Qureos Mentor

Boston Children's Hospital

<div><div><div><div>86128BR</div>
</div><div><div>Orthopedics - Sports Medicine</div>
</div><div><p><b>Job Posting Description</b></p>
<div><b>This position is 100% onsite at the Waltham location.</b><br>
<br>
<b>The expected schedule for this position is:</b><br>
Monday / Wednesday &ndash; 10 am &ndash; 6:30 pm<br>
Tuesday / Thursday / Friday &ndash; 8 am &ndash; 4:30 pm OR 8:30 am &ndash; 5 pm<br>
<br>
<b>Position Summary:</b><br>
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives &amp; projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.<br>
<br>
<b>Key Responsibilities:</b><ul><li>
Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues</li><li>
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal</li><li>
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers</li><li>
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience</li><li>
Prepares for and attends shift handoffs and team huddles</li><li>
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed</li><li>
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments</li><li>
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications</li><li>
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems</li><li>
Transcribes treatment and billing data; communicates with other departments for clinical and administrative services</li><li>
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required</li><li>
Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations</li><li>
Processes prescription refills, letters, and external requests</li><li>
Participates in process improvement initiatives and supports internal changes to systems and procedures</li></ul><br>
<b>
Minimum Qualifications</b><br>
<b>Education:</b><ul><li>
High School Diploma/ GED</li></ul><b>
Experience:</b><ul><li>
No healthcare experience required - Basic customer service and computer skills.</li><li>
Makes use of customer service knowledge to assist patients and families in resolving problems.</li><li>
Conveys a positive demeanor when interacting with patients, families, and coworkers.</li><li>
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.</li><li>
Ability to work with diverse internal and external constituencies.</li><li>
Demonstrates the ability to pay attention to detail and accuracy.</li></ul><br>
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)</div><br>
</div><div><p><b>Status</b></p>
<div>Full-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Regular
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>40
</div></div><div><p><b>Pay Range</b></p>
<div>$19.83-$29.49 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Waltham</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Patient Experience Representative I - Ortho Sports Medicine (Waltham)

<div><div><div><div>86064BR</div>
</div><div><div>Pediatrics-Emergency Medicine
</div></div><div><p><b>Job Posting Description</b></p>
<div><b>Position Summary/Department Summary:</b><br>
Boston Children's Hospital's Department of Emergency Medicine provides 24-hour care to infants, children and young adults with urgent and emergency medical, surgical and traumatic conditions, ranging from brain injuries to broken bones.<br>
<br>
We accept all Emergency Department (ED) patients from birth through 21 years of age. Caring for 68,000 patients with emergency medical needs each year, our ED is one of the largest emergency/trauma centers in New England and the largest pediatric ED in Massachusetts. We serve as a Level I Regional Pediatric Trauma Center, and we house the Regional Center for Poison Control and Prevention.<br>
<br>
<b>Key Responsibilities:</b><ul><li>
Under regular supervision and following established procedures and instructions, providing basic direct care to patients as delegated by a Registered Nurse.</li><li>
Assisting patients with feeding and hygiene, obtaining, measuring and recording routine information such as temperature, pulse and blood pressure, and performing other related duties according to specific needs of unit.</li><li>
Obtaining records, files and/or results for appointments and entering related information on appropriate computer systems.</li><li>
Performing general office support tasks.</li><li>
Assisting clinicians during examinations (i.e. obtaining, measuring and recording routine information such as temperature and blood pressure, and performing other related duties according to specific needs of clinic).</li><li>
Transporting patients, supplies, and equipment as needed.</li><li>
Working 20 or 24 hours; rotating nights and every other weekend.</li></ul><br>
<b>
Minimum Qualifications</b><br>
<b>Education:</b><ul><li>
A High School diploma or equivalent.</li></ul><br>
<b>
Experience:</b><ul><li>
1 year CA experience, CNA/MA/PCT/EMT certification, or Nursing Student with at least one clinical rotation.</li><li>
HS Diploma or equivalent.</li><li>
Good communication skills.</li><li>
The ability to work on a team.</li><li>
The ability to exchange information on factual matters.</li></ul><br>
<b>
NOTE: This is a permanent position and we are unable consider temporary hires, for example, summer only.</b></div>
</div><div><p><b>Status</b></p>
<div>Part-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Regular
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>24
</div></div><div><p><b>Pay Range</b></p>
<div>$19.06-$27.64 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Nursing Support</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Clinical Assistant, Emergency Department - 20 or 24hrs Nights

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Monday-Friday, Rotating morning shifts (630a-8:30a start to 2p-5p end time), 40 hours weekly</b></div>
</div><div><p><b>Status</b></p>
<div>Full-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>40
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Representative I- Radiology

