Qureos Mentor

California Victim Compensation Board

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><b>This is a Limited Term position for 12 months and may be extended for 24 months or may become permanent.</b><br>
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Under supervision of the Staff Services Manager I, the Bilingual Staff Services Analyst (General) performs a wide variety of telephone duties and analytical tasks and serves as the primary liaison between CalVCB and claimants/victims, service providers, victim witness organizations, law enforcement, attorneys, and the public.</div><div><b><br>
This position provides hybrid telework opportunities, with employees required to work in person at least two (2) days per week and as needed/required.<br>
</b><br>
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</div><div>This position is designated under the Conflict-of-Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict-of-Interest Code requirements may void the appointment.</div><div><br>
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.<b> </b>We do not accept STEM-OPT. CalVCB uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.</div><div><br>
</div><div></div><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
STAFF SERVICES ANALYST</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-500242
</div></div><div><div><b>Position #(s):</b>
</div><div><div>040-260-5157-904</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Spanish Speaking Customer Call Center Analyst (LT)</b>
</div></div></div><div><div><b>Classification:</b> </div><div>STAFF SERVICES ANALYST
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>12 Month Limited Term - Full Time
</div></div><div><div><div><b>Work Shift:</b> </div><div>8AM - 5PM
</div></div></div><div><div><div><b>Work Week:</b> </div><div>Monday - Friday
</div></div></div></div></div><div><p>Department Information</p>
<div><div>The California Victim Compensation Board (CalVCB) is a state program dedicated to provide financial assistance to victims of crime and help them restore their lives. At CalVCB, we work to reduce the impact of crime of victims&rsquo; lives. We reimburse crime-related expenses, connect victims with services and support, and do all we can to inform and empower victims.</div><div><br>
</div><div>The CalVCB is a special funded department under the direction of the Government Operations Agency. If your goal is to make a difference in a small, compassionate agency, this is the job for you. We value diversity and inclusion, facilitate, and support employee recognition, and actively promote career development. If you are interested in becoming part of a diverse workforce where you have a sense of accomplishment and purpose, CalVCB invites you to apply for this employment opportunity.</div><div></div><div><b><br>
Our Mission:</b> CalVCB is a trusted partner in providing restorative financial assistance to victims of crime.</div><div></div><div><b><br>
Our Vision:</b> CalVCB helps victims of crime restore their lives.</div><div></div><p><b><br>
Diversity, Equity, and Inclusion (DEI) Statement:</b> CalVCB is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of California, and to creating a work environment in which all employees are valued, included, and empowered.</p><p><b>
LinkedIn:</b> https://www.linkedin.com/company/calvcb/</p>
</div><p>Department Website: https://www.victims.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div><ul><li>The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.</li>
</ul></div><div><p>A completed and detailed State application must be received in the Human Resources Unit or postmarked by the final filing date and include the following:</p><ul>
<li>On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the &ldquo;Examination(s) or Job Title(s) For Which You Are Applying&rdquo; Section.</li><li>
If you are applying using list eligibility please ensure you have taken the exam or have verified your past exam is still active.</li><li>
Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required Examination/Employment Application STD. 678.</li><li>
For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants MUST include all employment history on the Employment Application (STD 678), including detailed job descriptions/duties, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may be disqualified and/or will experience delayed processing times and your eligibility for this position may be impacted.</li><li>
Do not include your Social Security Number, method of eligibility, or LEAP information in your application package.</li><li>
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Please utilize the following link to view approved agencies: Foreign Transcript Evaluation (CL-635) (ca.gov)</li></ul>
</div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 12/11/2025
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
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Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>California Victim Compensation Board
</div><div>Trisha Lawson
</div><div>Attn: Human Resources RPA 26-054
</div><div>PO Box 48
</div><div></div><div>Sacramento, CA 95812-0048
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>California Victim Compensation Board
</div><div>Drop-Off App Address
</div><div>RPA 26-054
</div><div>400 R Street
</div><div></div><div>Sacramento, CA 95811
</div><div></div><div>08:00 AM - 12:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Effectively operate a computer using the following software programs: Microsoft Word, Excel, Outlook, and Access.</li><li>
Ability to develop statistical data and evaluate results.</li><li>
Ability to apply and interpret policies, regulations, and laws.</li><li>
Ability to take and follow verbal or written direction from supervisors/managers.</li><li>
General knowledge of the CalVCB program to be able to establish program goals and objectives and identify and resolve program issues.</li><li>
General knowledge of the department&rsquo;s mission, goals, and policies to ensure that the progress and completion of work assignments and tasks conform to the overall objectives of the unit and/or division.</li><li>
General knowledge of governmental functions and organization at the State and local level to maintain and foster a good working relationship with our clients.</li></ul>
</div></div><div><p>Benefits</p>
<div><div>CalVCB employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on the length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment.</div><div><br>
</div><div>Some added benefits CalVCB offers include:</div><br>
<div></div><ul>
<li>Telework
</li><li>Flexible Work Hours</li><li>
Generous healthcare benefits - Health, Dental, and Vision Insurance</li><li>
Paid Leave</li><li>
11 Paid Holidays</li><li>
Retirement and Savings Plans
</li><li>Group Legal Services</li><li>
Employee Assistance Program
</li><li>Ongoing training and development
</li><li>Short-Term Disability Program
</li><li>Convenient transportation options, including light-rail and pre-tax parking
</li><li>Nearby restaurants</li></ul><br>
<div></div><div>For more details about employee benefits, visit the CalHR Benefits Website
</div></div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> https://www.victims.ca.gov
</p><p><b>Human Resources Contact:
</b><br>
Trisha Lawson<br>
(916) 491-3807<br>
trisha.lawson@victims.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Officer<br>
(916) 491-3568<br>
eeo@victims.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Location</p>
<p></p><div>CalVCB is located at 400 R Street in downtown Sacramento, blocks from the light rail and public transportation and within walking distance to restaurants, Sacramento River levee bike trail, the State Capitol, farmer&rsquo;s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50 and Highway 80.</div>
</div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

STAFF SERVICES ANALYST

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