Qureos Mentor

Beth Israel Lahey Health

<div>Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt
When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.
The EHR Application Analyst IV performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization. The EHR Application Analyst IV must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. Application Analyst Position will be one of the following: Ambulatory, Home Heath/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, WIllow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER,HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, Ancillary Applications.
Job Description:
Essential Responsibilities
<ul><li>Defines, documents, builds and maintains EHR application content. (essential)</li><li>
Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)</li><li>
Ability to independently lead projects adhering to defined project management strategies and guidelines. Independently manages assigned projects and meets deadlines consistently. (essential)</li><li>
Is an application expert and serves as a resource for all team members as well as other application teams in identifying issues and resolution paths. Is able to effectively manage and navigate cross team collaboration across all IS teams when appropriate. (essential)</li><li>
Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)</li><li>
Acts as a liaison between IT, customers and/or vendors. Ability to coordinate and facilitate meetings including all relevant documentation with all operational areas using the software application. (essential)</li><li>
Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)</li><li>
Performs all other duties as needed or directed to meet the needs of the department and/or customer. Provides on call / after hours support as required. (essential)</li><li>
Ability to communicate effectively with all levels of leadership across all entities up to and including C Level interactions. (essential)</li><li>
Mentors junior colleagues in the development of application knowledge and project management skills. (essential)</li></ul> 
Required Qualifications:<ul><li>
High School diploma or GED required. Bachelor's degree preferred.</li><li>
5-8 years related work experience required in Direct experience in Electronic Health Record implementation and support and demonstrated track record of success. In lieu of direct experience, min. 5+ years of operational experience utilizing the applicable Electronic Health Records applications..</li><li>
Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.</li><li>
Ability to assess problems and projects in need of attention and work to complete/resolve independently with little supervision.</li><li>
Possesses advanced application knowledge and can effectively apply knowledge to unique scenarios and problems that arise.</li><li>
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.</li></ul>
Competencies: 
 
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. 
 
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. 
 
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. 
 
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. 
 
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. 
 
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. 
 
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. 
 
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner. 
 
Social/Environmental Requirements: 
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 
 
2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. 
 
3. No substantial exposure to adverse environmental conditions 
 
4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department
Sensory Requirements: 
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity Less than 3 feet, Conversation, Telephone. 
Physical Requirements: 
 
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
This job requires constant sitting, Keyboard use.<h2 class="jobSectionHeader">
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2><h2 class="jobSectionHeader">
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2><h2 class="jobSectionHeader">
Equal Opportunity Employer/Veterans/Disabled</h2></div>

Epic Apps Analyst 4 SER - Epic Security-Remote

<div>Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt
When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.
The Executive Director, Digital Experience is responsible for shaping and driving Beth Israel Lahey Health&rsquo;s (BILH) digital customer engagement platforms, with a focus on digital marketing technology and content that supports marketing strategies and infrastructure. These include but are not limited to: BILH.org and associated digital properties, consumer-facing mobile applications, digital marketing (email, SMS, SEO/SEM, social media, programmatic), and the use of CRM (customer relationship management) and CDP (consumer data platforms) to drive patient growth, engagement, and retention. 
 
