Qureos Mentor

Bon Secours

<div>Primary Function/General Purpose of Position
The Flex Respiratory Care Practitioner (RCP) is expected to float to various assigned sites throughout the Bon Secours Mercy Health System, outside of their home location, to provide patient care promoting and restoring patients&rsquo; health through the respiratory care process. The RCP is responsible for providing respiratory care through patient assessment, planning, intervention, education, and evaluation. Performs respiratory care procedures, diagnostic services, patient monitoring and patient and staff education through the relevant standards and scope of practice for the respiratory therapist.
Our System Flex Team consists of the following locations:<ul><li>
Maryview Medical Center in Portsmouth, VA</li><li>
Mary Immaculate Hospital in Newport News, VA</li><li>
Memorial Regional Medical Center in Richmond, VA</li><li>
Southampton Memorial Hospital in Franklin, VA</li><li>
The Jewish Hospital in Cincinnati, OH</li><li>
Anderson Hospital in Cincinnati, OH</li><li>
West Hospital in Cincinnati, OH</li><li>
Lourdes Hospital in Paducah, KY</li><li>
Marcum and Wallace Hospital in Irvine, KY</li><li>
St Elizabeth Youngstown Hospital in Youngstown, OH</li><li>
St Anne Hospital in Toledo, OH</li><li>
St Rita's Medical Center in Lima, OH</li><li>
St Francis - Downtown in Greenville, SC</li><li>
Springfield Regional Medical Center in Springfield, OH</li><li>
and more!</li></ul>
Essential Job Functions<ul><li>
Data collection and accurate record keeping as well as product evaluation and assessment</li><li>
Assists physician performing procedures such as bronchoscopy, transtracheal catheter insertion, tracheotomy in intubation (if intubation is performed by respiratory therapy in the facility), and invasive monitoring</li><li>
Performs CPR including closed chest compressions and airway management techniques in accordance with the AHA ACLS protocol</li><li>
Conducts prescribed therapeutic procedures to achieve maintenance of a patient airway, including use of appropriate airways including endotracheal tubes, nasopharyngeal and oropharyngeal airways, maintenance of airway humidification, aspiration of secretions, extubation, maintenance of correct endotracheal tube (ETT), cuff pressures, and documents procedures in patient and department records</li><li>
Selects, assembles, monitors, and evaluates mechanical ventilators for proper function and operation, including correction of malfunctions, cleanliness and determines appropriateness use for patient condition</li><li>
Performs pulmonary function tests (PFT)</li><li>
Assesses patient's physical status by inspection, palpation, auscultation, percussion, patient behavior and reviewing existing data in patient's record</li><li>
Performs treatments according to physician orders, explains therapy and therapeutic goals to patient; modifies treatment procedures based on patient response</li><li>
Determines appropriateness of prescribed therapy and recommends methods to physician to achieve therapeutic goals including intermittent positive pressure breathing (IPPB), aerosol therapy, postural drainage and percussion, ultrasonic nebulizer, incentive spirometry, metered dose inhalers and spacers, etc.</li><li>
Sets up and maintains different modes of oxygen therapy to maintain adequate partial pressure of oxygen in arterial blood (PaO2) with accurate inspired levels of oxygen</li><li>
Administers intermittent positive pressure breathing (IPPB) or aerosol therapy by first preparing the prescribed medication ordered by the physician and adjusting the machine or device to accomplish patient&rsquo;s individual clinical needs; document and observe patient&rsquo;s vital signs, productivity of cough, relief of dyspnea, improved breath sounds and any adverse reactions to therapy; and use judgement and technical skill to determine possible adverse reactions and suggestions for appropriateness of therapy</li><li>
Gives postural drainage, vibration, percussion to ensure proper drainage of bronchial secretions by use of manual or mechanical percussion; check orders and X-rays for segments to be treated prior to initiating treatment; auscultation prior to and after procedure to note presence of clearance of secretions and response to therapy</li><li>
Instructs patients and families in incentive spirometer, metered dose inhaler (MDI) administration, postural drainage and clapping, oxygen therapy, ventilator care and home aerosol therapy</li><li>
Procurement of sputum for culture and sensitivity or airway clearance either by patient coaching, administration of mucolytics, aerosol therapy or endotracheal / nasopharyngeal suctioning</li><li>
Evaluates normal and pathologic blood and urine laboratory value ranges</li><li>
Performs arterial punctures and analysis; has an in-depth knowledge of analysis and arterial blood gas (ABG) interpretation. Performs arterial line procedures, takes safety precautions, sterile procedure, flushing, and ABG aspirations</li><li>
Performs EKG&rsquo;s and understands electronic monitoring, lead placement, and basic arrhythmias</li><li>
Maintains all respiratory therapy equipment and supplies</li><li>
Responds to cardio-pulmonary resuscitations and actively participates as indicated by clinical circumstances</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Current Respiratory Care License in the state they are working (required)
National Board for Respiratory Care (NBRC) credentialed (required)
BLS Basic Life Support - American Heart Association (required)
ACLS Advanced Cardiac Life Support - American Heart Association or Red Cross (required)
PALS Pediatric Advanced Life Support - American Heart Association (required)
NRP (Neonatal Resuscitation Program) - AAP/AWHONN (required)
Registered Respiratory Therapist (RRT) (preferred)
Certified Pulmonary Function Technologist (CPFT) (preferred)
Education
Associate Degree AMA approved school for Respiratory Care (required)
Bachelor&rsquo;s degree (preferred)
Work Experience
1 Year in Acute Care Setting and demonstrated clinical competency in at least two of the following environments: Nursery/NICU, PICU, ICU/CCU, ED and general care areas (required)
Training
EPIC Electronic Health Record (EHR)
Language.
Not Applicable
Patient Population
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.<ul><li>Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.</li></ul>
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) _____ X _____ _____
Lifting/ Carrying (50-100 lbs.) _____ X _____ _____
Push/ Pull (0-50 lbs.) _____ X _____ _____
Push/ Pull (50-100 lbs.) _____ X _____ _____
Stoop, Kneel _____ _____ X _____
Crawling _____ X _____ _____
Climbing _____ X ______ _____
Balance _____ _____ X _____
Bending _____ _____ X _____ 
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting _____ X _____ _____
Walking _____ _____ _____ X
Standing _____ _____ _____ X 
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity &ndash; far
Acuity &ndash; near
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Skills
Gather and interpret data 
Non-invasive respiratory therapy equipment such as oximeters or end-tidal CO2 analyzers
Therapeutic procedures to include CPAP/BiPap, jet aerosol, oxygen therapy, incentive spirometry, chest physiotherapy, pulse oximetry, high flow oxygen, continuous aerosols, ventilator management, diagnostic testing 
EKGs, electronic monitoring, lead placement, and basic arrhythmias 
Arterial blood gas punctures and testing 
Airway maneuvers 
Bedside pulmonary function 
Patient assessment 
Patient education 
Chest suction equipment 
Chest X-ray interpretation
Sterile procedure
Interpersonal skills 
Communication skills 
Diversity 
Customer service skills 
Organizational skills and time management skills 
Accountability
With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Traveling Respiratory Therapist (RT) - System Flex

