Urwah Admin

British Council

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire. 
IT Officer 
 
Role Purpose 
 
Implementation of a single country project or programme funded by British Council To provide the IT support to BC staff to ensure that the IT services meet operational needs, corporate standards and service level agreements. 
Main accountabilities but not limited to the following:
Computers, servers, and infrastructure
<ul><li>Provide help desk support for BC staff (hardware, software, and peripherals).
</li><li>Troubleshoot network connectivity problems.
</li><li>Maintain wiring of users desks and organizing cables of network cabinets and desks.
</li>Apply a regular cleaning plan of IT devices. 
<li>
</li></ul>Inventory system:
<ul><li>Maintain the inventory system updated and keep tracking of items input and output.
</li>Report the stock status of consumables and spare devices to IT Manager. 
<li>
</li></ul>Procurement
<ul><li>Provide technical specifications of IT items.
</li><li>Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
</li>Test new purchased items or repaired items. 
<li>
</li></ul>Global Service Desk &lsquo;&rsquo;GSD&rsquo;&rsquo;, and Service-Now
<ul><li>Respond, update, and track incident assigned througn Service-Now Web application.
</li>Guide the users report incidents to GSD as the first-line supoort provider. 
<li>
</li></ul>Meeting rooms and reception screens
<ul><li>Perform regular check on IT devices and services inside each meeting rooms.
</li>Maintain screen cables and connectivity. 
<li>
</li></ul>Teaching Center support
<ul><li>Ensure the projectors, Interactive Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
</li>Contribute to the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule. 
<li>
</li></ul>Compliance
<ul><li>Support the IT Manager and other IT Officers to make sure that the Council&rsquo;s IT policies and standards are adhered to.
</li>Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards 
<li>
</li></ul>Requirements of the role: 
 
 
<ul><li>First degree or equivalent in a relevant field
</li><li>Relevant IT certificate
</li><li>Fluent in English and Arabic - Spoken and Written
</li><li>At least 2 years of IT experience.
</li><li>Network cabling and devices
</li><li>Help desk
</li><li>Windows 10
</li><li>Microsoft office applications
</li><li>Audi-visual systems
</li>Firewalls administration 
<li>
</li></ul>Desirable:
<ul><li>Windows 11
</li><li>Server administration
</li>Database management 
<li>
</li></ul>Closing Date: Applications will close at 23:59 on 20 October 2025 South Africa Time / 22:59 UK Time 
You must have the legal right to work in the country at the time of application. 
Important Information:
Department: Education
Contract Duration: One (1) Year fixed term (renewable)
 
Pay band: 4
Gross Monthly salary : EGP 13,333.33
 
Location: Cairo, Egypt 
Requirements:
 
Please note that candidates must have the pre-existing, legal right to work in Egypt.
Mobility / relocation / visa sponsoring support will not be provided.
 
 
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. 
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</div>

