Urwah Admin

British Council

<div>Job Title : Greeter &amp; Proctor &ndash; IELTS Online
Purpose of job:
Position holder will be responsible for greeting and proctoring process of IELTS Digital Exams. As a part of the role, job holder will be responsible for assisting a test taker in the check in process, assessing and validating the credentials of the candidates appearing for IELTS Exams, remotely proctor multiple candidates during live test session.
The position holder is also responsible to highlight challenges, malpractices, frauds during proctoring as per exams guidelines. 
 
 
Role context
<ul><li>Proctoring and Greeting will operate from office in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn&rsquo;t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment.
</li><li>The role is required to work in team and reporting to a Team Leader.
</li><li>The overall process size will range between 80- 100 resources.
</li><li>The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor.
</li><li>The placement for this role is based on a comprehensive certification process and clearance of Background checks.
</li>Individuals are expected to be available &amp; flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling &amp; working in the required areas as per standards/schedule. 
<li>
</li></ul>Main opportunities/challenges for this role
Greeting:
<ul><li>High attention to details to ensure validation of right information of the candidates before start of the exam.
</li><li>Resolve Queries of the candidates during the check in process.
</li><li>Identify and escalate priority issues.
</li><li>Route/Transfer issues to appropriate resource/channel if necessary.
</li><li>Follow up on enquiries where necessary.
</li><li>Complete logs, update necessary data sheets
</li>Ensure daily transaction targets are met with high quality standards. 
<li>
</li></ul>Proctoring:
<ul><li>Remote proctoring of 6 candidates per session during live test session against defined parameters. The session requires a continuous sitting of 3-4 hours per session.
</li><li>Report malpractices and inconsistencies observed during test session to the team leader as per the evaluation guidelines.
</li><li>Complete the logs and update necessary data sheets for each candidate and test session on daily basis.
</li><li>Ensure daily transaction targets are met with high quality standards.
</li><li>For candidate facing technical issues during test day, Incident tracker and necessary documentation shall be completed on same day.
</li>Investigating the recordings from Inspera to detect malpractice. 
<li>
</li></ul>Information Security and other mandatory compliances:
<ul><li>Read, understand and comply with the information security policies.
</li><li>Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
</li><li>Ensure compliances to Organizational policies like code of conduct, IT policy etc.
</li></ul>Qualifications
<ul><li>Graduation or equivalent
</li></ul>Role specific knowledge and experience
<ul><li>Minimum 12 months of work experience.
</li><li>Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round.
</li><li>Typing Speed minimum 35 WPM.
</li><li>Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately.
</li></ul>Further Information
Pay Band &ndash; 4
Contract Type &ndash; FTC
Department/Country- GSS English &amp; Exams (IELTS Online)/India</div>

Greeter/Proctor - IELTS/Digital Exams

<div>
 We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
 
 
 Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
 
 
 
 We connect. We inspire.
 
 
 
 
 Pay Band: 4/H
 
 
 
 
 No. of positions:
 
 1
 
 
 
 Country/Location:
 
 Lahore, Pakistan
 
 
 
 Department
 
 : Exams
 
 
 
 Contract Type
 
 :
 
 Indefinite Local Contract
 
 
 
 
 Closing Date
 
 : 2 January 2026
 
 
 
 Right to Work:
 
 Applications are welcomed from candidates in Lahore, Pakistan, with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.
 
 
 
 Role Purpose
 
 
 
 The purpose of this role is to help manage relationships with B2B accounts, including businesses, schools, universities and governmental organisations to deliver customer success. This includes working with Delivery and Sales teams to help manage the customer&rsquo;s experience of the product or solution and ensure they achieve their goals.
 
 
 
 Main Accountabilities
 
 
 
 We are seeking a motivated and client-focused Business Development Officer to join our team. In this role, you will support the delivery of our services and products by registering and onboarding new B2B clients and ensuring their smooth integration into both internal and customer-facing systems. You will help partners get the most out of our collaboration by training key stakeholders to use our products, systems and resources confidently and effectively. Working closely with delivery and operations teams, you will contribute to setting and upholding quality standards, managing enquiries, resolving issues and overseeing changes to service delivery. You will also handle inbound service requests and customer support cases through CRM, ensuring timely resolution and keeping Sales, Delivery and Operations colleagues informed of any concerns raised by clients.
 
