Urwah Admin

British Council

<div><p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
</p><p>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
</p><p><b>We connect. We inspire.<br>
</b></p><div></div><div>We are looking for a dedicated and enthusiastic individual to join our team as a <b>Customer Service and Sales Officer- Teaching Center for our Helioplis Branch. </b>In this role, you will act as the British Council&rsquo;s ambassador, ensuring a seamless customer experience for our English language and Examination services. Your primary objective will be to secure excellent sales results from both new and existing students and prospective Exams candidates, helping the Teaching Centre and Exams teams meet or exceed their sales targets.<br>
</div><div></div><div>As a Customer Service and Sales Officer, you will be responsible for delivering consistent and positive customer service in line with the Global Customer Service Strategy and corporate standards. You will handle first-level enquiries in person, via email, social media, chat, or telephone, providing accurate information and managing customer expectations. You will also be responsible for maintaining an up-to-date contact database, supporting high-quality training and testing, and ensuring all interactions adhere to Exams and Teaching Centre standards and Corporate Child Protection and Safeguarding policies.<br>
</div><div></div><div>In addition to customer service, you will be accountable for achieving individual income and conversion targets. You will build rapport with prospective customers, guide them through the sales journey, and maximize conversion rates by effectively communicating the features and benefits of British Council offers. You will also proactively follow up with customers who do not register after enquiry, gather information for future marketing purposes, and support the delivery of examination services.<br>
</div><div></div><div>To be successful in this role, you must have excellent written and verbal proficiency in English (minimum proficiency level B2), a higher diploma or equivalent professional experience, and proven experience as a customer service and sales executive. You should have a thorough understanding of marketing and negotiating techniques, be a fast learner with a passion for customer service and sales, and possess strong communication, problem-solving, and IT skills. Proficiency in English and Arabic at level B2 is also required.<br>
</div><div></div><div>If you are self-motivated, target-focused, and have a results-driven approach, we encourage you to apply for this exciting opportunity to join our team and contribute to the success of the British Council.<br>
</div><div></div><div><b>Further Information<br>
</b></div><div></div><div>Role: Customer Service and Sales Officer(45747)
<br>
Number of positions: 1
<br>
Pay Band: 4 H
<br>
Location: Heliopolis, Egypt
<br>
Contract type: Fixed term local contract 1 year
</div><div>Monthly Gross Salary: EGP 13,333
<br>
Closing date: 5th January 2026 (23:59 Gulf Standard Time)
<br>
Other: The role is open to candidates who have or able to obtain legal right in Egypt.<br>
</div><div></div><div><i>* </i>Please note that all applications should be submitted only in English.
</div><div>*It is advisable to apply in advance to avoid any technical issues at the last moment.
</div><div>*The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)<br>
</div><div></div><p>A connected and trusted UK in a more connected and trusted world.
</p><p><b>Equality, Diversity and Inclusion Statement
</b></p><p>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.<br>
</p><p></p><p><b>Safeguarding Statement
</b></p><p>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
</p><p>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</p></div>

Customer Service and Sales Officer - Teaching Centre

<div></div><div><div>We are looking for a dedicated and enthusiastic individual to join our team as a <b>Customer Service and Sales Officer- Teaching Center for our 6th October City Branch. </b>In this role, you will act as the British Council&rsquo;s ambassador, ensuring a seamless customer experience for our English language and Examination services. Your primary objective will be to secure excellent sales results from both new and existing students and prospective Exams candidates, helping the Teaching Centre and Exams teams meet or exceed their sales targets.<br>
</div><div></div><div>As a Customer Service and Sales Officer, you will be responsible for delivering consistent and positive customer service in line with the Global Customer Service Strategy and corporate standards. You will handle first-level enquiries in person, via email, social media, chat, or telephone, providing accurate information and managing customer expectations. You will also be responsible for maintaining an up-to-date contact database, supporting high-quality training and testing, and ensuring all interactions adhere to Exams and Teaching Centre standards and Corporate Child Protection and Safeguarding policies.<br>
</div><div></div><div>In addition to customer service, you will be accountable for achieving individual income and conversion targets. You will build rapport with prospective customers, guide them through the sales journey, and maximize conversion rates by effectively communicating the features and benefits of British Council offers. You will also proactively follow up with customers who do not register after enquiry, gather information for future marketing purposes, and support the delivery of examination services.<br>
</div><div></div><div>To be successful in this role, you must have excellent written and verbal proficiency in English (minimum proficiency level B2), a higher diploma or equivalent professional experience, and proven experience as a customer service and sales executive. You should have a thorough understanding of marketing and negotiating techniques, be a fast learner with a passion for customer service and sales, and possess strong communication, problem-solving, and IT skills. Proficiency in English and Arabic at level B2 is also required.<br>
</div><div></div><div>If you are self-motivated, target-focused, and have a results-driven approach, we encourage you to apply for this exciting opportunity to join our team and contribute to the success of the British Council.<br>
</div><div></div><div><b>Further Information<br>
</b></div><div></div><div>Role: Customer Service and Sales Officer(45747)
<br>
Number of positions: 1
<br>
Pay Band: 4 H
<br>
Location: 6th October City, Egypt
<br>
Contract type: Fixed term local contract 1 year
</div><div>Monthly Gross Salary: EGP 13,333
<br>
Closing date: 5th January 2026 (23:59 Gulf Standard Time)
<br>
Other: The role is open to candidates who have or able to obtain legal right in Egypt.<br>
</div><div></div><div><i>* </i>Please note that all applications should be submitted only in English.
</div><div>*It is advisable to apply in advance to avoid any technical issues at the last moment.
</div><div>*The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)</div></div><div></div>