This leader ensures alignment with BILH&rsquo;s organizational goals and mission, enhancing consumer and patient experience, strengthening brand reputation, and advancing system growth. The role leads a team of professionals to optimize digital platforms, harness data-driven insights, and foster innovation in the rapidly evolving healthcare marketing landscape.
Job Description:
Essential Duties &amp; Responsibilities including but not limited to:<ul><li>
Develops and leads a comprehensive digital experience/engagement strategy, budget, and team structure that aligns with BILH&rsquo;s brand, mission, and system priorities.</li><li>
Creates a roadmap for digital experience that integrates across platforms, improves efficiency and effectiveness, and delivers measurable ROI.</li><li>
Lead execution of a roadmap for digital platforms and marketing technology to ensure scalability, innovation, and best-in-class performance.</li><li>
Stay up to date on trends in digital marketing and emerging technologies, as well as the competitive landscape, consumer behavior, referral patterns, and market dynamics to inform strategy.</li><li>
Serves as the main point of contact with IT colleagues to ensure the organization&rsquo;s digital assets, including BILH.org, provider/location directory, consumer mobile apps, and other tools, deliver seamless, patient-centered experiences that drive engagement and reflect the BILH brand.</li><li>
Guide the development of digital-first engagement strategies across SEO/SEM, paid media, email, SMS, and social media channels to reach patients at every stage of the journey.</li><li>
Works with IT and compliance teams to safeguard patient data and maintain cybersecurity standards that ensure compliance with healthcare regulations, including HIPAA.</li><li>
Partner with organizational and service line leaders to translate business objectives into digital engagement plans that support volume growth and access.</li><li>
Manage online reputation for BILH and its entities and providers across owned and third-party platforms.</li><li>
Direct the strategy and execution of content marketing and social media initiatives that build awareness, strengthen community engagement, and improve SEO performance in priority service lines and conditions.</li><li>
Ensure digital content reflects the BILH brand voice, tone, and messaging while addressing the needs of diverse audiences.</li><li>
Leverage analytics, predictive modeling, and personalization to continuously refine strategies and improve ROI.</li><li>
Provide system and service line leadership with transparent reporting that demonstrates the impact of digital marketing on patient acquisition, engagement, and growth.</li><li>
Oversee teams that monitor and respond to patient and community feedback in digital and social environments to foster engagement and trust.</li><li>
Serve as Marketing&rsquo;s lead partner with IT, Compliance, and other enterprise functions to ensure digital platforms are secure, compliant, and aligned with organizational priorities.</li><li>
Oversee agency and vendor relationships, ensuring accountability for innovation, performance, and ROI.</li><li>
Lead and mentor a high-performing Digital Marketing team, fostering a culture of collaboration, innovation, and continuous improvement</li></ul>
Minimum Qualifications:
Education:
Bachelor's degree in Business Administration, Marketing/Communications, or other related field required.
Licensure, Certification &amp; Registration: N/A
Experience:<ul><li>
10+ years of related work experience in digital and social marketing with a successful track record in digital media technologies, data management, content delivery, and digital strategy in large, complex consumer-facing businesses with multiple audiences</li><li>
Proven success as a digital leader with a track record implementing change across numerous disciplines, including marketing, customer experience, culture and leadership, and digital technology integration</li><li>
Experience leading large-scale digital projects such as site redesigns, CRM deployments, and/or digital personalization strategies</li><li>
Health care experience required</li></ul>
Skills, Knowledge &amp; Abilities:<ul><li>
Strong understanding of patient-centered marketing in healthcare, including consumer decision journeys.</li><li>
Expertise in SEO/SEM, social media, email marketing, and web analytics.</li><li>
Customer journey architect with deep experience in digital tools: web, mobile, CRM, self-scheduling, and patient portals.</li><li>
Ability to integrate consumer insights, UX/UI principles, and digital marketing into a unified strategy</li><li>
Comfortable working across IT, Marketing, and clinical stakeholders to improve engagement and usability</li><li>
Strong interpersonal communication and political acumen skills and advanced skills to represent the department and health system with other institutional and/or external constituencies.</li><li>
Strong skills to produce results and achieve predetermined goals within budget and time constraints.</li></ul>
Preferred Qualifications &amp; Skills:<ul><li>
Familiar with Epic/MyChart, digital intake workflows, and digital enablement of access and retention</li></ul><h2 class="jobSectionHeader">
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2><h2 class="jobSectionHeader">
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2><h2 class="jobSectionHeader">
Equal Opportunity Employer/Veterans/Disabled</h2></div>

Executive Director, Digital Experience

Join Beth Israel Lahey Health and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Beth Israel Lahey Health

ABOUT_COMPANY

Epic Apps Analyst 4 SER - Epic Security-Remote

Executive Director, Digital Experience