 
 You will play a key role in analysis and reporting by providing clients with clear and useful data on delivery, engagement, progress and outcomes. Maintaining accurate client information in CRM and other business systems will be essential, helping to build valuable insight into our audience and the effectiveness of our sales and marketing activities. You will run monitoring and evaluation processes, present results to clients and colleagues, and work closely with Sales and Account Managers to ensure accurate data sharing and identify opportunities for repeat or new business. By reviewing available data, you will help identify performance improvement opportunities and support reporting across onboarding, delivery and account management.
 
 
 The role includes supporting business development through research that identifies new opportunities and by proactively seeking ways to add value to existing B2B customer relationships. Through the use of British Council products, services and resources, you will strengthen client engagement and uncover potential new or repeat business. You will listen to client needs regarding future cohorts and courses and assist Account Managers in delivering annual key account plans.
 
 
 You will also contribute to financial and resource management by ensuring invoices are issued accurately and on time, maintaining our supplier profile on client systems and supporting corporate payment processes. Monitoring debt as part of the local debt control team and managing legal documentation and contract records will also form part of your responsibilities. The role requires the ability to coordinate colleagues or external partners to complete tasks within agreed procedures and timelines while maintaining a high standard of quality. You will manage your own workload effectively and monitor task completion to ensure smooth service delivery.
 
 
 To succeed in this role, you should have experience in B2B sales, particularly within the education and government sectors, and a background or understanding of English Language Teaching and/or Assessment. Familiarity with Salesforce or similar CRM systems is also essential, enabling you to manage client data and support relationships with accuracy and confidence.
 
 
 If you are organised, relationship-driven and committed to delivering excellent customer experiences while supporting business growth, we would be delighted to receive your application.
 
 
 
 Qualification And Experience/skills
 
 
 
 <ul>
 <li>
 Graduate degree preferably in sales or marketing
 </li>
 <li>
 Sales Experience
 </li>
 <li>
 Good relationship management
 </li>
 <li>
 Familiarity with Salesforce or use of similar CRM
 
 
 </li>
 </ul>
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 Equality, Diversity and Inclusion Statement
 
 
 
 We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
 
 
 Safeguarding Statement
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
</div>

Business Development Officer

<div>
 
 English and Exams is a dynamic and global community within the British Council, the UK&rsquo;s international organization for cultural relations. Be part of a unique global teaching team striving to help English language learners achieve their linguistic, study, work, and life goals.
 
 
 
 
 
 Joining the British Council as a teacher offers flexible opportunities to teach English to young people and adults around the world. Our professional and innovative teaching practices demonstrate and support our values of being open and committed, expert and inclusive, optimistic, and bold. We are committed to equality, diversity and inclusion and provide a nurturing and supportive environment for students, including strong support for special educational needs and disabilities (SEND). Our teaching centres and online courses build cultural links between the UK and 38 countries around the world, as well as supporting the cultural relations programmes in arts and sciences delivered by the British Council.
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 <ul>
 <li>
 To maintain and enhance professional development and academic quality in the teaching center, through the management of in-house teacher development programme and support
 </li>
 <li>
 To promote and ensure quality teaching and effective learning of English
 </li>
 <li>
 To provide learners with a rewarding and stimulating English language learning experience
 </li>
 <li>
 To support the wider aims of British Council and its cultural relations mission
 </li>
 </ul>
 
 
 
 
 
 
 Main Accountabilities
 
 
 
 
 
 
 
 Support British Council&rsquo;s global English strategy by:
 
 
 