<div>
 <p>
  English and Exams is a dynamic and global community within the British Council, the UK&rsquo;s international organization for cultural relations. Be part of a unique global teaching team striving to help English language learners achieve their linguistic, study, work, and life goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Joining the British Council as a teacher offers flexible opportunities to teach English to young people and adults around the world. Our professional and innovative teaching practices demonstrate and support our values of being open and committed, expert and inclusive, optimistic, and bold. We are committed to equality, diversity and inclusion and provide a nurturing and supportive environment for students, including strong support for special educational needs and disabilities (SEND). Our teaching centres and online courses build cultural links between the UK and 38 countries around the world, as well as supporting the cultural relations programmes in arts and sciences delivered by the British Council.
 </p>
 <p>
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 </p>
 <p>
  <strong>
   <u>
    Role Purpose:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   To maintain and enhance professional development and academic quality in the teaching center, through the management of in-house teacher development programme and support
  </li>
  <li>
   To promote and ensure quality teaching and effective learning of English
  </li>
  <li>
   To provide learners with a rewarding and stimulating English language learning experience
  </li>
  <li>
   To support the wider aims of British Council and its cultural relations mission
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Accountabilities
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Support British Council&rsquo;s global English strategy by:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Planning, preparing, and delivering high quality English language teaching that meets the needs of different customer groups taking into account individual learning styles
  </li>
  <li>
   Monitoring progress and provide regular feedback to help manage students&rsquo; performance throughout the course, and actively promote learner autonomy
  </li>
  <li>
   Contributing to the development, evaluation, and improvement of English language courses, materials, and related services
  </li>
  <li>
   Ensuring teaching meets the standards expected in Teaching and Learning Reviews, the annual Teaching Excellence Academic Plans, and organizational expectations
  </li>
  <li>
   Using technology during lessons when required
  </li>
  <li>
   Contributing to the development of lasting, mutually beneficial relationships by enhancing students&rsquo; understanding of the contemporary UK
  </li>
  <li>
   Ensuring safeguarding and other guidelines are applied and upheld in line with internal standards
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Essentials
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Cambridge CELTA or Trinity Certificate TESOL, or equivalent
  </li>
  <li>
   Bachelor's degree or equivalent
  </li>
  <li>
   A minimum of 2 years post-certificate, i.e., CELTA, Trinity Certificate TESOL experience gained from teaching a variety of age groups and levels from young learners through to adults.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Desirable
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   DELTA, or Trinity Diploma, or relevant Postgraduate Certification in Education
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Teaching skills
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Proven experience and skills in:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in teaching of the following age groups related to the project:
  </li>
  <li>
   Young learners aged 8 to 12 (600+ hours)
  </li>
  <li>
   Young learners aged 13 to 17 (600+hours)
  </li>
  <li>
   Adults aged 18+ (600+ hours)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Important notice before you apply:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  ALL active vacancies will be published on our Careers Website, however, we are encouraging Teachers who are interested in working with us, to join our talent pool.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you choose to join our Talent Pool, you will be asked to complete an application form. As soon as we have a relevant opportunity matching your skill set and your candidature is a fit, you shall be contacted for the next steps in the Recruitment process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Benefits:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attractive salary and benefits will be offered to the deserving candidate. Your salary starting point will be set according to your qualifications and experience as well as your previous position on the British Council&rsquo;s global salary scale (if applicable)
  </li>
  <li>
   An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world.
  </li>
  <li>
   A learning environment with plenty of opportunities to develop skills and knowledge.
  </li>
  <li>
   Experience of working in an international organisation which includes good work life balance and flexible working hours.
  </li>
  <li>
   <strong>
    Allowances:
   </strong>
   Accommodation/Medical (As applicable by region/country norms)
  </li>
  <li>
   <strong>
    Annual Leave:
   </strong>
   Teachers are entitled to paid leave per year as per standard British Council policy
  </li>
  <li>
   <strong>
    Work permit/ Right to Work:
   </strong>
   Depends on country-based terms &amp; condition/ Local restrictions &amp; policies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Additional information:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Contract type
   </strong>
   : Full Time
  </li>
  <li>
   <strong>
    Location:
   </strong>
   Global
  </li>
  <li>
   <strong>
    Duration:
   </strong>
   1 or 2 years Fixed Term (To be confirmed)
  </li>
  <li>
   <strong>
    Passport requirements/ Right to work in country :
   </strong>
   Candidates must have a passport with validity for a minimum of 18 months from the start date in role. All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  A connected and trusted UK in a more connected and trusted world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equality Statement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
 </p>
 <p>
  The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The British Council is committed to safeguarding children, young people and adults who we work with.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   If you have any problems with your application please email
   <u>
    askhr@britishcouncil.org
   </u>
  </em>
 </p>
</div>


Full Time Teacher of English - Global Talent Pool

Join British Council and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Customer Service and Sales Officer - Teaching Centre

Customer Service and Sales Officer - Teaching Centre

Full Time Teacher of English - Global Talent Pool