<div>Switchboard Operator PRN - St. Mary's Hospital
Schedule is every other weekend 3pm - 11pm
Job Summary: 
The Switchboard Operator serves as a representative for a hospital-based, multiple function call center. The Switchboard Operator is responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner. The Switchboard Operator operates the paging service as part of the Amcom messaging system. The Switchboard Operator monitors multiple alarm panels and closed circuit television monitors activating notifications based on specific procedures. The Switchboard Operator is responsible for over 100+ answering service clients (physicians and hospital departments,) paging correct on call providers. Other duties as assigned and attends meetings and educational classes as required.
Essential Job Functions:
<ul><li><h3 class="jobSectionHeader">Answers incoming calls for Bon Secours Virginia and Answering Services. Identifies and routes caller to most appropriate area with no more than one error per quarter, as observed through random monitoring and customer complaints. Responds to callers&rsquo; questions and requests, including patient information and telephone assistance, in a courteous and businesslike fashion. Requires the ability to receive and convey information in a clear and concise manner. Takes complete and accurate messages.</h3></li><li><h3 class="jobSectionHeader">
Provides emergency assistance (Code Blue, Code Red, Security &amp; Engineering alarms etc.) to hospital personnel and the general public. Properly announces emergencies via pager, phone and intercom announcement as indicated per the individual emergency protocol. Appropriately routes calls to additional resources as indicated. Responds to all codes urgently and maintains an accurate record of all emergency codes. Performs all overhead paging in a pleasant and professional manner.</h3></li><li><h3 class="jobSectionHeader">
Maintains and updates current on call schedules for the answering service and various hospital departments, using the Amcom On-Call scheduling system. Contacts appropriate on call personnel in a calm, timely and efficient manner</h3></li><li><h3 class="jobSectionHeader">
Displays adequate knowledge (through retention and use of resources) of BSV and medical terminology as evidenced by direct observation and random monitoring. Stays abreast of changes, new areas and/or services within BSV. Informs management of required database updates.</h3></li><li><h3 class="jobSectionHeader">
Promotes teamwork by cooperating and working together with all coworkers, attending daily team huddles and staff meetings. Displays a positive attitude at all times.</h3></li><li><h3 class="jobSectionHeader">
Maintains the confidentiality of all data, including patient, employee and operations data inside and outside of Bon Secours, based on HIPAA compliance laws and Bon Secours protocols.</h3></li><li><h3 class="jobSectionHeader">
Demonstrates the knowledge and skills necessary to provide customer service appropriate to all age groups of patients served by Bon Secours Virginia.</h3></li><li><h3 class="jobSectionHeader">
Reports all equipment trouble to appropriate person and calls equipment vendor when IS Telecommunications equipment is in need of repair. Dispatches Maintenance/Engineering or Security personnel via radio patching to convey messages and/or repairs.</h3></li><li><h3 class="jobSectionHeader">
Assist Lead Operators in the training of new operators.</h3></li><li><h3 class="jobSectionHeader">
Supports the mission and values of BSHSI and adheres to all hospital and department policies and procedures.</h3></li><li><h3 class="jobSectionHeader">
Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.</h3></li></ul>
Education:<ul><li>
High School Diploma/GED preferred</li></ul>
Skills &amp; Abilities:<ul><li>
Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience in a call center environment, medical call center preferred.
</li><li>Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers.</li><li>
Work requires strong communications skills, a pleasant friendly voice, and a professional appearance in representing the IS Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team member and work under pressure.</li><li>
Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as the ability to multitask in a fast-paced work environment.</li><li>
Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary; therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must work with little or no supervision.</li><li>
Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented. Also must be able to multitask between various software applications.</li></ul>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Switchboard Operator PRN – St. Mary's Hospital