 
 <ul>
 <li>
 Planning, preparing, and delivering high quality English language teaching that meets the needs of different customer groups taking into account individual learning styles
 </li>
 <li>
 Monitoring progress and provide regular feedback to help manage students&rsquo; performance throughout the course, and actively promote learner autonomy
 </li>
 <li>
 Contributing to the development, evaluation, and improvement of English language courses, materials, and related services
 </li>
 <li>
 Ensuring teaching meets the standards expected in Teaching and Learning Reviews, the annual Teaching Excellence Academic Plans, and organizational expectations
 </li>
 <li>
 Using technology during lessons when required
 </li>
 <li>
 Contributing to the development of lasting, mutually beneficial relationships by enhancing students&rsquo; understanding of the contemporary UK
 </li>
 <li>
 Ensuring safeguarding and other guidelines are applied and upheld in line with internal standards
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 
 
 Essentials
 
 
 
 
 
 
 <ul>
 <li>
 Cambridge CELTA or Trinity Certificate TESOL, or equivalent
 </li>
 <li>
 Bachelor's degree or equivalent
 </li>
 <li>
 A minimum of 2 years post-certificate, i.e., CELTA, Trinity Certificate TESOL experience gained from teaching a variety of age groups and levels from young learners through to adults.
 </li>
 </ul>
 
 
 
 
 
 
 Desirable
 
 
 
 
 
 
 <ul>
 <li>
 DELTA, or Trinity Diploma, or relevant Postgraduate Certification in Education
 </li>
 </ul>
 
 
 
 
 
 
 Teaching skills
 
 
 
 
 
 
 
 Proven experience and skills in:
 
 
 
 
 <ul>
 <li>
 Experience in teaching of the following age groups related to the project:
 </li>
 <li>
 Young learners aged 8 to 12 (600+ hours)
 </li>
 <li>
 Young learners aged 13 to 17 (600+hours)
 </li>
 <li>
 Adults aged 18+ (600+ hours)
 </li>
 </ul>
 
 
 
 
 
 
 Important notice before you apply:
 
 
 
 
 
 
 
 ALL active vacancies will be published on our Careers Website, however, we are encouraging Teachers who are interested in working with us, to join our talent pool.
 
 
 
 
 
 If you choose to join our Talent Pool, you will be asked to complete an application form. As soon as we have a relevant opportunity matching your skill set and your candidature is a fit, you shall be contacted for the next steps in the Recruitment process.
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 <ul>
 <li>
 Attractive salary and benefits will be offered to the deserving candidate. Your salary starting point will be set according to your qualifications and experience as well as your previous position on the British Council&rsquo;s global salary scale (if applicable)
 </li>
 <li>
 An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world.
 </li>
 <li>
 A learning environment with plenty of opportunities to develop skills and knowledge.
 </li>
 <li>
 Experience of working in an international organisation which includes good work life balance and flexible working hours.
 </li>
 <li>
 
 Allowances:
 
 Accommodation/Medical (As applicable by region/country norms)
 </li>
 <li>
 
 Annual Leave:
 
 Teachers are entitled to paid leave per year as per standard British Council policy
 </li>
 <li>
 
 Work permit/ Right to Work:
 
 Depends on country-based terms &amp; condition/ Local restrictions &amp; policies
 </li>
 </ul>
 
 
 
 
 
 
 Additional information:
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Contract type
 
 : Full Time
 </li>
 <li>
 
 Location:
 
 Global
 </li>
 <li>
 
 Duration:
 
 1 or 2 years Fixed Term (To be confirmed)
 </li>
 <li>
 
 Passport requirements/ Right to work in country :
 
 Candidates must have a passport with validity for a minimum of 18 months from the start date in role. All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
 </li>
 </ul>
 
 
 
 
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 
 
 
 Equality Statement
 
 
 
 
 
 
 The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
 
 
 The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
 
 
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with.
 
 
 
 
 
 We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
 
 
 
 
 
 Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 
 
 
 
 If you have any problems with your application please email
 
 askhr@britishcouncil.org
 
 
 
</div>

Full Time Teacher of English - Global Talent Pool

Join British Council and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

British Council

ABOUT_COMPANY

Greeter/Proctor - IELTS/Digital Exams

Business Development Officer

Full Time Teacher of English - Global Talent Pool