Abrar Admin

Bill's Heating & A/C

Bill's Heating & A/C is a full-service HVAC company serving Idaho and Eastern Washington. With over 35 years of experience, they provide installation, maintenance, and repair services for heating and cooling systems, including furnaces, air conditioners, and water heaters. The company prides itself on its low-price guarantee and exceptional customer service, boasting over 4,000 five-star reviews. They offer 24/7 emergency services and cater to both residential and commercial clients, ensuring comfort and satisfaction for all.

Job OverviewWe are looking for a focused IT Support Specialist to join our large, fast-paced HVAC company. You will be the primary point person managing technology assets for our 180 field technicians, office staff, and managers. Your main mission is ensuring our team's mobile devices, tablets, and software accounts remain secure, updated, and fully operational.Key ResponsibilitiesDevice Lifecycle Management:<ul><li>Provision, configure, and deploy smartphones, tablets, and rugged field laptops.</li><li>Install protective cases, screen protectors, and vehicle mounting hardware.</li><li>Track hardware inventory and coordinate device repairs or replacements.</li></ul>Account &amp; Software Administration:<ul><li>Create, modify, and delete user accounts across internal software platforms.</li><li>Manage active software licenses and optimize subscription costs.</li><li>Reset passwords and troubleshoot login issues remotely.</li></ul>Mobile Device Management (MDM):<ul><li>Enroll all corporate-owned field devices into our MDM platform.</li><li>Push critical HVAC field application updates to remote users.</li><li>Enforce security profiles, remote-wipe lost devices, and monitor compliance.</li></ul>User Support &amp; Training:<ul><li>Provide technical support to 180 varied users via phone, email, or text.</li><li>Walk non-technical field staff through basic hardware troubleshooting steps.</li><li>Build simple &quot;How-To&quot; quick guides for company apps and devices.</li></ul>QualificationsExperience: 5+ years of IT support, Help Desk, or mobile asset management experience.Technical Skills:<ul><li>Strong familiarity with iOS (iPads/iPhones) and Android deployment.</li><li>Hands-on experience with MDM software (e.g., Miradore, Microsoft Intune, Jamf).</li><li>Experience managing users in Google Workspace, Microsoft 365, or specialized dispatch/HVAC software (e.g., ServiceTitan, FieldEdge) is highly preferred.</li><li>Familiarity with CRM software, including ServiceTitan, preferred.</li></ul>Soft Skills:<ul><li>High patience for helping remote workers with varying tech skill levels.</li><li>Sharp organizational skills to track 200+ physical technology assets.</li><li>Clear, jargon-free communication skills over the phone.</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

IT Support Specialist

Join Bill's Heating & A/C and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bill's Heating & A/C

About Company

IT Support Specialist