<div>Respiratory Care Therapist
Respiratory Care Therapist II
Respiratory Care Therapist III
SHIFTS- Days/Nights- flexible shifts- 7A-7:30P or 7P-7:30A.
Summary of Primary Function/General Purpose of Position
The Respiratory Care Practitioner is responsible for providing respiratory care through patient assessment, planning, intervention, education, and evaluation. Performs all respiratory care procedures within scope of license. Monitors the patient's response to therapies and makes recommendations to change or modify based on the assessment.
Essential Job Functions
<ul><li>In collaboration with the interdisciplinary care team, conducts initial and ongoing patient assessment, analyzes assessment data, creates a plan of care, implements treatment, and evaluates treatment effectiveness.</li><li>
Performs treatments and therapies according to physician orders. Explains therapy and therapeutic goals to patient; modifies treatment procedures based on patient response. Sets up and maintains different modes of therapy. Determines appropriateness of prescribed therapy and recommends methods to physician to achieve therapeutic goals.</li><li>
Maintains proper documentation, patient medical charting and recordkeeping. Maintains established policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.</li><li>
Provides patient education on cardiopulmonary diseases/disorders and associated treatment options. Instructs patient and patient&rsquo;s caregiver(s) in incentive spirometer, metered dose inhaler (MDI) administration, oxygen therapy, home aerosol therapy, or ventilator care, if applicable.</li><li>
Sets up and maintains respiratory therapy equipment and supplies.</li><li>
May serve as a preceptor to new team members and/or students.</li><li>
Responds to cardio-pulmonary resuscitations and actively participates as indicated by clinical circumstances.</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Current Respiratory Care License in the state they are working (required)
National Board for Respiratory Care (NBRC) credentialed (required)
Registered Respiratory Therapist (RRT) (preferred)
BLS Basic Life Support - American Heart Association (required)
ACLS Advanced Cardiac Life Support - American Heart Association or Red Cross (preferred)
PALS Pediatric Advanced Life Support - American Heart Association (preferred)
Valid driver&rsquo;s license (required for Home Care/DME)
Education
Graduate of an AMA approved school for Respiratory Care (required)
Bachelor's Degree in a related field (preferred)
Work Experience
Previous working experience in an ambulatory or acute care setting (preferred)
6 months Respiratory Therapy experience in a general care area (preferred)
Training
EPIC Electronic Health Record (EHR) training (preferred)
With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Respiratory Therapist PRN

