Qureos Mentor

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

C3X International Couriers LLC is a fast-growing courier service company in Dubai, specializing in reliable and efficient Domestic and International delivery services. We are currently seeking an experienced and highly skilled Chief Accountant to join our team. As a Chief Accountant, you will play a key leadership role in overseeing the company&rsquo;s financial operations, ensuring accuracy, compliance, and strategic financial planning.Responsibilities:<ul><li>Oversee daily accounting operations, including AP, AR, GL, and payroll.</li><li>Prepare monthly, quarterly, and annual financial statements accurately and on time.</li><li>Manage cash flow, bank reconciliations, and treasury functions.</li><li>Lead and supervise the accounting team, ensuring compliance with company policies.</li><li>Coordinate external and internal audits and ensure adherence to IFRS and UAE regulations.</li><li>Support the CFO in budgeting, forecasting, and financial analysis.</li><li>Ensure compliance with GPA Fee &amp; VAT regulations, timely filings, and accurate tax documentation.</li><li>Implement and maintain strong internal controls and process improvements.</li><li>Monitor cost performance, profitability, and operational KPIs.</li><li>Liaise with banks, auditors, partners, and internal departments.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in B.com Finance or Accounting related field.</li><li>Minimum 5 years of experience in accounting, preferably with courier/logistics or related industries.</li><li>Strong knowledge of IFRS, UAE VAT, GPA Fee and audit processes.</li><li>Proficiency in accounting systems (e.g., Tally, ERP platforms).</li><li>Excellent analytical, leadership, and communication skills.</li><li>Ability to manage deadlines and work in a fast-paced environment.</li><li>Proven experience in preparing final accounts.</li><li>Strong knowledge of accounting principles and regulations.</li></ul>Job Type: Full-timePay: From AED6,000.00 per monthApplication Question(s):<ul><li>Have you ever worked in a Logistics/Courier based Company ? If Yes, Please Specify.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Accounting: 5 years (Required)</li></ul>

Chief Accountant

Join C3X International Couriers and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

C3X International Couriers

About Company

Customer Service Executive

Chief Accountant