<p></p><div><div><div><div>The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.<br>
<b>Key responsibilities</b><ul><li>
Customer Service:<ul><li>
Demonstrating positive and effective customer service that supports departmental and hospital operations.</li><li>
Greeting, screening and directing patients, families and visitors.</li><li>
Registering new patients upon arrival.</li></ul></li><li>
Patient Registration/Discharge:<ul><li>
Monitoring clinic activity to ensure best possible patient experience.</li><li>
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.</li><li>
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.</li><li>
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.</li></ul></li><li>
Scheduling:<ul><li>
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.</li><li>
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.</li></ul></li><li>
Administration:<ul><li>
Maintaining personal calendars for physician/supervisor(s).</li><li>
Scheduling meetings, programs and events.</li><li>
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.</li><li>
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.</li><li>
Participating in the purchasing of inventory.</li><li>
Providing routine clerical support as needed.</li></ul></li><li>
Technology:<ul><li>
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.</li><li>
Enrolling patients and caregivers in patient portal.</li></ul></li></ul><br>
<b>
Minimum qualifications</b><br>
<b>Education:</b><ul><li>
A high school level of education, bachelor&rsquo;s degree preferred</li></ul><b>
Experience:</b><ul><li>
Prior customer service or administrative experience preferred</li><li>
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations</li><li>
The ability to work with diverse internal and external constituencies</li></ul><b>
Schedule: Fri-Sat, 11p-7a, Sun 3p-11p (24hrs), 100% onsite</b></div>
</div><div><p><b>Status</b></p>
<div>Part-Time</div>
</div><div><p><b>Regular, Temporary, Per Diem</b></p>
<div>Temporary
</div></div><div><p><b>Standard Hours per Week</b></p>
<div>24
</div></div><div><p><b>Pay Range</b></p>
<div>$15.00-$63.19 Hourly</div>
</div><div><p><b>Office/Site Location</b></p>
<div>Boston</div>
</div><div><p><b>Job Posting Category</b></p>
<div>Administration</div>
</div><div><p><b>Remote Eligibility
</b></p><div>Onsite Only</div></div></div></div><div></div>

Temp- Patient Experience Rep (Weekend Overnights/Eve)

<p>85735BR<br/></p><p>Ambulatory Services- Martha Eliot Health Centers<br/></p><p>Job Posting Description<br/></p><p>Department Summary:<br/>Boston Children's at Martha Eliot offers primary and preventive care for children, adolescents, and young adults, including well-child appointments and sick visits, as well as specialty services like behavioral health and optometry.<br/>Key responsibilities:<br/>Working in a busy pediatric practice with a wide variety of pediatric/adolescent primary and urgent health care needs including immunizations, well child-care, growth and development issues, and asthma.<br/>Communicating with patients, families and health care providers.<br/>Working day/evening rotation, Thursday evenings and weekend rotation to the main campus primary care clinic. Holiday coverage. Must be flexible to float to the main campus when needed.<br/>Minimum qualifications:<br/>Education:<br/>BSN degree<br/>Experience:<br/>1-year pediatric RN experience, preferably in an ambulatory setting (3 years strongly preferred)<br/>Spanish speaking preferred<br/>License/Certification:<br/>MA RN license<br/>Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs<br/></p><p>Status<br/></p><p>Part-Time<br/></p><p>Regular, Temporary, Per Diem<br/></p><p>Regular<br/></p><p>Standard Hours per Week<br/></p><p>32<br/></p><p>Pay Range<br/></p><p>$67558.40-$145491.84 Annual<br/></p><p>Office/Site Location<br/></p><p>Jamaica Plain<br/></p><p>Job Posting Category<br/></p><p>Nursing<br/></p><p>Remote Eligibility<br/></p><p>Onsite Only<br/></p>