IT Officer

<div>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
 
 
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
 
 
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021&ndash;22 we reached 650 million people. 
Join Our Team as a Customer Service and Sales Officer in Alexandria,Egypt 
We are looking for a motivated and customer-focused individual to join our team as a Customer Service and Sales Officer. In this role, you will represent the British Council as our ambassador, delivering a seamless and professional experience to customers and students. You will handle enquiries related to our English language and Examination services, ensuring that all interactions meet our high standards and contribute to our customer satisfaction goals. 
Your primary responsibility will be to support day-to-day customer service operations by responding to enquiries through various channels including email, phone, social media, and in person. You will provide accurate information, manage expectations, and ensure that all customer interactions reflect our brand values. You will also be responsible for maintaining up-to-date customer records, supporting registration and reception duties, and contributing to customer feedback initiatives. 
In addition to customer service, you will play a key role in driving sales. You will be accountable for meeting individual sales targets, building rapport with prospective customers, and guiding them through the journey from enquiry to enrolment. This includes making outbound calls, following up with leads, and maximizing conversion rates by effectively communicating the benefits of our services. You will also support cross-selling and up-selling opportunities and re-engage with lapsed customers. 
You will work closely with the Teaching Centre and Exams teams to support registration, payment processing, and data entry. Your responsibilities will include managing customer payments, ensuring compliance with financial procedures, and supporting the delivery of exams and teaching services. You will also help manage social media enquiries and contribute to improving the overall customer experience. 
This role requires flexibility, as our Customer Service and Sales team operates five days a week, including evenings and weekends. Working hours may vary based on demand and activity schedules. 
To be successful in this role, you should have a B2 level of written and spoken English, a higher diploma or equivalent professional experience, and a strong background in customer service and sales. You should be a fast learner with a passion for helping customers, a self-motivated attitude, and a results-driven approach. Experience with CRM systems and relevant qualifications in customer service or sales would be an advantage. 
If you are enthusiastic about delivering excellent service and contributing to a dynamic team, we encourage you to apply and be part of the British Council&rsquo;s mission to connect people through education and cultural exchange. 
Further Information 
Role: Customer Services and sales Officer
 
Number of positions: 1
 
Pay Band: PB H/4
 
Monthly Gross Salary: EGP 13,333.33
 
Location: Alexandria, Egypt
 
Contract type: 1 year fixed term contract
 
Closing date: 19th October 2025
 
Other: This role is open to candidates who have the legal right to work and are based in Egypt. 
*Please note that all applications should be submitted only in English.
 
*It is advisable to apply in advance to avoid any technical issues at the last moment. 
A connected and trusted UK in a more connected and trusted world. 
Equality , Diversity, and Inclusion (EDI) Statement 
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. 
The British Council is committed to safeguarding children, young people and adults who we work with. 
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. 
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children. 
If you have any problems with your application please email askhr@britishcouncil.org 
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our &lsquo;ASK HR&rsquo; email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.</div>

Customer Service and Sales Officer 1

<div>
 
 English and Exams is a dynamic and global community within the British Council, the UK&rsquo;s international organization for cultural relations. Be part of a unique global teaching team striving to help English language learners achieve their linguistic, study, work, and life goals.
 
 
 
 
 
 Joining the British Council as a teacher offers flexible opportunities to teach English to young people and adults around the world. Our professional and innovative teaching practices demonstrate and support our values of being open and committed, expert and inclusive, optimistic, and bold. We are committed to equality, diversity and inclusion and provide a nurturing and supportive environment for students, including strong support for special educational needs and disabilities (SEND). Our teaching centres and online courses build cultural links between the UK and 38 countries around the world, as well as supporting the cultural relations programmes in arts and sciences delivered by the British Council.
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 <ul>
 <li>
 To maintain and enhance professional development and academic quality in the teaching center, through the management of in-house teacher development programme and support
 </li>
 <li>
 To promote and ensure quality teaching and effective learning of English
 </li>
 <li>
 To provide learners with a rewarding and stimulating English language learning experience
 </li>
 <li>
 To support the wider aims of British Council and its cultural relations mission
 </li>
 </ul>
 
 
 
 
 
 
 Main Accountabilities
 
 
 
 
 
 
 
 Support British Council&rsquo;s global English strategy by:
 
 
 
 
 <ul>
 <li>
 Planning, preparing, and delivering high quality English language teaching that meets the needs of different customer groups taking into account individual learning styles
 </li>
 <li>
 Monitoring progress and provide regular feedback to help manage students&rsquo; performance throughout the course, and actively promote learner autonomy
 </li>
 <li>
 Contributing to the development, evaluation, and improvement of English language courses, materials, and related services
 </li>
 <li>
 Ensuring teaching meets the standards expected in Teaching and Learning Reviews, the annual Teaching Excellence Academic Plans, and organizational expectations
 </li>
 <li>
 Using technology during lessons when required
 </li>
 <li>
 Contributing to the development of lasting, mutually beneficial relationships by enhancing students&rsquo; understanding of the contemporary UK
 </li>
 <li>
 Ensuring safeguarding and other guidelines are applied and upheld in line with internal standards
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 
 