<div>Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Phlebotomist &ndash; St. Francis Primary Care Downtown
Job Summary:
The Laboratory Department is looking for a Phlebotomist to join our growing team. The Phlebotomist is responsible for drawing quality blood samples from patients, preparing those specimens for lab testing, and completing clerical duties in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.
Essential Functions:
<ul><li>Provides excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Collects all specimens according to established procedures from patients and ensures that they are properly processed</li><li>
Identifying patients accurately and matching the patient&rsquo;s identity with the correct service is critical for patient safety</li><li>
Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders</li><li>
Performs departmental-related clerical duties such as checking inventory, stock supplies, and answer phones as needed</li></ul><ul><li>
Must possess the ability to troubleshoot and resolve problems promptly</li><li>
Other duties as assigned</li></ul>
Education:<ul><li>
High School Degree or GED</li></ul>
Licensure/Certification:<ul><li>
Phlebotomist Certification preferred but not required</li></ul>
Experience:<ul><li>
One-year phlebotomy experience preferred but not required</li><li>
Customer service in a retail or service environment preferred</li></ul>
Skills &amp; Abilities:<ul><li>
Ability to provide quality, error-free work in a fast-pasted environment</li></ul><ul><li>
Engage with staff and patients in a professional manner</li><li>
Position requires travel to off-site locations</li></ul>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Phlebotomist – St. Francis Primary Care Downtown

<div>Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative - Cardiovascular Associates of Virginia
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative - Cardiovascular Associates of Virginia

<div>Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative - Blackstone Family Practice
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative - Blackstone Family Practice

<div><ul><li>Night shift</li></ul> 
Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Care Technician (PCT) - Med Surg - St. Francis Downtown
Job Summary:
A Patient Care Technician (PCT) provides basic health care and support to patients under the guidance of the Registered Nurse or designated healthcare professional. As part of our team, the Patient Care Tech (PCT) is responsible for sanitizing and cleaning patients&rsquo; rooms, monitoring patients&rsquo; health and vital signs as well as assisting patients with basic needs like feeding and grooming.
Essential Job Functions<ul><li>
Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility, including unit-based specialty duties.
</li><li>Acts as liaison between patient and nurse to report changes and/or concerns.</li><li>
Provides high-level customer service to all patients, patient's family, visitors, and employees.</li><li>
Provides accurate, precise, timely documentation when applicable for patient care.</li><li>
Participates in hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.</li><li>
Performs delegated tasks once competency has been validated.</li><li>
Mobilizes patients using therapeutic transfer techniques which foster independence and safety.</li><li>
Fosters independence by encouraging patients to complete tasks as independently as possible.</li><li>
Individualizes care based on patient's interests and hobbies.</li></ul>
Education:<ul><li>
None</li></ul>
Licensure/Certification:<ul><li>
BLS Basic Life Support (preferred upon hire, must obtain from approved source prior to direct patient care)</li><li>
Must have completed one of the following: (required)
Successful completion of nursing aide training program OR 
Successful passing of STNA State Tested Nurse Aide (required if OH LTC), OR CNA Certified Nurse Aide, OR Nurses Aide state testing or completed a nursing program that had one clinical nursing course and one clinical rotation OR 1 year of relevant experience in a clinical setting</li></ul>
Experience:<ul><li>
Recent experience in acute care, physician's office, home health/hospice, or long-term care facility, with a preference for the setting in which they are applying (preferred, not required)</li></ul>
Skills &amp; Abilities:<ul><li>
Possesses problem-solving skills with excellent communication and interpersonal skills</li><li>
Engage with staff and patients in a professional manner</li><li>
Ability to be proactive in a rapidly changing environment</li></ul> 
Training<ul><li>
EPIC Electronic Health Record (EHR) training (preferred)</li></ul>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Care Technician (PCT) - Med Surg - St. Francis Downtown

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