Urwah Admin

Braxtone Group

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 BRIEF DESCRIPTIONOF JOB FUNCTION
 
 
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 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
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 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
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 Answer all calls within 2 rings
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 Cordial and positive tone of voice in all calls
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 Focus on needs of the customer and provide for their queries and requests
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 Sell, up-sell and cross-sell different products and services to the customer
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 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
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 Data entry
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 Filing and documentation management
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 Updating information and ensuring accuracy of data records
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 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
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 Minimum of high school certification
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 Diploma and some form of work experience is preferred
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 Strong communication skills
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 Good selling skills
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 Positive energy and teamwork ethos
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 Excellent written and oral communication skills.
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 Strong English language
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 Good understanding of the services
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 Be highly computer literate, particularly in Microsoft Office Products.
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 Targets
 
 
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 Key performance indicators and targets to be agreed.
 
 
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 Commission or incentives
 
 
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 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
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 Commission is only payable if all KPI targets are achieved.
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 Typical Working Conditions
 
 
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 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
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Customer Services Agent

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 Key Responsibilities
 
 
 
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 Prepare accurate and timely financial statements and regulatory reporting in accordance with applicable accounting standards including consolidation.
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 Lead strict month-end and year-end closing processes for all divisions, ensuring adherence to deadlines and completeness of financial records.
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 Prepare and analyse MIS reports for management, providing meaningful insights on financial performance across divisions.
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 Analyse financial data to verify accuracy, identify discrepancies, and ensure compliance with relevant laws, regulations, and internal policies.
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 Coordinate and deal with external auditors and tax authorities across the region, ensuring timely completion of audits and regulatory requirements.
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 Develop comprehensive budgets and financial plans based on detailed analysis of historical data and market trends.
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 Perform monthly account reconciliations to maintain accurate reporting and ensure proper ledger maintenance.
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 Provide financial analysis and forecasting to support strategic decision-making and business planning.
 
 
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 Education And Experience
 
 
 
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 Bachelor&rsquo;s degree in accounting, Finance, or a related field (CPA, ACCA, CA or equivalent certification).
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 Minimum of 8 years of progressive accounting experience, with at least 2 years in a similar role and position
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 Demonstrated experience in accounting, financial reporting, and compliance within a corporate environment.
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 Strong knowledge of accounting principles, IFRS/GAAP, financial reporting, and regulatory requirements.
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 Proficiency in accounting software and ERP systems (such as SAP, Oracle, or QuickBooks).
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 Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks).
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 Advanced Excel skills and familiarity with data analysis tools.
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 Excellent analytical, organizational, and problem-solving skills.
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 Strong communication and interpersonal abilities.
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 High level of integrity and attention to detail.
 
 
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 Preferred Skills
 
 
 
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 Experience in the financial services sector.
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 Familiarity with international accounting standards and multi-currency environments.
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 Experience in multi-entity or multinational group accounting environments.
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 Knowledge intercompany eliminations and consolidation adjustments.
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 Ability to work under pressure and meet tight deadlines.
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Assistant Manager - Finance

Join Braxtone Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Braxtone Group

About Company

Customer Services Agent

Assistant Manager - Finance