contain a high degree of accuracy, including correct spelling and slide labeling. Provide excellent customer service to external and internal clients. Possess effective problem-solving skills and knowledge of medical terminology.</p>
<p>
This role plays a key part in ensuring a seamless workflow for thousands of national and international pathology consultation requests each year, supporting clinicians with timely and well‑organized case preparation. You&rsquo;ll collaborate closely with physician staff and outside institutions, manage patient and financial data with precision, and contribute to the accuracy and efficiency of critical diagnostic processes. Ideal candidates thrive in detail‑oriented work, enjoy problem‑solving, and are motivated by supporting a high‑impact service that directly influences patient care.</p>
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<p><b>Job Description:</b></p>
<p><b>
Essential Responsibilities:
</b></p><ul><li>Prioritize decision-making activities in accordance with guidelines defined by the department. Work closely with physician staff/fellows to follow up on all requests, including communication with outside institutions.</li>
<li>Coordinate consultation service to include over 2500 incoming consultations per year (national and international second opinion requests).</li>
<li>Processes outside pathology consultations (create registration, visits, and accession numbers/login cases into the computer).</li>
<li>Review incoming materials to systematically organize and arrange slides and blocks based on the pathology protocol to discern appropriate medical triage.</li>
<li>Register patient demographics to include insurance information. Obtain and scan payment authorizations to set up financial information/billing for outside requests for a second opinion.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>High School diploma or GED required.</li>
<li>1-3 years of related work experience required in Administrative and transcription, preferably with a healthcare or anatomical pathology background.</li>
<li>Outcome of work impacts patient care, operations of the work unit, and the department. Responsible for specific, defined results directly related to own job responsibilities.</li>
<li>Work requires the employee to possess outstanding organizational skills, to effectively problem-solve, to follow instructions, and to complete tasks requiring multiple steps and meet deadlines.</li>
<li>Work requires wide-range knowledge of medical terminology; the ability to type and to proofread medical documents. Work requires attention to detail, procedures, and physicians&iquest; preferences.</li>
<li>Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.</li>
</ul>
<p><b>Competencies:</b></p>
<ul>
<li><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</li>
<li><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.</li>
<li><b>Knowledge: </b>Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex, varied situations.</li>
<li><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members.</li>
<li><b>Customer Service: </b>Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.</li>
</ul>
<p><b>Physical Nature of the Job:</b><br>
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally</p><br>
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<p></p>
<p><b>Pay Range:
</b></p><p>$22.00 &ndash; $29.61</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
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<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
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<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
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<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Laboratory</div></li>
<li><div><b>Pay Range:</b> $22.00 - $29.61</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR90086</div></li></ul></div>

Pathology Consultation Coordinator – BIDMC (40 hours, Days)

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