Registered Nurse, Martha Eliot Health Center

<p>Business Manager, Operations for the foundation is responsible for the HR duties for foundation employees including onboarding process, leave administration and compliance. This role is also charged with project management and continuous improvement for different facets of the organization including business, clinical and administrative. Works closely with foundation senior leadership to engage a variety of stakeholders to diagnose organizational issues and to offer problem solving techniques which will favorably impact workflows and enhance analytical capabilities. Position will also develop and help implement initiatives to meet long term business goals.<br/></p><p>Key responsibilities<br/>Oversees HR benefits for foundation W-2 employees. Serves as the liaison for benefit related questions and coordinates the leave of absence and PTO for foundation employees. May be responsible for maintaining and updating HR related documents including foundation HR employee manual<br/>Handles the onboarding process for foundation W-2 and per diem employees and responsible for the communication of this process to participants. When requested by foundation leadership, assists external parties with the development/enhancement of the onboarding process.<br/>Manage payroll administration for faculty physicians and per diem staff utilizing ADP, including employee onboarding, compensation and benefit deductions, multi-state payroll considerations, payroll reconciliations, reporting, and compliance with organizational policies and regulatory requirements.<br/>May require the oversight of the annual bonus process for foundation W-2 employees, which would include the coordination of needed preparation time to review annual results with Chief and Executive Administrator Director.<br/>Serves as the in-house process improvement consultant to leadership, supervisors and managers on various projects, which includes the use of technology to minimize manual input and enhance throughput. Assists with the development and implementation of business and clinical initiatives to ensure alignment with short and long term strategy.<br/>Responsible for retrieving data and performing analysis to support operations and benchmarking initiatives. Duties may include compensation and benefit analysis for recruitment and retention purposes; performing annual analysis on use of OR time and allocating block time across foundation faculty; and communicating data and other findings to various stakeholders within the foundation and at BCH.<br/>Oversees the application of the various business agreements and offer letter templates to ensure consistency in contract language. If requested, may works with outside counsel and, as needed, with Children&rsquo;s Hospital general counsel to ensure legal and regulatory compliancy.<br/>Coordinates the annual renewal of business insurances for both MA and multi-state locations. Serves as principal point of contact for insurance related questions and requests.<br/>Develops policies, procedures and functions for sound business practices. Manages modification of these as necessary.<br/></p><p>Minimum qualifications<br/></p><p>Education<br/>Bachelor&rsquo;s degree required. Master&rsquo;s preferred.<br/></p><p>Experience<br/>Minimum of 6 years of previous experience.<br/>Experience using ADP payroll or similar application preferred.<br/>Analytical skills to collect information from diverse sources and the ability to condense material into a format that can be easily digested by various stakeholders.<br/>Ability to use excel and other data visualization tools.<br/>Ability to identify complex organizational issues and to creatively apply project management and problem-solving solutions to enhance systems and workflows for the betterment of the organization and its end-users.<br/></p><p>Status<br/></p><p>Full-Time<br/></p><p>Regular, Temporary, Per Diem<br/></p><p>Regular<br/></p><p>Standard Hours per Week<br/></p><p>40<br/></p><p>Pay Range<br/></p><p>$99153.60-$158631.20 Annual<br/></p><p>Office/Site Location<br/></p><p>Boston<br/></p><p>Job Posting Category<br/></p><p>Administration<br/></p><p>Remote Eligibility<br/></p><p>Part Remote/Hybrid<br/></p>

Foundation Business Operations Manager

<p>85690BR<br/></p><p>Dental Services<br/></p><p>Job Posting Description<br/></p><p>Position Summary:<br/>Provides technical assistance during dental procedures and examinations according to established protocol and procedures. Supports specialists in Endodontics, Prosthodontics, Periodontics or Orthodontists.<br/></p><p>Key Responsibilities:<br/>Greets and directs patients, provides routine information on procedures, and escorts patients in and out of service area. Calms and soothes anxious/nervous or uncooperative patients throughout the course of their treatment.<br/>Reviews schedule, planned procedures and additional equipment/instrument needs with assigned provider prior the start of the clinical session.<br/>Prepares room and instruments for scheduled treatment. Mixes materials and passes instruments to dental provider as requested. As directed by a licensed provider, instructs patients on proper dental care and follow up.<br/>Takes dental impressions and produces study models. Prepares models according to established procedure for delivery to outside lab facility. Logs lab case information upon submission and return.<br/>Takes, develops, mounts and files dental radiographs that meet departmental standards for quality and readability. Understands and utilizes proper positioning technique and other requirements when taking panoramic and/or cephalometric films. Checks quality of image and reviews with provider before re-taking an image, to minimize exposure to radiation. Takes digital photographs as instructed. May scan physical (non-digital) images into electronic dental record.<br/>Charts teeth and conditions in patient&rsquo;s electronic dental record as directed by the licensed provider.<br/>Maintains the cleanliness of patient areas, workrooms, and equipment. Cleans, disinfects and maintains dental instrument.. Handles sterile instruments and materials according to standard procedures. Ensures operatory is cleaned and sterilized prior to patient examinations.<br/>Monitors equipment and equipment and reports problems or need for repair promptly to supervisor.<br/>Monitors status of soiled utility room. Delivers and retrieves instruments and cassettes from Central Sterilization Department.<br/>Restocks dental supplies in treatment rooms and in Dental treatment room in Emergency Department. Identifies and resolves discrepancies in lab cases sent or returned.<br/>Minimum Qualifications<br/>Education:<br/>High School or equivalent AND Completion of a CODA Accredited Program Certificate<br/></p><p>Licensure/ Certifications:<br/>Current Massachusetts license as a Dental Assistant<br/>BLS certification or CPR/AED certification<br/>AND<br/>Board approved examination for DANB Radiation Health and Safety RHS required within 60 days of hire.<br/></p><p>Experience:<br/>At least one year of experience working in a Dental Clinic is preferred. Experience working in a Pediatric Dental Practice is highly desirable.<br/></p><p>Status<br/></p><p>Full-Time<br/></p><p>Regular, Temporary, Per Diem<br/></p><p>Regular<br/></p><p>Standard Hours per Week<br/></p><p>40<br/></p><p>Pay Range<br/></p><p>$21.47-$33.55 Hourly<br/></p><p>Office/Site Location<br/></p><p>Brookline<br/></p><p>Job Posting Category<br/></p><p>Allied Health and Technical, Clinical<br/></p><p>Remote Eligibility<br/></p><p>Onsite Only<br/></p><p>Sign on Bonus (Example: $10,000)<br/></p><p>2,000<br/></p>

Dental Assistant

Join Boston Children's Hospital and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.