 Essentials
 
 
 
 
 
 
 <ul>
 <li>
 Cambridge CELTA or Trinity Certificate TESOL, or equivalent
 </li>
 <li>
 Bachelor's degree or equivalent
 </li>
 <li>
 A minimum of 2 years post-certificate, i.e., CELTA, Trinity Certificate TESOL experience gained from teaching a variety of age groups and levels from young learners through to adults.
 </li>
 </ul>
 
 
 
 
 
 
 Desirable
 
 
 
 
 
 
 <ul>
 <li>
 DELTA, or Trinity Diploma, or relevant Postgraduate Certification in Education
 </li>
 </ul>
 
 
 
 
 
 
 Teaching skills
 
 
 
 
 
 
 
 Proven experience and skills in:
 
 
 
 
 <ul>
 <li>
 Experience in teaching of the following age groups related to the project:
 </li>
 <li>
 Young learners aged 8 to 12 (600+ hours)
 </li>
 <li>
 Young learners aged 13 to 17 (600+hours)
 </li>
 <li>
 Adults aged 18+ (600+ hours)
 </li>
 </ul>
 
 
 
 
 
 
 Important notice before you apply:
 
 
 
 
 
 
 
 ALL active vacancies will be published on our Careers Website, however, we are encouraging Teachers who are interested in working with us, to join our talent pool.
 
 
 
 
 
 If you choose to join our Talent Pool, you will be asked to complete an application form. As soon as we have a relevant opportunity matching your skill set and your candidature is a fit, you shall be contacted for the next steps in the Recruitment process.
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 <ul>
 <li>
 Attractive salary and benefits will be offered to the deserving candidate. Your salary starting point will be set according to your qualifications and experience as well as your previous position on the British Council&rsquo;s global salary scale (if applicable)
 </li>
 <li>
 An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world.
 </li>
 <li>
 A learning environment with plenty of opportunities to develop skills and knowledge.
 </li>
 <li>
 Experience of working in an international organisation which includes good work life balance and flexible working hours.
 </li>
 <li>
 
 Allowances:
 
 Accommodation/Medical (As applicable by region/country norms)
 </li>
 <li>
 
 Annual Leave:
 
 Teachers are entitled to paid leave per year as per standard British Council policy
 </li>
 <li>
 
 Work permit/ Right to Work:
 
 Depends on country-based terms &amp; condition/ Local restrictions &amp; policies
 </li>
 </ul>
 
 
 
 
 
 
 Additional information:
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Contract type
 
 : Full Time
 </li>
 <li>
 
 Location:
 
 Global
 </li>
 <li>
 
 Duration:
 
 1 or 2 years Fixed Term (To be confirmed)
 </li>
 <li>
 
 Passport requirements/ Right to work in country :
 
 Candidates must have a passport with validity for a minimum of 18 months from the start date in role. All necessary background checks as per the British Council Pre-Appointment Screening policy along with medical check-up will need to be completed successfully prior to signing the final employment contract
 </li>
 </ul>
 
 
 
 
 A connected and trusted UK in a more connected and trusted world.
 
 
 
 
 
 
 Equality Statement
 
 
 
 
 
 
 The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
 
 
 The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
 
 
 
 
 
 The British Council is committed to safeguarding children, young people and adults who we work with.
 
 
 
 
 
 We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
 
 
 
 
 
 Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity &amp; criminal record checks in line with legal requirements and with the British Council&rsquo;s Safeguarding policies for Adults and Children.
 
 
 
 
 
 
 If you have any problems with your application please email
 
 askhr@britishcouncil.org
 
 
 
</div>

Full Time Teacher of English - Global Talent Pool

Join British Council and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

British Council

ABOUT_COMPANY

IT Officer

Customer Service and Sales Officer 1

Full Time Teacher of English - Global Talent Pool